UiPath Platform Reviews

My main use case for UiPath Platform is that I primarily use it for the working automation part and also for building automation for repetitive tasks and document processing, having also worked with AI powered features like document understanding and AI center to understand how intelligent automation can improve business processes.

One workflow I automated using UiPath Platform was an invoice processing and data entry process, where the bot extracted invoice details from PDF using OCR and document understanding, entered the data into the company's ERP system automatically, generated a report, and sent email notifications in case of exceptions.

The best features UiPath Platform offers are that it provides almost everything needed for end-to-end automation in one place, including UiPath Studio for building workflows, Orchestrator for managing and monitoring automations, and document understanding for extracting information from documents, along with very useful AI and machine learning integration for building intelligent automation solutions.

UiPath Platform has had a very positive impact on my organization by reducing the time spent on repetitive manual tasks and improving overall process efficiency, as seen after automating invoice processing and data entry, making the workflow much faster and more accurate with fewer human errors.

I am overall very satisfied with UiPath Platform but believe there are areas for improvement, such as the licensing model being potentially expensive for smaller organizations and startups, as well as the desire for more built-in AI templates and reusable components for faster intelligent automations.

While I find the overall user experience very good, I would appreciate tighter integration with more third-party enterprise applications and cloud services, and having faster responses for complex technical issues would be beneficial while enhancing the debugging experience for greater productivity.

I have been using UiPath Platform since April 2025.

My experience with UiPath customer support has been very positive, with the support team being responsive and knowledgeable, and I have often found valuable resources in the community and documentation.

Before using UiPath Platform, I had some exposure to Microsoft Power Automate and evaluated it alongside Automation Anywhere, where UiPath stood out due to its extensive activity library and strong community support.

We have seen a positive return on investment from using UiPath Platform, with the example of our invoice processing automation reducing processing time by sixty to seventy-five percent and data accuracy improving over ninety percent.

In one of the automation projects, we reduced the processing time for invoice handling and data entry by around seventy to eighty percent compared to the manual process, where what used to take several minutes for each document is now completed in less than a minute by the bot, with data accuracy improving to over ninety percent.

I find the experience with pricing, setup cost, and licensing to be positive, with UiPath Platform providing a comprehensive set of features for enterprise automation that are straightforward to deploy thanks to good documentation.

In comparing UiPath Platform's approach to coding agent integration with other platforms, what stood out was its mature ecosystem that seamlessly combines development, AI, and RPA tools.

My advice for those looking into using UiPath Platform is to start by identifying repetitive processes for quick wins, utilize UiPath Academy for a strong foundation, and gradually scale to more complex workflows while leveraging the community for support.

I have completed several courses through UiPath Academy, which have been very valuable in building my AI and RPA skills, offering well-structured content covering everything from fundamentals to advanced topics, including hands-on exercises that allowed immediate application.

I have had a very positive experience with UiPath community, benefiting from helpful resources for technical glitches and learning opportunities through webinars, user group meetups, and events like the UiPath Developer Conference 2026.

I have explored UiPath Communications Mining for automating the processing of incoming emails and customer messages, allowing it to classify messages based on content and intent, triggering different workflows accordingly.

Monitoring the tone and sentiment of messages has helped us prioritize customer interactions effectively, allowing urgent issues to route automatically to the appropriate support team for quicker resolutions.

I have explored AgenTik automation for building intelligent automation solutions that require decision-making, allowing AI agents and RPA bots to automate complex workflows while having human involvement for exceptions.

We are using AgenTik automation for several intelligent business processes, especially for intelligent document processing where AI agents analyze documents, extract information, and validate data for updating business systems.

By leveraging AgenTik automation, we have seen positive outcomes such as reducing manual effort by around fifty five to seventy percent in request handling, shortening overall processing time by nearly forty to fifty percent, and increasing accuracy to over ninety to ninety five percent.

For coding agents, we have used GitHub Copilot and Cursor AI to enhance our development and troubleshooting of UiPath Platform automations, with one notable use in the invoice processing workflow where coding agents helped generate code, suggest expressions, and identify issues.

I give UiPath Platform a review rating of ten out of ten.

On a day-to-day basis, I have been using UiPath Platform to automate repetitive tasks, utilizing the Action Center, AI Center, and Maestro features I have integrated for automating my business use cases.

Global automation is a specific process I have automated using UiPath Platform, which is completely connected with the system, where it is supposed to connect to the mainframe and some recording to the instructions.

I have handled a main use case for multi-part authentication using UiPath Platform. The multi-part architecture requires the kind of transaction size to handle, so multiple bots pick the transactions from each queue, with several bots running to manage the workflow more efficiently. The process called swift loading efficiency that I worked on involved the front-end side with an app while we enabled three different robots on the back end. The kind of challenge I faced was at the end of running, as I was supposed to generate a report.

