Systems Designer at a retailer with 5,001-10,000 employees
Real User
Easy to set up, reliable, and has responsive technical support
Pros and Cons
  • "The initial setup was not overly complex."
  • "The price can be a bit expensive."

What is our primary use case?

We work with Veeam for structure for the backups.

What is most valuable?

The product responds above our needs. We are very satisfied with it.

The initial setup was not overly complex. 

We've found the solution to be quite stable.

Technical support is helpful and responsive. 

We're looking into the feature for the backups into the cloud and so far we are happy.

What needs improvement?

For the moment we do not necessarily need an improvement in the solution. The solution responds to our needs.

The price can be a bit expensive. 

For how long have I used the solution?

We've used the solution for 15 years or so. It's been a long time. 

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What do I think about the stability of the solution?

We've seen an approximate rate of 95% stability. It's quite reliable. There are no bugs or glitches. It doesn't crash or freeze. 

How are customer service and support?

From what I have experienced, technical support is good. When we open a case with Veeam, they respond quickly. We are very satisfied with the level of support we get.

How was the initial setup?

The initial implementation was easy. It was not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

The pricing is high. It's not the cheapest on the market. We'd prefer it if it was lower and more affordable. 

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at a nine out of ten overall. We're quite happy with its capabilities. Of course, it could always cost a bit less. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Engineer at a transportation company with 1,001-5,000 employees
Real User
Reasonably priced, and is well-integrated
Pros and Cons
  • "It serves its intended purpose and it works well."
  • "We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time."

What is our primary use case?

We are running the entire infrastructure on a Veeam host.

What is most valuable?

It serves its intended purpose and it works well. It's good enough for us.

It integrates very well.

I believe it is an excellent product for us. I'm not sure what could be improved.

What needs improvement?

We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time.

For how long have I used the solution?

I have been using Veeam Backup & Replication for two years.

What do I think about the stability of the solution?

Veeam Backup Replication is a stable product.

Which solution did I use previously and why did I switch?

I have experience with Sematech, as well as HP.

What's my experience with pricing, setup cost, and licensing?

I don't have an issue with the price of Veeam Backup Replication.

What other advice do I have?

Veeam is a recommended product, but I have no evidence of other products. I have not researched other similar products.

I would rate Veeam Backup & Replication an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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IT Support at a financial services firm with 501-1,000 employees
Real User
Straightforward installation, and good disaster management features
Pros and Cons
  • "Veeam Backup & Replication is a scalable solution."
  • "The user interface needs to be improved. It could be simpler to use."

What is our primary use case?

We are using Veeam for regular backups and disaster management.

What is most valuable?

The backup and restore features are the most valuable.

What needs improvement?

The user interface needs to be improved. It could be simpler to use.

For how long have I used the solution?

I have been using Veeam Backup & Replication for approximately four years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Veeam Backup & Replication is a scalable solution. We have approximately 300 end-users and we don't plan on increasing this by very much.

How are customer service and support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to Veeam, I was using the regular Windows Backup utility.

How was the initial setup?

The initial setup is straightforward and it takes roughly an hour to deploy.

What about the implementation team?

Our in-house team was responsible for the implementation.

We have four people in our IT team. They are all administrators.

What other advice do I have?

In summary, this is a good product and I recommend it for those who are interested in using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a retailer with 201-500 employees
Real User
Easy to use and manage
Pros and Cons
  • "The solution's best features are its ease of use and replication."
  • "The price is an issue. If one has a large number of servers, say... 100-plus, and wishes to add more, an exhausted budget may hinder this ability."

What is our primary use case?

I use the solution for many environments involving various projects. 

What is most valuable?

The solution's best features are its ease of use and replication, which works fine. Its environments are good. It is easy to manage and allows one to easily migrate in different data center sites and firewalls. 

What needs improvement?

The price is an issue. If one has a large number of servers, say... 100-plus, and wishes to add more, an exhausted budget may hinder this ability. This is the only issue of note. 

For how long have I used the solution?

I have been using Veeam Backup & Replication for one year. 

What's my experience with pricing, setup cost, and licensing?

The solution should have a more cost-effective price. This can be an issue if one wishes to expand on a large number of servers, such as those exceeding 100, but does not have the budget to do so. 

What other advice do I have?

The solution's backup extension is easily manageable and its reporting tool is easy to manage by name and to read. 

My role is that of a customer.

I rate Veeam Backup & Replication as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Administrator at a financial services firm with 201-500 employees
Real User
Gold standard for backup and recovery
Pros and Cons
  • "Veeam is the gold standard for backup and recovery. The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor."
  • "The virtual sandboxes seem complex to setup, so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly."

What is most valuable?

The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor.

What needs improvement?

The virtual sandboxes seem complex to setup so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

This product has been very stable. Any issues that have come up are quickly resolved. 

