Tungsten RPA Reviews

We primarily use this solution for our banking clients based in Brazil and Latin America.

The solution is excellent for consulting websites. It helps make it possible to send information. They make it possible to download the solution or allow clients to upload files.

The initial setup is pretty straightforward. 

The configuration of the product is very fast and easy in comparison to other options.

The pricing of the solution is quite good.

The product has been very stable.

The solution can scale.

Technical support is very helpful.

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved.

The process discovery could be a bit better.

The product needs to develop a web version of the solution.

I've been using the solution for more than seven years at this point. It's been quite a few years since we started using it.

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is quite scalable. You can have anywhere from one to 20 robots on one machine.

Our clients vary in size. Some are smaller organizations. We also work with larger companies.

Typically, you only really need a few IT people on the solution. It's not meant to be accessible to the entire employee pool.

Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support, and if the problem is something deep in the system, we would get Kofax involved. However, largely, we can handle any troubleshooting that the clients need. We've been quite satisfied with the level of support provided so far. They are very quick and quite knowledgeable.

The initial setup is fairly simple. It's not too complex. Everything is handled on their end. You simply need to pick the style and configuration you want and the product is delivered to you according to your specifications.

The deployment process typically takes about three months. Normally you have to do discovery and map the processes before making the configuration and delivering the final solution.

There isn't a lot of maintenance required. You only need one or two people to deploy and maintain everything.

We are capable of implementing the solution for our customers. However, the solution is delivered according to a client's specifications from the company itself.

The solution requires that you pay upfront for installing the product on sites. It may be a bit different of a setup if you go with a cloud or SaaS version, however, we use the on-premises deployment. You do pay separate amounts for different areas of the solution.

The pricing is very good in the region. It's very competitive.

We have looked at UiPath and Automation Anywhere. There are the main competitors to Kofax in Latin America.

The main difference between the solution is that Kofax is much more centralized. It has a Wizard and a robot that help with the configuration as well.

We both sell and implement the solution for our clients.

We're using both versions 10 and 11 at this time.

I'd rate the solution at a nine out of ten. We've been quite satisfied with it overall.

Our primary use case for Kofax RPA is to automate our aviation business processes.

We have a little bit of experience with Kofax and a lot of people are working on it. If you scan and import what we have, it's a couple of million users. 

It is a large environment that we have for Kofax RPA support right now.

The features that we have found the most valuable are the integration of different third-party support and productivity services.

This product has room for improvement in support of airplanes and aviation. Maybe the interface could be improved in the next release. 

It would be very handy if you can connect directly to the ERM or ERP system.

The stability of Kofax for an enterprise company is good. It is valuable if you have some continuity issues. It is very helpful to have a stable environment.

The scalability of Kofax is very handy. With a few clicks, you can have your scalable environment up and ready. It is not so complex to configure the entire environment. 

About 10 to 15 people are using the solution. For deployment and maintenance of Kofax, it requires some time to handle. If I create some robots it will take some time.

Otherwise, the deployment is done within a few minutes. It's not about time, it's about skills. It's about knowing if someone is very skilled. Then, one person can handle it.

The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.

The initial set up is straightforward. Our deployment took only a few minutes.

I am a technical worker, so I did the setup myself.

We are an aviation company. We have a lot of advanced processes when you integrate into Kofax.

The licensing cost for Kofax is on an annual basis. It's not so high, just the standard fee. The license cost is not much at all.

We did not evaluate any other options. You have to know about the correct local infrastructure to use Kofax.

Kofax RPA is very handy. They make your processes very valuable. On a scale from one to ten, I would rate this product the best, a ten.

Transparent, one-click end-user compliance with email retention management at the conversation thread level in Exchange and Office 365. 

Compliance with business record retention requirements is at 93.3%, as of January 2019.

The end user only has to click once to preserve the entire email conversation.

Concatenation of error messages.

We use Kofax for one of the OCR capabilities, where we had to wire scan some video documents and extract information from them.

