TeamViewer Business Reviews

We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.

I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.

There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.

I have been using this solution for approximately one year.

The solution is very stable and there is not a lot of delay in performance during a remote session.

We have approximately 20 people using this solution in my organization.

I have previously used Microsoft Windows built-in remote desktop.

The installation is very easy.

There is a free and paid version of this solution. I am currently using the free version.

I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.

I rate TeamViewer a nine out of ten.

It is generally used for remote control for remote support.

It is fairly feature-rich and stable.

I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines.

In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. 

It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls.

I have used it on and off for a number of years. 

It has always been really stable.

I believe it is scalable, but the caveat is installing the client. 

In one of the organizations, we used it for a health system, and we were supporting 16 hospitals. More recently, I used it in a small engineering architecture firm, and we supported a couple of hundred people through six different offices.

Their tech support is really good. They were always very helpful. I would give them a ten out of ten.

If you're going to go with TeamViewer, I would recommend going all-in on their suite of tools instead of trying to do a hybrid model because you always get into trouble with hybrid models for collaboration tools. I believe that integration is the key. The fewer tools you have out there, the less you have to support. Your infrastructure is also less complicated.

I would rate TeamViewer a seven out of ten.

TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.

The solution allows for remote tech support that has the capability for us to see a user's screens. We can do this from anywhere in the world. We don't need to be in the room with a user to help them.

The solution offers a very helpful tech support application. If you need help, the tech support can use the application to help you right on your desktop.

They have these options of TeamViewer such as Augmented Reality so that you can draw on it and you can ease somebody into a process, or assist somebody in doing some actions. They can also integrate that into the Pilot TeamViewer. Right now, they use it as a separate thing. They originally introduced it under Microsoft Hello and it should be integrated into the TeamViewer Pilot version soon.

The product is quite stable. The performance is good. 

We've found that the scalability is excellent.

They should release features such as Augmented Reality into both plain and standard versions of TeamViewer. Nowadays, you have to wait for another release, or another product version while Augmented Reality features should just be integrated into the standard version of TeamViewer.

The product could be less expensive. There are many similar products that are free these days.

I've been using the solution for well over ten years. It's been more than a decade. I have a lot of experience with it.

The solution has very good stability. The performance and reliability are very high. There aren't bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution is very good. A company shouldn't have any issues with scaling.

Just the administrators, like myself, have access to the solution. Everybody else gets support through the product via us.

We do plan to continue to use the service.

We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness when it comes to troubleshooting issues. 

I have previously used TightVNC and UltraVNC. UltraVNC was one of my favorites. Most of the free open-source products are quite good.

The installation process is pretty plain and simple. It's not complex at all. A company shouldn't have any issues with the implementation.

It's simple software to install. There is no cloud or anything. The ID is maintained by the cloud, however. When we install the product, it also creates a unique ID. That unique ID is maintained in the cloud maybe, however, we don't do anything with that as they maintain it. The ID is unique to your system.

There is tech support application as well which is just small and easy. You just need to download it and it works for the one time whenever you want it.

There isn't a need for dedicated maintenance. It's pretty simple to use.

There is a subscription option for licensing the product.

The price could always be a bit less.

We are using the latest version of the solution at this time.

Overall, on a scale from one to ten, I would rate the solution at an eight. We've been very happy with the solution over a number of years. It's always been helpful.

I would recommend the solution, however, I'd be happier with the product overall if they could lower their prices.

It allows us to access some of our remote sites, especially if we're having internal issues such as a VPN tunnel dropped from site-to-site. We can still connect to the local machines at the different offices as long as we still have an internet connection, and we can log in and troubleshoot networking issues remotely.

TeamViewer is installed specifically on our desktop machines. We do also use some laptops that are on Windows 10, and there are a couple of Mac OS X machines we've used to remotely connect.

It allows for quick, easy access to our remote sites. It increases our ability to troubleshoot, as needed, at critical times.

In addition, some department managers have people split between sites. For example, part of operations is out here in Olathe, Kansas, and the other part is in Oklahoma. They're able to hold team meetings and present through the TeamViewer meeting sessions. The HR department is also able to hold meetings with the people here and those in other offices.

We've been using the team meetings, the collaboration portion. It's pretty simple to share and presents screens during team meetings.

We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple. 

As far as the security goes, we've decided that it does set up a pretty good, secure tunnel from point to point.

Overall, it's pretty simple. It does the jobs that we need it to do.

It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.

We've been using it for 14 to 15 months.

It's a very stable program. We haven't noticed any issues with it dropping in and out of service.

It scales. Since we have the corporate license, we're not limited to any number of machines. We install it on all our devices. The scalability is fine.

Between people who have a laptop or a desktop, and some of them have both, about 100 people utilize it. It's the company standard.

I have not used their technical support.