Using UiPath Communications Mining, I delivered a proof of concept project recently, wherein I classified emails based on conversation. Training and labeling each email helps produce percentage data that supports developers. For example, I extracted data from email bodies, enabled email classification and routing, processed attachments, and created case tickets for automated task creation. The communication mining functionality has been instrumental in processing unstructured messages effectively.

I believe the best features of UiPath Platform include the Action Center, which I really love, and the recently introduced Maestro and UiPath Agent Builder. These features stand out the most for me in terms of enhancing productivity.

When using Action Center and Agent Builder with UiPath Platform, I appreciate how the Agent Builder allows us to build a proper prompt where the agent makes decisions based on the context set in the orchestrator. The orchestrator has the context, where I establish the circumstances for decision-making while reading prompts or taking actions. If any business exception or other issues occur, I route that exception to the user through the Action Center, where the business user reviews and resolves the task, allowing for continuous transaction flow. This process tremendously enhances efficiency in reviewing tasks that are unclear or not confident about extraction details.

I have also experienced the task capture feature on UiPath Platform, which is fantastic for creating business review documents (BRD). This task capture helps design flows including 'as-is' flow diagrams and records actions taken within the entire system, capturing every screenshot for methodologies including web, desktop, or Excel applications.

UiPath Platform has positively impacted our organization by automating a significant number of workflows, which reduces manual efforts and allows employees to focus on higher-value creation activities. Since adopting the platform, we have automated time-consuming and repetitive processes, achieving consistency that has saved a substantial amount of money for the team. We would typically recruit people for manual tasks, but such work has been replaced, improving visibility into workflows and standard operations. UiPath Platform helps our organization scale automation effectively, thus improving productivity and delivering better service to customers.

I sometimes think that UiPath Platform has a few areas for improvement. There can be a steep learning curve for new users, especially teams lacking strong automation experience pertaining to developing, debugging, and troubleshooting. More intuitive documentation would enhance development and maintenance processes. Additionally, smoother integration with a wider range of application systems and more transparent licensing and infrastructure costs would be beneficial. Overall, the platform is fantastic and powerful, but enhancing usability, troubleshooting, and cost management would facilitate better scaling of automation across organizations.

Regarding needed improvements, I believe enhancing troubleshooting and documentation would significantly help users. While there are documents available on UiPath's website, I feel that more real-time use cases shared by the UiPath community would be invaluable.

The governance and security features surrounding UiPath Platform's AI capabilities are fantastic. They offer useful controls around access permissions, monitoring, and data governance, particularly regarding whether PI data or PHI data is exposed to external environments. While these controls show substantial efficiency, there remains room for improvement in simplifying governance controls, increasing transparency in RODA decision-making, and making security compliance management easier for administrators. Overall, I find the AI governance and security stock impressive.

UiPath Platform's centralized governance and monitoring capabilities ensure better visibility in AI usage. I put significant value on auditability and security controls, especially essential in business-critical processes. These capabilities facilitate risk management and maintaining organization standards while scaling automation. A primary opportunity for improvement lies in simplifying controls, making them easier to configure and manage, especially in larger environments with numerous users and automations.

I have been working in IT for over ten years, when it comes to UiPath Platform it's been 5 years.

UiPath Platform is indeed stable, providing a robust monitoring system, exception handling, and structured folder management at the tenant level, aiding significantly in operations management.

UiPath Platform exhibits strong scalability, enabling attended and unattended automations while supporting large enterprise programs with the addition of robots, increasing execution capacity, and efficiently managing workflows through the orchestrator. This capability allows automation to handle more complex, end-to-end processes as adoption expands.

Customer support has been good overall. Whenever I post an issue, I receive prompt responses from the knowledgeable customer support team. If I encounter difficulties in any automation tasks and cannot resolve them through documentation, I raise a UiPath ticket and receive timely assistance, which is immensely helpful. I would rate the customer support a nine out of ten.

Before using UiPath Platform, I utilized Automation Anywhere. I switched because UiPath offers broader automation capabilities, stronger developmental and orchestration features, and scalable team integration powered by AI-driven capabilities, offering more extensive coverage in document understanding, AI, machine learning, communication, process orchestration, and agentic automation.

When discussing the savings from UiPath Platform and improved productivity, I can share a specific example involving Clover Road automation, which represents an automation effort worth around sixty-nine thousand dollars. This process runs from six am to four pm Eastern time, operating in two passes. The first pass produces a report around five am to six am, requiring four to five hours for completion. Each pass processes up to ten thousand records, and we replicate this during the afternoon shift. This automation replaces three full-time employees, leaving one person to handle validation, resulting in significant ROI for the operations team.

I have shared relevant metrics from my experience that indicate a return on investment. Specifically, in the Clover Road automation I mentioned earlier, the process is valued at sixty-nine thousand dollars and runs two passes. Each pass processes up to ten thousand records, which has replaced three full-time employees, now allowing just one person to manage validations, delivering a significant ROI for our operations team.

