Splunk AppDynamics Reviews

The primary use we have for this product is application performance monitoring for mission-critical applications. We are a reseller.  

The old way that people would remediate when there was a problem with performance is that they would have to dig into the logs and manually find where the bottlenecks were. A solution like AppDynamics is a definite advantage because it can pinpoint the areas that the person(s) reviewing the issue need to focus on. This makes the technicians a lot faster in remediating issues that an application is presenting.  

Our customers are most interested in monitoring transactions, page loads, the infrastructure, the CPU, and memory monitoring.  

AppDynamics needs to consolidate their technology agent types into one agent that could be deployed on any host no matter what the technology is that it is running. It is really the implementation of AppDynamics that is very difficult because it is very manual. They really need to improve upon that and do more to simplify user processes. So, I would like them to have a single agent type instead of an agent-based on the technology. I think that having a single binary agent that you can put onto any host would make it a lot easier to work with.  

We have been partners with AppDynamics for about six years now.  

The stability of the product is there. It is fine.  

My impression of the scalability of the solution is that it is not very scalable. They are not the market leader anymore. Because they do not have the ability to monitor microservices and containers, I do not see the product having a huge future. For example and for comparison, there is Dynatrace which is a better solution and an easier solution to work with. AppDynamics has failed to lead the way.  

We usually have two engineers on staff for the deployment and maintenance for our clients.  

I think their technical support is good. There is no problem there that I know of.  

I think the initial setup is too complex. You have to figure out exactly what is running on the servers you are going to monitor. Many times — especially if there are older applications still operating — the clients do not even know what all the technologies are that are running on the server. It just takes a lot of time just to find that out. It is just very time consuming to have to go through the process and it should be quicker and easier.  

We do the deployments. Deployment usually takes several weeks and the strategy is just to get in there and get it done as quickly as possible. People regularly use an integrator, a reseller or consultant for the deployment. We are a reseller.  

The setup cost, pricing and licensing is different for every customer depending on how big they are and how many servers they are putting the product on. So I can not give a direct answer to that question. Really cost is based on the implementation.  

We have evaluated Dynatrace and eventually it could replace AppDynamics. It is a simple comparison of the pros and cons between the two products. Dynatrace is easier to instrument and implement and Dynatrace gives the clients quicker results. Also, Dynatrace points to the root cause of an issue instead of just correlations which are a lot more vague.  

As advice to people considering the solution, I would tell them to scope it out really well and to do a lot of research on their intended application and their business use cases. There may be another, better solution available for their needs.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a seven. I would rate them at a seven because they definitely have a better product than several other products on the market, they have good functionality, and I think they are fairly affordable. The reason I would not rate them higher is because there are other products on the market that are obviously better solutions that exist right now.  

On-premises

We implemented AppDynamics to have a clear, real-time monitoring solution for our critical business systems. 

We have two tenants; one for production and the other for our quality control environment. We are using more than fifty probes, including application and database probes.

Our company is worldwide, across geography. We are using the public cloud deployment model.

We have gained a lot from this solution because it helps us to check what is there in terms of exceptions, and so on. We were able to correct problems, which led to an increase in availability, time savings, and performance for our solutions.

We are having a problem where one of our tenants has had issues with availability over the past two months. There is a lot of downtime for the SaaS tenant. Based on the user experience feedback that we have had, I think that the most important thing to improve is the availability of the SaaS, the cloud environment.

The mobile application needs to be improved.

We are evaluating a solution from SAP, and we are interested in is seeing the integration or the interface, and what we can get out of these new probes. We had a conference call with AppDynamics and challenged them to resolve the SAP solution monitoring so that it works side-by-side with our critical applications.

More than two years.

We are having availability issues with the SaaS.

In terms of scalability, this solution is good and has worked for us. With our licensing model, each time we have a need or requirement, we have our probes available for new solutions in less than forty-eight hours.

Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for AppDynamics. They keep in touch with us every week, so we don't have any problem.

The problem has to do with reaching out to our account manager. Sometimes, we simply receive no response from them. For instance, we have sent them emails related to the cloud environment stability issues two weeks ago, and we still have not received a response from AppDynamics. This is a little bit of a struggle for us.

We are working with an outsourcing company, and have used products from Micro Focus.

The initial setup of this solution is straightforward.

In terms of pricing, I feel that when you compare the benefits that we get to the price that we paid, it is reasonable.