We were only utilizing internal RDP, for the most part. TeamViewer is about five times faster for remote assistance.

The setup is pretty simple. It is a small install-MSI. You can either install it through group policy or push it out through your normal deployment methods onto Windows machines. You set up the services during the deployment for it to connect to the main account, and you can share different computer groups, for the different site locations, from the main account to any of the other admin accounts. You can show who has default access and what groups are already tied into it. It's pretty straightforward.

Our deployment took a couple of hours for 120 machines. We deployed the MSI out through normal deployment processes.

It has been useful and it has increased our productivity by some 400 percent. It's helped us a lot.

We have the corporate license. It's extremely cheap.

For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.

We looked into VNC and LogMeIn. TeamViewer was a much simpler, easier way to connect up. It's a fast and simple setup and it just works.

The product is simple to set up and install and use.

We use it for interacting with other employees. They'll have TeamViewer, but they're working from home in another state. We link up our computers and, that way, it's almost like we're sitting next to each other. We can see what the other is doing on his computer.

We do use the technical support mode sometimes, which is the same thing as collaboration. You just log in to somebody's computer and fix that computer remotely.

It's smoother. It's faster. It stays on. It seems to have a really good connection and it's consistent.

Once we got it for the company, the IT manager deployed it and started using it for technical support. He doesn't use it a whole lot, but when he does need it, it really helps him. He can get in there and see what problem another computer is having.

The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having. Also, if I'm at home or even on the other side of the country like I am right now, I can log in to my computer at work.

On slow internet connections, TeamViewer works much better than other products. It seems to deal with slow internet connections better. If we are in a remote location and we want to access our computers at work, or a server, we can just log in to TeamViewer and it seems to connect.

There's a lot more you can do with it as far as collaboration and team co-operation go. You can get a lot of people on it. We're not utilizing it for that. For example, if the boss wants to hold a meeting, and have everybody join the meeting, he can do so and have different people do presentations. They can do their presentations and interact on one computer. If the boss is showing something and he says, "Well, take over and you show me what you think," that person can take over the cursor and start running it as if he's sitting right there in the meeting. I don't see other products doing that very well. 

With the other products that we're currently using, somebody has to say, "Well, let me share my screen and then they have to start sharing their screen and they have to turn it over to somebody else. Everybody has to load the program and get on the same page on their own computers, rather than just switching the control of the presentation to somebody, wherever that person happens to. With TeamViewer, they can take over the presentation right on the same computer that the presenter was using and give their presentation without having to switch screens. I love that part.

I've been using TeamViewer for a couple of years, but we just got the licenses in June.

The scalability has great potential. We could be using this for a lot more people in our company.

Our company has free products in use, like Microsoft Teams. The problem with Teams is that it's not as clear. It locks up and sometimes just doesn't work as well. But it's free, and everybody's using it, so it's hard to get people to move to something that's not free.

Although TeamViewer is a little more dependable and works much better, the cost is high. I can have a meeting online and have 35 people on it, as long as they have installed TeamViewer or log in to the website. They can all get on and they don't have to pay. But since everybody is using another product, and they've been using it for years, it's hard to scale up and get them convinced to use something different.

I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They showed me how to do things correctly. They were really good, easy to work with.

The setup is fairly easy. The basic connection is easy. When I started using the different services, I didn't know how to go in and start up a meeting. It seems to have a lot of features that have a little bit of a learning curve. I don't have time to learn all those features, so I just use the basic stuff.

On average, deployment takes 30 minutes.

I deployed it myself, as did my co-worker who is also a developer.

We haven't seen ROI. We're using it strictly for IT and technical, internal use.

I do use it a lot for remote accessing of my computer at work. I don't have to do anything, such as turn my work computer on. It just logs right in and I can start using it. I can also log in to other peoples' computers. All you have to do is hit a button and say, "Yes, allow me in." It makes it so simple to connect. It's worth the money, even though it's a little bit expensive.

It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it.

It's costing us about $700 a year, per license. For the company it was $2,000, and that was on a deal. I think it would have been $2,200 or $2,300. 

I also got it for a friend who was working remotely. At the end of his year's subscription to TeamViewer, he wasn't using it much anymore. He was using something else. He called them to tell them that he did not want to continue with it for another year, but they said, "No, you didn't give us the 30-day buffer at the end of the year which is required to cancel for the coming year, so there's no way you can cancel now." They wouldn't let him out of the contract. He didn't read the fine print. We then read the fine print it did say that you have to give that number of days' prior notice before you cancel at the end of the year. If you don't give them that prior notice, you're stuck. I didn't like that.

I've looked at other companies that provide the same type of thing and their pricing is about the same.

