- Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
- Intuitive management GUI, and very easy to learn.
- Excellent intrusion prevention features.
Information Security Manager at a logistics company with 1,001-5,000 employees
Very easy to learn and excellent intrusion prevention features
What is most valuable?
How has it helped my organization?
It has been a time saver for operational and reporting tasks related to Key Security Controls.
SEP provides visibility into threats and security incidents.
What needs improvement?
SEP can improve on virus detection, especially on zero-day threats.
For how long have I used the solution?
Five years.
Buyer's Guide
Symantec Endpoint Security
July 2025

Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
What do I think about the stability of the solution?
No. After finishing the product customizations, it worked as expected.
What do I think about the scalability of the solution?
Not at all. Actually, it is far more scalable than other similar products.
How are customer service and support?
The technical support is acceptable.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
It was a very fast deployment using the client detection features and a transparent Active Directory integration.
Which other solutions did I evaluate?
Trend Micro and Kaspersky.
What other advice do I have?
I would advise to choose this product because it is very easy to deploy, has a performant host IPS and antivirus engine, and it provides a key source for security metrics.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at David Strom Inc.
All-in-one endpoint security
What is most valuable?
This handles not just anti-virus, but a wide collection of other protective features including device and application control, network-based intrusions, and phishing attacks. It can also scan virtual machines too.
What needs improvement?
The reputation system relies on having a constant Internet connection for its operations.
What other advice do I have?
There are three versions, include a cloud-based one, that are very flexible and easy to install and manage.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Symantec Endpoint Security
July 2025

Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
IT Security Engineer at Biztronz
All the features are valuable
What is most valuable?
All the features are valuable.
How has it helped my organization?
Not applicable.
What needs improvement?
Administration, agent stability, and health.
For how long have I used the solution?
I've used this solution for three years.
What do I think about the stability of the solution?
The client agent is not stable. I have to keep fixing it on four to five percent.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
Technical support is average.
Which solution did I use previously and why did I switch?
We evaluated Sophos Endpoint Security and Control. We switched due to the scalability and feature set.
How was the initial setup?
The installation was straightforward.
What's my experience with pricing, setup cost, and licensing?
I don't have any idea about pricing and licensing, as they are related to another functional role.
Which other solutions did I evaluate?
We evaluated McAfee.
What other advice do I have?
it's up to them what they want to go for and what is the objective and scope they have.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant
I've used the solution for 15 years
What is most valuable?
Detection in real time, because it's really good.
What needs improvement?
- Machine Learning
- Reports
- Linux updates
For how long have I used the solution?
I've used the solution for 15 years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How is customer service and technical support?
Excellent.
How was the initial setup?
Straightforward.
What's my experience with pricing, setup cost, and licensing?
Not applicable.
Which other solutions did I evaluate?
Yes, Kaspersky Enterprise.
What other advice do I have?
Implementation and configuration with cloud services.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Responsable de Infraestructura at a tech services company with 201-500 employees
Useful against the day-to-day viruses and security threats
What is most valuable?
Confidence and stability are the most valuable features. For years, it has been top in this area.
How has it helped my organization?
It has been very useful against the day-to-day viruses and security threats.
What needs improvement?
The custom reporting and real-time monitoring (the customizable dashboard) need improvement.
For how long have I used the solution?
I have used this solution for more than 10 years.
What do I think about the stability of the solution?
We have experienced a few stability issues in 10 years.
What do I think about the scalability of the solution?
There were no scalability issues. I work in medium-sized organizations.
How are customer service and technical support?
The few times that I contacted technical support, it was very good.
Which solution did I use previously and why did I switch?
How was the initial setup?
The installation is really intuitive.
What's my experience with pricing, setup cost, and licensing?
Symantec is a little more expensive, but it works!
What other advice do I have?
Read the best practice guidelines so as to configure/tune up your environment nice and easy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager at a energy/utilities company with 201-500 employees
It has excellent intrusion prevention features. It has an intuitive management GUI.
What is most valuable?
- Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
- Intuitive management GUI and very easy to learn.
- Excellent intrusion prevention features.
How has it helped my organization?
It has been a time saver for operational and reporting tasks related to key security controls.
SEP provided visibility on threats and security incidents.
What needs improvement?
SEP could improve on virus detection, specially on Zero-Day threats.
For how long have I used the solution?
I have used this for five years.
What do I think about the stability of the solution?
We haven’t had stability issues. After finishing the product, customizing it worked as expected.
What do I think about the scalability of the solution?
