TeamViewer ONE Reviews

We primarily use the solution for the whole company's remote monitoring queue.

The pricing is the most valuable aspect of the solution.

There are some great features. 

The initial setup is straightforward.

The product is quite stable. We haven't had any issues so far. 

Integration with other tools would be great. That would always be a bonus. 

I have not used the solution for that long. I've probably used it for maybe a couple of months.

The stability seems very good. there are no bugs or glitches. It doesn't crash or freeze. 

While it's always nice to have scalability, I'm not sure exactly what this is capable of. I haven't really attempted to scale it. 

I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are. 

We find the initial setup to be quite straightforward and simple. It's not difficult or complex. A company shouldn't have any issues with the process.

I wasn't fully involved in the process. I can't speak to exactly how long the deployment took. 

We have a few IT personnel on staff that can handle deployment and maintenance. 

Our IT basically handled the process. We did not need an integrator or consultant. 

The pricing of the solution is very reasonable. That said, I can't speak to the exact costs that our company has to deal with. Procurement handles that.

I'm just a customer and an end-user. 

I likely use the most recent version of the solution.

I'd rate the solution at an eight out of ten. We are pretty satisfied with the product overall. 

TeamViewer Remote Management is only used for end-user support. If any end-user requires live troubleshooting on their devices, we use this tool. Our usage has been limited.

The most valuable feature is the remote management capabilities.

The security of the solution could be more secure.

I have been using TeamViewer Remote Management for approximately two years.

TeamViewer Remote Management stable.

TeamViewer Remote Management is scalable.

We have approximately 15,000 end users using this solution.

We do not plan to increase usage.

I have been satisfied with the support.

The installation is straightforward and If you have proper documentation available then it will take approximately 15 minutes to complete.

I am able to do the implementation.

For the support of this solution, we use our operation and managed services teams.

Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it.

I rate TeamViewer Remote Management a nine out of ten.

We use it to connect with remote clients who are not on the VPN. We are using TeamViewer 10, which is fairly old.

We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client.

The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions.

I have been using this solution for about three years.

Its stability is pretty good. The TeamViewer 10 servers are starting to be pulled offline because they are being deprecated. We'll definitely be moving on from it. Our security team has asked us to pivot away from it. Other than that, we haven't had any issues.

With this solution, you'll only have a specified number of seats that you can use at any given time. We usually have about two technicians who use it on and off every day. We tend to run out of seats when there are a lot of issues, and technicians are using it frequently with other clients.

For getting connected to remote people who are off the network, this is the only solution that we've used. On the network, we use Microsoft Configuration Manager to have remote sessions on people's computers.

The main difference between TeamViewer and other solutions, such as LogMeIn, is the pricing. They also differ in terms of particular programs for which they are certified, such as HIPAA, SOC 2, etc.

Its installation is fairly straightforward. If the quick support application is already installed, clients just have to open that up, enter in a few numbers, and they're good to go. In terms of installing it onto a client device, we can direct them to a URL to get that installed, and it is not super difficult.

Its price is a little high as compared to other solutions.

My personal opinion of it is pretty high. I would rate TeamViewer Remote Management a nine out of ten.

If I want to access software or a PC in my office. When I am in another location using my notebook, then I use TeamViewer Remote Management to do it remotely.

It is user-friendly for opening my server or PC.

One feature to add would be a mobile remote feature.

I have been using TeamViewer Remote Management for the past few years.

The stability is excellent.

The initial setup is straightforward.

You can deploy in-house on your hardware in a few minutes.

I would rate TeamViewer Remote Management a nine out of ten.