The most valuable features of the solution are that traffic management is very easy and setting up VPNs is a very straightforward process.
IT Director at CSR digital
A tool that allows for a straightforward setup process of VPNs, along with a very high stability
Pros and Cons
- "It is a very stable solution. Stability-wise, I rate the solution a ten out of ten."
- "The logs are not detailed enough. You can't clearly see what is being blocked in Ubiquiti WLAN, making the troubleshooting process a little bit harder."
What is most valuable?
What needs improvement?
The logs are not detailed enough. You can't clearly see what is being blocked in Ubiquiti WLAN, making the troubleshooting process a little bit harder. The aforementioned areas can be considered for improvement.
For how long have I used the solution?
I have been using Ubiquiti WLAN for six months. I use the solution's latest version, which is Ubiquiti WLAN UDM-Pro. My company has a reseller agreement with Ubiquiti.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution a ten out of ten.
Buyer's Guide
Ubiquiti WLAN
May 2025

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What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten since it lacks firewall redundancy.
In my company, Ubiquiti WLAN has about 35 users.
How are customer service and support?
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used pfSense.
My company chose Ubiquiti WLAN since it looks pretty and provides the best way to let the customer see value in the solution.
How was the initial setup?
The initial setup of Ubiquiti WLAN was easy. I rate the setup phase a ten on a scale of one to ten, where one is difficult and ten is easy.
The deployment process was done in around 20 minutes with the help of minimal staff members. One can provision them remotely and then install them live on-site.
The solution is deployed on-premises.
What's my experience with pricing, setup cost, and licensing?
For what the product is, it is cheap, but it is not the cheapest, which is annoying. I rate the pricing an eight on a scale of one to ten, where one is cheap, and ten is expensive.
What other advice do I have?
To those planning to use the product, they need to investigate VoIP and its quality of service.
Ubiquiti WLAN is easy to use and visually pleasing, but it lacks detailed logs.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

ICT department at Klein Seminarie
A cheap solution that performs well in small environments
Pros and Cons
- "I use Ubiquiti WLAN because it's cheap and performs well. The range is its best feature for improving network performance."
- "Big networks with more than 80 access points are a problem. The network controller stops sometimes, and I think it's because of the high number of access points."
What is most valuable?
I use Ubiquiti WLAN because it's cheap and performs well. The range is its best feature for improving network performance.
What needs improvement?
Big networks with more than 80 access points are a problem. The network controller stops sometimes, and I think it's because of the high number of access points.
For how long have I used the solution?
I have been working with the product for seven years.
What do I think about the stability of the solution?
The stability is mixed - it works fine in my environment, but some colleagues need to restart access points nightly.
What do I think about the scalability of the solution?
The tool's scalability is very good; I'd rate it nine out of ten. My company has 1200 users. I use the access points daily but only use the network controller when I need to change things.
How are customer service and support?
I have only once contacted support via mail.
How was the initial setup?
The tool's deployment is straightforward and can be completed in a few days.
What about the implementation team?
I did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
The solution is cheap. I rate its pricing as three out of ten.
What other advice do I have?
I rate the overall solution a six out of ten. It improved productivity by reducing errors and supporting our expansion to 1,200 laptops. I recommend it for small environments due to its good coverage, stability, and easy management. Overall, I'd rate Ubiquiti WLAN as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Ubiquiti WLAN
May 2025

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Advisor - Network and IT security consultant at Agrosuper
The solution has good performance but needs to improve robustness, security and stability
Pros and Cons
- "Ubiquiti WLAN has good performance."
- "The solution needs to improve robustness, security, and stability."
What is most valuable?
Ubiquiti WLAN has good performance.
What needs improvement?
The solution needs to improve robustness, security, and stability.
For how long have I used the solution?
I have been working with the solution for 20 years.
How was the initial setup?
Ubiquiti WLAN's setup is not difficult.
What's my experience with pricing, setup cost, and licensing?
The tool's price is good and falls somewhere in the middle.
What other advice do I have?
I would rate Ubiquiti WLAN a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Radio Frequency Engineer | Wireless Solutions Designer at Optace Networks
Available at a very low price point but needs to improve on support
Pros and Cons
- "Anyone can buy the product off the shelf and configure it."
- "The product's area of concern revolves around its lack of support."
What is most valuable?
The best thing about Ubiquiti WLAN is its price, as it is a cheap product. Anyone can buy the product off the shelf and configure it. The only advantage is that it is a cheap tool.
What needs improvement?
The product's area of concern revolves around its lack of support. With the tool, you cannot do an RMA. My company has never seen a Ubiquiti representative visit our premises. Once you buy the tool, you are on your own.
For how long have I used the solution?
I have experience with Ubiquiti WLAN. I bought one or two Wi-Fi access points for my home use, basically.
What do I think about the stability of the solution?
It is a stable solution for small businesses and is used in houses. With a lot of people, it doesn't work properly.
Which solution did I use previously and why did I switch?
Most of the time, I do specialized projects, so I deal with Cambium.
How was the initial setup?
