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Mark  Anderson - PeerSpot reviewer
President at a comms service provider with 11-50 employees
Real User
Robust, easy to install, and is low maintenance
Pros and Cons
  • "It is similar to the switches, where it is one of those things where it just works. They are very reliable."
  • "When they release new products, you should know if there backward compatibility, or do you have to replace the entire forklift, It is useful to understand their strategy and where they are headed."

What is our primary use case?

Ubiquiti WLAN is a management and the layout. You must do your own design work to determine where you want to place the devices. 

Once they are in, and because you can have multiple access points, the handoff between different access points, one to another, is really nice. 

You are not losing signals, dropping connections, and other such things. 

It is all very good.

What is most valuable?

It is similar to the switches, where it is one of those things where it just works. They are very reliable.

What needs improvement?

With newer products, to be precise, you want to know what their plan is, and where are they heading. Because you want to make wise choices. And, once again, the same product does not last indefinitely. 

You are always coming up with new ideas and improvements. 

But you want to know where they see themselves going in the future. 

When they release new products, you should know if there backward compatibility, or do you have to replace the entire forklift, It is useful to understand their strategy and where they are headed.

What do I think about the stability of the solution?

Ubiquiti WLAN is stable. It just works.

Buyer's Guide
Ubiquiti WLAN
May 2025
Learn what your peers think about Ubiquiti WLAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I am the only one who does a lot of the management. 

There are a couple of other people who use it, but there are probably a lot of people and customers making connections and using it. 

There are no complaints. Nobody is unhappy. If no one complains, it must be doing well.

How are customer service and support?

I've never dealt with technical support.

How was the initial setup?

The initial setup is straightforward.

They give you a lot of options, but most of the defaults are good. 

There are some configurations you will want to do over time as you learn. But, it is simple. 

I work with some products where figuring out the configuration is extremely difficult and requires trial and error. It is simpler and easier to use with Ubiquiti.

This solution requires very low maintenance. If something goes wrong, I find out about it and either make a quick configuration change or do something similar, or every now and then, something goes out or doesn't work properly and I have to replace it. That would be a lot if I had to do something once a year.

What's my experience with pricing, setup cost, and licensing?

It is a stand-alone price.

I purchase the product. You can buy them in bulk and get several pieces of hardware at once. 

It is a one-time investment. I do that, and it works perfectly.

What other advice do I have?

It works well, It's a good product, I would rate Ubiquiti WLAN a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Puran Rai - PeerSpot reviewer
Chief Executive Officer at Nexus Technology
Reseller
Great signal reach and penetration but lacks individual AP configuration
Pros and Cons
  • "Ubiquiti WLAN's best feature is the free controller system software."
  • "Ubiquiti WLAN would be improved with the addition of individual AP configuration, which would allow for fine-tuning of individual access points and logins."

What is our primary use case?

I use Ubiquiti WLAN to provide Wi-Fi in the hotel industry.

How has it helped my organization?

We've received positive feedback from our clients after deploying Ubiquiti WLAN, which has improved our confidence and reputation as a service provider.

What is most valuable?

Ubiquiti WLAN's best feature is the free controller system software. We can download this software anytime without licensing fees, and once deployed, the access point instantly synchronizes with the system, which makes configuration faster and easier. Other valuable features include Ubiquiti WLAN's signal reach and penetration, single view of all access points, and captive portal system, which you can use to generate tickets for guests and allow them to log in using the password.

What needs improvement?

Ubiquiti WLAN would be improved with the addition of individual AP configuration, which would allow for fine-tuning of individual access points and logins. There are also occasional issues with syncing the controller software.

For how long have I used the solution?

I've been using Ubiquiti WLAN for three to four years.

What do I think about the stability of the solution?

Ubiquiti WLAN's stability is good.

What do I think about the scalability of the solution?

Ubiquiti WLAN's scalability is good.

How are customer service and support?

Ubiquiti's technical support is satisfactory.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is straightforward; for example, deployment will take around four to five days for a three-story building with fifteen to twenty rooms.

What about the implementation team?

We use an in-house team.

What was our ROI?

We've received a decent ROI from Ubiquiti WLAN.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti WLAN is fairly well priced and available as a one-time purchase.

Which other solutions did I evaluate?

I evaluated Cisco Meraki and Ruckus.

What other advice do I have?