Prior to selecting UiPath Platform, I evaluated other options including Automation Anywhere for similar reasons mentioned earlier, where UiPath's broader capabilities, stronger development and orchestration features, and AI-driven functionalities stood out for standardizing automation on a unified platform.

My advice for others looking into UiPath Platform is to standardize from the beginning and, as a developer, to focus on writing clear comments in the code. It is essential to ensure your XAML files are well organized and incorporate diligent logging. Additionally, it is important to measure ROI and invest in proper governance and a usable framework to enhance security and oversight. I gave UiPath Platform a rating of eight out of ten.

My overall experience with it has been tremendous, and I have gained substantial value through automating business processes.

Being part of the UiPath community provides great value as whenever I post something, I usually receive helpful responses. It is a fantastic experience, as community members including MVPs are always available to assist with any challenges I face, such as debugging errors. The community fosters knowledge sharing, best practices, and automation use case troubleshooting, which I find incredibly beneficial.

I recently worked on a project where I was automating a process from a finance department in an organization. The process involved use cases such as customer treatment analysis. The process would be triggered by an email that the business user would send, and it would generate a yearly report comprised of months. The calculation would be done for each month range that the business would provide in the email. For each one, the calculation would be done, and for each year as per the request, these reports would be calculated. At the very end, a summary would be generated.

The unique thing I learned here is that this was a complex use case. The use case involved calculations for each field such as opening balance, sales, collections, closing balance, and credit limit. This is where it is challenging to calculate each item separately and add it into the Excel file. So that reduced most of the complex logics, and it was helpful while automating the process.

I am using agentic automation. We are exploring and using agentic automation to complement traditional RPA by combining people, robots, and AI agents for more complex and decision-driven processes. The key challenges are handling unstructured data. The overall goal is to move beyond or explore beyond traditional rule-based RPA automation and enable more intelligent, adaptive, and decision-making solutions.

I have worked with a couple of use cases. Currently, I am exploring deep automation to address these challenges, particularly where traditional rule-based automation is required. This is with UiPath Platform. The UiPath Platform agent approach helps me reduce manual effort while making the automation more flexible and capable of handling different conditions in real-world processes.

The first thing I would mention is accuracy. With RPA, we usually develop the ports according to the rules that the developer has provided. Whenever the business, users, or customers need the report, it will be ready with accurate data.

The solution has already reduced a lot of errors through UiPath Platform significantly. It has reduced the time employees spend on repetitive and manual activities. This has improved productivity by allowing employees to focus more on activities that offer higher value or higher priority.

UiPath Platform has given a very high or very major impact in my organization. This has given a very faster process of day-to-day activities in the offices. This has significantly improved the way we perform tasks in the office.

In UiPath Platform, I would like to see them bring more things. Recently the agent ecosystem has started and it has far to go. I want UiPath Platform to transform it so we can get the work done either by communicating with the AI agent or by providing prompts.

Regarding the platform, what I think about the core security is that I would like to say the AI capability is strong. I believe that UiPath Platform has very strong governance capabilities since it is providing centralized management. Overall, I find UiPath Platform's governance capabilities are effective and reliable.

Improvements are needed for UiPath Platform in areas beyond what I have mentioned previously. UiPath Platform is very comprehensive, but there are areas where improvements are needed. More streamlined integration between the different developer and administrator experience should be provided.

I have been using UiPath Platform for the last three and a half years.

UiPath Platform is stable.

The scalability of UiPath Platform is really good. It allows us to scale formation to multiple boards. The platform supports scalable solutions for different varieties without needing any changes to the existing infrastructure. The scalability is such that the platform allows me to build scalable automation.

Customer support was quite good. Customer support has been very good from the support team while addressing technical issues. They provide guidance and troubleshooting and everything. The customer portal is really good with UiPath Platform.

We were using WinAutomation, which was an older automation tool around ten to eight years ago. The licenses are no longer available, and there is a support issue with the vendor permission. We wanted to switch to a new solution, so I decided to go with UiPath Platform. UiPath Platform features such as scalability, orchestration, and user experience have been quite helpful while performing the migrations.

I have seen high return on investment obtained in the organization. In projects, I have seen typically around thirty to forty percent reduction in terms of manual effort. For example, let us say that a process previously required around six to eight hours of manual effort per day. This is reducing it a lot. Roughly thirty to fifty hours of time for a single process are being saved, allowing the voice to focus on critical tasks. The main financial benefit is capacity rather than directly reducing costs. Overall, it has significantly reduced manual effort and improved productivity.

Regarding other platforms apart from UiPath Platform, there are options such as Automation Anywhere or Blue Prism. However, UiPath Platform is the global leader in terms of automation and provides a lot of services. UiPath Platform's applications in terms of enterprise orchestration and integrating applications, the scalability, and learning resources are quite good compared to other services. UiPath Platform is a global leader in terms of automation.

