Tungsten RPA Reviews and Pricing

Information Governance Project Manager at Western Integrated Systems

Apr 1, 2019

The end user only has to click once to preserve the entire email conversation

What is our primary use case?

Transparent, one-click end-user compliance with email retention management at the conversation thread level in Exchange and Office 365.

How has it helped my organization?

Compliance with business record retention requirements is at 93.3%, as of January 2019.

What is most valuable?

The end user only has to click once to preserve the entire email conversation.

What needs improvement?

Concatenation of error messages.

Buyer's Guide

Tungsten RPA

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For how long have I used the solution?

One to three years.

Disclosure: My company has a business relationship with this vendor other than being a customer: I work as a consulting project manager for a Kofax VAR and for this particular client where the robot was implemented, I am on retainer to execute their records management program.

reviewer2280186

Sr. Specialist Information Security at a tech services company with 1-10 employees

Oct 27, 2023

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Provides requested security controls but integration need to be improved for SAP and Microsoft

Pros and Cons

"The product provided all the security controls that we asked them."

"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."

What is most valuable?

The product provided all the security controls that we asked them.

What needs improvement?

Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular.

For how long have I used the solution?

I have been using the product for two to three years.

What do I think about the stability of the solution?

Kofax RPA is stable.

What do I think about the scalability of the solution?

The tool is scalable. My company has 600 users.

How are customer service and support?

Kofax RPA's support team needs to improve response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's installation takes a few days to complete. Time is spent mainly on dashboard creation and use case implementation. You need seven resources to handle deployment. The tool can be maintained only with dedicated seven to eight resources.

What's my experience with pricing, setup cost, and licensing?

Kofax RPA's licensing costs are yearly and expensive.

What other advice do I have?

You need to be prepared with the right use cases. Otherwise, the professional team will take time to respond to you with integration requirements and prerequisites. This is the area where a lot of work goes in. I rate the product a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.