I am using this product to monitor all microservice environments. I check all services and performance issues and implement some alerts and dashboards. We are also monitoring all applications that are not in a microservices environment. They are in a WebLogic environment. So, we use it to monitor WebLogic applications, Tomcat applications, and microservice applications that are running in the OpenShift environment or Kubernetes environment.
Sr. Devops Engineer at a media company with 201-500 employees
Moderate price, has a lot of extensions for third-party applications, and helpful for checking all errors and performance issues in our environment
Pros and Cons
- "The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions. I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site."
- "AppDynamics is in the middle of our monitoring environment; it is connected with all other monitoring applications and helps us to check all the errors and performance issues because all our alerts related to the performance of our website or backend applications are implemented through this, so it is one of the most important monitoring applications."
- "We constantly need to improve our alert mechanism because we get a lot of false-positive alerts. These are not real errors. In addition, for end-user monitoring, sometimes, we are not able to catch all user activities. Because of not being able to follow the user activity from the start to the end, we are missing out on the performance issues."
What is our primary use case?
How has it helped my organization?
AppDynamics is in the middle of our monitoring environment. It is connected with all other monitoring applications. It helps us to check all the errors and performance issues because all our alerts, related to the performance of our website or backend applications, are implemented through this. So, it is one of the most important monitoring applications.
What is most valuable?
The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions.
I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site.
What needs improvement?
We constantly need to improve our alert mechanism because we get a lot of false-positive alerts. These are not real errors. In addition, for end-user monitoring, sometimes, we are not able to catch all user activities. Because of not being able to follow the user activity from the start to the end, we are missing out on the performance issues.
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Splunk AppDynamics
May 2026
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For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is good when you constantly check it. In our company, we use AppDynamics a lot. We are monitoring all applications with AppDynamics. Therefore, all the time, we need to check if there is something that needs to be improved and all related applications are okay. For example, our database might be getting bigger and bigger. If you are used to checking frequently, it is okay. I have prepared some procedures for checking all AppDynamics components. It is not hard for us.
What do I think about the scalability of the solution?
In terms of the users, mostly the DevOps team is using this solution. On the development site, we have more than 100 users because all developers on the test system are checking all the processes.
How are customer service and support?
It depends on the issue. It is mostly good. Sometimes, we had really difficult issues, and the support team was really trying to solve the problem, but it took a bit more time.
How was the initial setup?
Its initial setup is easy. We are installing all the components on the same server. We don't need to install another database. It is included in its own database, so all the configurations are on just one server site.
What's my experience with pricing, setup cost, and licensing?
As compared to other applications, its price is moderate. Its price is neither very high nor very low.
What other advice do I have?
I recommend doing a central configuration for agent installation. It is really easy to run when we are upgrading our agents. The standard installation is good in my opinion.
I would rate AppDynamics an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementor
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
Good documentation, easy to install, and provides valuable metrics we use for budgeting
Pros and Cons
- "AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good."
- "The most valuable feature is the application performance, and we have details such as CPU utilization and memory utilization, which we make use of to finalize the amount of CPU power or memory that we should allocate to our ports."
- "The agent deployment could be simplified by, for example, adding a GUI."
- "I would say that the support is 50/50. It is not very fast and there is definitely room for improvement in terms of support."
What is our primary use case?
We deployed our agents on the cloud for a Kubernetes application. We get the hardware details from the Azure and AWS monitoring. We import those matrices into AppDynamics and we see all of those details, along with our application performance detail, within the AppDynamics solution.
We are not using machine agents because we are making use of the Azure Monitoring and get the matrices from there.
What is most valuable?
The most valuable feature is the application performance. We have details such as CPU utilization and memory utilization, which we make use of to finalize the amount of CPU power or memory that we should allocate to our ports.
AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good.
What needs improvement?
The agent deployment could be simplified by, for example, adding a GUI.
Correlation should be improved.