While adopting coding agents, it has significantly improved the development speed by reducing the time required for research or the time writing the course from the development side. Based on my observations, I have seen an estimated around twenty-five percent improvement in the overall product development involving the use of agentic automation and regular sessions and troubleshooting.

There is a very comprehensive licensing model which supports different automation requirements. The licensing is really good for all the use cases. The pricing is compared to service providers. The cost can be relatively high, but for organizations with multiple boards for the AI capability, the flexible license options and the ease of scaling use cases by using UiPath Platform are beneficial.

I am exploring agentic automation further. The primary user interaction is through the assisted coding tool, as well as directly by building the code by integrating tools such as LangChain or LangGraph. For example, a coding agent can analyze UiPath Platform workflows and issues and suggest improvements needed in the loader. It can also directly help me generate code which I can use in UiPath Platform and can provide me the VB dot NET code. By leveraging agentic automation, I have been able to improve efficiency and reduce manual human intervention and handle processes in a more effective way. In initial use cases, I have seen approximately eighty to thirty percent reduction in manual effort around automation and around ten to fifteen percent improvement in the signal from the overall process time. Agentic automation is powerful, and I can see a lot of potential coming in it. I rate this review an eight out of ten.

My use case is automating all manual processes that our clients face difficulty working on, such as data extraction and automation of all data entries. I automate all kinds of manual efforts for the clients.

From my experience, UiPath Platform has reduced human error by removing manual work, and it has reduced almost 70 to 80% of manual efforts. One of our clients who works for Tally used to spend the entire day completing ledger solutions, but after automating that, it was completed within one to two hours, saving almost 70 to 80% of the person's time.

I use agentic automation to help with challenges, and I also use agentic AI in UiPath Platform. In my opinion, it is a good thing because when we use agentic AI, the AI-powered agent observes, decides, plans, and acts automatically to complete tasks instead of following fixed-based rules for the workflows. I appreciate the agentic AI workflows.

With agentic automation, it helps to leverage people, robots, and AI agents to automate processes by having Document Understanding integrated with LLMs, such as Action Centers. I value the LLM parts for that.

The best feature in UiPath Platform, according to me, is the intelligent automation platform that combines modern RPA, AI, Orchestrator, and a strong governance ecosystem in one. We are using modern UI activated, unified targets, and it acts as a single-click activity type, where Orchestrator serves as the central control of all the robots, scheduling, and monitoring, while also having assets for securing our credentials. Additionally, it includes VPN work, a built-in retry mechanism, structured explanation management, easy scaling of queues, Document Understanding for invoice handling and PDFs, ML-based extractions, agentic AI, and autopilots for natural language automations and fewer rule dependencies. That is why I feel UiPath Platform is the best.

The improvements I have noticed in UiPath Platform over the last three years are significant. When we started using UiPath Platform, it was on the classic mode, and now it integrates with modern solutions, offering a UI and AI-native development experience with features such as AI Builder, screenplay, APIs, workflows, and UX enhancements. They are working on fresh designs, updating panel docking, and navigating through logical and sequence views. I see stronger automation on cloud capabilities with automatic cloud continuous updates, focusing on indexing, contacting, and AI automation. The new addition of agentic AI is also invaluable for agenting apps and agentic extractions. While Orchestrator and other features were already present, they are now significantly upgraded, including cloud testing and agentic testing, which reflect the changes over time within three years.

In terms of areas for improvement, UiPath Platform needs to address the high licensing costs in India, making it difficult for small teams to estimate and manage the expenses. Additionally, there is room for better performance in UI automation as it sometimes feels slow for heavy web applications. Upgrading browsers often breaks selectors, so UI performance and the browser dependency can be optimized further. We should reduce reliance on fragile UI clicks for UI automation. I believe we need a stronger API-first integration approach and increased native connectors as many tools such as Studio, Data Understanding, AI Center, and Orchestrator can overwhelm new users. We can provide learning paths inside Studio for smart automation templates and improve the stability of desktop automation for legacy and Citrix automation. Improvements in OCR accuracy and image recognition speed are also necessary. Furthermore, we can enhance transparency in agentic AI decision-making to avoid "black box" scenarios and boost confidence in scoring visibility. While UiPath Platform has no major weaknesses, areas for simplicity and transparency remain to be improved.

I have been using the solution for the last 2.9 years.

Regarding stability, I rate it at 10. UiPath Platform is very stable without significant issues.

It is scalable for my business, but I provide a rating of nine for the scalability aspect.

The user community is a better place for addressing issues where we can post our queries, and the community is always helpful in providing solutions. That is a good aspect.

Positive

I have used UiPath Platform, Power Automate, Blue Prism, and a little of Automation Anywhere. In my opinion, for any mid-scale to large enterprise solution, UiPath Platform is the best among these options and remains at the top of the competition. However, I feel that Power Automate has a good advantage for cloud-to-desktop and desktop-to-cloud automation.

