Symantec Data Loss Prevention Reviews

The most valuable features of Symantec Data Loss Prevention are endpoint security,  endpoint agent, and DLP. Additionally, we have been satisfied with the policies.

Symantec Data Loss Prevention could improve by having better system resource management, cloud option, and more features.

I have been using Symantec Data Loss Prevention for approximately eight years.

The solution is stable.

I have been satisfied with the technical support.

The price of Symantec Data Loss Prevention could be reduced.

I rate Symantec Data Loss Prevention an eight out of ten.

The solution is primarily used for the prevention of data leakage mostly from email and external drives or thumb drives. It's also used for setting certain policies.

The solution is very easy to use.

We find the product is easy to manage and maintain.

Their dashboard is very good. It allows us to see everything on the system and provides a good overview.

Overall, it's a very good product.

Generally, we're not seeing any places for improvement at the moment.

The solution doesn't integrate well with other products.

We're not sure if there was an issue or a bug on the system recently because as of right now if someone sends out a compressed encrypted file, the DLP won't scan it.

The menus need to be updated.

I've been using the solution for about three years.

The solution is mostly stable. However, we do seem to have some sort of glitch or oversight happening currently where the DLP won't scan large compressed encrypted files.

The solution is scalable. 

We've contacted technical support in the past, and have been satisfied with their level of support. However, we mostly deal with their partner, and not directly with them because their partner can just as easily solve any issue that we might face.

The initial setup was pretty straightforward. We didn't have any issues with it, even when we upgraded to version 15.

We're just a customer. We aren't a Symantec partner or reseller.

We recently upgraded to version 15.

We like the solution. Currently, there are no plans to switch to a different product.

I'd recommend the solution to other organizations. I'd rate it eight out of ten overall.

We use this to protect our client's data. They are China Mobile, China Unicom, and China Telecom.

When our Oracle database is corrupted, we have the ability to restore the data. This helps a lot.

The most valuable feature for us is the ability to backup our database, and restore it if necessary.

This product should be integrated with virtualization technology and work with other applications.

The stability of this product is good. I would rate it as very stable.

I feel that the scalability is good, but the virtualization could be improved. We only have one or two people that use the software. 

This is our original solution. The product was included on our servers that were shipped directly from HP and IBM.

The initial setup was done by our experienced engineer. The setup is not difficult and one or two hours is enough to complete it.

Our in-house engineer handled the implementation.

The pricing and licensing for this product is good.

We considered other data loss prevention business products, including the Dell EMC backup solution.

We are actively looking for a product that handles virtualization easily and efficiently. We would like to see support for virtual environments.

I would rate this product an eight out of ten.

Where we are so far deployed is into the financial sector and in telecom, and they want to evaluate what kind of information users are usually trying to touch, which they're not supposed to be touched. They want to see that analysis. If there are any outflows, they want to mediate that as well - especially if there is any breach on the team.

Overall, it is an excellent product.

The product is stable. 

Technical support is very professional and responsive.

It's not a scalable product.

It only works on the Windows platform. It doesn't support Linux, which is unfortunate. Most of the clients these days use Linux. It would be ideal if Symantec could have more integrations with the different operating systems as well on the DLP. That would be much better.

The deployment is complex.

We have been dealing with Data Loss Prevention since 2008.

The stability of the solution is great. There are no bugs or glitches. It doesn't crash or freeze.

The solution isn't very scalable. A company can expand if they need to.

I currently have three customers using the solution at this point. 

Technical support is good. They are responsive and professional and the solution is stable. Clients are well looked after.

On the DLP side, we do Forcepoint and Symantec. It depends on the client and, and at which stage of the business cycle you are engaged with the end-user. If someone's already engaged with Symantec, then it's no use to follow up on the same product with the client. In that scenario, we go for Forcepoint. If the client is new and we are initiators of the solution, in that case, we prefer Symantec.

The installation of Symantec DLP is not straightforward. You need to understand the concept of the technology before you can deploy it. It's not as simple or straightforward and a certain level of skill set is definitely required. 

You need one engineer, a person in presales, and a backup in order to deploy the product.

Customers do have to pay a yearly licensing fee in order to use the solution.

The solution is deployed mostly on-premises, however, you can have agents on the cloud as well, and data classification can be done there. The server can be deployed on the cloud. It can be a hybrid as well. That said, it's mostly deployed on-prem.

