The use case for Symantec Data Loss Prevention depends on the requirements, for example, customer requirements and needs. Overall, the solution is used for identifying data and handling exact data matching criteria.
Data Loss Prevention and Data Classification at a insurance company with 10,001+ employees
Identifies data and handles exact data matching criteria, plus it offers good technical support
Pros and Cons
- "What I like about Symantec Data Loss Prevention is the technical support it provides. It's good."
- "Sometimes setting up the solution can get a little tricky because it would depend on your internal infrastructure. For example, you have to connect the Symantec Data Loss Prevention platform and you need to integrate it, so that could make the process somewhat difficult."
What is our primary use case?
What is most valuable?
What I like about Symantec Data Loss Prevention is the technical support it provides. It's good.
What needs improvement?
Currently, I can't see any areas for improvement in Symantec Data Loss Prevention because the solution seems to be better than all the other vendors out there. It seems all the other vendors are trying to mimic what Symantec Data Loss Prevention is doing in terms of components, practice, and modules.
Sometimes setting up the solution can get a little tricky because it would depend on your internal infrastructure. For example, you have to connect the Symantec Data Loss Prevention platform and you need to integrate it, so that could make the process somewhat difficult.
For how long have I used the solution?
I've been dealing with Symantec Data Loss Prevention for ten years. I'm using the most up-to-date version of the solution.
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Symantec Data Loss Prevention
August 2025

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What do I think about the stability of the solution?
Symantec Data Loss Prevention is a stable solution.
What do I think about the scalability of the solution?
Symantec Data Loss Prevention is a scalable solution.
How are customer service and support?
I like the technical support for Symantec Data Loss Prevention. It's pretty good. Support is one of the advantages of the solution. Support is a little costly, but you get what you pay for.
How was the initial setup?
The initial setup for Symantec Data Loss Prevention is straightforward, particularly if you use the guide, but it gets a little complex based on the networking connectivity you have within your environment. Sometimes setting up the solution can get a little tricky because it would depend on your internal infrastructure. For example, you have to connect the Symantec Data Loss Prevention platform and you need to integrate it, so that could make the process somewhat difficult.
What other advice do I have?
The advice I would give to others looking into implementing Symantec Data Loss Prevention is to make sure they have a lot of resources on their servers, particularly in terms of disc size, CPU, etc. The bigger the box is, the better.
There's no perfect solution, so I'm giving Symantec Data Loss Prevention a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Data Protection Manager at a healthcare company with 10,001+ employees
Highly stable, good paid support, and scalable
Pros and Cons
- "I have found the most valuable feature to be partial enlisting."
- "Symantec could improve by being more creative and simplifying the functions. Additionally, the data protection should be bundled with data classification and labeling instead of them being separate."
What is our primary use case?
We are using Symantec Data Loss Prevention for protecting IPs and intellectual properties.
What is most valuable?
I have found the most valuable feature to be partial enlisting.
What needs improvement?
Symantec could improve by being more creative and simplifying the functions. Additionally, the data protection should be bundled with data classification and labeling instead of them being separate.
For how long have I used the solution?
I have been using Symantec Data Loss Prevention for approximately four years.
What do I think about the stability of the solution?
The stability has been good.
What do I think about the scalability of the solution?
I would rate the stability of Symantec Data Loss Prevention a four out of five. There is room for some improvement.
How are customer service and technical support?
The unpaid support can have a lot of delays but the paid premium support is good.
I rate the technical support of Symantec Data Loss Prevention a three out of five.
How was the initial setup?
The installation is more complex than other solutions.
What about the implementation team?
We did the implementation of the solution ourselves.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive.
Which other solutions did I evaluate?
We did evaluate other options before choosing Symantec Data Loss Prevention, such as Microsoft solutions.
What other advice do I have?
I would recommend this solution to others if it fits their companies requirements.
I would advise those dealing with critical sensitive information to use Symantec, such as in the health care industry. If the data is not as sensitive, I would recommend Microsoft.
I rate Symantec Data Loss Prevention an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Symantec Data Loss Prevention
August 2025

Learn what your peers think about Symantec Data Loss Prevention. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,985 professionals have used our research since 2012.
Network Engineer at LTTS
Provides an excellent reporting feature
Pros and Cons
- "The solution offers great reporting."
- "The solution could offer improved more informative documentation."
What is our primary use case?
We have several use cases, the main one is probably the prevention of prohibited files from being uploaded. I'm a user of this product and a network engineer.
What is most valuable?
Reporting is the most valuable feature the solution offers. It provides information on any incidents that occur in our environment.
What needs improvement?
Symantec doesn't necessarily catch things that are happening in the DLP features such as someone attempting credit card fraud. For the future, I'd like to see better documentation with a more informative focus.
For how long have I used the solution?
