UiPath Platform Reviews

We use UiPath to replicate what medical coders do by inputting codes from certain medical systems into another. It also automates our billing cycle, allowing us to input the codes directly into the insurance billing system to receive payments faster.

Our hospital doesn't get paid if we don't get those codes to the payers fast enough. We wanted to speed up the process of getting paid from insurance companies. A full-time employee can only do so much. 

Many of these people who do medical coding don't have college degrees. They're normal people with a lot going on in their lives, so they can't commit to doing this coding every moment of every day. A person can code maybe 10 to 15 records daily, but the bot could do 50. You also don't need to pay bots or give them benefits and physical workspaces. UiPath enables our organization to be more robust in what we can do. 

The company doesn't currently prioritize AI use cases, but we're trying to get the leaders to prioritize them by showing them the dollar value. AI is growing. Every year, it's getting bigger. 

In healthcare, everything is still on paper. People still fax papers to each other. Doctors have a sheet of paper or a packet of information about a patient that they can't read quickly. UiPath's Document Understanding lets doctors get a document that's already processed, and they can ask it questions.

We are looking to add AI, such as generative AI, but it requires our organization to implement it. UiPath's chatbots and autopilot require UiPath Assistant on every machine, which is challenging because many people use the same machine in the hospital. Everyone knows how to use Microsoft Copilot or ChatGPT. Even a non-technical user can go on OpenAI.com and start chatting. But with UiPath, if you want to use their chatbot or autopilot, you need UiPath Assistant.

My enterprise has been using UiPath since 2021, but my team inherited the solution from another team in 2023.

The solution just went live recently, so its stability is not yet fully determined.

The solution is scalable, as UiPath helped to revamp and update our older systems.

I rate UiPath support nine out of 10. UiPath support is amazing, especially with hypercare.

Positive

We still use Power Automate and UiPath together. Our system is entirely on-prem because some of our hospital systems must be. 

We build and deploy some of the automations in-house, but we also had a parnter build some of our stuff. 

There has been a significant return on investment. The cost of replacing employees with UiPath has shown significant savings. We probably saved $45 million this year, and we're projecting $80 million in savings next year.

UiPath is more expensive than other automation services, but the ROI justifies the cost.

I rate UiPath 10 out of 10. 

We have been using UiPath for almost the last five years in the industry, where a lot of research development, and clinical trials are happening. Many of the processes are centered around clinical trials, especially around translation. 

Being a global company, we conduct a lot of clinical research involving various languages and regulations. Earlier, we were outsourcing translation services, which presented security and timing challenges. 

With UiPath, we built bots that collect clinical trial documents from various sources and translate them into the desired language, ensuring security and faster delivery. We no longer need to outsource, and translations are now super fast, sometimes within hours.

UiPath has significantly helped our organization by providing solutions that save time and enhance efficiency. It has automated many tasks, allowing our staff to focus on other projects. 

We've built attended bots for research analysts who can now complete tasks while attending meetings. These bots save 5,000 to 8,000 hours yearly, contributing to our overall efficiency and allowing us to save a lot of money. UiPath has also enabled us to achieve outcomes like speed, scalability, security, productivity, and quality.

The user experience that UiPath offers, particularly the ease of use with the Studio's drag-and-drop feature, speeds up development significantly. 

The connectors available in integration services are helpful for quickly connecting with applications like Salesforce and ServiceNow. 

I appreciate the orchestration capabilities and document processing integrations. 

Additionally, the prompt-based workflow-building feature, where you can use natural language to build workflows, is quite impressive.

While UiPath is exceeding my expectations, there is room for improvement, particularly in the studio's performance. Sometimes, it takes a while to open and launch workflows, and this speed issue could be addressed. Additionally, the support could be improved, especially regarding the availability and expertise of support engineers.

We have been using UiPath for almost the last five years.

UiPath is very stable. I have never experienced any bugs in the product.

UiPath has always met our expectations in terms of scalability, as we can scale it across the global enterprise level.