I'd rate the solution at an eight out of ten.

We are only using the security part of it.

We are solution providers. We suggest this solution to our clients for data loss prevention. It also can prevent Trojan and virus attacks on data centers.

The synchronize application detection policies have been very good. We are able to use it with the cloud service connectors and manage it on the cloud.

We want a more proactive reporting structure.

Have a regular newsletter or report to the implementers, letting them what is going on in the market. It should contain case studies and use cases.

There are some features available in the competitors, like Trend Micro and McAfee, which are not available in Symantec.

The stability is at 85 to 90 percent.

We have two people looking after the maintenance and two people monitoring the endpoints.

We have between 150 to 200 users on any one client. Overall, we have approximately 2000 users.

We share feedback regularly with the Symantec technical support team. They provide us feedback and patches based on the reports (client specific) that we send them.

We did not have a solution previous to Symantec.

The initial setup is not very complex. You just have to run it from the configuration spreadsheet. If you follow the applied process, it is fine. If you deviate from the process, then the process can begin to become complex due to lack of understanding. You have to enable all the files based on size and there are some endpoint issues, as well.

It didn't take us very long deploy.

We implemented it in-house since we have people who are certified on Symantec. Before the product is implemented, we send those people over to Symantec. Then, they bring back Symantec's best practices.

We have six to seven Level 2 support people who do the implement part.

The pricing is competitive and not pricey. We also receive corporate discounts.

Initially, when checked out quite a few products, like Trend Micro, we found this product to be the most user-friendly.

Right now, their roadmap is not very visible, so we are trying out McAfee. Currently, we are simultaneously running both McAfee and Symantec.

We plan to increase our usage of this type of product since our clientele is increasing in numbers.

Symantec Data Loss Prevention is used for endpoints to protect users from data leaks.

Symantec Data Loss Prevention is the number one product in its field. It does its job well and it has all the necessary features. It is definitely better than any other solution on the market.

There should be more information about the features of the solution and what they do. This way we would be able to use all the features that are available.

I have been using Symantec Data Loss Prevention for approximately five years.

Symantec Data Loss Prevention is reliable and stable.

The solution is highly scalable.

We have approximately 50 people using this solution in my organization.

We have not needed to contact technical support. We have our own internal team that handles support.

We did the implementation of the solution.

The solution should be less expensive to allow more people the opportunity to use it. Some of their competitors are less expensive. There is a license required to use the solution and we purchased an annual license.

I would recommend this solution to others.

I rate Symantec Data Loss Prevention a nine out of ten.

I am using the current version.

We are planning to implement OCT, which we consider a valuable feature. 

We also like the maintenance pack for bug inspection. We encountered many bugs, especially with the Endpoint MP1, the MP2 being the other one. 

I would like to see an improved interface, with better documentation and integration with other products.

The initial setup could also be better, so that the solution would easily interact with other monitoring tools without the need for taking further steps. 

I have been using Symantec Data Loss Prevention for four or five years. 

The solution is stable. 

The solution is definitely scalable. 

For non-critical issues, technical support lends email assistance. Otherwise, we will work with the log. For critical issues they talk with us by phone.  

The initial setup is easy.  

I cannot comment on the price, as this is in the purview of the finance team. 

I rate Symantec Data Loss Prevention as an eight out of ten. 

The primary use case is for handling confidential data, such as customer data, employee data, and IT confidential information. We used this solution in some contracting work. We classify the data by assigning each division user their own classification, e.g., confidential, restricted, internal, or public. According to the data we get from the customer, we find fairly unique keywords and common words from the data and we put it on the Symantec DLP engine as a use case or policy. If, for example, the content or classified files cannot leave the organization, I can turn the use case into a policy as keywords mentioning specific data and unique keywords in the documents. This restricts documents from leaving the organization. That's how I create a policy based on the use case.

Another unique feature which I have found is a solution that we needed for one of our customers. They provided laptops at one of their facilities. Their users had administrator access, but the company cannot control those laptops. They are things, moving outside and inside for technical work. They noticed that their users have personal email accounts through Gmail and they installed Google Drive on their laptops. The problem is when Google Drive synchronizes, most of these company documents have a few admins that sync back up to these personal laptops. 