I would rate Ubiquiti WLAN seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Ubiquiti WLAN
May 2025
Learn what your peers think about Ubiquiti WLAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Olubosola Olusanya - PeerSpot reviewer
Chief Technology Officer at Super Digital Highways Ltd
Real User
Top 10
Enables us to use multiple channels to increase the number of access points
Pros and Cons
  • "There was a time when we were using Cisco switches and attempting to integrate Ubiquiti UniFi switches into our network infrastructure. Eventually, after some effort, we managed to understand the process. Initially, it was challenging to configure the unified console to manage virtual networks alongside internal networks effectively. We had to comprehend how both systems would integrate carefully. It became apparent that maximizing the usage of Cisco switches required a thorough understanding of how UniFi operates at the backend."

    What needs improvement?

    Support could be better.

    What do I think about the scalability of the solution?

    Regarding WLAN, you can use multiple channels to increase the number of access points. Apart from the number of devices limitation, these switches are relatively scalable and functional in wired networks. They can also work in various scenarios. However, I recommend using a different technology if the network size exceeds a certain threshold.

    I rate the solution’s scalability an eight out of ten.

    How are customer service and support?

    Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices. Consequently, if you encounter any issues or need device replacements, getting them sorted out might take time despite adequate technical support.

    How would you rate customer service and support?

    Neutral

    What's my experience with pricing, setup cost, and licensing?

    The product is a little expensive.

    What other advice do I have?

    NPM makes it easier to integrate. It's integrated with other network devices.

    There was a time when we were using Cisco switches and attempting to integrate Ubiquiti UniFi switches into our network infrastructure. Eventually, after some effort, we managed to understand the process. Initially, it was challenging to configure the unified console to manage virtual networks alongside internal networks effectively. We had to comprehend how both systems would integrate carefully. It became apparent that maximizing the usage of Cisco switches required a thorough understanding of how UniFi operates at the backend.

    I recommend the solution.

    Overall, I rate the solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Volodymyr Khorenzhyi - PeerSpot reviewer
    Network Engineer at Thunder Software Technology Co., Ltd.
    Real User
    Top 5
    Works without licensing but needs to incorporate models with external antenna
    Pros and Cons
    • "The tool's deployment is very easy. The deployment of 15 access points can take a day."
    • "Ubiquiti WLAN needs to expand the models with external antennas. It needs to improve stability."

    What needs improvement?

    Ubiquiti WLAN needs to expand the models with external antennas. It needs to improve stability. 

    How was the initial setup?

    The tool's deployment is very easy. The deployment of 15 access points can take a day. 

    What's my experience with pricing, setup cost, and licensing?

    Ubiquiti WLAN is cheap. It can work without licensing. 

    What other advice do I have?

    I rate the product a six out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2171583 - PeerSpot reviewer
    Huawei Enterprise Product Manager at a manufacturing company with 11-50 employees
    Reseller
    Easy to configure and user-friendly solution
    Pros and Cons
    • "For me, the ease of configuration is a valuable feature."
    • "They could enhance their products by integrating cloud access into each device."

    What is our primary use case?

    I'm using it for access and coverage for my devices.

    What is most valuable?

    For me, the ease of configuration is a valuable feature. 

    What needs improvement?

    In my opinion, Ubiquiti has made significant improvements, but there is still room for growth in certain areas. While I believe that Ubiquiti is an excellent brand and offers high-quality devices, I think they could enhance their products by integrating cloud access into each device. This would eliminate the need for separate devices, such as a cloud key, to ensure access through the cloud. 

    For instance, individuals who cannot afford a UDM and want to control their devices from Nextiva are forced to buy additional devices from other brands that have this built-in option. I believe Ubiquiti can improve in this aspect and find a way to integrate cloud access into their devices.

    For how long have I used the solution?

    For professional use, I used this solution about three or four months ago. But I use it every day in my house.

    What do I think about the stability of the solution?

    When the system or the app access point is properly provisioned and configured, it's very stable. However, if you have roaming activated without a mesh, it's not always stable. Specifically, I'm referring to roaming using WAPAP Elite or WAPAP Pro. In this type of configuration, it's about 85% stable.

    I would rate the stability an eight out of ten. 

    Which solution did I use previously and why did I switch?