Support is one area that could always use improvement. There have been challenges in getting timely support, especially during emergencies, and sometimes we don't get experienced engineers to solve problems.

Positive

In my career in digital transformation over the last fifteen years, I have used tools like Blue Prism and Automation Anywhere. However, UiPath has proven to be superior because of its ease of use and continuous improvement.

The initial setup of UiPath was straightforward and very quick. It took only a couple of hours to set up the environment.

I handled the implementation in-house with the support of UiPath and have been involved in every phase of the development life cycle, from infrastructure setup to discovery and deployment.

We are saving almost five million dollars every year. Our bots save about 5,000 to 8,000 hours yearly, equating to roughly $5 million to $7 million dollars in savings annually.

The pricing could be reduced as Microsoft Power Automate is becoming a strong competitor. There is a significant difference in cost between UiPath and Power Automate, with Power Automate being more affordable for some automations.

In the past, I have worked with Blue Prism and Automation Anywhere. I find UiPath to be superior due to its user-friendliness and innovative features.

Always explore using AI first, as it is often a cost-effective and simple solution. UiPath's integration of AI workflows in a user-friendly way brings a lot of potential for automation.

UiPath is a software tool used in Robotic Process Automation (RPA) that allows you to build automated workflows to handle repetitive manual tasks in your daily work. It can automate tasks across various environments including Windows, Citrix, and using image recognition. Additionally, UiPath is incorporating artificial intelligence and machine learning, with generative AI specifically enabling you to develop automation in a wider range of fields like healthcare, telecommunication, and manufacturing.

UiPath offers deployment flexibility: we can install it on our servers on-premises or choose their cloud service, UiPath Automation Cloud. While they provide their option, UiPath is also compatible with other cloud platforms for deployment.

Building automation is easier with UiPath than with Automation Anywhere or Blue Prism. UiPath's centralized platform offers a more intuitive user experience, and its extensive online community provides readily available answers to your questions.

It allows for the creation of end-to-end automation workflows, even for tasks with imperfect results. For instance, if an AI extracts data from a PDF with a low confidence level, UiPath can trigger the creation of a ticket in an action center. This ticket would then be assigned to a human for review, who can confirm the data's accuracy or return the document to the AI model for improvement.

Over the past nine years as a UiPath user, I've witnessed a wealth of new features emerge. The UiPath user community has been an invaluable resource throughout this journey, providing both learning opportunities and solutions to our automation challenges.

UiPath has been a game-changer for us, reducing costs, improving scalability, minimizing human error, and saving significant time. Their user-friendly platform allows us to automate processes in as little as 15 days, and with the free UiPath Academy courses and community edition, we have everything we need to learn and practice at no cost.

UiPath Academy offers beginner-friendly courses with step-by-step instructions and video tutorials, making it a great resource for those new to the world of UiPath and automation.

UiPath speeds up and reduces the cost of digital transformation andreduces human errors by automating repetitive tasks where errors can be caused due to fatigue or illness.

UiPath helps free up our staff time to work on other tasks. What would take a human, for example, ten minutes to complete, takes the robot seconds. Ithelps save our organization money.

It is easy to learn.

UiPath takes the complexity out of automation by using a low-code approach. Instead of writing intricate macro scripts, we simply drag and drop pre-built elements to create our automation, making it accessible even for those without extensive coding experience.

UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume. This learning curve applies across platforms; switching to another company would require mastering new skills like business analysis and product management. Additionally, the modern analysis process demands deep dives into code and solution levels, making it a complex task to achieve.

There's a need for greater emphasis on applying AI and machine learning to enhance technologies like Optical Character Recognition, fingerprint scanners, and facial recognition systems.

I have been using UiPath for almost nine years.

If one of our machines goes down, UiPath will resolve the issue within 24 hours.

The technical support is good.

Positive

While we've experimented with Automation Anywhere, Blue Prism, and Microsoft Power Automate, they lacked UiPath's ability to centralize all our automation initiatives. Choosing the right RPA tool requires careful consideration of cost, functionalities, and the specific features each platform offers.

The cloud deployment is straightforward. The logs are all maintained in the orchestrator. 

