We use this product for the public sector and for really big data centers and infrastructure.
Responsable Commercial at Zen Networks
Customizable, simple to set up, and helps make code more effective
Pros and Cons
- "The initial setup is simple."
- "Since we implemented this solution, it's been one of the best banking apps in Morocco."
- "If AppDynamics could do a one-agent function with their actual monitoring effectiveness, it will be the greatest tool."
- "Compared to Dynatrace, which is the biggest competitor to AppDynamics, Dynatrace is a one-agent tool."
What is our primary use case?
How has it helped my organization?
We implemented it for a big bank in Morocco and it monitors all the web interface interfaces. It also monitors solutions like Salesforce, SAP, these kinds of solutions, and it describes the problem really from the root.
What is most valuable?
You can use one module for each server, for each application, and for each API.
It can monitor the income and the outcome. For example, when you have a website that has online payments, if there are bugs in the online payment for the provider, it will check it, see the problem, and send you an alert.
If the development team makes a mistake with this tool, it points really the mistake and sends it to the manager and it provides also a solution too, as it monitors the code. It provides solutions to make the code more effective.
The initial setup is simple.
With the solution you can put add-ons on it and it's very customizable. You can customize it easily. If you want something that the tool doesn't have, you can add it easily.
It is stable.
The solution can scale.
What needs improvement?
Compared to Dynatrace, which is the biggest competitor to AppDynamics, Dynatrace is a one-agent tool. You don't have to put an agent in every single server or app. However, the monitoring is less effective in Dynatrace. If AppDynamics could do a one-agent function with their actual monitoring effectiveness, it will be the greatest tool.
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For how long have I used the solution?
I've been dealing with the solution for two years now.
What do I think about the stability of the solution?
The solution is stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product is scalable. 30% of our team uses the solution. They are IT experts and they are DevOps. You have to know how to code and you have to know how to deal with infrastructure servers, et cetera, and you have to know how to put KPIs and everything that the client needs into place.
I'm not sure if clients have any plans to increase usage at this time.
How are customer service and support?
Technical support is very, very good.
Which solution did I use previously and why did I switch?
I'm also familiar with Dynatrace.
How was the initial setup?
The implementation is straightforward. There may be a bit of complexity here and there. You just have to buy the license with the number of agents that you want to install. It's more complex than the Dynatrace setup. It's complex in terms of the fact that you have to know the tool and you have to know how to code. If you want to customize it, you have to know development also, those parts can be very complex, or more complex than Dynatrace, for example.
The deployment takes from one to six months.
The implementation strategy is, first, we take notice of the entire IT infrastructure, the entire digital environment. When the audit is complete, then we proceed to the tool installation.
We have ten people that can handle deployment and maintenance tasks.
What about the implementation team?
Most of the implementation was handled in-house. We have a delivery center in Tunisia that can handle the setup. We provide assistance to our clients.
What was our ROI?
Clients have seen an ROI. For example, we had a client who had to troubleshoot a website and its banking application, and it was buggy all the time. It was not working. I was a client of this bank. Since we implemented this solution, it's been one of the best banking apps in Morocco.
They had great ROI in terms of client satisfaction. For the user, the banking administration processes are easier. You do everything on the app, which now works well.
The return on investment is huge.
What's my experience with pricing, setup cost, and licensing?
The licensing is paid yearly. It depends on the size of the environment, and the number of apps or IT infrastructure that is monitored. It can cost from $30,000 to $500,000. Larger companies, like, for example, Facebook or Amazon, would likely one million dollars. It really depends on the size of the company.
There are some add-ons to put back robots that make tests on the website on something, to see if there is some risk, bugs, or whatever could damage the website.
Which other solutions did I evaluate?
We didn't evaluate other options.
What other advice do I have?
We're resellers.
We deal with various versions of the product. The on-premises deployment we had we stopped using a few months ago. Now, we only deal with SaaS deployments.
In this digital era, this tool is not nice to have, it's a must have. If a company works 100% on digital and they have websites to make SaaS solutions, everything which is on internet can be hacked, can have bugs, et cetera. This tool is really the tool that you must have to prevent this type of risk.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior Process Associate at Tata Consultancy Services
Tech stack visualization tool used to monitor response time in CPU and usage
Pros and Cons
- "I find troubleshooting is quicker because we can drill down into the end points and see which endpoints are getting critical. Visibility-wise, the micro details are easy to find."
- "I find troubleshooting is quicker because we can drill down into the end points and see which endpoints are getting critical."
- "This solution is expensive."
- "This solution is expensive."
What is our primary use case?
We use this solution to monitor the response time in CPU and usage and for URL monitoring.
What is most valuable?