The deployment process itself is easy and not too complicated. For someone who has used UiPath Platform before, it is straightforward. However, for beginners, it can seem quite challenging at first, but eventually, it becomes manageable after a few deployments.

There are mainly 10 to 12 persons using UiPath Platform.

Regarding the Academy courses, I gain a lot of new knowledge from Academy automation. I am updated with all the latest information, gaining insights into how to utilize UiPath Platform effectively, which provides additional learning resources for us. Academy is a great asset as it allows users to stay well-informed about new updates without stress.

I would recommend UiPath Platform to other users because it is proficient in AI, Document Understanding, and a range of other functions, making it a valuable tool. However, I also recognize that many clients in India face budget constraints regarding such expensive solutions, indicating that UiPath Platform needs to consider pricing for wider adoption. I have provided an overall review rating of 8 for UiPath Platform.

My main use cases for UiPath Platform involve lots of document extracting, and business processes, claims, and similar tasks.

The features of UiPath Platform that I prefer most are definitely IXP or Document Understanding. 

We have a Comms Mining use case that is pretty cool, and I appreciate how it's all-inclusive in one tool to orchestrate everything together.

The features of UiPath Platform benefit my organization by increasing accuracy with data and reducing our ROI. For example, we have one business process in Blue Prism that we migrated, and it runs on four bots, 12 hours a day, processing claims. This has taken the place of employees doing repetitive work and freed them up to do more intelligent tasks.

I feel UiPath Platform can be improved. Sometimes they concentrate too much on the citizen developer and not enough on enterprise developers or enterprises, as we consistently deliver suggestions to their product team that could make improvements.

In the next release of UiPath Platform, I would want to see something that I could feed a Process Design Document into, and it could determine if this is better suited for an RPA process or should fit in my scope.

One thing I would want to see fixed in UiPath Platform is the licensing, which seems excessive. Although they need to stay ahead, they move too fast, and sometimes things aren't as stable as they could be.

I have been using UiPath Platform for three years.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, but the only recent issues we've had are running out of AI Units, which disables the automation.

We have expanded usage, starting with a couple of development teams and now we're up to about 20 squads doing automations. The process has been pretty smooth; we just have to purchase more licenses.

I would evaluate customer service and technical support as great. We have a tech lead we work with for UiPath Platform, and he's been awesome. 

On a scale from one to ten, I would rate customer service and technical support a seven. 

I feel sometimes instead of bringing issues back to the product team, they provide temporary solutions, and they should take our feedback more to the product team and implement it at an enterprise level.

Positive

Prior to adopting UiPath Platform, I was using Blue Prism. The factors that led me to consider a change were that Blue Prism was feeling outdated, though we hadn't updated it for five years.

In the beginning, it was a bit rough. There was lots to figure out and lots of security issues going on with just dealing with, like, opening things up and allowing security to allow us to do that. So that was pretty painful. After a year, it's been pretty smooth.

I have seen return on investment with UiPath Platform. 

Currently, our group is saving about 1.5 million a year through all of our automations that we've implemented through UiPath Platform.

I didn't have to deal with any pricing, setup cost, or licensing. The licensing is excessive with UiPath Platform. They have an Insights license, Robot license, and a development license. It seems you need a license to do anything different on the platform and that's frustrating.

The decision was made by others at our company. We migrated off Blue Prism since UiPath Platform consistently ranked high in Gartner and Forrester's right quadrant. 

What stood out in my evaluation process when comparing the platforms is that UiPath Platform is more developer-driven than Blue Prism. I appreciate that, especially managing packages and not having the client and server have to be on the same version as in Blue Prism, and their push for GenAI now is impressive, which I think will help us and our customers.

My advice to other organizations considering UiPath Platform is that it depends on the use case, but if they are looking to use it for end-to-end business processes, I would definitely encourage it, just because of the orchestration piece and being able to connect everything together in one platform. 

On a scale from one to ten, I would rate UiPath Platform overall a nine.

UiPath Platform has multiple use cases that I have developed. I am currently working in the logistics department where I am automating many logistics-related processes. Previously, I worked in the medical department and also in the transportation department. I have worked on more than a hundred automations that I have completed.

One specific example of a logistics process I automated with UiPath Platform is shunting rebooking. There is a legacy application called Softship Line that receives input email data. The bot reads that data including the rebooking data based on business logic and populates it to the Softship Line to book the bookings by providing vessel details, vessel invoice details, port of origin, and destination port. All those details get populated based on business logic and validations, and then it sends a confirmation for the booking completion. When there are multiple bookings, I run through a multi-bot architecture which sends a confirmation email at the end of all the bookings to the users.