The OCR is quite stable and flexible. It was able to recognize hundreds of items in some of the use cases.

At times it was equal to ABBYY. ABBYY is definitely a leader in OCR from what I understand, although I haven't worked with it.

They also have good integration tools.

I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.

I have been in the RPA space for five years.

In most cases, we are using the latest version.

It's stable to an extent.

It's a scalable product.

In my organization, there are close to 100 automation processes.

Technical support is quite prompt. I haven't had any issues. 

If I wanted support from Kofax or Automation Anywhere, both are good and respond promptly.

I have worked in UiPath and Automation Anywhere.

I was not a part of the installation. It was done by the infrastructure team.

The number of staff that it requires for deployment is dependant on the scale you want it to be. For example, the current team that is working with Automation Anywhere has a team of 20 developers and four admin teams.

Price is not a problem, because they are a competitor and we have a special rate.

I would recommend this solution to others. It's a good product.

We are not using the latest version, we have yet to migrate, but it is serving our purpose. I don't see any major issues.

In regards to integration, they are improving constantly and adding more connectors, which means integration is working well.

I don't have any issues with security or stability.

If I have to integrate with any other applications or tools, the partnership has to be established. For example, if you have to have a connector with Veeva Vault or SAP, the connector should be available.

The partnership or third-party should be available with that tool.

Technically, they have connectors with several other third parties. There could be exceptions.

I would rate Kofax RPA a seven out of ten.

We did a POC for a customer. We had a couple of use cases to pull information from one system and upload it to the cloud, and based on that data, we were building some reports in Tableau. This data needed to be periodically available in the cloud, and we were using Kofax for that. 

Within our organization, we have implemented it for collecting the employee timesheet data and sending reports to the top management on a daily basis. We are currently using its latest version.

The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things.

Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation.

In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

As of now, it seems to be stable. We haven't used it for a high volume.

It is scalable at this point. It is scalable for the purpose for which we are using it. 

From a development point of view, we currently have two users. We have plans to increase its usage. 

I haven't got a chance to interact with them.

We have done a lot of work with Automation Anywhere. We have recently started to work with Kofax. Competitively, it is on par with Automation Anywhere. However, for Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. Kofax RPA is also not as straightforward to deploy as Automation Anywhere.

It is not that straightforward.  We tried it and then went ahead and set it up. There is a way to deploy the bots and all that stuff, and we literally had to figure everything out. It is not as straightforward as Automation Anywhere. It is a little bit more complex than Automation Anywhere.

Its deployment didn't take too much time. We figured it out within four or five hours.

I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis.

I would definitely recommend this solution. It is a comparatively good solution. They seem to have a very strong OCR solution and DocuSign solution as part of Kofax.

We are getting more insights into their partner program. We have requested to get into their partner program. If our organization becomes a partner, it will possibly have a little advantage on the cost side. We have a very strong customer base across Europe, America, and India. We tried to sell Automation Anywhere, and one of the customers was very much interested in the solution, but everything got stopped because of the price. I just want to see if Kofax's pricing is a little bit competitive and there is a price advantage for partners so that I can suggest it as an alternative to customers who are approaching us for automation solutions.

I would rate Kofax RPA a seven out of ten.

We primarily use the solution to automate a process, be it in any middle office, back office, center office or IT office. It covers all four quadrants.

I haven't been exposed to the solution on a micro-level. Our senior technicians would be able to better answer the question about valuable features.

The pricing is quite good.

Kofax has already had the capabilities in terms of the OCR performance so that's one of the strong features.

The drag and drop functionality is quite good.

The solution allows for integrations, which is quite helpful.

I've noticed that no solution, including this one, is trying to automate very simple processes. There are always exceptions and special cases involved in regards to how you can handle these instances. It requires a kind of deep understanding of how to utilize these features and it's not very straightforward as of right now. The documentation could be stronger.

The solution should add orchestration into its next release. 

The solution needs to be scalable.

I've been using the solution for two years.

The stability has been hit and miss for us. We've installed the solution in a couple of places. In one place it's not great but in other places it's fine.

