I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.
Architect - Database Administration at a tech services company with 201-500 employees
A secure remote access and remote control computer software that works well during low bandwidth network connectivity
Pros and Cons
- "I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
- "In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
What is our primary use case?
What is most valuable?
I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.
What needs improvement?
In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously.
For how long have I used the solution?
I have used TeamViewer on and off whenever there is a sudden requirement.
Buyer's Guide
TeamViewer Business
December 2025
Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
What do I think about the stability of the solution?
TeamViewer is a stable solution.
How was the initial setup?
The initial setup is very straightforward. In less than a minute, I'm able to install and connect.
What about the implementation team?
I implemented this solution by myself.
What other advice do I have?
Clients ask me to connect on TeamViewer, but it's not my preferred tool.
On a scale from one to ten, I would give TeamViewer an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Engineer - Network & Security at a tech services company with 51-200 employees
It's a good solution for remote users
Pros and Cons
- "I recommend it as a solution for remote disk users."
- "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
What needs improvement?
I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of TeamViewer
What other advice do I have?
I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
TeamViewer Business
December 2025
Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
System Engineer at a tech services company with 201-500 employees
Overall simple to use, reliable, and fast installation
Pros and Cons
- "TeamViewer is a scalable solution."
What is our primary use case?
I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.
For how long have I used the solution?
I have been using TeamViewer for a long time.
What do I think about the stability of the solution?
I would recommend the solution to others.
I have found TeamViewer to be stable.
What do I think about the scalability of the solution?
TeamViewer is a scalable solution.
How are customer service and support?
I have never used the support.
How was the initial setup?
The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.
What about the implementation team?
I did the implementation myself.
What's my experience with pricing, setup cost, and licensing?
The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.
We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.
What other advice do I have?
I rate TeamViewer a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
Pros and Cons
- "I am satisfied with TeamViewer, and its performance."
- "I would like to see TeamViewer support multiple platforms."
What is our primary use case?
We use TeamViewer for our help desk to manage and troubleshoot remotely.
What is most valuable?
I am satisfied with TeamViewer, and its performance.
What needs improvement?
I would like to see TeamViewer support multiple platforms.
For how long have I used the solution?
We have been working with TeamViewer for approximately eight years.
What do I think about the stability of the solution?
TeamViewer is a stable solution.
What do I think about the scalability of the solution?
I am not familiar with the scalability of TeamViewer.
We are a small organization, with 20 employees, and we all use this solution.
We don't have plans to increase our usage, at this time.
How are customer service and support?
I have not contacted technical support.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
We are using the free version. We do not pay any licensing fees.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate TeamViewer a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free TeamViewer Business Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
Popular Comparisons
Microsoft Intune
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)
Microsoft Remote Desktop Services
NinjaOne
Claroty Platform
Check Point Remote Access VPN
F5 BIG-IP Access Policy Manager (APM)
TeamViewer Tensor
BeyondTrust Privileged Remote Access
Rocket Exceed TurboX
BeyondTrust Remote Support
Apache Guacamole
Zoom Workplace Business
Microsoft Teams
Buyer's Guide
Download our free TeamViewer Business Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Should I choose Teamviewer Tensor over the regular Teamviewer?
- When looking for a work from home solution, which Remote Access solution do you prefer? Why?
- What are the tools you recommend to support teleworking?
- When evaluating Virtual User Session, what aspect do you think is the most important to look for?
- What is an efficient alternative to Microsoft Remote Desktop?
- What are the best practices to prevent a Brute Force attack via remote access?
- Why use remote access tools?
- Looking for recommendations for a well-priced remote/access management system for video editing
- Looking for SDK on Remote monitoring on Android devices
- What is the best remote access tool?