Currently, I am also working on an email classification agent. I am building Azure AI Azure Foundry where I am creating agents and then through the agent I am calling into UiPath Platform, utilizing the API to expose those agents. I use the agent to classify the emails and read the exam based on the prompting, and then I populate the data to the application. This is a hybrid model that I am using with the bot.

The best features UiPath Platform offers are the connectors because I do not have to build anything since there are multiple connectors and multiple activities that are available nowadays. Most of the things are already available in UiPath Platform now. I would say the connector is what I like the most on UiPath Platform.

I connect UiPath Platform to SharePoint and email most often, utilizing Office 365 connectors to connect to OneDrive, SharePoint, and email. I work mostly on Microsoft products, and these connectors really help me make things quicker instead of doing custom coding that takes much time, thus saving a lot of time to build automation.

The features in UiPath Platform are very good, particularly when compared to other platforms like Blue Prism or Automation Anywhere. UiPath Platform has reached a level where it has many features and activities that are available right now which can just be dragged and dropped into use. One new feature that I particularly like is agentic automation development, although I do not have a license to use it, but I have seen it in videos and it looks really nice to have.

UiPath Platform has positively impacted my organization as I am completely into UiPath Platform with almost 50 plus automations running. It has saved many hours and helped business users automate many processes, saving time for them and working 24/7, even during holidays.

I really do not see any necessary improvements for UiPath Platform as everything is in place and it is a very good product. I would suggest that if the consumption of AI units can get reduced or if I can use community additions, that would be one thing to consider; otherwise, everything looks top-notch.

All is good and there are no further improvements needed for UiPath Platform.

I have been using UiPath Platform for around six or seven years.

UiPath Platform is very stable.

Customer support is very good; whenever I encounter issues, I just need to create a ticket and everything gets resolved within 24 to 48 hours.

I would rate customer support a nine or ten.

From the start, I have been using UiPath Platform and do not have any experience using a different solution.

There has definitely been a return on investment; although I cannot provide exact details, I have reduced the number of developers from six to four as I can complete tasks with the coding agents.

I do not have any specific metrics to share regarding hours saved or money saved because I do not track that; it is an internal product and process.

I do not have anything else to add regarding the needed improvements; everything is in place and looks good to me.

I have not explored the AI governance and security aspects, so I cannot comment on that side.

I have tried some things with the AI capabilities of UiPath Platform and found that the accuracy is very good; for readable documents, the AI extracts data properly which is working really nicely on the agentic side of it, better than other platforms.

I have not utilized UiPath Academy courses till now.

I have participated in UiPath's user community and found it very nice to visit the UiPath office in Bangalore where a showcase of new products happened, allowing me to connect with people from various domains, share thoughts, project ideas, and innovations, which helps me stay updated on UiPath Platform.

As of now, I am not using any agentic automations; I am using UiPath Platform along with Azure Foundry agents but have not implemented native UiPath agentic automation.

I have not used the UiPath Communication Mining features till now.

Recently, I upgraded UiPath Studio to the latest version, utilizing UiPath's Autopilot, which includes the coding agent Claude 4.7. I use it to build complex logics, as I provide prompts and it validates all the logics, runs automatically, verifies test cases, and checks for any issues, thus helping me resolve issues and speed up the process.

Adopting UiPath Platform for coding agents has measurably increased my team's productivity by almost 40 to 50%, so I just provide prompts and verify the results.

I do not have pricing, setup cost, and licensing details, as that information is with my manager.

I definitely recommend others use UiPath Platform for their automation processes because it has everything needed; it really is an all-in-one product suite.

My overall rating for this review is 10.

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

My main use case for UiPath Platform involves automating tasks like click activities, reading Excels, and interacting with Morgan applications, such as generating reports, downloading reports, reading PDF documents, and performing tasks like approving checks, rejecting checks, and reading images, which are typical for a basic developer, but I have been doing this for the past five years.

Recently, I am automating a process where it reads checks by logging into the application, downloading the checks as images, and reading the text. If any required keyword is present, the check needs to be rejected, while if no keywords are present, the check is approved. Alongside this, I have earlier automations like downloading multiple Excel sheets, reading, filtering, and sending them to the business or saving them in specific OneDrive folders.

For the check processing automation I mentioned, I use Document Understanding and OCR activities like Read OCR and UiPath Document OCR activities, passing API keys to read texts and compare those texts.

Regarding my main use cases and interesting automations built with UiPath Platform, I recently faced challenges with Document OCR not providing exact outputs required by the business. While my organization is not currently using Agentic UI, they are planning to implement it, which would be very helpful for reading checks that are complicated or unclear, as sometimes the checks are scanned through a phone, resulting in clarity issues.

In terms of specific use cases, I use Agentic Automation for reading checks, where it distinguishes between clear and unclear checks and can analyze the percentage of English words in the text. Checks are processed and considered valid if they have over 70 percent of English words before proceeding with further tasks.

Some of the best features UiPath Platform offers include the ability for bots to perform human activities, which makes life easier and reduces human responsibilities.