I tried using WebEx and another product as well. They didn't work as smoothly as TeamViewer. We've tried using Microsoft Teams. Using that, you can take over and control the other person's cursor, but it's really cumbersome. When I use TeamViewer and get it up and going, it's almost like I'm just sitting in front of that computer. Aside from the couple of icons and menus that are off to the side, you can't even tell that you're not using the actual computer.

WebEx is great for doing meetings. TeamViewer may be doing great for doing that but I haven't really used it for that.

TeamViewer is much better for doing remote access than WebEx. For the stuff that I use every day, TeamViewer works better than other products, especially when I want to take over control of another computer. The other products that I've tried are not nearly as good when I do that. TeamViewer is the best.

The biggest thing I've learned from using TeamViewer is that you shouldn't spend a whole lot of time trying to find other products to save a little bit of money, when you already have a product that you know is working great. Don't waste your time. Get the product you know is working well, one you have confidence in and a little bit of experience in. Don't try to cut corners. I spend a lot of time trying to find other products because the company doesn't want to spend a few thousand dollars for just me and one other person, but when the IT person got on, then he was able to get them to use it.

In my opinion, it's the best remote access product on the market. The service is great. The product is great.

I am using it more for meetings with my colleagues who happen to be at another worksite. I am using the meeting functionality more often now, compared to the remote-control functionality which I used more often previously.

I use it on a Windows PC.

It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.

If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.

It also renews automatically, annually, and you are only allowed to cancel it by applying for the cancellation 28 days in advance through a support ticket. They should really tend to that.

I have been using TeamViewer for a very long time. Previously, I used it as a personal tool to log in to my parents' or friends' computers to help them troubleshoot issues. About a year ago, I started looking for an alternative to using Skype for video meetings. In the end, I found TeamViewer’s meeting solution to be pretty smooth and suitable for use in China. I have been using that functionality, occasionally, for about a year.

The solution is very stable. 

I haven't used technical support.

We were previously trying to use Skype for Business for meetings. It did not work very well in China so we had to find something else.

In my opinion, the setup was not that complicated. I found it more difficult setting up the local Chinese version of Skype for Business. When I got the company to install TeamViewer instead, they found it much easier to register and connect.

It took just a few minutes of downloading, installation, and registration on the site and it was good to go.

The price is reasonable. However, it doesn't seem that anybody in my company wants
to spend.

My advice is to try it for free first.

For security reasons, we do not have an IT department that connects to the main IT infrastructure in our parent companies. So we have to come up with our own solutions at minimal costs.

At the moment, I only have three close colleagues using it in my organization. They are all on the technical side. We discuss engineering solutions and procedures during our meetings.

I have always felt that TeamViewer is extremely capable software and, in my many years of using its remote connection service, it has never let me down.

I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease.

TeamViewer improved my business because I can help my customer directly from here in very less time.

• Ability to share any files among others
• Easy to use, and has a clean user interface
• Value for money
• Ability to add any TeamViewer ID.

There is nothing to improve; TeamViewer already works perfectly. But still, I think the price factor for small business.

The primary use case is remote support.

It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. Before having this tool, it involved having to touch the customer's PC, which required me to either talk to somebody on the phone through doing the process or go out to the customer's locations and install it myself.

I can grant permission to my organization so a person must be signed into TeamViewer if they're a member of my organization in order to be able to access that machine. In the event that a customer needs access, I can go ahead and define a policy either at an individual machine level for an individual user that we create, or we could conversely say somebody in the company needs to access all machines, which is great. We can go ahead and add that user to the access policy for all machines, so it is definitely robust like that.

It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works properly on the operating system that I prefer is great. I like to use the remote file transfer on occasion, but the remote desktop access is my number one most used feature.

It has good multi-tenant support. As an IT service provider, it has the configuration options required to make it work well across multiple customers, as it is highly configurable.

Its branding has been valuable for me.

Since TeamViewer version 13 introduced a Native Linux rather than running the Windows version through an emulation layer, that has been great. However, certain features didn't make it into the initial two releases. So far, the Linux version no longer has support for meetings. It wasn't a feature, and very often a group that we put together recently was looking for a way to do online meetings. I thought, "I have a subscription to TeamViewer that includes that." I do, but that function no longer works in Linux version. I am sort of waiting for that to come back. 

Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone. I don't do a whole lot of support for mobile devices, but if I could just direct them to the Google Play Store to go grab the TeamViewer app, they could give me a number to connect to and I could see the screen with them.

I'm very grateful that there is a Native Linux client. That is a step forward and in the right direction. It shows TeamViewer's commitment to the Linux platform. I am very pleased about it, but there are some things that I used to have when the Linux version was just the Windows version packaged with the necessary emulation layers to make it work. I miss some of those features which used to be there prior to the Native Linux version. Hopefully, they will make it back into the product in the not too distant future.

It would be nice to see some of those other features that we used to have come back, using them on Windows and Mac.

