Symantec Data Loss Prevention Reviews

DLP's most valuable feature is that it's more granular in terms of creating block-based policies, which gives you more options to create policies in a filtered way.

DLP could be improved by implementing a cloud-based console. The implementation and installation process could also be made less complicated.

I've been using Symantec DLP for three months.

DLP is stable.

If DLP has been deployed correctly, it's stable - if not, you will end up with multiple issues.

Symantec's technical support is generally good, and their responsiveness is ok, but it varies on a case-to-case basis.

The initial setup was complex and couldn't be done without expert help.

We used an integrator.

We compared Forcepoint, which I think is better than Symantec.

I would rate DLP seven out of ten.

In Pakistan, this solution is used mainly in the banking sector for protecting the credit card payment industry. Our clients are generally small businesses. We are partners with Symantec and I'm the manager of information security. 

The most valuable feature is the end point encryption and the solution provides good data loss prevention. 

Symantec needs to improve the policies. If they could gear the policies, or the templates, and publish them, enabling customers to download them, it would simplify things.  They currently have a package uploaded in the system with some policies but there is no option to download our link device. There are some difficulties on the portals with Symantec. In general, the softwares are not available for partners on their portal. If a new patch requires updating on customer sites, those particular softwares are not available on the partner portal. The products they're giving the agent for Linux operating system could be simplified but Symantec is not geared for writing that option for Linux and running windows on it. Symantec doesn't have any agent for DLP on the operating system.

I've been using this solution for 10 years. 

The solution is stable. 

The solution is scalable. 

The initial setup is quite complex and can take around two hours. 

Licensing costs are based on the number of users and can be purchased on an annual, three-year or five-year basis. The cost is high compared to other solutions.

I rate this solution an eight out of 10. 

We primarily use the solution in order to detect the exfiltration.

The exfiltration capabilities are great. You can put all of these rules in the product to detect the patterns and text. You can build the rules to detect credit cards and personal information, for example. 

Technical support, by and large, is very helpful.

In general, it's a solid, dependable product.

The database is a problem for us, as it's running on Oracle and not everybody likes that. There's a licensing issue with the database. There's a sizing issue with licensing. They did improve it a bit. It supports a virtual server now. However, the pricing and the fact that you install it on the machine and you have to count all the CPU, makes it a problem. It's workable. We dedicated a physical machine to it. It's a bit of a legacy solution. 

The licensing is a bit of an issue for us. They need to work on the way the licensing is set up.

A feature we would like to see is entropy detection in text. We need something that detects when you send an email and you try to hide something by using simple encryption techniques. It's typically called entropy. If we had entropy detection in the regular text that would be ideal

I've been working with the solution for about a year. It hasn't been that long.

It's a pretty solid, reliable product. We haven't had any issues with it overall.

We've found the technical support to be quite helpful and responsive. We're very happy with the level of support we receive.

The licensing is an issue. You need to get a dedicated machine. Otherwise, you have to pay for all the CPU in your data center or all the clusters in VMware. It used to be two issues. One was the support of virtualization and one was licensing. In the latest release, they solved the virtualization. They said "Okay, you can run the database and everything could be on the virtual machine", which is great. The other issue of licensing is still a pending issue. We still have to run on the dedicated hardware, however, it needs to be a small cluster or a small machine, to not pay for the entire cluster.

We are Symantec partners.

We are using the latest version of the solution. I'm not sure of the exact version number, however.

Overall it's an excellent product. It helps you reach your goal and solve some issues. We did it in six months. It's really an excellent product. There is a bit of a legacy component about the database and the way it works. We can see that the evolution of the technology was a bit slow for the backend, however, the product itself is solid.

I'd rate the solution at a nine out of ten overall. We've been largely quite satisfied with its capabilities.

The primary use case of this solution is for data loss prevention and confidential classification for internal public architecture.

We are trying to prevent the data loss of sensitive files that are confidential, and not let them out of the organization's control.

The dashboard, management section, and reporting are good.