    I have used other solutions that were mostly cheaper and less feature-rich. For example, they had limited capabilities for creating hotspots, LANs, Wi-Fi LANs, controlling bandwidth, and creating additional SSIDs. I used options like Keppel Link and Tandem, which are mostly consumer-grade brands. I'd look to brands like Cisco Wireless, Cisco Meraki, or Huawei if I needed more advanced solutions.

    How was the initial setup?

    The initial setup is very easy. In my opinion, the interface for configuring security devices is simple to use. It didn't take me long to set it up, but it depends on the complexity of the deployment. For example, I configured it on my personal device, but the same deployment would be different for on-site setup. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is very reasonable, so I'd rate it a two out of ten, where ten is expensive. There are no additional costs or fees that I've encountered.

    Which other solutions did I evaluate?

    The main differences between Ubiquiti WLAN and other WLAN solutions, in my opinion, are the quality of the product and the simplicity of the configurations and setups. Ubiquiti WLAN is of higher quality than many other options, and the initial setup is more user-friendly.

    What other advice do I have?

    With the new feature that comes to us, everything is going wireless. We have brands like Cambium Networks and Huawei. With Ubiquiti WLAN, it's a benefit for all of us because everything is more stable, and there's a good relationship between the price and the quantity of products we have. It's a good option to choose a reliable device like WLAN. So, I think everyone will learn how to implement WLAN solutions with brands like VPN. It's very, very user-friendly.

    Overall, I would rate the solution a ten out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    PeerSpot user
    Infrastructure Manager at a energy/utilities company with 201-500 employees
    Real User
    Robust, easy to install, easy to deploy, and has good visibility
    Pros and Cons
    • "You can save backups of this controller locally and then I can export it to wherever I want."
    • "I have never used cloud solutions. My first approach would be something related to the cloud, and backups on the cloud, and maybe an easier way to connect to it because I have an on-premises environment."

    What is our primary use case?

    It's a WLAN solution. I can provide access point management for the whole corporation.

    We are not physically installing a single site, we have a few branches across the nation, and I can manage them in a single point.

    I have a few SSIDs that broadcast to specific sites.  

    I can manage the login, and I have it integrated to make it easier for my clients. They don't need to use passwords, it is based on a certificate that is on my domain. 

    What is most valuable?

    The feature that I really like is the backup. You can save backups of this controller locally and then I can export it to wherever I want.

    It notifies me when I have to update the access points. It is consistently roaming my environment and alerts me when it is not up-to-date, or if it requires my attention.

    For example, it alerts me, if there is an access point that is conflicting with another access point outside of my organization and is using the same channel.

    It includes a heat map, which is pretty good. I can import an image with my company or my site, and delimitate the spaces, such as where the wood is, or concrete, brick, glass and few other materials, all with built-in options on the tool. I can pin my devices won where they were installed and we know exactly the broadcast intensity of the signal.

    The heat map is a nice troubleshoot tool, that helps me to manage the solution and understand if there is a complaint regarding a co-ordinant. For example, if someone complains that the Wi-Fi is not connected in some place of my sites, I can check the heat map and shows me the proper signal strength on that specific place, I know then, that where I should act, on my AP or on the client's connection to evaluate the network card for the user.

    The heat map is always working well.

    It has good visibility.

    This solution gives me a lot of power to manage the WLAN for my company.

    Ubiquiti WLAN is a very robust product to use.

    They have a feature that allows you to wirelessly connect between them. If for example, the Wi-Fi has a poor connection with the network, it will look for a partner, and select the wireless from there, or if I don't have data cabling on the local, I can simply connect it into the eletric network and it will work as a wireless extension from any other devices. We barely have outages with the solution and I requires a minimal attention/effort to keep running.

    What needs improvement?

    For me there is little room for improvement on my scenario, I have never used cloud solutions or had a glance on it. 

    The improvement I see right now as a good feature is firmware related, if I were able to re-firmware my legacy/old Ubiquiti AP's with a generic new firmware, this would definitely extend the life-cycle of my older assets that still work smoothly, It would allow me to avoid some hardware expenses within years and keep my environment up-to-date.

    Another nice improvement for this would be a seamless integration with PowerBi from Microsoft to generate dashboards and aggregate the info on Infrastructure reports easier.


    For how long have I used the solution?

    I have been using Ubiquiti WLAN for approximately two years.

    We are using the most updated version, which is version 6.0

    What do I think about the stability of the solution?

