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reviewer1249236 - PeerSpot reviewer
Works at a healthcare company with 1,001-5,000 employees
Real User
User-friendly interface and reusable components help make us more efficient
Pros and Cons
  • "I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!"
  • "I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle."

What is our primary use case?

I am using UiPath for automating finance processes. One example is AP invoice processing. I am integrating ABBYY with UiPath so that we can easily extract information from an invoice with different templates. Then once done, the UiPath robot will input the information into an Oracle system.

How has it helped my organization?

UiPath has improved the finance department. Most repetitive tasks are being handled by the robots already and they are focusing on value-adding tasks such as analytics, continuous improvement, and customer experience. With that, the employees are happy because they are doing what they are actually trained for.

What is most valuable?

The most valuable features are the UiPath platforms. I am having a fast and convenient automation journey because of it.

I am able to get answers on issues regarding UiPath in the Forum and I can also automate faster because of the reusable components available in UiPath Go!

What needs improvement?

I would suggest that they improve the UiPath Connect Enterprise because the planning stage is the most crucial in the RPA life cycle.

Right now, the UiPath Connect Enterprise has little analytics on computing the ROI and the complexity of the automation idea. Maybe there should be more fields on the form to fully get all the details to really compute for a concrete ROI or complexity of the idea.

Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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For how long have I used the solution?

I have been using UiPath for one year.

What do I think about the stability of the solution?

It is stable if you are using the Enterprise Edition.

When using the Community Edition, once there is a release, there may be issues arising in your current setup.

What do I think about the scalability of the solution?

Scalability is great! UiPath Academy taught us the best practices to easily scale up the robot.

With respect to the deployment, it is easy because of Orchestrator.

How are customer service and support?

The technical support is fast. They will get back to you within 24-48 hours. However, we normally rely on the UiPath Forum because it answers most of the issues.

Which solution did I use previously and why did I switch?

I have used Blue Prism and WinAutomation before.

I stayed with UiPath once I got a grasp of it because it has a user-friendly interface and awesome platforms.

What was our ROI?

We had ROI in nine months.

What's my experience with pricing, setup cost, and licensing?

I hope in the future the costing will be trimmed down, especially on Studio.

Which other solutions did I evaluate?

We evaluated Automation Anywhere but the interface is not good as UiPath.

What other advice do I have?

I am currently happy and content with what UiPath has to offer. They are always providing what is needed. With respect to UiPath Connect Enterprise, it is still in its early stage so I am looking forward to it improving.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249212 - PeerSpot reviewer
Works at a consultancy with 501-1,000 employees
Real User
Easy to use and proficient at extracting structured data, saving us from wasting time on manual review
Pros and Cons
  • "The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
  • "The ease of sharing the bot to different users is something that should be improved."

What is our primary use case?

We work with third-party recruiting software to organize candidates and track applicants. We utilize the bot to pull information from these pages and organize it and run actions.

Utilizing the bots to screen resumes helps prevent time being wasted on initial tasks around recruitment.

How has it helped my organization?

It has saved countless hours of manual review which frees up resources for other internal initiatives. We are able to better recruit candidates, which makes us a more efficient organization from the ground up, with better resources at our disposal for different projects. 

What is most valuable?

The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create.

UiPath is intuitive and easy to use. Other systems don't have the ease of use that UiPath has. My organization has worked with its competitors and have not liked the results.

What needs improvement?

The ease of sharing the bot to different users is something that should be improved.

Something of "cloud" capabilities would be a useful inclusion. We live in a time where remote work is essential and we should be able to access and run the bot from anywhere.

Typically, you can run these processes in the background but it slows down the computer. 

For how long have I used the solution?

We have been using UiPath for less than a year.

What do I think about the stability of the solution?

There are lots of updates but it is a stable solution.

What do I think about the scalability of the solution?

In terms of scalability, this is the best automation system I have worked with so far.

How are customer service and technical support?

My suggestion is to use the forums at https://forum.uipath.com/

Which solution did I use previously and why did I switch?

We did use another solution prior to UiPath but it didn't have the functionality that we were looking for. Also, it was not intuitive. 

How was the initial setup?

The initial setup is straightforward. Buy the license, download the software. 

What's my experience with pricing, setup cost, and licensing?

My advice is to try the system out with the Community Edition first.

Which other solutions did I evaluate?

We have looked at a wide variety of automation tools.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
July 2025
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
PeerSpot user
Lead Analyst at emids
Real User
Saves time, reduces mistakes, and the mobile Orchestrator is helpful while we are on the go
Pros and Cons
  • "Robots take care of tedious and repetitive tasks, where humans concentrate on critical decision making."
  • "We would like to see C# support in the next release."

What is our primary use case?

The primary use case of this solution is to automate the repetitive tasks in the workplace. UiPath is connected to the Orchestrator to centrally manage the robots. Mobile Orchestrator is what we use to control the robots using Android and iPhone mobiles.

How has it helped my organization?

UiPath has saved us many FTEs. 24x7 working robots have helped us in saving a lot of time and have reduced human mistakes. Robots take care of tedious and repetitive tasks, where humans concentrate on critical decision making.