The return on investment from automation grows with the number of processes automated. This translates to greater cost and time savings, freeing up resources to tackle new projects that can generate additional revenue.

UiPath is expensive. The license types depend on the deployment method and the number of bots required.

I would rate UiPath eight out of ten. UiPath is user-friendly, easy to learn, and manage.

UiPath introduced communication mining in the last two years. We do use it but the use cases are primarily for the health sector and insurance sector but they have been steadily declining.

UiPath's cloud deployment offers a hassle-free experience – they manage the infrastructure and maintenance, so we don't need to worry about any hardware or upkeep on our side.

Six people in our organization use UiPath.

While running UiPath on-premises with a high volume of bots might involve some minor maintenance tasks for us, the cloud-based option takes care of everything – UiPath handles all the maintenance on their end.

UiPath offers a multifaceted platform, requiring users to learn distinct aspects based on their roles. Developers will delve into coding and automation creation, IT business analysts will focus on process design and optimization, product managers will manage the automation lifecycle, and salespeople will highlight the product's capabilities to potential clients.

Our UiPath automations primarily focus on web applications but also include tasks like extracting data from Excel for queuing, automating transactional processes and desktop applications, and even populating CRM and ERP systems with data extracted from PDFs.

The recording feature allows us to capture a manual process as a starting point for automation. We can then customize the recording based on the specific transaction, including how often variables need to be initialized and whether data needs to be passed between workflows. This way, the recording serves as a foundation to automate the core functionality and build new processes within the framework.

UiPath offers end-to-end automation for many applications, but I encountered challenges with NetSuite, an ERP web app. The connection kept failing due to NetSuite's slow loading times. While UiPath has built-in connectors for these situations, the lag prevented interaction with the NetSuite interface entirely.

The UiPath user community is a large and active resource for users of all levels. With community pages dedicated to specific countries, users can easily find information relevant to their needs. The community fosters knowledge sharing and learning, allowing users to stay up-to-date on the latest UiPath features. Beyond traditional documentation, users can access demos and connect with motivated developers to enhance their skills.

UiPath, a market leader in automation solutions, comes with a higher price tag due to its wider range of features. However, the return on investment takes time as initial costs cover development team setup and licenses. It can take between six months to a year to determine if the number of automated processes justifies the cost savings for our customers.

UiPath reduces our physical infrastructure needs by eliminating server management, maintenance, and database backups that are handled by the cloud provider. On-premises deployments require a disaster recovery plan for database backups and regular data maintenance to prevent performance issues, which are burdens eliminated by cloud-based UiPath. 

I honed my skills through UiPath Academy courses. Their learning portal proved valuable for exploring new features and pursuing certifications.

UiPath is a helpful tool for digital transformation, but its applications vary depending on an organization's needs. While many companies focus on automating tasks with PDFs like purchase orders or legal documents, UiPath can also handle images and perform sentiment analysis. Processing large, complex documents can be challenging manually, but UiPath can convert them into digital formats and quickly extract the necessary information, saving significant time. For example, a telecommunications client used UiPath to classify images from cell towers, while another client in the legal field used it to analyze contracts and identify key details like timelines and disputes. This eliminates the need for manual processing of large volumes of documents.

UiPath helps minimize human errors by automating tasks. It even allows us to create extensions in plain English. For instance, instead of writing complex code to find a phone number in a document, we could say "Fetch phone number" and UiPath would generate the necessary code for us. This makes automation development more accessible, even for those without extensive coding knowledge.

UiPath helped our clients save money by automating tasks. This meant they could reduce the number of employees needed. For example, a repetitive four-hour daily task could be eliminated. In a large call center with 100 employees, automation might reduce staffing to 20, saving the company the cost of 80 FTEs. This approach has been used in many industries, including airlines where manual searches in contact centers were significantly reduced.

The most valuable features of UiPath are the user-friendly UI and manageable learning curve. Their Academy offers valuable courses, and they keep users informed with clear communication and updated documentation whenever new features are released. 