    We had two instances where the controller was down, but that was due to a server issue.

    The controller and access points are pretty stable.

    What do I think about the scalability of the solution?

    In my environment, I currently have 20 access points. In the beginning, we had 15 or 16 access points, we already had close to 30 in the close passando, and now we are running around 20.

    In my experience, this platform scales pretty well. I have not scaled it to hundreds of access points, so I am not sure if it can scale for larger enterprise companies the same way it has for us.

    How are customer service and technical support?

    I have never contacted technical support.

    Which solution did I use previously and why did I switch?

    I have experience with the Ubiquiti UniFi solution. I have been working with it for three years. It's pretty stable.

    I have also, worked with Hewlett Packard and Cisco. 

    The command line breaks the point for troubleshooting and for managing the information, as mostly things are done using a GUI on Ubiquiti, it really gets way easier to identify the issue sometimes.

    How was the initial setup?

    It was easy to set up. I would rate it an eight out of ten.

    It was only two hours to deploy.

    It is very easy to manage the solution.

    What's my experience with pricing, setup cost, and licensing?

    It doe not cost much, I could say that it delivers a nice pack for what it costs.

    What other advice do I have?

    Ubiquiti itself, is a good company to start with. 

    Ubiquiti is the best choice for small companies because of the easy installation, their variety of products, and their integration, and you can manage all of your devices from a single controller.

    As of right now, I don't have any switches, just Ubiquiti access points, and a controller, but we can manage any device that is manufactured by the same vendor. This is a great feature to have.

    I, personally, have never used the switches. I am not sure what the capabilities of it are, or what the throughput is.

    If you are a small or medium-sized company, it will ease your life. It will present you with dashboard, and management capabilities.

    I haven't seen that ease with other vendors. Ubiquiti offers you a simple way to manage it.

    I don't know if it can be used in large companies, where you have large environments to manage, or with data centers or services that you offer on a large scale (over 200 AP/switch devices).

    I would rate Ubiquiti WLAN a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Radek Skrivanek - PeerSpot reviewer
    Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
    Real User
    Top 5
    Scalable, good technical support, but could be more stable
    Pros and Cons
    • "I have found Ubiquiti WLAN scalable. We have approximately 200 users using the solution in my organization and do not plan to increase usage."
    • "The solution is stable but could improve."

    What is our primary use case?

    We are using this solution as a network device.

    For how long have I used the solution?

    I have been using this solution for approximately two years.

    What do I think about the stability of the solution?

    The solution is stable but could improve.

    What do I think about the scalability of the solution?

    I have found Ubiquiti WLAN scalable. We have approximately 200 users using the solution in my organization and do not plan to increase usage.

    How are customer service and technical support?

    We were satisfied with the support.

    How was the initial setup?

    We have a network specialist that does the installation, it was not difficult for us.

    What about the implementation team?

    We did the implementation of the solution ourselves with our five-person network specialist team.

    What's my experience with pricing, setup cost, and licensing?

    There is a license required for this solution.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Ubiquiti WLAN a seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Director_45785 - PeerSpot reviewer
    Director at Innate technology
    Real User
    Top 5Leaderboard
    A stable and scalable solution that provides good management features
    Pros and Cons
    • "The management features are valuable."
    • "The product must provide better warranties."

    What is our primary use case?

    Small, medium, and enterprise customers use the solution.

    What is most valuable?

    The management features are valuable.

    What needs improvement?

    The product must provide better warranties.

    For how long have I used the solution?

    I have been using the solution for seven to eight years. I am using the latest version of the solution.

    What do I think about the stability of the solution?

    I rate the tool’s stability an eight out of ten.

    What do I think about the scalability of the solution?

    We have around 150 users. We push new firmware updates when they become available. We check it on a monthly basis. We have eight engineers in our technical team. I rate the tool’s scalability an eight out of ten.

    How are customer service and support?

    The technical support could be better. There are delays in response.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    I am using the cloud version of the tool. The time taken for deployment depends on the scope of the project.

    Which other solutions did I evaluate?

    We also work with NETGEAR. We mainly work with Ubiquiti unless a customer asks specifically for a different product.

    What other advice do I have?

    I will recommend the solution to others. Overall, I rate the product an eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Ubiquiti WLAN Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
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    Buyer's Guide
    Download our free Ubiquiti WLAN Report and get advice and tips from experienced pros sharing their opinions.