We can run and stop the robots at any time using the mobile orchestrator, which has helped us while we were on the go.

We can develop own activities using Visual Studio and integrate them into the UiPath Studio.

What is most valuable?

We have found the following features valuable:

  1. UiPath Studio for developing robots.
  2. Orchestrator is used to centrally control the robots and view the visual statistics for each one.
  3. UiPath Academy provides free courses to learn the solution.
  4. The UiPath Community Edition is a free version of Studio that helps everyone to learn and practice with the tool.
  5. UiPath Connect & Go offers custom activities developed by people around the globe.

What needs improvement?

The aspects that we feel can be improved are:

  1. Sometimes the tool is not stable with the selectors that are used to identify the different windows within the Windows operating system.
  2. Backward compatibility is missing. After upgrading to the new version, some activities won't work.
  3. It would be nice to have this tool support other operating systems too.
  4. C# is missing and it currently supports only VB.Net. We would like to see C# support in the next release.

For how long have I used the solution?

We have been using the UiPath tool for more than three years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
RPA Developer & Consultant at a tech services company with 11-50 employees
Real User
Good OCR and computer vision features
Pros and Cons
  • "OCR technologies and computer vision (CV) technologies work very well and produce quality results."
  • "Technical support needs improvement because it takes too long to escalate when necessary."

What is our primary use case?

We are doing some RPA projects for our customers at my company. Our customers are really good in their area. We are using UiPath studio for creating robotic process automations and using the Orchestrator for monitoring processes.

How has it helped my organization?

UiPath is a company that quickly develops new features and constantly follows current technological trends. Working with this company has taken us far. Thanks to UiPath, we can develop new projects much faster. It is really easy to start using their products.

What is most valuable?

OCR technologies and computer vision (CV) technologies work very well and produce quality results. Thanks to these products, we have created very good automations. Many of our customers are delighted to be developing projects with these features.

What needs improvement?

The machine learning module can be made more usable, including the latest improvements in the field.

Technical support needs improvement because it takes too long to escalate when necessary.

For how long have I used the solution?

I have been using UiPath for developing RPA projects over the past year.

How are customer service and technical support?

When we open a case, they are very interested, but technically it takes some time to get in touch with higher-level people. I think this is an issue that needs improvement.

What other advice do I have?

Overall, this is a very good environment to work with.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Client Account Manager at a tech services company with 10,001+ employees
Real User
A user-friendly solution that improves process efficiency and reduces human error
Pros and Cons
  • "This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment."
  • "Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such."

What is our primary use case?

We use UiPath for process efficiency and task automation. Our primary use case is process automation and avoidance of manual tasks and activities, reducing human errors and leaving resources to think on tactical and strategical matters rather than executing non-value-added activities.

How has it helped my organization?

The key value lever that UiPath addresses is process efficiency. We are now able to focus on tactical/strategic activities rather than daily operational tasks. We have improved our performance, efficiency, and data reliability. Resources are happier working with more high-level activities.

What is most valuable?

This solution is intuitive, user-friendly, and has a specific framework that allows for quick robot deployment. Most of the time, all you need to do is simple drag-and-drop, which allows regular users to interact and work with the solution to create their own robots.

What needs improvement?

Dynamic Selectors should have a specific chapter apart, as most of the tools are currently driven as such. It is still a bit difficult to decide which selectors must be used based on current descriptions and documentation. My view is that overall content and story line could be reviewed for a more impressive experience. That is the only thing I have to raise, as all of the other features and functionalities are pretty good.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

UiPath seems very stable and I haven´t noticed any crash.

What do I think about the scalability of the solution?

UiPath supports the creation of several robots and can handle the capacity and demand of large companies.

Which solution did I use previously and why did I switch?

I did not use another RPA solution prior to this one.

How was the initial setup?

This solution is very easy to set up.

What about the implementation team?

Implementation was done by our in-house team.

What's my experience with pricing, setup cost, and licensing?

License costs are high, but the setup is really quick and does not demand a lot of resources involved.

Which other solutions did I evaluate?

We did not evaluate other solutions before choosing this one.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Works at a energy/utilities company with 201-500 employees
Real User
Advanced AI helps us with efficiency and streamlining our processes
Pros and Cons
  • "The AI is also far more advanced than other similar tools, and it is free, which makes it a better product."
  • "The user interface can be improved and the version control can be better."

What is our primary use case?

My primary use case for this solution is to create a more user-friendly process automation system so that customer eccentricity can be on top. My company's employees can perform in a better way with increased efficiency and greater redundancy. In general, they can handle tasks in a more efficient manner. 

How has it helped my organization?

UiPath has improved our organization's process automation system by streamlining every process with their compliances. Employees now feel more comfortable to work in their spaces and this has increased our organization's productivity and our supply chain is now more active.

What is most valuable?

Robotic Process Automation is the most valuable feature from my perspective as it allows me to multitask and that too in a cyclic manner with better results.