What do I think about the scalability of the solution?

I have not experienced issues with scalability. I have deployed Veeam in two different environments for different employers of mine and both have been very solid. I am currently using ExaGrid as my backend storage and it has worked very well with Veeam.

How is customer service and technical support?

I would give the tech support team a rating of nine out of ten.

How was the initial setup?

The initial setup was very straightforward. I actually had a POC backing up our entire data center to an old SAN setup within a day.

What other advice do I have?

Veeam is the gold standard for backup and recovery. If you have a primary virtualized environment, it is a great choice. Veeam's agent for physical servers works well on our few remaining physical servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Consultant / EUC Specialist at a tech services company with 51-200 employees
Consultant
The ability of instant VM recovery is the most valuable feature. It is more stable then most other solutions in this area.
Pros and Cons
  • "The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature."

    How has it helped my organization?

    One of our customers was hit by a ransomware attack shortly after they implemented the multi-tier backup with Veeam. They were able to recover 10.000+ files almost instantly and never lost more then 2 hours of work.

    What is most valuable?

    The ability of instant VM recovery, which means starting the backup VM and getting it online while the recovery is still happening is the most valuable feature. Also, the ability to construct a multi-tier backup system, where the final backups can even be stored on tape.

    It is the best product for backup of virtualised servers, individual VMs and single servers. The product is getting even better by being able to back up single files as well

    What needs improvement?

    Room for improvement is actually more in the way of licensing. The really good and useful features are in the Enterprise plus edition, and that one is really expensive. I've had customers shying away from Veeam because of the price tag attached to the version they really wanted. For one host with 2 CPUs (very common these days) Enterprise Plus costs $1900, and we are talking about virtualisation hosts so there will be a couple of them.

    Now that Veeam has announced new versions and features I fear the price will go up even more.

    What do I think about the stability of the solution?

    The product is more stable then most other solutions in this area. We have not had any complaints in five years.

    What do I think about the scalability of the solution?

    Up to Version 9 we could not backup to tape, which was a show-stopper for some companies. The ability to backup encrypted VMs to Azure or AWS cloud infratructure eliminates all scalability issues.

    How are customer service and technical support?

    We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.

    Which solution did I use previously and why did I switch?

    We are consulting customers who have special needs in backup situations (among other stuff). Veeam was always the best solution to backup VMs and with continuing virtualisation this became more important. Now that we can do file level backup as well, we expect more customers moving to Veeam.

    How was the initial setup?

    It is very easy to implement Veeam and relatively easy to get good results initially. However, as with every backup solution, it can get very complex very fast, so consulting and planning is needed with regard of more complex setups.

    What's my experience with pricing, setup cost, and licensing?

    We are partnered with Veeam, so always get a consulting company for good prices and help with the planning and setup.

    Which other solutions did I evaluate?

    We have experience in many backup solutions, including IBM Tivoli, Avamar, and Zerto. They have their purpose but are more specialised/complex and mostly more expensive.

    What other advice do I have?

    Get a consulting company to look at your setup and needs. Have them evaluate more than one backup solution and have them run a proof-of-concept so you can get a good grasp of the products. Test the two best ones, then choose the winner.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are Veeam Partner, we also have trained Veeam teachers. We are not biased towards Veeam, but it is our backup tool of choice for most setups.
    PeerSpot user
    it_user265821 - PeerSpot reviewer
    Solutions Architect at a tech services company with 51-200 employees
    Consultant
    We are able to assure greater uptime for our servers and clients.
    Pros and Cons
    • "With Replication, Veeam allows us to have a duplicated VM on standby."
    • "The physical server backups and direct storage connectivity need improvement."

    How has it helped my organization?

    With Veeam Backup and Replication, we have closed the time it would take to recover from a VM failure. We are able to assure greater uptime for our servers and clients.

    What is most valuable?

    With Replication, Veeam allows us to have a duplicated VM on standby.

    In the event that we need to failover to the replicated VM, Veeam allows a very simple and fast procedure to do so.

    What needs improvement?

    The physical server backups and direct storage connectivity need improvement.

    What do I think about the stability of the solution?

    Stability has not been an issue. In my experience, it has been very reliable and stable.

    What do I think about the scalability of the solution?

    I have directly not encountered any scalability issues. We have a few dedicated Veeam Backup and Replication servers in our environment. Veeam Backup and Replication allows “proxy” servers to enable the scalability.

    How are customer service and technical support?

    The few times that I’ve had to call Veeam support, it has been a pleasant experience. They are courteous and professional; they handled each case satisfactorily.

    Which solution did I use previously and why did I switch?

    We were not using any other solution prior to this one. We have used Veeam since the start of our data center virtualization.

    How was the initial setup?