Specifically, features like attended robots, unattended robots, and Document Understanding stand out to me as they help reduce manual work. I am working on unattended use cases and recently developed a new use case that runs for three hours, where almost one hour consists of diverse activities. UiPath Platform's introduction of Object Repository made selectors easier to manage and reuse across different activities.

In addition to valuable features like table extraction and recording activities for automation, I found that I used recording functionality once during my five years of using UiPath Platform.

UiPath Platform has positively impacted my organization by saving time and significantly reducing business activities, resulting in multiple appreciation emails from the business for saving their efforts and making their lives easier. The business has recommended UiPath Platform to other teams.

Some pain points I have faced with UiPath Platform include difficulties with certain automation activities. For instance, sometimes a click activity selector works on my local machine but fails in RDS, which presented challenges that required finding alternative solutions.

When extracting data not in a table format, I encountered issues. However, I learned at a conference about recording activities that can create automation, which I hope to incorporate to potentially double my output to six use cases per year, enhancing business relevance.

I have been using UiPath Platform for the same duration of five years.

The accuracy and reliability of outputs from UiPath Platform have met my expectations, as I see a success rate of around 95 percent. UiPath Platform has reduced human error significantly, and the business is satisfied with the outputs from the automation as there is virtually no chance of errors. This ensures we do not need a second review if the tasks are developed accurately, which positively affects our operations.

UiPath Platform is deployed on-premises in my organization.

I did not use the customer support before, although my lead may have used it. We are a premium partner with UiPath Platform, so we received a 100 percent response for every issue.

In terms of specific outcomes, I developed a use case that runs for three hours and saves about 20,000 hours per year, as the automation runs for three hours compared to three humans spending eight hours a day on the same activity. Alongside this, I have another use case that saves 3,600 hours and two human resources per year. Even smaller use cases can significantly benefit the business.

The value I gain from being a part of UiPath Platform's user community has increased after attending the seminars, as I realized they are working on significant advancements including agentic technologies which simplify development processes.

Using Agentic Automation helps in reducing time and accuracy challenges, specifically in selector tasks and reading check captures, making these processes easier.

I recommend using UiPath Platform, as it helps businesses save money and reduce human efforts, making it an excellent automation tool. UiPath Platform will help the business save money and reduce human efforts. I recommend UiPath Platform to anyone who wants to use automation as the best automation tool.

It is essential to understand the background of the person being interviewed, such as whether they are a developer, lead, or manager, as the questions should align with their expertise.

I have given this review a rating of ten out of ten.

My main use cases for UiPath Platform are business automation, specifically supporting our retail and internal infrastructure.

We have used the Coded App framework and also the low-code agent framework.

I have used UiPath Platform to code up a triaging platform for my personal team, where we normally would take a long time every morning to try and understand what has failed in terms of our environment. I created an app workflow that lets us just give it a summary and understand what we need to do in the morning every day.

I like the Studio feature of UiPath Platform the most, and I want to mention the new Coded Agent workflow.

The Studio feature of UiPath Platform has basically created an ROI in our company of tens to hundreds of thousands of hours, and it has allowed us to provide new value in our newest Coded Apps that we previously couldn't do due to the lack of a development environment.

Currently, I think UiPath Platform can be most improved by maturing in terms of its workflows, such as having better integration with our different tools.

Right now, I would love it if more things could come to a desktop app rather than having it be on the Orchestrator side.

I have been using UiPath Platform for about three years now.

3

Prior to adopting UiPath Platform, we were using the low-coded app, which took a long time to build things, but overall, it got the job done for what it was.

We were using the low-coded Studio Web App, and the factors that led us to consider a change were both agility in terms of building a new solution and the user-friendliness of being able to talk to an agent versus trying to navigate a clunky UI.

My team was already using UiPath Platform when I started, so I haven't tried to consider anything else yet.

My experience with deploying UiPath Platform is very smooth; it's easy enough to get it pushed onto the Orchestrator, and once it's on there, it's pretty easy to deploy.

The Studio feature of UiPath Platform has basically created an ROI in our company of tens to hundreds of thousands of hours, and it has allowed us to provide new value in our newest Coded Apps that we previously couldn't do due to the lack of a development environment.

We do use Agentic AI.

For extracting data points, I assess Agentic AI's ability as probably one of the best use cases, and the reason why is because it's very good at being both deep and wide in its assessment without having me to go and manually review it.

I save at least twenty to thirty minutes per process that I need to use when extracting data points with Agentic AI.

In a given new use case, anything that would have taken me about an hour or two in order to just get started and understanding is where the AI can provide me a summary to start going and looking, which can cut down my analysis to something around fifteen to twenty minutes instead.

We currently use UiPath Platform's Agentic Automation capabilities.

By leveraging Agentic Automation, we are able to flip and make a new triaging board within two weeks and then start capturing missing errors and automations almost immediately.