The AI is also far more advanced than other similar tools, and it is free, which makes it a better product.

What needs improvement?

The user interface can be improved and the version control can be better. Document linking can also be improved, and also the searching could be more user-friendly.

Better integration with AI would also be an improvement.

For how long have I used the solution?

I have been using UiPath for more than two years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1248315 - PeerSpot reviewer
RPA / AI Senior Developer at a financial services firm with 51-200 employees
Real User
Powerful design features in Studio help us to automate redundant tasks
Pros and Cons
  • "Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task."
  • "The performance could be improved, and it is especially noticeable on older hardware."

What is our primary use case?

The first process automated by this solution was downloading reports from SharePoint and injecting them inside an Excel sheet that was filled with formulas. This was done in order to produce output files that are then uploaded back into SharePoint and sent by email using Outlook.

The environment was Windows 10 (desktop), and the process uses the user interface to do all of the SharePoint tasks, except for the Excel ones, which are made in the background.

How has it helped my organization?

UiPath helped automate a task that was very redundant, especially in recurrent time slots that present a heavy load (monthly or trimester). Once the robots are ready, the scaling of the workforce can be as easy as multiple clicks to add additional workforce for the same task.

What is most valuable?

As a developer, I use a lot of features included in the Studio or the robot products, but here are few that prove to be very helpful:

  • UiExplorer: This proves to be helpful in the case of trying selectors without the need of starting to work on the project itself, so it helps us estimate how many days we would likely to spend on the process and help the client decide if the ROI is worth it, or we need to consider other automation opportunities.
  • Workflow Analyzer: before testing to see if the process is working or not, there are a lot of checks that we have to do and a lot of rules to respect. This feature helps keep track of every element that exists in the workflow and gives us some insight into how we can alter some variables, sequences, and names to have better production quality.

What needs improvement?

The performance could be improved, and it is especially noticeable on older hardware.

For how long have I used the solution?

We have been using UiPath for more than two years.

What do I think about the stability of the solution?

The enterprise solution is very stable since there are no automatic updates and the solution gets installed into the "program files".

What do I think about the scalability of the solution?

It is very scalable, especially when using Orchestrator.

Which solution did I use previously and why did I switch?

I used Blue Prism before switching to this solution. I made the switch because of the community and the support that UiPath presents to new developers, as well as to their ecosystem in general.

How was the initial setup?

The initial setup was fairly simple due to the support online.

What about the implementation team?

We implemented using our in-house team.

What was our ROI?

In five years the ROI will be close to 300% .

What's my experience with pricing, setup cost, and licensing?

UiPath has multiple plans that suit most businesses that want to evaluate the suitability of RPA in their company before going with full adoption.

Which other solutions did I evaluate?

Before using UiPath, I evaluated Blue Prism and Automation Anywhere.

What other advice do I have?

It's hard to spot something that should be improved or added after all the efforts made in this year. If we have to say something negative then it has to do with slower performance on old hardware. However, this is very rare in a client site.

The experience overall is just so complete, with no obvious cons.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1247202 - PeerSpot reviewer
Works at a non-profit with 10,001+ employees
Real User
Reduces time in manual invoice processing, and the screen recorder speeds the design process
Pros and Cons
  • "Computer Vision using Microsoft and Tesseract are pretty useful."
  • "They should add chatbots functionality for Microsoft Teams and not only for Slack."

What is our primary use case?

Our primary use case is the Automation of invoice processing.

We're looking to automate some processes like invoicing in order to make the organization more efficient and reduce workload for the employees. Invoices are non-structured or semi-structured data, so we're going to use OCR to extract the data and then automate the invoice process.

How has it helped my organization?

We have automated some processes and have reduced the time that users take while doing those tasks. For example, we use to manually fill in certain forms with the chargebacks, and now we use Clockify Time Tracker with automation that fills in the forms and uploads them to SharePoint.

What is most valuable?

The Screen Recorder has a lot of different features like web and desktop. Native and Citrix Recording are pretty useful for speeding up the design process. 

Computer Vision using Microsoft and Tesseract are pretty useful.

The new release of Studio X is a game-changer because this new app focuses on Business users. It is going to be useful for the organization because they can start creating their own automations.

What needs improvement?

They should add chatbots functionality for Microsoft Teams and not only for Slack.

They could give more information about beta / pre-releases so more people can test them and give their feedback.

Keep updating the documentation because sometimes you get redirected to a non-existent page or an old version of the activity. 

For how long have I used the solution?

We have been using UiPath for six months.

What do I think about the stability of the solution?

UiPath is pretty stable and if you have any issues with a new version you can rollback.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is straightforward. There's a lot of documentation also you have the forum if you are facing any issue.

What's my experience with pricing, setup cost, and licensing?

My advice is to ask about how the licensing works and how to get access to the other services that UiPath provides.

Which other solutions did I evaluate?

Before choosing UiPath, we evaluated Datamatics, AntWorks, and Blue Prism.

What other advice do I have?

I would suggest downloading the Community Edition and testing UiPath yourself. Join the automation first industry.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.