We have had no scalability issues at all. Actually, it is far more scalable than other similar products.
How are customer service and technical support?
The technical support is acceptable.
Which solution did I use previously and why did I switch?
We didn’t have a previous solution.
How was the initial setup?
It was a very fast deployment using the client detection features and a transparent Active Directory integration.
Which other solutions did I evaluate?
We evaluated Trend Micro and Kaspersky.
What other advice do I have?
I would advice choosing this product because it is very easy to deploy, has a performance host IPS and antivirus engine, and it provides a key source for security metrics.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Security Administrator at a tech services company with 10,001+ employees
I like the intrusion prevention and sonar features. The deployment mechanism needs work.
Pros and Cons
- "I like the intrusion prevention and Sonar features."
- "Multi-domain policy options for exceptions and global blocks."
What is most valuable?
I like the intrusion prevention and Sonar features. The features have always helped strengthen our client’s proactive protection shield. The detection rate is good. False positives are less, which makes it a "perfect zero-day vulnerability encounter."
How has it helped my organization?
As a service-centric company, we have advised Symantec endpoint solution to various clients. They have been satisfied with the quality Symantec offers. It is easy on maintenance, has brilliant support. What else would a business need? It has helped to protect the endpoint infra in an efficient manner.
What needs improvement?
As an Endpoint Security Expert, I have worked on multiple anti-virus solutions of different vendors. They are turning the table in market. There are many ways in which I see Symantec overshadowing the same in near future.
The deployment mechanism needs work. There are various vendors who have been coming up with endpoint agents as small as size of a delta definition.
There are various options and tweaking which can help save the administrators a lot of effort, such as:
- Multi-domain policy options for exceptions and global blocks
- Deploying intelligent updates remotely
- Deleting AV cache remotely
- More versatile dashboard with more custom add-ons to monitor infra.
I see Symantec as being late in releasing certified definitions for the same day while other vendors are lightning fast. I would like to see a GUP monitoring tool being supported.
For how long have I used the solution?
We have been using this solution for six years.
What do I think about the stability of the solution?
The Symantec agent is bulky in comparison to various vendors. It creates stability issues. We need a supported utility to wipe clear Symantec for a fresh installation during troubleshooting.
How are customer service and technical support?
Symantec Customer support is very good. Indeed, it is one of the best so far. The KB articles are good and helpful.
Which solution did I use previously and why did I switch?
We have worked with Sophos, McAfee, and F-Secure. All have pros and cons. The console management and policy options are pretty sorted in Symantec, so it always has a upper hand over other products.
How was the initial setup?
I find other vendors' console options pretty good. Remotely evoking agent and real time results were good. Symantec’s command status is holding it back from a swift administration.
What about the implementation team?
We implemented it ourselves. I have already mentioned that we do need real time results on the console and a better deployment mechanism. We have to work with custom scripts for the removal of third-party software which makes it bit tricky.
What's my experience with pricing, setup cost, and licensing?
I never dealt in purchases, so I have no input.
What other advice do I have?
Go for it. Symantec is a promising vendor and indeed a market leader in various technologies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Project Manager at a retailer with 1,001-5,000 employees
Uses both SONAR and IPS to help protect the system.
Pros and Cons
- "No maintenance is required after a successful installation phase."
- "The management of the server is a bit complex."
What is most valuable?
- It is stable
- No maintenance is required after a successful installation phase
- It is more than a classic Anti-virus solution: both SONAR and IPS help to protect the system
- The application and device policies are great features to help administration
How has it helped my organization?
After the initial setup, you don’t have to worry about the AV clients. It simply works.
What needs improvement?
The management of the server is a bit complex. It takes time get used to it. When upgrading the software for clients, you have to link the upgrade package to every sub-folder, and there is no inheritance.
For how long have I used the solution?
We have used this solution for three years.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How are customer service and technical support?
We needed help for one or two issues and the support team was good.
Which solution did I use previously and why did I switch?
We used another product and we switched to SEP because of the costs.
How was the initial setup?
The initial setup was straightforward. The ability of the package to uninstall the old AV was a big plus in my case.
What's my experience with pricing, setup cost, and licensing?
I’d say SEP deserves the money.
Which other solutions did I evaluate?
We did not evaluable other options. Anti-virus is not something you can test in 3-4 days. The pros and cons take time to show up.
What other advice do I have?
Before installation, take your time to plan how you will manage your environment. If you already have another AV, please first check if SEP can auto-uninstall the old AV.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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