End-user monitoring should provide options for data collection, including using a JavaScript file or using a network request in the case of a mobile application.
It should automatically upload the mapping file.
For how long have I used the solution?
I have been using AppDynamics for a few months.
What do I think about the stability of the solution?
This seems like a stable product and we plan to continue using it.
What do I think about the scalability of the solution?
AppDynamics is scalable.
How are customer service and technical support?
I would say that the support is 50/50. It is not very fast and there is definitely room for improvement in terms of support.
How was the initial setup?
When we were installing it for the first time, it took us some time and we had some issues. One issue we faced was because we deployed all of the agents on all of the ports together. This created some problems, so the next time, we deployed it one by one. This is the process recommended by AppDynamics but somehow, we missed that part.
After that, it was stable and it continued working without any issues.
For the whole application, we were able to deploy in less than two hours.
What about the implementation team?
We deployed it ourselves, although we had a consultant available online who was available for assistance. We didn't face any issues, other than deploying all of them at one time.
One technical person who has the details and information on the ports should be present. They need to know all of the commands that are used to deploy the agents.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Splunk AppDynamics
May 2026
Learn what your peers think about Splunk AppDynamics. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
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Sr Technical Architect at a tech services company with 5,001-10,000 employees
Provides a lot of insights, helps to track down a lot of issues, and works well out of the box
Pros and Cons
- "From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
- "With AppDynamics, we were able to identify where the database query was taking more time, whether it was taking time on logical IOs or physical IOs, and it is also giving proactive alerts that help us to narrow down issues much more quickly and fix them before they start impacting our customers."
- "At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot. In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring. When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software."
- "At this time, we don't have much visibility on the virtual environment, monitoring, and all other things."
What is our primary use case?
We are using it for performance management. We are using its latest version. Right now, we are in the adoption stage. We are going through the training process, and slowly we will start using it. Initially, a team of 50 people will be using AppDynamics. Our goal is that all teams use AppDynamics so that we can benefit from it.
How has it helped my organization?
With AppDynamics, we were able to identify where the database query was taking more time, that is, whether it was taking time on logical IOs or physical IOs. So, it helped to track down a lot of issues. It is also giving proactive alerts that help us to narrow down issues much quickly and fix them before they start impacting our customers. It has also been quite helpful when we want to show to our management or customers how this application helped.
What is most valuable?
From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us.
What needs improvement?
At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot.
In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring.
When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software.
For how long have I used the solution?
I have been using AppDynamics since 2019, so almost one and a half years.
What do I think about the stability of the solution?
It is stable, but I noticed that a lot of times, the controller takes more time to load metrics, which impacts our productivity because we have to spend a little bit more time on this. I don't know if it is something internal or something that needs to be done from our side in terms of licensing and deployment.
How are customer service and technical support?
I am satisfied with their support.
How was the initial setup?
It is easy. We need to configure a few transaction detection rules. It also works well out of the box. For deploying for other customers, it has export and import functionality, which is good.
Which other solutions did I evaluate?
We were exploring some open-source tools, but then we decided to go for an enterprise-level tool because we have a lot of customers. We have a cloud as well. That's how we decided to go for AppDynamics.
What other advice do I have?
It is a very much recommended tool. It is a really good and helpful tool for productivity.
I would rate AppDynamics a nine out of ten. I love this tool, and I don't have any issues with this tool.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Performance Engineer at a financial services firm with 1,001-5,000 employees
Fast and stable monitoring for effective issue resolution but needs networking monitoring functionality
Pros and Cons
- "The product is easy to install, it took about half an hour. The use and the configurations are simple as well."
- "We use the product for enterprise-level monitoring, everything from application to database monitoring, and it will tell you everything, showing you at the code level where the issue is and even analyzing a database to show which CPUs are taking more time to execute and exactly where the issue is."
- "The networking monitor function could be better, we are not getting many details from it."
What is our primary use case?