My experience using UiPath Platform's Agentic Automation capabilities is very good, especially how well it integrates into our existing cursor workflow.

My team has used the vendor's UiPath Academy course.

The biggest benefit I have seen from UiPath Academy is really demystifying any new use cases that have come up, especially new tools for UiPath, giving us a baseline to start working off of and not trying to go and figure it out ourselves.

I don't use the UiPath user community as often; I'm mostly more of a lurker on the community forums, so it provides value in as much as if I run into an issue or a scenario, I know other people have discussed it before.

I would say to other organizations considering UiPath Platform that if you have any form of internal process that needs to be automated or you have any opportunities internally of repetitive work, or if you interact with anything that you can't directly do via an API, you definitely should consider it. Now, if you wanted to deploy apps but didn't have a dedicated environment, it now fits all those scenarios.

I rate this review as a seven out of ten.

My main use case for UiPath Platform is that we had an engine which had invoice, PO, and GR. We used to get three inputs from the users. We used automation, email automation, Excel, and everything in this application. I'd say this is the best use case.

A specific example of a process I automate with UiPath Platform is whenever we need to check whether the invoice, PO, and GRN are matching or not, as well as a decision engine which is an AI agent that takes the decision and later posts information in SAP as well as sends an email to the user. This workflow works.

The impact of this decision engine and SAP automation on my daily work and team efficiency is that we have automated this using document understanding models for extraction and posting that in SAP. It has turned out to be better results and we have cut down the unnecessary tasks of the humans.

In my opinion, the best features UiPath Platform offers are Excel automation, Outlook or any kind of mail automation. It provides web scraping as well, front end, and it has computer vision as well. It has integration services, API automation, and you can custom build connectors. You have integration services, and you can custom build that. You have document understanding now, you have IXP intelligent process, and you have agentic AI automations. We can build agents, we have UiPath Master, UiPath Flow, case flow, and case. Different kinds of workflows we can build. UiPath has better capabilities for low code and no code as well.

Out of all those features like Excel automation, computer vision, integration services, and low-code/no-code, for day-to-day automations, we use all these things. I would say that the improvements which have happened in document understanding and the agentic, low-code, no-code applications are usually what we use. The improvements which have happened in the document understanding as well as in the agentic side, as well as integration services are standout, and we appreciate them from the UiPath side. We have benefited a lot from these kinds of new features and platform capabilities which UiPath Platform provides for us.

Areas where UiPath Platform can be improved include the licensing part. The licensing at their UiPath end is a complex licensing structure. There is also a steep learning curve which is okay for users who have been using it for a long time, as they understand what it provides and how it can be learned and implemented. If a new user comes in, then it is a difficult task for them to explore all the capabilities. If you want to use all the capabilities with a limited amount of time, it will be a difficult task.

I have been working in my current field for around 3.5 years.

UiPath Platform is stable.

The scalability of UiPath Platform is good. We can automate different kinds of tasks. Every year it comes with some kind of a new feature, and we have a structured licensing as well, with scalable features available.

I would say UiPath has the best customer support, and they have been providing it for a long time.

We have used different solutions, but not for this specific purpose. We have been part of Automation Anywhere and Blue Prism. When it comes to UiPath, it is more user-friendly compared to Blue Prism and Automation Anywhere, and the community and service are also better with UiPath.

UiPath Platform has impacted my organization positively, as we have seen cost savings in the speed at which it delivers with accuracy, and we have got a good ROI as well. The accuracy and the speed and the capability are commendable.

Specific outcomes or metrics I've seen include that we have automated three to five big scale automations. There used to be a lot of manual entries in SAP and these things and extraction as well. We have reduced that to 70% of the manual human interventions. Only 20% remains. The speed at which it works means a low time is required to complete. The chain of work is reduced, so the cost paid on it was reduced. The operations have excelled, the accuracy is good, and it all reflects in the cost savings.

We have seen a return on investment after automating the invoice and PO matching engine. We have reduced it to 80% of employees, and the speed at which it automates, along with the accuracy, brings good ROI as well. We have utilized humans elsewhere, which I would say can be relevant for the position.

My experience with pricing, setup cost, and licensing is that this is one drawback that UiPath has. Previously, there was a better licensing structure. However, when it comes to agentic and new IXP features being launched, there is a little complexity in the pricing and structure that we need to understand. That is one thing I would say to UiPath to improve.

Before choosing UiPath Platform, we evaluated other options such as Automation Anywhere, Blue Prism, and Power Automate.

My advice for those looking into using UiPath Platform is that it provides good platform capabilities right from background automation. You have OCR engines, and you can integrate it with different kinds of third-party services as well. UiPath is better, good, and easy to go. You can start from anything and anywhere, and you have good customer support. The only thing I would mention is the custom setup; other than that, everything else is great with UiPath. I would rate this platform a 9 out of 10.