I find troubleshooting is quicker because we can drill down into the end points and see which endpoints are getting critical. Visibility-wise, the micro details are easy to find.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
Support for this solution is good but communication could be improved.
Which solution did I use previously and why did I switch?
I have previously used SolarWinds. Compared to that, I find AppDynamics better.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
This solution is expensive.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Database Engineer at a financial services firm with 10,001+ employees
High performance, stable, and real-time evaluations
Pros and Cons
- "The most valuable features of AppDynamics Database Monitoring are you can configure the performance and see in real-time what is exactly happening with the applications. Additionally, the dashboards are good."
- "The most valuable features of AppDynamics Database Monitoring are you can configure the performance and see in real-time what is exactly happening with the applications, and the dashboards are good."
- "AppDynamics Database Monitoring could improve the price of the solution, it is costly."
- "AppDynamics Database Monitoring could improve the price of the solution, it is costly."
What is our primary use case?
We are using AppDynamics Database Monitoring is used as a performance monitoring tool for any application.
What is most valuable?
The most valuable features of AppDynamics Database Monitoring are you can configure the performance and see in real-time what is exactly happening with the applications. Additionally, the dashboards are good.
What needs improvement?
AppDynamics Database Monitoring could improve the price of the solution, it is costly.
For how long have I used the solution?
I have been using AppDynamics Database Monitoring for approximately four years.
What do I think about the stability of the solution?
AppDynamics Database Monitoring is stable.
What do I think about the scalability of the solution?
We have approximately 30 to 40 end-users using AppDynamics Database Monitoring. We do not have plans to increase the number of end-users.
How are customer service and support?
I have not contacted the support from AppDynamics Database Monitoring.
What's my experience with pricing, setup cost, and licensing?
We have purchased a few licenses for AppDynamics Database Monitoring and the price is high.
What other advice do I have?
My advice to others is that AppDynamics Database Monitoring is a very good monitoring tool. It would be a good choice.
I rate AppDynamics Database Monitoring an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Free Consultant
Allows us to identify gaps and bottlenecks in the software and monitor applications
Pros and Cons
- "We used AppDynamics to identify gaps and bottlenecks in the software."
- "We used AppDynamics to identify gaps and bottlenecks in the software, and after that, we were able to monitor the application and the flow of the clients in all the software of the company."
- "The interface and user experience could be better."
- "The interface and user experience could be better."
What is our primary use case?
The solution is deployed on-premises and on the cloud. It has a software gate in several legacy software, and they have part of the application in the cloud. AppDynamics is able to deliver cloud information.
We have 774 small cities, and all the cities have agencies who use the system. We monitor all of the agencies. There are eight million consumers who access these systems on a mobile device and millions of transactions per day.
What is most valuable?
We used AppDynamics to identify gaps and bottlenecks in the software. After that, we were able to monitor the application and the flow of the clients in all the software of the company.
What needs improvement?
The interface and user experience could be better. New products were built after the analysis of the dynamics. After analyzing the traffic, the bottlenecks, and the problems with the database, it's our job to make sure users in our company have a better experience with this solution. Mainly during COVID, there was a high number of transactions. Today, the solution is much better than two years ago.
After we fixed the bugs and bottlenecks, the quality of the software improved. It reduced problems with queries on the database and problems in the browser and mobile application.
For how long have I used the solution?
I have used this solution for two years.
I'm responsible for the implementation of the dynamics in my company and installing and implementing the database and all kinds of monitoring using AppDynamics.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Technical support is good.
How was the initial setup?
Setup was very difficult. It took around one year.
There was a team of 12 people involved in the consultant database administration. I don't know the number in the working directory because each system in the company was the responsibility of only one team. There was a team responsible for the system of transformation.
What about the implementation team?
Implementation was done in-house.
What other advice do I have?
I would rate this solution 9 out of 10.
I would recommend it for anyone who wants to use it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
If there are any failures, it will give us the number of failures and the reason for those failures
Pros and Cons
- "The best feature of AppDynamics is the analytics, which gives us the business insights of the application."
- "The best feature of AppDynamics is the analytics, which gives us the business insights of the application."
- "There are many KPIs that are not available in AppDynamics."
- "There are many KPIs that are not available in AppDynamics."
What is our primary use case?
AppDynamics is an application performance management solution. We use it for application monitoring, database monitoring.
The solution is deployed on public cloud, but the agents are on the servers with the controller on the cloud.
I am a Senior Performance Engineer.
What is most valuable?
The best feature of AppDynamics is the analytics, which gives us the business insights of the application. For example, if there are any failures, AppDynamics will give us the number of failures and the reason for those failures.
The solution also allows us to deep-dive into the code by taking us to the line of code where it feels there is an issue.
What needs improvement?
The end-user monitoring needs improvement in this solution. There are many KPIs that are not available in AppDynamics.