We use the product for enterprise-level monitoring, everything from application to database monitoring. The product will tell you everything. It will show you at the code level where the issue is. For example, the solution will analyze a database and it will tell you which of the CPUs are taking more time to execute, showing exactly where the issue is.
How has it helped my organization?
It has allowed us to find issues fast and resolve them.
What needs improvement?
It would be helpful to have a dashboard and artificial intelligence for error detection and correlation for future releases.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
It is a stable product in my experience.
How are customer service and technical support?
Their support is really good.
How was the initial setup?
The setup was straightforward. It is easy to install, it took about half an hour.
What about the implementation team?
We deployed the solution ourselves. We used one technical person to analyze the solution for deployment but then we did not need any technical assistance afterwards, it is pretty straight forward to understand.
What was our ROI?
The networking monitor function could be better, we are not getting many details from it.
What other advice do I have?
It is easy to use and not difficult to configure. I would definitely recommend the solution, I have been working with it for the last five to six years. It's a really good product.
I rate AppDynamics Database Monitoring a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 51-200 employees
User-friendly dashboard, and the Business Journey feature is helpful
Pros and Cons
- "The features that I like best are the dashboard and Business Journey."
- "AppDynamics is a good product and I totally recommend it."
- "AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation."
What is our primary use case?
We are a solution provider and I am a presales engineer. AppDynamics is one of the products that we implement for our clients and have experience with.
At this time, I'm using it for training purposes, for the team.
What is most valuable?
The features that I like best are the dashboard and Business Journey.
What needs improvement?
AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation.
The community support needs to be a little bit better.
In the future, I would like to see the inclusion of better programming language options. This would allow for wider use, and make it more versatile.
For how long have I used the solution?
I have been working with AppDynamics for about nine months.
What do I think about the stability of the solution?
AppDynamics is stable and we haven't faced any bugs.
How are customer service and technical support?
As we are not an AppDynamics end-user, our experience with technical support is different. At the same time, from a support perspective, I have dealt with the AppDynamics community. I would say that support from the community is good enough, although it is not amazing. I think that community support needs to be a little better.
Which solution did I use previously and why did I switch?
We did not work with another similar solution prior to AppDynamics. We are a Cisco partner, so we keep moving forward with the same technology.
How was the initial setup?
The first time I deployed AppDynamics wasn't very easy because I didn't have much experience with Linux. However, aside from the Linux-related issues, I found it totally easy.
The deployment is really quick, taking just two or three days. However, we need more time for configuration. If the deployment is good then the configuration will take about one more week.
What about the implementation team?
We do the implementation in-house. We have three people who are working with it.
What other advice do I have?
AppDynamics is a good product and I totally recommend it. Once you feel that you have the full journey for your end-users and you are tracking them, it's awesome. Overall, I am very happy with this product.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PricinArchitect at valuelabs LLP
Enables us to easily simulate an error after a crash; should demonstrate the battery consumption metrics
Pros and Cons
- "Whenever the application crashes from user behavior, we can easily simulate the error, and we are happy with this feature and find it to be valuable."
- "In terms of improvements we would like to see, we want to understand what the battery consumption metrics are whenever a user is viewing. It would be really helpful for us if we could get those details levels."
What is our primary use case?
In terms of our use cases, we monitor cloud instances and application instances. When we do performance testing, we monitor all the metrics, like server-side metrics, as well as the client-side metrics. If it is a browser with real user metrics, mobile user behavior kind of things, we'll monitor it as well.
What is most valuable?
Whenever the application crashes from user behavior, we can easily simulate the error. We are happy with this feature and find it to be valuable.
What needs improvement?
In terms of improvements we would like to see, we want to understand what the battery consumption metrics are whenever a user is viewing something in an app. It would be really helpful for us if we could get those details levels.
For how long have I used the solution?
I have been using AppDynamics for the past four years.
We use on-premise, cloud, and public versions.