We did a proof of concept with the AppDynamics and also with the Dynatrace. The feedback that we received from our users, and from the IT department, was that the AppDynamics interface was more user-friendly than that of Dynatrace.

We collect user experience feedback from many countries, all over the world.

We have already recommended this product to some of our partners, and they have implemented it based on our advice.

This is a good product, but we still have issues with the cloud and stability.

I would rate this solution a seven out of ten, due to stability issues and no feedback from EMEA AppDynamics.

Extensive use cases, dozens of primary and secondary use cases ranging from core application monitoring at the global level to micro level performance analysis at the transaction level. AppD provides the ability to also manage total interactions at the web/mobile browser level, the database and core infrastructure including server level and L4 network.

We are a services organization, so we use AppDynamics with our customers. It has allowed us to expand our footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. We have a new value proposition for our customers- enhanced visibility, enhanced stability, and we can reduce our costs to them because our cost structure is reduced by using AppDynamics. We have other examples like this as well where AppDynamics has improved the way we function and operate. As of date of this article, our company has in excess of 30,000 AppDynamics agents deployed globally and we are monitoring billions of annual page views for major customers.

Furthermore, AppDynamics is a key toolset and drives tremendous value and efficiency in our remote performance management center which supports over 10,000 retail locations on behalf of our retail customers.

I have been using this solution for more than five years.

We didn't have any issues with stability. Highly stable with extremely light impact- negligible.

We didn't have any issues with scalability. Unbelievably scalable - we selected this solution for its ability to aggregate thousands and thousand of end point monitoring.

Customer Service:

AppDynamics redefines customer services, especially in post sales support- maybe one of the most responsive service desk teams in the industry.

Technical Support:

They have done a superb job of getting some obscenely bright software people with a passion for customer services and unleashed them in the market. Some of the finest technical support in the industry.

The initial setup was extremely straightforward- we can have an enterprise deployment with several dozen end points being monitored in less than 3 hours.

Our first few implementations we did ourselves and then for our first major customer implementation we got AppDynamics to assist. We currently support all of our internal and external deployments.

We're regularly looking at various options. Even before we made the decision to standardize on AppDynamics, we already had experience with BMC Appsight. We also had experience using Dynatrace, CA and Gomez at some of our customer's environments. We also heard our customers talking about their experiences with these other products.

You can't over-speak importance of deployment, configuration and infrastructure footprint because what happens is that people get excited when they see the output of various products (such as Dynatrace or CA Wiley). They say, "wow, it's very powerful, we've never had visibility, we're going to implement at all costs." Then they buy the solution and they realize they need 5X the amount of servers, a lot of storage, experts to manage it, etc.

We use the platform for infrastructure monitoring purposes.

There could log management features included in the product.

We have been using AppDynamics for one month.

AppDynamics is a stable product. It doesn't have a lot of bugs. We can fix the bugs at a code level whenever we encounter them with our expertise. It provides an ease of installation as well.

I rate the platform's scalability an eight out of ten.

Dynatrace works better compared to AppDynamics. While using AppDynamics, we have to install different external agents for managing, customizing, and monitoring logs. In comparison, we must install only one agent to carry out the processes while using Dynatrace.

The initial setup process is easy once learned. At the moment, I am a new AppDynamics user and am exploring more ways to make the process easier.

The product is more expensive than Datadog but lower than Dynatrace.

It is a wonderful monitoring tool that manages various aspects such as system resources (CPU, RAM), mobile performance, and infrastructure monitoring. It provides ease of use, alerting capabilities, integration support, and scalability. Thus, it is already maintained. It doesn't provide log management services; we have to install different types of agents for business processes. It is not a cloud-native platform like AWS, GCP, etc. I rate AppDynamics an eight out of ten.

We use the on-premise deployment model of this solution. 

Our primary use case of this solution is for monitoring our critical applications. The automated data dynamics enables us to monitor the performance of an application and unknowns.

A way that it has improved my organization is from its notifications. We can get notified on our mobile app. We get notified spontaneously for mission-critical applications. It notifies us that the incident is going to happen in the near future, it's a predictive notification. The notifications have been on target for us and have improved my organization. 

The auto-discovery of the logs is the most valuable feature. It requires minimal configuration, we just need to set up on once and it automatically detects through the code. 