I know that the tool is simple to install and is a bit straightforward.
The product's installation is simple for a small environment, like a home or a very small place where it can work perfectly. I don't have any issues with the tool, and it is easy to use and cheap. Again, it's limited to how heavy the traffic is, and so for small offices with five to ten people maximum, it can work very well, but other than that, it won't work well. For enterprise-sized businesses, the product is not a good fit.
What's my experience with pricing, setup cost, and licensing?
The tool's price is very friendly.
What other advice do I have?
For its price, I won't buy it for a business environment since there is no support and it can be a problem. I wouldn't know any advanced features the tool has currently.
Ubiquiti WLAN is for Wi-Fi access. I don't know much about Ubiquiti UniFi and what it offers these days.
For network performance, I would say it works fine.
There is no need for maintenance in the solution.
If I consider the trends that I am most excited about when it comes to Wireless networking and if I consider how Ubiquiti aligns with them, I would say that for wireless tools, the best in the market right now is Ruckus, and after that comes Cambium, but Cisco cannot be considered among the best. Ubiquiti would be an entry-level device.
I rate the tool a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Cyber5
An easy-to-setup product with good stability
Pros and Cons
- "The product’s most valuable feature is the workflow-driven setup for the infrastructure component."
- "During the configuration, we cannot get information on the network level from the regular interface."
What is our primary use case?
We use the product for high-performance wireless networks.
What is most valuable?
The product’s most valuable feature is the workflow-driven setup for the infrastructure component.
What needs improvement?
During the configuration, we cannot get information on the network level from the regular interface. A few other vendors, like Fortinet, Zoho, and Azure, provide an option to switch to a power shell console directly. It has a hyper installer to make the process quick. There could be a similar option for the product for easier implementation.
For how long have I used the solution?
We have been using Ubiquiti WLAN for four years. At present, we are using the latest version.
What do I think about the stability of the solution?
I rate the product’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability an eight out of ten. We have medium to enterprise customers.
How was the initial setup?
The product’s initial setup is easy. I rate the process an eight out of ten. The complexity of the deployment depends on specific requirements. It takes a day and a half to complete.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a seven out of ten. It’s an expensive product but has all the essential qualities and functionality. It is worth the money. There are much more costly products in the market.
What other advice do I have?
We pre-analyze the existing environment of the customers’ network and make suggestions for essential changes in the product. I rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Regional IT at PMGL
Great for smaller environments and provides good point-to-point capabilities
Pros and Cons
- "The initial setup was very straightforward."
- "The room for improvement is in the controller levels."
What is our primary use case?
The solution is for a mining site, and the solution's good for a small group of people, but when the numbers increase, you get some access points going offline, even though they aren't. When the numbers are smaller, managing and controlling is very easy.
What needs improvement?
The room for improvement is in the controller levels. We have the Cloud Key, but it goes offline most of the time, and we have to unplug and plug it back in again before it comes online. Using the web controller was much better than using the Cloud Key. However, maybe by now, they've made changes, but that was one of our challenges and why we decided to move away from Ubiquiti.
For how long have I used the solution?
We've used Ubiquiti WLAN for about six to seven years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten. The reason why it's not ten is the difference between using the Cloud Key and the web to control the access points. Cloud Keys are not reliable. They keep on going offline. We unplug it and then plug it in again. It'll be fine if they can either fix that or forget about Cloud Keys completely and put everything, all the security, into the web-based controller. We're having the same issue with the Cloud Keys in two locations.
What do I think about the scalability of the solution?
The solution is scalable. I like Ubiquiti. I still have my outdoor point-to-points all as Ubiquiti access points. Since we deployed the solution on a mining site, we don't normally increase numbers that often. We need their support and services because the work is happening in the pits and the plant. We have around 500 users.
How was the initial setup?
The initial setup was very straightforward. It didn't take that much time to implement. Once we plug it into the network, we go into the controller, and it shows up. We give it a name, we apply, and that's it. It starts working. As long as it shows up on the controller that this is the new AP, it doesn't take more than two minutes to change the name and apply whatever.
The solution doesn't require maintenance. We just block ten new APs and one or two switches, we go on to the controller, and they all show up, and that's it. We just change the names and apply. Do the work and just finish it. We just add it to a network at the site, and we're good. It's fairly straightforward.
What about the implementation team?
We implemented the solution in-house.
What was our ROI?
I have seen an ROI. The solution is good for a small number of connections. I still use Ubiquiti here because Fortinet doesn't have the point-to-point wireless APs that Ubiquiti has. In our long-range areas where we want an external network, too, we use Ubiquiti point-to-point devices. We still use Ubiquiti, but not on the normal internal wireless access points and stuff, but on the external point-to-point to extend the network to another location.
What's my experience with pricing, setup cost, and licensing?
For Ubiquiti, we're not spending anything. The software to control it is free. The license is when we buy the Cloud Key. But it's not reliable. We ended up using the free web software controller.
What other advice do I have?