I can no longer connect via web links, which is not the end of the world, but it's a mild annoyance. I used to be able to click something from my browser, then boom, there you go. At the time, it was the old TeamViewer that was based on the Windows software. I had to take some initial steps to configure an environment where those links worked, but once Linux was up, it was no different than on Windows. I could be on the web or in a remote monitoring platform, and if I needed to connect with one of my client devices. I would select from there, and say, "Connect to TeamViewer," and it would jump right in. I can't do that anymore.

The product and platform work well. That is why I have stay with them so long. The stability has typically been good.

Scalability is hard to say, because I am the lowest scaled out degree of utilization. The clients that I use it on are relatively small. I am the only person using the tool at my company, as the founding member.

I am using it fairly extensively. It is on almost every customer computer that I support. Anyone who has a maintenance agreement with me will have a copy of it. At this time, that is under 100 customers.

I have done work for people who have used it in larger environments: Hundreds upon hundreds of teams running it. So, I have seen it perform well in a huge environment. I have seen it perform well in a large, multitenant environment. 

I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical support has always positive.

The improvements since the Native release of the Linux version have been great. They have been good about addressing the most critical issues first. There was one that left many of us that work on Linux and support Windows machines, particularly in enterprise environments, having to press Control-Alt-Delete to log into a system. When the Linux client first came out, there was no way to send Control-Alt-Delete. How do you miss something that important? They were actually very quick in getting that fixed and rolling out a version that supported that.

They have been doing some support for ARM, which is sort of cool. That is the chip that runs the Raspberry Pi. While I don't know if it is all ARM devices, specifically Raspberry Pi support for Linux is something that you can get from TeamViewer, which is beneficial.

With Raspberry Pi out there with TeamViewer on it, you are not having to kick somebody at the customer site off of their computer in order to get access to a desktop, then fire up a browser to look at somethings locally. Therefore, it is nice to see support for it out there.

I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found out it could be done with TeamViewer. That is what made me aware of TeamViewer and made me discover firsthand that it was a great solution. 

I didn't replace another service. While I have used other technologies in the past, like VNC, they don't do exactly what TeamViewer does. If you wanted to use VNC remotely, you'd need to get your traffic through the firewall and take care of securing or encrypting that traffic yourself. Thus, it is not really in the same league of software. You have to bring your own security. With TeamViewer, you are encrypted out-of-the-box.

The initial setup was straightforward. I use the corporate plan now and have the installer pushed from my remote monitoring platform, so it's ridiculously simple these days.

Nowadays, the installation happens automatically, so it doesn't take any time at all. Basically, when I put my remote monitoring and management tool on the customer machine, it takes care of pulling it down, setting it up, and joining it to my account all on its own.

You can easily deploy a Raspberry Pi with Linux on it at a customer site with TeamViewer on it. Now, you have a machine at a customer site that you can get on it if you needed to use a web browser to look at things on the network, like a printer scanner, or multi function device interface. If your security policy was so you could only manage the firewall from inside of the LAN, then I tend to have some other methods for keeping the firewall secure. Still, this is something where there is a real value-add to it.

I don't have good numbers due to the small sample size.

The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I owned, when I was looking at 12, I was also looking at upgrading to corporate. I called TeamViewer sales and talked with them. At that point, subscription was a relatively new option. It was not even mentioned on the website at that time. However, it was pretty easy for me to look at my historical TeamViewer purchases in my accounting software and see that I was buying a new TeamViewer license every time a new version came out. So, switching to a subscription model wasn't going to be anything different than what I was already doing, so renewing the subscription every year was not any different than buying the upgraded version every year. There was good incentive to move from the middle tier to the corporate tier.

LogMeIn started this rush to higher prices whenever they got bought out and chopping off lower-end tiers. A lot of people in my industry had been using them for a long time. I never cared for their solution. I always thought it felt clunky and didn't think it worked well, but plenty of people did like it. I don't know if it was the pricing that was the primary draw, or what, but there were many people in my industry who were leaving LogMeIn after their 400 percent price hikes.

Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the best ways to leverage its capabilities.

I have some Linux test virtual machines that I do connect to using TeamViewer. In the past, I connected to Android devices, but that functionality is currently missing from Linux.

TeamViewer had some negative press a few years back when some people had their accounts breached. TeamViewer was being used by bad actors to commit malicious acts on people's PCs, but that was not TeamViewer's fault. It was bad implementation by users. Despite the fact it wasn't TeamViewer's fault, TeamViewer still went above their obligation and helped make it easier for people to properly secure their accounts. I think they did a great job with that.

Increased TeamViewer usage would be hand-in-hand with increasing our customer base, so I both want and need a bigger customer base. Part of my standard support software stack is TeamViewer, so every new customer PC device which is added to the support contract would be one more deployment of a TeamViewer Host. So, I definitely plan to increase TeamViewer deployment.