I've been using this solution for about three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This is a scalable solution. We currently have 15,000 users so it's very scalable.
How are customer service and technical support?
We have primary support from one of the vendors and they are good.
How was the initial setup?
The initial setup is not very complex but it's not simple either. We had assistance from the vendor. There is no maintenance required - at the initial stage we created a policy for monitoring only and we get the day to day logs. After that we impose a policy for blocking and justification. This solution is used on a daily basis.
Which other solutions did I evaluate?
I've worked with other DLP solutions that I think were better than Symantec, but it's working well for us currently.
What other advice do I have?
This is a good solution for us and I would recommend it. I'd rate Symantec DLP a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Leader - Network Security Engineer at a tech services company with 11-50 employees
A robust platform that provides comprehensive support for features across network stages and email but needs to improve its support team
Pros and Cons
- "Among the many features, I like the comprehensive support for features across network stages and email. Customers are very happy with its prevention capabilities, as there is no delay in action when new policies are applied. Regarding incident response abilities, it is helpful, although we receive about 10%-20% false positives."
- "In my opinion, Symantec DLP could improve by offering a better online service option, making it more competitive compared to Forcepoint. Performance could also be enhanced, especially in terms of prevention capabilities. Additionally, it would be beneficial to add features that allow for better policy integration with GDPR, such as international credit, bank account, or identity management. This would make it more straightforward for IT, especially in regions like Indonesia."
What is our primary use case?
The main usage of Symantec DLP is concerned with its baseline performance. Also, from my experience, their support SLA seems slower compared to Forcepoint.
What is most valuable?
Among the many features, I like the comprehensive support for features across network stages and email. Customers are very happy with its prevention capabilities, as there is no delay in action when new policies are applied. Regarding incident response abilities, it is helpful, although we receive about 10%-20% false positives.
What needs improvement?
In my opinion, Symantec DLP could improve by offering a better online service option, making it more competitive compared to Forcepoint. Performance could also be enhanced, especially in terms of prevention capabilities. Additionally, it would be beneficial to add features that allow for better policy integration with GDPR, such as international credit, bank account, or identity management. This would make it more straightforward for IT, especially in regions like Indonesia.
For how long have I used the solution?
I have been working with Symnatec Data Loss Prevention for the past three months.
What do I think about the stability of the solution?
For stability, I would also rate it a seven out of ten.
What do I think about the scalability of the solution?
It can be complex to scale the product, especially for services. I find it suitable for enterprise-level companies with over a thousand employees.
I rate Symantec DLP a seven out of ten for scalability.
How are customer service and support?
In terms of support from Symantec, I have had a positive experience with their Data Loss Prevention (DLP) support. The support is helpful, but in Malaysia, we sometimes face delays due to integration policies.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Symantec DLP can be complex. From the initial check and invitation, deploying Axion solutions requires human-added calls by email. If they provide more information, it would save us time and be less costly. We often deploy performance on Windows servers, AWS, web applications, and other platforms. Users find it easier when we restart with the fit for the OCA, avoiding a complicated installation process. If they added a feature that allows us to refresh it easily, it would be much better.
We typically use a SaaS model, but our other option, cloud office base, can be frustrating, so we often deploy on-premises.
What's my experience with pricing, setup cost, and licensing?
For pricing, I rate Symantec DLP an eight out of ten.
Which other solutions did I evaluate?
Comparing Symantec DLP to Forcepoint, I prefer Forcepoint for its more intuitive dashboard, better reporting, and smoother deployment process.
What other advice do I have?
Overall, I rate Symantec DLP a seven out of ten and would recommend it to other users.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sales Attendant at Zoffec Infotech
A simple solution that helps to block different classifications but needs to improve support
Pros and Cons
- "Users like the product because of its simplicity and the rate of detection."
- "Symantec Data Loss Prevention's setup needs to be easier and support needs to be improved."
What is our primary use case?
The tool helps to block based on different classifications such as characters and channels.
What is most valuable?
Users like the product because of its simplicity and the rate of detection.
What needs improvement?
Symantec Data Loss Prevention's setup needs to be easier and support needs to be improved.
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The product is scalable. My company has 1000 users for Symantec Data Loss Prevention.
How was the initial setup?
The product's setup is not easy.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing costs are yearly.
What other advice do I have?
I would rate Symantec Data Loss Prevention a six out of ten. I wouldn't recommend the solution for micro SMEs or small enterprises. It is not recommended for organizations that do not have the technical expertise or in-house support.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
IT Security Specialist at TT Systems LLC
Installation was straightforward and technical support was good
Pros and Cons
- "What we like about Symantec Data Loss Prevention is that it's a very good product. We never faced any problems with its performance. It has very good performance. There was this RAM issue, but it was an internal issue which we've sorted out. Apart from the RAM issue, there are no other issues with Symantec Data Loss Prevention."