What do I think about the stability of the solution?
The stability is quite strong. We never experience any downtime. The only thing is that sometimes the agents get stuck where CPU memory metrics will not be recorded. Once we restart those agents, it will work as usual.
How are customer service and technical support?
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of the systems, we will send that email to them and they respond immediately. Their response is quick.
What other advice do I have?
I would rate it a seven out of ten.
Whenever a user uses the device and does a transaction on his phone using some of the apps we want to know how much battery consumption it is taking. We want to understand those level of metrics.
I would definitely recommend this solution. The reason being that it gives more information than we generally need. Whenever we create automation or performance scripts and we want to understand where exactly the crash report is happening, this tool would give more information. Dynatrace is also another tool that gives more information.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a computer software company with 11-50 employees
A stable solution for providing insight into performance
Pros and Cons
- "The most valuable feature is the end-user monitoring."
- "Overall, this is a good product and it is one of our top recommendations."
- "I would like to see support for mobile testing and mobile monitoring."
- "The initial setup is not very straightforward, so it takes some time to complete."
What is our primary use case?
We are a reseller and AppDynamics is one of the products that we sell to our customers.
Our customers use it to gain insight into performance.
What is most valuable?
The most valuable feature is the end-user monitoring.
What needs improvement?
I would like to see support for mobile testing and mobile monitoring.
The cost is something that can be improved.
For how long have I used the solution?
We have been working with AppDynamics for almost 10 years.
What do I think about the stability of the solution?
We have not had any issues with stability.
What do I think about the scalability of the solution?
Scalability has not been a problem.
How are customer service and technical support?
We provide in-house technical support for our clients. We have found that AppDynamics is pretty selective when it comes to providing technical support.
How was the initial setup?
The initial setup is not very straightforward, so it takes some time to complete.
What about the implementation team?
Implementing this solution will require some help.
What's my experience with pricing, setup cost, and licensing?
This price of this product is expensive.
What other advice do I have?
Some of our customers are making the transition to cloud-based deployment, which is something that we are helping them with.
Overall, this is a good product and it is one of our top recommendations.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Sr Technical Architect at JDA
Easy to use, good support, and provides valuable insights and metrics
Pros and Cons
- "This solution gives us quite good insights that we might otherwise overlook, or it might take a really long time to debug those issues."
- "This is a good product and one that I definitely recommend."
- "I would like the ability to choose from some pre-defined dashboards and reports because as it is now, you have to define them separately for each implementation."
What is our primary use case?
We use AppDynmaics Server Monitoring to monitor and gain insight into what is happening in our infrastructure.
How has it helped my organization?
This solution gives us quite good insights that we might otherwise overlook, or it might take a really long time to debug those issues. In our environment, we don't have visibility across multiple systems. They are all independently managed by different teams and it takes a very long time to contact each team, then get details about each different layer of the architecture. With AppDynamics, we have application transaction monitoring and database monitoring, which are quite good features.
What is most valuable?
The user interface is quite good and it is easy to navigate.
The insights and metrics that the system provides are very useful.
What needs improvement?
I would like the ability to choose from some pre-defined dashboards and reports because as it is now, you have to define them separately for each implementation.
The configuration of user monitoring is a bit complex and should be made easier.
In our virtualized environment, we have visibility only up to the database. It would be helpful if we had more visibility beyond this point.
For how long have I used the solution?
We have been using this product for almost six months.
What do I think about the stability of the solution?
This solution is quite stable.
What do I think about the scalability of the solution?
In terms of scalability, it is quite easy to expand.
We have more than 150 servers that we are monitoring right now. There are three teams including development, operations, and implementation, and between them, we have more than 100 people using it.
How are customer service and technical support?
The technical support is quite good.
Which solution did I use previously and why did I switch?
This is the first enterprise-level tool that we have implemented for this purpose. Prior to AppDynamics, different departments and different teams were using other products for monitoring.