I've submitted feedback to UiPath, including a suggestion to improve the slow mainframe connection currently limited to a 300ms timeout. Focusing on the connector would be a user-preferred approach, allowing interaction with applications like ServiceNow, SAP, or Salesforce and future ones like Dynamics 365 or ERPs through activities instead of custom code. This reduces development time and reliance on technical expertise simplifies maintenance for future teams, and provides a user-friendly, reusable component.

I have been using UiPath for eight years.

I would rate the stability of UiPath eight out of ten.

I would rate the scalability of UiPath seven out of ten.

I've encountered various issues with UiPath products, including activity connection problems that worked fine during development but not in production, occasional defects, and personal knowledge gaps. Sometimes these were bugs addressed in later patches or releases. To find solutions, I'd first search the UiPath forum for answers shared by other developers. If unsuccessful, I'd submit technical support tickets based on our UiPath service level. Responses came quickly, and for premium support, we could directly contact our technical account managers for immediate issue resolution.

We can expect an email response after submitting our ticket. Response times for standard support subscriptions range from one to two days, with issue resolution taking up to four days. Premium support offers immediate response and prioritizes issues based on the number of affected machines and their importance in our workflow.

Neutral

UiPath deployment is very manageable. With their cloud option, they handle everything and provide a URL for easy access. Even on-premise deployments are straightforward thanks to UiPath's clear documentation. While some IT team coordination is needed for on-premise security and Active Directory integration, the process is generally simple and can be done within a few days. Overall, cloud deployment is the easiest option, but on-premise is also achievable with good IT support.

UiPath deployment on the cloud is fast, but additional setup is needed for large organizations. While integrating with our existing IT directory keeps user creation a few hours, creating separate environments, machines, licenses, and folders can take a few days depending on the complexity of environments, machines, libraries, and use cases.

One admin person is sufficient for deployment from our end.

I evaluated Power Automate but UiPath has more features.

I would rate Uipath seven out of ten. UiPath's process mining feature, while desired by many users, appears to be limited in its current functionality. Since many haven't implemented it yet. UiPath still needs to refine this area.

UiPath does not require maintenance from our end when it is deployed in the cloud.

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

Initially, we used task-based swivel-chair automation to fix our broken technological footprint. It was common for us to use three applications for one process. Now, we're moving toward larger digital transformation use cases. We use UiPath for Document Understanding, and we're still waiting for our insurance company to approve generative AI. 

Our executives define our AI and automation strategy, which is devolved to our department leaders and employees to determine tasks they don't like doing that we can digitize. Our initial goal was to improve operational efficiency, which we've achieved. 

Action Center is used extensively for digital transformation purposes. The shift from using Excel to bots, providing precise human work, is highly valuable.

We realized significant time savings across three business areas, totaling several thousand hours. Our benchmark process was automating the manual processing of credit card chargebacks. Fully automating this process not only saved us time but also millions of dollars.

The impact on stakeholders has varied. Some segments have leaned into using UiPath. For example, there's a high level of RPA penetration in wholesale. Employees in wholesale have incorporated automation into their applications as critical functions. In other business areas, they're bringing us small, task-based automations that don't impact clients much. They're usually secondary automations that help teammates who work directly with clients.

UiPath has freed staff to work on other projects consistently across multiple lines of business. The amount saved depends on the department. Some areas of the business save hundreds of hours, but the impact is smaller in others.

Some of the biggest areas of improvement are already being addressed. We're looking forward to the healing agent because we see a lot of UI migration because of our broken technological footprint. 

I have used UiPath since 2020.

UiPath is incredibly stable. Any issues we've had were on our side. We needed to add enough VDIs to support the digital infrastructure. Those have been resolved by adding more blade servers.

I have been able to scale up, showing no issues during the installation of new blade servers.

I rate UiPath support nine out of 10. 

Positive

We used Blue Prism. 

Our licensing is generally pretty good for our contract.

We evaluated Automation Anywhere. The decision came down to costs and capabilities. UiPath could do some things that AA couldn't.

I rate UiPath eight out of 10. 

