IT Central Station is now PeerSpot: Here's why

TeamViewer Primary Use Case

Devanand PR - PeerSpot reviewer
IT Support Executive at a healthcare company with 51-200 employees

TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.

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SM
IT Supervisor at a financial services firm with 1-10 employees

I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

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Alexandru Volosencu - PeerSpot reviewer
Software Test Engineer at a tech services company with 1,001-5,000 employees

Most of the time, I use TeamViewer. There was some remote work to be done at the time.

We use TeamViewer for remote access. The login uses a key to gain remote control of someone else's desktop.

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Buyer's Guide
TeamViewer
July 2022
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.
VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko

We primarily use the solution for remote access. We have been using TeamViewer for gaining access to the other systems.

TeamViewer can be used for gaining access to another system. By having the remote ID of their system we can completely access their system from TeamViewer. Mostly we have been using it for that purpose only.

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KR
Unemployed

It is generally used for remote control for remote support.

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DO
Managing Director with 51-200 employees

We use TeamViewer for remote access and it can be used for meetings.

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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees

Basically, the solution is being used in order for the IT department to assist me in any problem I have with my computer. It’s for them to have remote access.

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Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS

We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

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GS
Chief Building Inspector at a government with 201-500 employees

I mostly use it for remote access to my three computers. I also use it for a pilot when I'm speaking to my inspectors out in the field.

It is a subscription, so we have the latest version.

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Gourav Suri - PeerSpot reviewer
Architect Lead at a tech vendor with 1,001-5,000 employees

We primarily use the solution for remote access. It's for sharing the desktop with some other user. If I were to remotely access someone's machine, then I would use TeamViewer.

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GS
Project Manager at SOLUZIONE SRL

I mainly use TeamViewer for support.

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Pol-Balaguer - PeerSpot reviewer
VS at Netplay Inc

This is a remote access tool. Usually, we just use it for our support team, to help them support our customers.

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YJ
Global Partner Service Practice at a tech vendor with 10,001+ employees

I use TeamViewer for technical support remotely. 

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Sanjay Patankar - PeerSpot reviewer
General Manager at Godrej Infotech Ltd.

It's a remote access solution. We use it for conferences, meetings, and communication. 

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Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd

We primarily use the solution for remote access.

I used it mostly for Cisco remote support activities.

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HB
Software Engineer at a tech services company with 1,001-5,000 employees

We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.

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KK
ITFlow at It Support

I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.

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Abhay Yashwantrao - PeerSpot reviewer
IT Manager at Searphic Management

TeamViewer allows administrators to access computers remotely. 

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MM
Regional Manager at AKC Enterprise Ltd

We use TeamViewer mainly to access other employees' computers to install software and to help them with some minor difficulties they have. 

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AN
System Engineer at a tech services company with 201-500 employees

I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

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WC
Principal Consultant at a consultancy with 51-200 employees

We use TeamViewer for remote technical support.

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Shaamil Ashraff - PeerSpot reviewer
Architect - Database Administration at Mitra Innovation

I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.

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FA
Sr. System & Network Engineer at a media company with 201-500 employees

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

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Benny Sumitro - PeerSpot reviewer
GM Technical Management at PT. DATACOMM DIANGRAHA

We use TeamViewer to do remote troubleshooting with our technology provider.

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AS
Account Manager, Cybersecurity at a tech services company with 11-50 employees

We use TeamViewer for our help desk to manage and troubleshoot remotely.

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Lyas Uddin Bhuiyan - PeerSpot reviewer
Manager

The technical support team assists with TeamViewer and performs repairs and installations remotely.

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YaserAltwailey - PeerSpot reviewer
Network Engineer at Saudi Customs

We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

I use TeamViewer for personal and business use.

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Necmettin Taşkıran - PeerSpot reviewer
IT Support Team Leader at CEVA Logistics

I use TeamViewer for remote support, connecting to PCs, and transferring files.

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US
Senior Manager, Information Technology at a university with 201-500 employees

We are using TeamViewer to support our users. It is used for technical support.

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MohammedThousif Ansari - PeerSpot reviewer
Technical Lead at Tata Communications Transformation Services

TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.

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MartinPotgieter - PeerSpot reviewer
Services Manager at Bytes Systems Integration

TeamViewer can be used for remote accessing computer systems.

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JamesYa - PeerSpot reviewer
Senior Solutions Architect at Cloud4C Services

TeamViewer is used by support teams to connect to the end-user, where you are able to take over the PC for troubleshooting for support purpose.

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Teodora Naydenova - PeerSpot reviewer
Head of Repair Sector at a tech services company with 201-500 employees

We use TeamViewer to offer remote help to customers and colleagues. 

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Juan Pr - PeerSpot reviewer
IT Professional at NTT Security

This solution has been really useful when doing product installations and needing assistance. I am able to give remote access to the person assisting me and they can view my operating system. 

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CE
IT Network Engineer at a maritime company with 201-500 employees

TeamViewer is used for remote intervention by IT. We have five engineers that are using the solution.

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Buyer's Guide
TeamViewer
July 2022
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.