How was the initial setup?
The initial set up is quite easy. It requires the deployment of a monitoring agent and it can be done in a couple of minutes.
What's my experience with pricing, setup cost, and licensing?
My understanding is that the price of this solution is quite high, compared to other products. As such, pricing may be a concern for smaller organizations.
What other advice do I have?
This is a good product and one that I definitely recommend.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior eCommerce Infrastructure Specialist, L2 at Mastek
Has great analytics configurations but it's not easy for new users to configure transactions
Pros and Cons
- "I like Business iQ the most, so far. It has great analytics configurations and I can get real-time updates. We have eCommerce releases every week. So the one use case that I use Business iQ is to compare before and after release performance using AppDynamics."
- "The one thing that I find it difficult in using AppDynamics is, for any new user, it's not easy for him or her to configure the transactions in AppDynamics because the UI is pretty complex. The configuration is pretty complex for a new, fresh user. They can make the UI simpler, that'll be very helpful for anyone to configure their website in AppDynamics."
What is our primary use case?
I have a B2B eCommerce website and we have some business transactions. For that, we have configured the business transactions in AppDynamics. Apart from that, we have a list of servers that we have configured in AppDynamics, to send us some sort of alert if there's something bad or the servers are in disguise or something.
First, we use it to handle the business transactions alerting, and then the servers alerting. And second, we use it to create the dashboard so that we can get real-time updates on how the system is performing at around runtime.
What is most valuable?
I like Business iQ the most, so far. It has great analytics configurations and I can get real-time updates. We have eCommerce releases every week. So the one use case that I use Business iQ is to compare before and after release performance using AppDynamics.
What needs improvement?
In terms of improvement, we have experienced bugs. I think the AppDynamics team is already aware of that and we follow up with them. They said that in the next release, they're going to cater to all those bugs.
For how long have I used the solution?
I have been using AppDynamics for two years.
What do I think about the stability of the solution?
I find it pretty comfortable and pretty stable. Obviously, there are always some sort of bugs that any product needs to handle, but otherwise, it is quite stable.
What do I think about the scalability of the solution?
We have ten to fifteen employees who manage this solution.
Since we are an eCommerce B2B website and we do need the scalability at times, to scale down or scale up, AppDynamics really does not create trouble for us in such scalability possibilities. It's not that difficult in terms of scalability.
We use it daily. Since we are on eCommerce products and support roles, we need to check the performance of the website on a daily basis, even on an hourly basis.
How are customer service and technical support?
I am quite satisfied with their support. Things are in shape. Things are good.
Which solution did I use previously and why did I switch?
We use AppDynamics and Pingdom but then we are using both of the software to cater to different purposes. I really don't want to compare those two products, because those are serving different functionalities for us. They are both NPM, network performance monitoring systems, but then they are totally different from each other, and they serve different purposes.
How was the initial setup?
It is easy to set up. We got help from AppDynamics, they initially helped us set up the configuration, and then we took it forward from there.
The entire setup has been completed for my website in a week.
What other advice do I have?
I would advise that instead of generic metric business usage of this, instead, use a generic metric business transaction configuration, and go for the Business iQ part of AppDynamics. It's really powerful and it is in real-time. It gives output on real-time things.
I would recommend AppDynamics. It's a very powerful tool for any organization to implement.
I would rate it a seven out of ten. The one thing that I find it difficult in using AppDynamics is, for any new user, it's not easy for him or her to configure the transactions in AppDynamics because the UI is pretty complex. The configuration is pretty complex for a new, fresh user. They can make the UI simpler, that'll be very helpful for anyone to configure their website in AppDynamics.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager at a tech services company with 1,001-5,000 employees
Excellent and highly-automated; allows for problem analysis at code level
Pros and Cons
- "Immediately allows you to see the relationships between the different nodes."