- "What could be improved in Symantec Data Loss Prevention is its security. It should be more secure."
What is our primary use case?
We use Symantec Data Loss Prevention mostly for preventing and protecting against email threats. The tool tracks internal to external emails. Whatever attachment there is that's moving from internal to external is also tracked. If someone's sending a file, it would also be forwarded to the team lead or manager. The password for signing into the email should not be shared because when shared, it will be blocked. We have configured these policies in Symantec Data Loss Prevention. The tool also tracks whenever a user transfers data from one machine to another. These are our use cases for it.
What is most valuable?
What we like about Symantec Data Loss Prevention is that it's a very good product. We never faced any problems with its performance. It has very good performance. There was this RAM issue, but it was an internal issue which we've sorted out. Apart from the RAM issue, there are no other issues with Symantec Data Loss Prevention.
What needs improvement?
What could be improved in Symantec Data Loss Prevention is its security. It should be more secure.
For how long have I used the solution?
I've been dealing with Symantec Data Loss Prevention for almost four years.
What do I think about the stability of the solution?
Symantec Data Loss Prevention is a stable tool.
How are customer service and support?
The technical support for Symantec Data Loss Prevention is very good.
How was the initial setup?
The installation for Symantec Data Loss Prevention was straightforward. It took almost fifteen days to completely roll it out.
What other advice do I have?
I have experience with Symantec Data Loss Prevention. I've implemented it. I was the Symantec expert, and I've also implemented Symantec Endpoint Protection, Symantec Mail Security for Exchange, Symantec SharePoint, and Symantec network storage devices, in my previous projects.
Symantec Data Loss Prevention was deployed on-premises only because the customer requirement was to not forward the logs through the cloud directly, so the solution was installed on-premises.
In terms of the number of clients my company has for Symantec Data Loss Prevention, there are currently two thousand clients.
I would surely recommend the tool to others. Whenever my company goes to the customers, the team always recommends either Forcepoint or Symantec Data Loss Prevention.
My rating for Symantec Data Loss Prevention is nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior Manager Network Design at MEEZA, Managed IT Services Provider
Simple to modify, easy deployment, but more documentation needed
Pros and Cons
- "The most valuable feature of Symantec Data Loss Prevention is the ease of modification."
- "There should be more documentation with Symantec Data Loss Prevention. We had trouble with the first few deployments."
What is our primary use case?
We are managed service provider and system integrator. We have different deployment models and scenarios for different customers, but usually, we deploy Symantec Data Loss Prevention on-premise.
Our clients that are using Symantec Data Loss Prevention have massive use of documentation and they are supporting the digital signatures happening now everywhere. They wanted to secure this information with the solution.
We typically add another solution with Symantec Data Loss Prevention from Titus. It is used for data classification, allowing us to have the DLP and the data classification in one offering.
What is most valuable?
The most valuable feature of Symantec Data Loss Prevention is the ease of modification.
What needs improvement?
There should be more documentation with Symantec Data Loss Prevention. We had trouble with the first few deployments.
For how long have I used the solution?
I have been using Symantec Data Loss Prevention for approximately five years.
What do I think about the stability of the solution?
Symantec Data Loss Prevention is highly scalable.
What do I think about the scalability of the solution?
We didn't find a lot of need to test the scalability because usually, we do our designs with scalability in place. We didn't need to add licenses, servers, compute capacity, or data center footprints later.
How are customer service and support?
The support can improve in the future. They can use some training to help them have a better understanding of their knowledge of the solution.
How was the initial setup?
The ease of deployment of Symantec Data Loss Prevention is great. We can deploy it easily and it is flexible after the deployment. The deployment difficulty can depend on the client's requirements, there was not a client that took us more than eight weeks to complete which included the assessment, the design, the data classification, which is the second part of the solution,
What's my experience with pricing, setup cost, and licensing?
There is an annual license required to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Symantec Data Loss Prevention a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Assistant Vice President at a financial services firm with 10,001+ employees
Highly secure, effective DLP, and good technical support
Pros and Cons
- "The most valuable features of Symantec Data Loss Prevention are endpoint security, endpoint agent, and DLP. Additionally, we have been satisfied with the policies."
- "Symantec Data Loss Prevention could improve by having better system resource management, cloud option, and more features."
What is most valuable?
The most valuable features of Symantec Data Loss Prevention are endpoint security, endpoint agent, and DLP. Additionally, we have been satisfied with the policies.
What needs improvement?
Symantec Data Loss Prevention could improve by having better system resource management, cloud option, and more features.
For how long have I used the solution?
I have been using Symantec Data Loss Prevention for approximately eight years.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
I have been satisfied with the technical support.
What's my experience with pricing, setup cost, and licensing?
The price of Symantec Data Loss Prevention could be reduced.
What other advice do I have?
I rate Symantec Data Loss Prevention an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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