After deploying Symantec, we created a policy for data loads. We found some confidential files had been backed up to the cloud from their personal laptops. The company documents back up through employees' personal Google Drive. They found it and informed the company, who restricted the application purpose for those employees.

The customer was happy about the solution.

They have a feature on the management side called the document indexer. If you have a unique document with many near-identical versions, which have one or several values that change, while the rest of the content stays the same. You can collect 50 of those documents and put them into this feature of the Symantec DLP system. It will compress them and create a profile specifically for that document. 

For example, if you are getting a daily performance report for your company, each report will be completely the same, except some of the numerical values may change. I can collect 50 documents from the last 50 days and put them into the system to compress the documents and create a profile. I can then put this in a policy that will monitor only those documents. If an employee tries to send those documents outside without authorization, the system will block the documents. I have found the data indexer in Symantec, but I didn't find it in McAfee.

Each company is used to working their own way because they invested in developers and they worked with their project team already. We have worked on some projects and got feedback from the customer. Most of the time I develop this data loss deployment, when I assign data loss threshold values, some data thresholds will need to be higher. For example, IT users need a higher threshold because technical documents include confidential work.

In a 60 page technical document the confidential work might appear 50 times. If that document comes out of the machine or if he tries to send it to another IT user, it will technically be considered data loss because of the threshold value end for the confidential work. In that same way, I have to fine tune those metrics depending on the customer or customer group and the employee group. IT needs certain metrics. A financial user or financial goods need different metrics.

That fine-tuning has to be done for the customer as well as the vendor. If I take Symantec DLP, we have to have some final fine tuning but we may need some time developing this depending on the customer. This is an area where something can be done to improve the product. 

Also, due to the cloud emerging technology in the world at the moment, most of the content and data that we use from the cloud if from some organizations in Europe and the US. For those users, I think Symantec DLP has already provided a testing agent. Those are advantages and improvements that could be made to Symantec DLP.

Their user interface and other features are fine as is.

It's stable. Currently, we are running on two and a half to almost three months. Up to now, I haven't experienced any system issue at the customer place. I used to go and do some fine tuning in the policies only.

It's scalable. There are three users for this solution at the customer. They are information security engineers. Two are senior and one is just an engineer.

Those users are responsible for the solution and the entire agent count is 800 users. For 800 users endpoints have been installed.

It's fine for now, but I think they are planning to expand the solution to another 500 users by next year.

We have experience and most of the time you get very good technical support. In our experience, we only needed support four times for some fine tuning because there is some fine tuning that I cannot do. In those cases, I created a ticket from the support portal and within three or four days they replied. They could typically rectify the issue within one or two weeks. Afterward, they send a report survey for evaluation. 

In short, the technical support is great.

The setup is straightforward. The only complexity comes from the Oracle Database side. Other than that, it is straightforward. It took a half hour to install it. Once you install the manual server, and the detection server on another server you just have to install the alias. I didn't have much problem installing the system.

I installed it myself. Implementation took one day.

I initially checked with the customer how to do their implementation and then I gave them the system requirements. Only then did I go on to staff, once they had given me access to the servers. I only did preliminary planning with technical staff first, then sat down with the customer and planned it more thoroughly.

Only three people take care of this solution from the management side. Externally, there is also a special SI engineer and a travel engineer.

In terms of pricing, Symantec DLP works with Oracle Database. Oracle Database licensing is much more expensive than other databases. That might be a drawback for customers.

The pricing is on a yearly subscription basis. For the current customer year, we already paid up front as part of the first three years.

We had a partnership with Symantec so we didn't use any other solution because we signed an agreement with them and we started deployment with the customer. We evaluated the system with the customer and once the customer confirmed that we should secure Symantec DLP we deployed the solution.

My advice is that the DLP solution is the emerging platform in the world at the moment. First, we had to get some idea on how data works at the customers: data in motion, data in rest, data traveling, etc. Typically data travels through emails from the endpoint by USB, email and CD writing it to a CD or copying it to a network share or from a network share. Those are what you need to know before starting the day of implementation. How this data travels inside and outside the environment.

I would rate this solution as nine out of ten, because they are a leader, competing with some other vendors, providing updates, releasing new versions, and providing technical improvements on their side. I would say it's fine.