We are having support issues. We had local support but since the acquisition, the support is now only five teams. It is very difficult to log in to create a support ticket because no one is available to support our queries. In India, it's especially needed.

It has some feature deficiencies, as well. For example, it won't monitor the remote desktop and the file-sharing to the RDP. It's not detecting it and RDP is not supported well. The issue is not only with RDP, but rather it's with the product used to provide the remote support. If the data is leaked through that application, then Symantec doesn't monitor that section.

There are some features that are not available, which are required by every data loss prevention solution.

In the next release, encryption should be available. For example, if an extended drive is plugged into the endpoint and someone tried to copy the data to the external drive, the Symantec DLP component doesn't encrypt the drive. If you want the encryption feature you have to purchase an additional component for it. This could be an integral part of Symantec today.

This solution is stable. We have not experienced any issues.

There is a problem with technical support. It's not available.

I submitted a case two months ago, and still, I have not received a response.

We deployed locally in our environment. All of the channels such as emails, web, and endpoints are covered.

The pricing is reasonable.

Technical support is very poor. I am frustrated and irritated by the issue, so it is difficult to offer advice or recommend this solution.

If someone would ask me if they should implement this solution, I would have to say no, only because of the support issue. It is a very big concern.

I would rate this solution a four out of ten.

We work in the banking field. We deploy data loss prevention. Our branch protects our clients' data, credit card numbers, account numbers, and other confidential and sensitive data.

I would like for the administrator management interface to improve. It's kind of old and slow. Updating it would make this solution better. 

We have been using Symantec for three years. 

We haven't had any issues with stability. 

I have actually contacted technology support twice. They never responded.

The initial setup is complex. It should be made simpler. The deployment takes around a day to day and a half. 

I would rate it an eight out of ten. Not a ten because there are certain things that need improvement. 

My advice to someone considering this solution is to look at your needs. Try a few products because there are some features that exist in other solutions like Forcepoint that do not exist in Palo Alto. You should choose a solution based on your needs. 

I would recommend Symantec depending on the needs of the clients, but for me, Symantec is the best on the market.

The solution is primarily used for the prevention of data leakage mostly from email and external drives or thumb drives. It's also used for setting certain policies.

The solution is very easy to use.

We find the product is easy to manage and maintain.

Their dashboard is very good. It allows us to see everything on the system and provides a good overview.

Overall, it's a very good product.

Generally, we're not seeing any places for improvement at the moment.

The solution doesn't integrate well with other products.

We're not sure if there was an issue or a bug on the system recently because as of right now if someone sends out a compressed encrypted file, the DLP won't scan it.

The menus need to be updated.

I've been using the solution for about three years.

The solution is mostly stable. However, we do seem to have some sort of glitch or oversight happening currently where the DLP won't scan large compressed encrypted files.

The solution is scalable. 

We've contacted technical support in the past, and have been satisfied with their level of support. However, we mostly deal with their partner, and not directly with them because their partner can just as easily solve any issue that we might face.

The initial setup was pretty straightforward. We didn't have any issues with it, even when we upgraded to version 15.

We're just a customer. We aren't a Symantec partner or reseller.

We recently upgraded to version 15.

We like the solution. Currently, there are no plans to switch to a different product.

I'd recommend the solution to other organizations. I'd rate it eight out of ten overall.

We use this solution for development source code security.

It provides an efficient solution but the enforce server is difficult to understand.

The data matching features are the most valuable due to the easy policy setup and implementation.

I would like to see this solution made more user-friendly, and the administration needs improvement.

The enforce service is difficult to understand, and free courses made available on the internet would be useful.

I am a consultant, and this is one of the solutions that I help to implement for my customers.

The most valuable feature of this solution is endpoint security.

The network discovery is very helpful.

This product is very powerful but it is very complex, so making it simpler to use would be an improvement. It takes eight or ten services to activate all of the features, which is too difficult to manage.

This solution is very stable.

This is a very scalable solution.

The technical support for this solution is very good.

The complexity of the initial setup depends on the requirements, but most of the time it is very difficult to implement.

I would rate this solution a seven out of ten.