Our communications company intends to use UiPath and AI to determine the best fit and time for commercials based on the customer's usage and payment for the spot. We haven't fully deployed AI, yet. It's becoming more critical to leadership, but we're still doing testing and researching

Our goal with AI is to significantly reduce the manual effort needed to determine where to place ads. We don't have enough human resources to place spots around the clock, so we want UiPath to fill in the gaps by augmenting existing staff without hiring people.

Our leaders and stakeholders are pleased with the RPA results and want to expand our usage. We're still waiting to implement AI. 

Orchestrator is the most valuable feature.

UiPath could improve on-prem availability. I would like to see a load-testing feature, but that's coming.

We have been using UiPath for about three years.

We've never had any issues with stability. 

We just keep adding bots and have not encountered any problems expanding.

I rate UiPath customer service nine out of 10. Overall, it's been great, but in a handful of cases, we've dealt with someone at support whose ability wasn't quite where we wanted it to be.

Positive

We previously used Pega, but our leaders decided to switch to UiPath 

I can't quantify the amount of time we've saved with UiPath, but we've reduced our headcount by about 10 percent. We're not laying people off, but we can backfill employee positions with automation as they leave.

UiPath is perceived as more expensive, but it's pretty close when you break down the licensing model and look at how much competitors charge per connection. We've done the analysis.  

I rate UiPath nine out of 10 because we can't use the cloud stuff yet. If we were on the cloud, I would give it a perfect 10.

We are a diagnostic laboratory that receives tissue samples from all over the country daily. To manage these, we implement UiPath for Document Understanding to process requisitions from clinical providers. This information is then loaded into our laboratory information system, enabling us to carry out the diagnostic process. We have a dozen bots operating across various functions, assisting in tasks such as screening resumes in HR and data entry on patient information.

Automation has increased our productivity. In my three years at the company, the number of employees working on data entry has grown from 15 to more than 50. We needed an alternative because we couldn't have 150 employees in one room doing data entry. UiPath has improved our efficiency by 60 percent and reduced errors by 87 percent in the assessment process. 

In healthcare, our top priority is to eliminate as many mistakes as possible. A mistake in our business can kill someone. Our second objective is to build better security measures to protect patient privacy and the sensitive information we handle. We also hope to improve efficiency and help our employees work better. It has helped take people away from mundane tasks and allowed them to focus on what truly needs their expertise.

We've achieved some of these outcomes so far, but we've only been automating for a year. I came to this event last year knowing nothing about UiPath, but I met some people and hooked up with a partner to get started. I met some people. We got hooked up with a partner who could help us get started. Then, I started hiring developers. We're still early on in this relationship, but we've already seen tremendous gains in efficiency and error reductions. 

Document Understanding has been particularly helpful, and so has UiPath's ability to interface with other applications. AI is the next phase. Document Understanding can only process about half the documents that come in. We need the AI component to start helping so that the half we can't process has a methodology on what needs to be done with it. 

AI automation is a high priority. A year ago, I was the chief operating officer, and now I'm the chief innovation officer. Our CEO saw that we needed to have a dedicated technology group looking for solutions, and he asked me to move into this role. I have seven full-time developers on my team who are specifically looking for things to automate. When I saw the demonstration this morning, my mind was blown. They're doing so many things that we could do that will take us to the next level. We can have AI interact with our pathologists and assist them in diagnostic research. We can apply UiPath across our billing processes and everywhere.

While not a negative remark toward UiPath itself, our initial partner was limited in helping us achieve our goals. We are now directly working with UiPath support, which has been exceptional.

We have been using UiPath for about a year.

The solution is very stable.

I think it's we I think we we I think I don't have any barriers in my head of what we can do do or not do with it.

I rate UiPath support 10 out of 10. It's outstanding. Working with them has been a game-changer. 

Positive

We did not use any different solution before adopting UiPath.

We initially worked with a partner who was limited in aiding our objectives, leading us to work directly with UiPath support.

We saw a 60 percent improvement in efficiency and significantly reduced errors.

I rate UiPath 10 out of 10.