    The setup and integration were very straightforward. Setting up a few jobs was a little more complex, but that was due to the complexity as to how the VM needed to be backed up and where it was being backed up to.

    What's my experience with pricing, setup cost, and licensing?

    I always tell others upfront that the licensing is based on the number of host CPUs. I also explain how easy it is to recover VM data or the entire VM and to take that into consideration when looking at the pricing.

    What other advice do I have?

    Be sure to size your backup data volumes correctly. Whatever you think is enough, you will soon need more than what it may seem initially.

    Disclosure: My company has a business relationship with this vendor other than being a customer: The company I currently work for resells Veeam Backup and Replication.
    PeerSpot user
    it_user382581 - PeerSpot reviewer
    System and network administrator at a government
    Vendor
    The 3-2-1 backup rule is good -- it has three copies of data, two different medias, with one off-site copy.

    What is most valuable?

    It is installed and configured in 15 minutes. It is reliable and you can really count on its restore jobs. It also provides very good deduplication alongside fast backup/restore on tape and instant VM recovery and allowing you to restore a VM onto an NFS mount point anywhere you want on a Windows 2012 Server. Veeam's 3-2-1 backup rule is also good where it has three copies of data, two different medias, with one off-site copy. Lastly, we're able to sandbox VMs without impacting the production environment.

    How has it helped my organization?

    In a fully virtualized environment, the ability to perform instant or quick restore full VM is invaluable, and because this product is reliable, I often forget the backup appliance for weeks or months.
    Veeam Backup makes me more confident and agile in managing and maintaining my IT infrastructure.

    What needs improvement?

    Since this is a pure 95 % virtualized solution for Hyper-V or vSphere, this product could do more to backup individual files, databases, and or complete guest OS. For now, I have to backup NAS, and doing this for individual files is a pain in the neck and I have to play with two different backup solutions. Also, Veeam will not backup a physical server.

    For how long have I used the solution?

    I've been using it since v6.0 in 2013. It was used in parallel with VMware VDR, and then VDP but it was quickly abandoned for a full Veeam solution.

    What was my experience with deployment of the solution?

    We have had no issues with the deployment.

    What do I think about the stability of the solution?

    There have been no performance issues.

    What do I think about the scalability of the solution?

    I have ordered more socket CPU licenses but I do not know if this will be easy or painful. There is nothing to do when adding clusters/hosts except checking the number of CPUs allowed.

    How are customer service and technical support?

    Customer Service:

    I have, 99 % of time, found an answer to my questions or issues through customer services or via forums.

    Technical Support:

    On-line help is also complete and often come with interactive videos showing how and where to click, and this is amazing.

    Which solution did I use previously and why did I switch?

    Prior to Veeam, I used VMware VDR, and then VDP (> vSphere 5.x).

    How was the initial setup?

    It's complete in 15 minutes. It's so easy that even a child could schedule bakcups. It was the same when upgrading from v8.0 to 9.0. It was simply a click and wait job and completed within 10 minutes.

    What about the implementation team?

    I’m responsible for choosing and implementing this product. I discovered Veeam through my previous jobs. In this one, it was already implemented by local IT engineers.

    What's my experience with pricing, setup cost, and licensing?

    Licensing costs are OK, they are a good average when compared to their competitors. The only issue I have is having three NetApp filers and not being able to backup/restore from snapshots, SnapMirror, or SnapVault. So if I had more money, I’d head directly to the Enterprise “Plus” Edition. The Standard Edition is not supposed to manage tapes or deduplication and is limited to small infrastructure environments.

    Which other solutions did I evaluate?

    I’m not a specialist of EMC Avamar, but I think that Avamar is more universal (backup of NAS for example), but it is way more expensive and complex than Veeam. I didn’t evaluate any other commercial solution.

    What other advice do I have?

    There's no need to buy direct attached disks, as you can just build from scratch a “Veeam appliance” with a a big 2U 8 core Xeon server with 16 GB RAM and lot of SAS disks (at least 2 RAID). You then add Windows Server OS and the Veeam software. With this setup, you won’t need extra space, separate SANs, or network switches, except maybe for your LTO drives.

    Otherwise, use some VMs for Veeams and separate the proxy so you can make your big physical server a repository. Do not allow your physical server to backup your ESXi hosts with VMFS datastores, as you might not find your VMs in the VMDK virtual disks.

    Most important though is to always test your real recovery abilities and try to simulate total failures of a SAN direct attached volume for example, or even from your backup system.


    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Chris Childerhose - PeerSpot reviewer
    Chris ChilderhoseLead Infrastructure Architect at ThinkON
    ExpertTop 5Real User

    Physical server backup is coming in 9.5 and works very well. Beta testing right now with this and Nimble integration. Also Veeam does back up individual files like databases and OS. Not sure why you would not see this.

    Buyer's Guide
    Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.