The scalability depends on the business case of the client. If it's the right process, to get automated, it is always scalable. If it's the wrong process, there will be limitations.

We largely work with small scale enterprises.

I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I can't speak to how technical support operates.

Before using Kofax, we used a solution called Topline.

The initial setup has a moderate amount of complexity. Deployment took a couple of days. 

It took a maximum of two people to handle the rollout. Since we are a startup; we jointly set the responsibility in our work zone so it was handled by the senior developer having the entire responsibility of installing this solution. They are the first person to get their hands on the system.

Maintenance of the solution after the initial setup takes two people.

We handled the implementation ourselves.

There aren't any costs over and above the standard fee. Generally, we do our licensing from India due to cost constraints.

I am a co-founder of a tech company. We are into robotics process automation, as well as artificial intelligence, machine learning, and data science. So we've been working on across multiple tools available in the market, be it the top front lineup, Blue Prism, Automation Anywhere, UiPath, Kryon, WinAutomation, etc.

I'm not an end-user of the products; my team is around me to pick up on capabilities and learn how to apply them in terms of solving automation issues. We have been working very closely with three or four prominent players in the market and we have the capabilities in house to handle our client's needs.

In that last six months, we've been working with the latest version of the solution.

We use both public and private cloud deployment models, depending on the client's needs.

The solution is really good and it's rather budget-friendly. 

I'd recommend the solution if it looks like it will fulfill your organization's objective.

I'd rate the solution six out of ten. We're not really happy with the outcome of one particular complex process. For rather straightforward cases, I'd rate the solution seven out of ten.

I am a consultant and this is a solution that I was working with for one of my clients. They are conducting a comparison of products, doing a proof of concept for each one.

The Kofax RPA is being tested to help with service desk operations.

Kofax needs to create a community where developers have the opportunity to donate to it.

The education surrounding this solution should be better. It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.

I have been working with Kofax RPA for a few months during a proof of concept.

This is a stable platform and we did not encounter any big problems.

As far as I know, given that it is cloud-based, it is scalable. It depends on how you structure your organization, and whether you have a Center of Excellence that is capable of deploying and scaling the solution.

This is something that we have not yet reached in the evaluation but we are discussing it at the moment.

I have not yet been in touch with technical support.

The initial setup was very easy for the Kofax engineer.

It took them about two weeks to deploy and then implement that process. It was approximately the same length of time for UiPath.

This solution is best installed by a specialist and my clients had the help of Kofax engineers.

My client is concurrently evaluating UiPath with a proof of concept for HR processes. I have also worked with Blue Prism.

The evaluation has not yet completed but the outcome will be the selection of either Kofax RPA or UiPath. My role is to give them advice on which of the two of these solutions will best suit their environment.

The most important factors are ease of deployment, support, and education or training. In my opinion, there is not much difference in technology between Kofax and UiPath.

UiPath is building a community where developers can share work.

UiPath and Blue Prism both have different educational streams available, where one is paid and the other is available to anybody on the internet.

In my opinion, when it comes to products and technologies, one is not better than the other. For example, even in a discussion about operating systems and whether macOS is better than Microsoft Windows, I don't think that one is superior. What you really have to look at are the requirements. Once those have been determined then it is possible to compare products and make a choice.

I would rate this solution a seven out of ten.

The product provided all the security controls that we asked them. 

Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular. 

I have been using the product for two to three years. 

Kofax RPA is stable.

The tool is scalable.  My company has 600 users. 

Kofax RPA's support team needs to improve response time. 

Neutral

The product's installation takes a few days to complete. Time is spent mainly on dashboard creation and use case implementation. You need seven resources to handle deployment. The tool can be maintained only with dedicated seven to eight resources.

Kofax RPA's licensing costs are yearly and expensive. 

You need to be prepared with the right use cases. Otherwise, the professional team will take time to respond to you with integration requirements and prerequisites. This is the area where a lot of work goes in. I rate the product a seven out of ten.