The mobile apps also need improvement. The solution should have an option to aggregate the services based on the header values.
For how long have I used the solution?
I have been using AppDynamics for 5 years.
What do I think about the stability of the solution?
The solution is stable. We have been using it for the last 5 years. At the beginning we had a few issues, but now it is serving its purpose.
How are customer service and support?
There is a scope for improvement with respect to support. When you make a service call, they sometimes take time to respond. You then have to follow up or escalate to get them to react.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Prior to AppDynamics we were using Dynatrace.
How was the initial setup?
The initial set up of AppDynamics is easy.
What's my experience with pricing, setup cost, and licensing?
You are required to purchase licenses whether you use it or not. It is not pay-as-you-use.
What other advice do I have?
If you implement AppDynamics, all members of the team should be aware of what it does and how to use it. If only one or two people are aware of this, the solution will not serve the purpose of improving application performance or in finding and fixing the issues.
I would rate AppDynamics a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solutions Consultant at VNQ Systems
Provides a single pane of glass to see where you need to focus, and the information is clearly visible and easy to navigate
Pros and Cons
- "Knowing which tables on the database were working the most was valuable. It helped the client understand where they need to focus. They streamlined a lot of their queries and brought the resource usage down. It helped them to find long-running queries. They rewrote them completely so that they don't take as long and the application performs better."
- "Knowing which tables on the database were working the most was valuable."
- "The synthetic scripting for end-user monitoring could be a little bit broader. Instead of using just Python, they can include a few other languages so that not everyone has to jump on the bandwagon for Python and do Selenium scripting. They can open up that a bit to make it simpler for people to do the scripting."
- "The synthetic scripting for end-user monitoring could be a little bit broader."
What is our primary use case?
We're a partner and reseller for AppDynamics. We had a bank that we had to monitor from start to finish. We did the bank, and I then moved on to another product, but one of my mates is still busy working with AppDynamics.
Most of it was on-prem. We did some product testing on the cloud, but the client at that stage didn't have much on the cloud. Connecting to a cloud was quite simple as well.
What is most valuable?
Knowing which tables on the database were working the most was valuable. It helped the client understand where they need to focus. They streamlined a lot of their queries and brought the resource usage down. It helped them to find long-running queries. They rewrote them completely so that they don't take as long and the application performs better.
What needs improvement?
The synthetic scripting for end-user monitoring could be a little bit broader. Instead of using just Python, they can include a few other languages so that not everyone has to jump on the bandwagon for Python and do Selenium scripting. They can open up that a bit to make it simpler for people to do the scripting.
On the dashboarding side, it's very difficult to do dashboards on the database portion because they don't let you include a lot of the elements in dashboards. They should give a bit more functionality and add more views from the database side. Other than that, all the clients I've worked with are very happy with it. It had everything they needed. No one had any complaints. Only on the application portion, do people get very confused if they're not tech-savvy, but on the database side, you usually work with tech-savvy people. So, the database and the elements are great.
For how long have I used the solution?
I have been using this solution since 2018 or so. It has been four years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
If you got the on-prem resource, it's very easy to scale out. If you have the full server resources that you need, scalability is very easy.
In terms of its usage, within the bank, its adoption was very difficult. People didn't adopt it very well, but in one of the telecoms, the adoption rate was very good. They had a team of two to three people managing close to 150 users. It was very straightforward to manage.
Which solution did I use previously and why did I switch?
I have worked with an IBM solution previously. The main pro of AppDynamics Database Monitoring is user-friendliness. It was very easy to click around and say to the clients that this is what they need. It was all clearly visible and easy to navigate.
How was the initial setup?
On the database side, it was very straightforward. I don't have a lot of database experience, but installing it on them was straightforward. It just takes the information from the sites, manipulates it, runs it as a query, creates the user, and gives it permissions. It is very easy. The only one I struggled with was the IBM Db2 because the bank had very strict permissions to get around, and that wasn't as easy.
What's my experience with pricing, setup cost, and licensing?
It could be a bit lower, but looking at the scalability, functionality, and other things, you can understand why AppDynamics is so expensive as compared to some of the cheaper products that don't have that full single pane of glass they've got. Dynatrace has got three different elements that you need to log into just to get a full view, which is not so good, and because of that, it is a bit cheaper.
What other advice do I have?
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Head of IT Automation at a tech services company with 11-50 employees
Good real-time monitoring, reliable, and a wide variety of useful features
Pros and Cons
- "There are many features that are very valuable to us, but the ability to monitor the status of the users' experience in real-time is one of them."
- "With Dynatrace, AppDynamics Mobile Real-User Monitoring is one of the best tools on the market."
- "I would like to see a better way to automate actions based on the events generated by the tool."