- "I would really say if you are an enterprise company, then AppDynamics is the product of choice, but if you are a small company, just starting a business and you need a solution that is quick and easy to install and gets up to speed very quickly, then DataDoc is an alternative."
- "Customization requires a few manual tweaks."
- "It's a highly automated solution but still requires a few manual tweaks."
What is our primary use case?
With this solution, we see traditional use cases with companies that have a digital business model, such as insurance companies, travel or banking companies. It's really for where they have an application that is critical for the business and that brings in revenue. And when these applications are not available, they lose money.
For example, in the tourism sector, when you want to book a flight or just about anything, and the app is too slow, then the use case is quite easy to calculate because clients leave the page, go and find alternatives and don't come back.
Most of our customers are midsize and enterprise companies, it's not really a solution for small companies. We are an IT service provider and a Cisco partner, and we represent and invest in AppDynamics. I'm the Director of Application Performance Management.
What is most valuable?
The most valuable feature is that it shows and gives you an application propo-topology straight away so you see the relationships between the different nodes. The other thing is that you can really look inside the method and analyze problems on the code level.
What needs improvement?
I think what AppDynamics is doing is a good way forward. They are currently investing in situations and environments, where clients use exclusively IT. In the past, it was only possible to monitor Java applications, .net applications, and the like, but they now have a particular agent for the SAP environment and that is a good thing.
It's a highly automated solution but still requires a few manual tweaks. I don't think that can be changed because every business to a certain extent is different.
For how long have I used the solution?
I've been using the solution for 12 months.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Scalability is fine. Actually, there is a very low overhead on the CPU. Even with big installations, the maximum overhead of the CPU is like 2% which is really fine. You don't feel it. You can easily add it into your environment without slowdowns or anything.
How are customer service and technical support?
I think the technical support is quite okay, there is a lot of self service, so it's easy to resolve problems by yourself. And then you have the SLA's, the standard SLA's and SLA's that you agree with the company. We don't get many complaints about that. It usually works well.
Which solution did I use previously and why did I switch?
DataDoc is a solution that we might have used but it's really suited to small companies. I would really say if you are an enterprise company, then AppDynamics is the product of choice, but if you are a small company, just starting a business and you need a solution that is quick and easy to install and gets up to speed very quickly, then DataDoc is an alternative.
AppDynamics has a lot of functionality, features - a whole set of functions around business IQ that required a lot of research. You have to make sure that you have a team in place to get the best out of the solution. It's a very rich tool and requires a structure within an organization. If you are a small company and you cannot guarantee that you have somebody on your team or a whole team to deal with it, you won't get the best out of it.
How was the initial setup?
It is very easy to set up a first installation and to get results very quickly. It is a little bit more complex to do customizations. You do have a dashboard or standard dashboards where you can get business results or show business results, but you have to do a lot of customization because every business is different.
What about the implementation team?
We carry out the implementation for customers.
What's my experience with pricing, setup cost, and licensing?
Cost is reasonable. They have developed a very solid and good methodology to find out if the use case is valid, meaning whether there is a return on investment. If you find a valid use case, like in tourism, in banking, insurance, or even in production environments like manufacturing in confined business cases, then it's worth the investment. It's easy to calculate and the return on investment is quite quick. If the technical fit is not so good, it would be too expensive and not worth the investment.
What other advice do I have?
I would suggest a company takes the time to do an analysis of use cases, of the situation,of what you really need, and then pick the best fit. It's not something you compare by price or simply by features. It is something you should look into for your specific situation and then make a decision based on the use case, based on the business case, the justification that it gives your organization to invest in that tool. Take your time to do that.
The other thing is, when you invest in a very rich tool, make sure that you have the people in place to look after it or get a managed service to do it. It's not something that you install and it's there and you get the most out of it. You have to look after it.
I would rate this product a nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: May 2026
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Thank you very much for the review. A simple question for me, when you say DataDoc, do you mean " DataDog " as a Cloud Monitoring solution?