I rate Ubiquiti WLAN a ten out of ten. When it comes to the solution, I've always recommended that if they have a smaller group and want to use a solution with peace of mind, they should go with Ubiquiti. It's easy to set up, and we didn't need any support. But as we scale up and the numbers increase, just think about migrating to another tool for security reasons and robustness.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solutions Architect at TechConek Philippines Inc.
Easy setup and highly stable solution
Pros and Cons
- "would rate the scalability a nine out of ten. It is very scalable."
- "If they can integrate or release a single platform because, currently, there are two different platforms for switches and routers. So, maintaining just one unified platform, like, for example, unifying the models or brands, and avoiding separate platforms for edge switches, edge routers, and other Ubiquiti products, would simplify the integration and implementation process."
What is our primary use case?
We are a systems integrator and offer Ubiquiti WLAN as a solution to our clients in the Philippines.
How has it helped my organization?
Ubiquiti is easy to manage via user friendly SD-WAN application via mobile phone, tablet or laptop. You can check and see the status of your network anywhere anytime. User support is no longer an issue since you can now access the system on demand.
What is most valuable?
Most of our clients prefer to eliminate the use of China brands, and Ubiquiti, being from the US, is something we can offer to them as a good alternative.
So, it's a good alternative.
What needs improvement?
If they can integrate or release a single platform because, currently, there are two different platforms for switches and routers. So I believe maintaining just one unified platform, like for example, unifying the models or brands, and avoiding separate platforms for edge switches, edge routers, and other Ubiquiti products, would simplify the integration and implementation process. Currently, having two different platforms makes it more complicated for the end-users to manage and modify their devices.
For how long have I used the solution?
We have been using Ubiquiti WLAN for seven years now. We currently use the latest version and model released by Ubiquiti.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. Based on our previous installations, once you install the device, you can just leave it or forget about it. You can enable auto-pilot or automatic updates unless there's a bug or fix that needs human intervention, then that's the time you need to repair or modify the system. But from all the projects where we installed this product, we didn't encounter any issues.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. It is very scalable.
How are customer service and support?
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti community. However, some of the answers in the community are misleading. So instead, we rely more on watching YouTube videos or listening to reliable video tutorials from experienced users.
How was the initial setup?
The initial setup is straightforward. The only thing to note is that the edge max or the edge switches and the unified systems are two different platforms, which can make things more complicated for end-users managing two different platforms.
We are using a mixed implementation. So we use on-prem, and we also use some managed services for our clients.
What about the implementation team?
We handle the maintenance in-house. Two engineers are usually involved in maintaining the Ubiquiti WLAN.
What's my experience with pricing, setup cost, and licensing?
As for pricing, we are getting a good price from our distributors, and it depends on the complexity and scale of the project, so we can negotiate for more discounts based on the volume of orders.
We charge for technical support, but we don't charge for any license renewals or recurring costs related to licenses.
Which other solutions did I evaluate?
You cannot compare Ubiquiti to Cisco because Cisco is for enterprise, and Ubiquiti is for SMB. So it's hard for me to make a direct comparison.
We used Cisco Meraki for deployments, and we have also worked with other competitors of Ubiquiti, depending on the specific needs of the customer.
So, we work with multiple products based on the customer's requirements.
What other advice do I have?
In terms of technology, we have observed consistent updates to improve functionality and simplify the solution.
I would definitely recommend using the solution. Overall, I would rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a registered partner of Ubiquiti thru AWB Philippines.
Last updated: Feb 3, 2025
Flag as inappropriateProject Manager at ICOT
Used for CCTV projects without a wireless network, but it should support a larger bandwidth between the access points and the main stations
Pros and Cons
- "The most valuable feature of Ubiquiti WLAN is its stability."
- "The solution should support a larger bandwidth or distance between the access points and the main stations."
What is our primary use case?
We use the solution to send CCTV camera images via a wireless network to make a surveillance system in remote areas.
What is most valuable?
The most valuable feature of Ubiquiti WLAN is its stability.
What needs improvement?
The solution should support a larger bandwidth or distance between the access points and the main stations.
For how long have I used the solution?
I have been using Ubiquiti WLAN for 15 years.
What do I think about the stability of the solution?
Sometimes, we notice the devices get disconnected from the network for a few seconds or minutes and then come back again. This is unacceptable in the CCTV field because the client needs to see the cameras twenty-four hours a day without any drop in the video. Sometimes, a few minutes could disappear because the signal travels through the air, which annoys the client.
I rate the solution’s stability for outdoor environments a six out of ten.
What do I think about the scalability of the solution?
Our clients for Ubiquiti WLAN are mostly small and medium businesses.
How was the initial setup?
The solution’s initial setup is very easy.
What about the implementation team?
The solution's deployment time depends on the type of project and its goal. The implementation may take one or two months. However, configuring the devices didn't take much time and was done in a matter of hours.
What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.
What other advice do I have?
The solution allows us to enter some projects where the network is difficult to implement. We could easily implement a CCTV project without needing a wireless network, so it supports us in doing this in some project areas. I would recommend the tool to other users.
Overall, I rate Ubiquiti WLAN a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

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