The solution should be coupled with its own analytic elastic search analytic model. It should push that data to other data models so the organization does not have to spend separately or to spend more on the analytics part. If a bank or any organization has its own dashboarding solution it should be able to push the data to that dashboarding solution. This is not available right now.

In the next release, I would like to see the configuration of the data and more support for new applications. It should support new languages.

I have been using AppDynamics for two years.

It's a fairly stable product and I would say that they are longer lived than new applications that have been on boarded. 

Our entire command center is using this solution which is around 15 to 20 users.

Their technical support isn't great. The geographical distance and the response time it takes to respond to emails from the technical team is very slow. 

For the setup, you need a good understanding of the solution and how it works so I would say it's not that simple. It's not that complex either but if you have the right people in place, it should have a medium level of complexity. For banks, it can be a little more complex because it needs to comply with a lot of security guidelines. If you're not in a banking environment, it should be more straightforward.

The setup took us around two to three weeks. 

We consulted directly with AppDynamics for the implementation. The experience was good but the geographical distance was always an issue because we don't have local support available in the area. Otherwise, when the people were on the floor it was okay but when the people were not on the floor then definitely there were some problems there. 

We have definitely seen an ROI. If you have a critical application that needs to be monitored you will see your indirect ROI within two to three years and you'll have the happy customers, not usual complaints.

You don't have to pay. You only pay for the implementation partners if you choose to get help. 

I would say be cautious on the licensing model. You should understand your exact needs. If your needs are in line with what this solution offers then I would genuinely recommend going for this solution, otherwise, if not, it might be too costly. 

I think from the product perspective it's fine but on the implementation descriptions there are a lot of issues. It's challenging without support. If someone is looking into it they need to look for any local organization partners in their area.

I would rate it a seven out of ten.

Hybrid Cloud

We are using this product for application monitoring.

The most valuable feature in this solution, for our business, is the clear way of projecting the connections between the database and the traffic inflow. This is very helpful when troubleshooting issues.

We have also found that including additional features into this solution is straightforward and easy to do.

This product has an issue with initial lag upon opening that we would like to see improved.

We would also like the capability to open multiple sessions of this product in a browser at the same time.

We have been working with this solution for two to three years.

We have found the stability of this product to be an occasional issue during our time working with it.

We have found this to be a scalable solution.

The technical support team are quick, and respond immediately when we have raised issues. We have found them to be very knowledgeable whenever we have contacted them.

Positive

The initial setup of this solution was fairly easy.

I would rate this solution an eight out of ten.

Our main use of this AppDynamics is to monitor customer applications, such as web applications. For example, to monitor the availability of online stores, and to figure out whether we have any problems.

AppDynamics has a very broad range of supported technologies, and it's user-friendly. It looks nice, and it's easy to sell the solution to the stakeholders when we can visualize how the website is working. For example, where we have any problems through visual analytics.

The end-user experience is not really good because we can't catch all of the transactions. We only can catch the full stack of flow transactions, but I think that this is caused by the technology they use. If they will catch every transaction, it will cause a very big load on the performance of applications. The monitoring of all transactions needs improvement.

I have been using AppDynamics for approximately eight years.

The solution has been stable in my experience. 

The solution is scalable. AppDynamics has been flexible enough for what I use it for.

I have not contacted support. We have only used our local distributors, and they have been good.

I have used an older version of Dynatrace previously.

The solution is easy to deploy if you know what you are doing. It was simple for me.

The price of AppDynamics could be reduced in my region.

My advice to others that want to implement this solution is to have a test environment, and then go to production. Sometimes it requires tuning of the software and restarting services a couple of times,  it's better to make all of these changes on a test environment, and then to move to production.

I have been using AppDynamics for approximately eight out of ten.

AppDynamics is a complete tool for server and usability monitoring.

I've been working with AppDynamics for the past two years.

Once you get past installation, AppDynamics is highly stable and we get good results.

AppDynamics is scalable.

AppDynamics technical support is good.

AppDynamics is easy to use overall, but the installation part is a battle. Installation and configuration can be very tough. An average user without specialized knowledge can't do this. You need to have DevOps and QA teams handle it. During installation, a lot of customers get stuck trying to track the database or the API part, and they have to contact customer support.

AppDynamics is a bit costly for an APM tool. The cheapest is New Relic. 
AppDynamics and Dynatrace are about the same. 

I also use Dynatrace with some of my customers' companies. It's a much better product than AppDynamics in terms of features and ease of installation. 

I rate AppDynamics five out of 10.