- "One of the things that we would like to improve a little more is the dashboards. The dashboards are good, but I believe that they could improve even more."
What is our primary use case?
AppDynamics Mobile Real-User Monitoring is an application performance management tool.
The platform itself is divided into different modules, each of which can be enhanced with additional modules. We work with End User Experience Monitoring, both server monitoring, and application performance monitoring.
AppDynamics Mobile Real-User Monitoring is used to monitor user experiences when evaluating and deploying applications for the company.
What is most valuable?
With Dynatrace, AppDynamics Mobile Real-User Monitoring is one of the best tools on the market.
There are many features that are very valuable to us, but the ability to monitor the status of the users' experience in real-time is one of them. I can see in almost real-time whether or not our users are having a positive experience when using our applications.
What needs improvement?
One of the things that we would like to improve a little more is the dashboards. The dashboards are good, but I believe that they could improve even more.
It would be helpful to have a better way of seeing the status of our applications and we can customize the information that is displayed a little bit more.
I would like to see a better way to automate actions based on the events generated by the tool.
For how long have I used the solution?
We moved our focus, and I'm now more working with Cisco AppDynamics. AppDynamics is a brand that was recently acquired by Cisco, but it continues to be known as AppDynamics.
I have been using AppDynamics Mobile Real-User Monitoring for six months.
We are using the latest version because it's SaaS.
What do I think about the stability of the solution?
The stability of AppDynamics Mobile Real-User Monitoring is very good. It can handle a wide range of applications and traffic.
What do I think about the scalability of the solution?
AppDynamics Mobile Real-User Monitoring is scalable.
We have more than 20 people who are managing the application.
How was the initial setup?
The initial setup was completed before I joined the project.
We have a team of three people to maintain this solution, but it may not be enough.
What's my experience with pricing, setup cost, and licensing?
The solution is not free. It does require licensing to be paid.
What other advice do I have?
I recently joined and I am currently working as an external consultant for the team.
Because of the nature of the tool, the main piece of advice is to work in close contact with the developers of the applications that we are monitoring.
We are Cisco partners.
I am very pleased with this solution, but there is still room for improvement.
I would rate AppDynamics Mobile Real-User Monitoring a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at a financial services firm with self employed
It has broad coverage of APM, EUM, and infrastructure but it's behind the curve on cloud technology
Pros and Cons
- "We're a large organization, so we appreciate AppDynamics' wide coverage. It may not work in all areas, but it has broad coverage. We can use the same dataset for different use case aspects. That is the beauty of AppDynamics. You can coordinate APM, EUM, and infrastructure through one dataset."
- "We're a large organization, so we appreciate AppDynamics' wide coverage."
- "AppDynamics lacks integration with cloud technology. It probably isn't a good fit for emerging enterprises because it's an on-premise solution, and many newer companies are moving to the cloud. AppDynamics' on-premise technology works reasonably well, but it doesn't have cloud features."
- "AppDynamics works very well with the on-premise technologies, but it is behind the curve in the emerging cloud features."
What is our primary use case?
We use AppDynamics for monitoring application performance, end-users, and infrastructure. The product has analytics covering all these areas.
What is most valuable?
We're a large organization, so we appreciate AppDynamics' wide coverage. It may not work great in all areas, but it has broad coverage. We use the same dataset for different use case aspects. That is the beauty of AppDynamics. You can coordinate APM, EUM, and infrastructure through one dataset.
What needs improvement?
AppDynamics not so great with cloud technology. AppDynamics works very well with the on-premise technologies, but it is behind the curve in the emerging cloud features.
The cloud is one area where I think AppD is not that great.
Basic monitoring is the main thing, but nowadays, everybody talks about observability. I'm not sure how well AppD fits into the so-called observability trend. The track-and-trace mechanism works very well with on-premises technologies but not so great with the cloud.
Cloud monitoring is becoming more critical. Competitors can pose a big challenge. AppDynamics is a top product, but they need to maintain the same trend in the cloud area, where it's not that great.
For how long have I used the solution?
We have been using AppDynamics for four to five years.
What do I think about the stability of the solution?
AppDynamics works reasonably good.
What do I think about the scalability of the solution?
AppDynamics is scalable.
How was the initial setup?
We use the SaaS model, which is the most common way to deploy AppDynamics. Infrastructure setup was not an issue as we chose the SaaS model. We don't have any concerns in terms of infrastructure.
We only needed to deploy the agent, which was relatively straightforward. I wouldn't say it was effortless, but it wasn't complicated, either. We made a package to automate the deployment, which worked pretty well for us.
What's my experience with pricing, setup cost, and licensing?
I don't know the details about the pricing.
What other advice do I have?
I rate AppDynamics eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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