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reviewer1538604 - PeerSpot reviewer
Sr. Production Support Engineer at a tech vendor with 5,001-10,000 employees
Real User
Monitors CPU health and application health status
Pros and Cons
  • "We can make custom alerts in our system for specific issues like high CPU utilization or application downtime."
  • "The resolution time takes longer than expected."

What is our primary use case?

We use AppDynamics for monitoring purposes to check up on CPU health and application health status.

AppDynamics is used to monitor the health of our applications. If any application is down and linked up with AppDynamics, we can see it on the AppDynamics console. We can identify when a specific process went slow and the exact issue. Additionally, if there is any high CPU utilization or other issues, we can figure it out using AppDynamics.

It is very helpful as we can also make custom alerts in our system for specific issues like high CPU utilization or application downtime. We can even customize the alerts to be sent to a particular email domain for automatic notification, so there's no need to monitor it 24/7.

What is most valuable?

The monitoring feature is very useful. If you have multiple applications and systems with high CPU utilization or other issues, you don't need to monitor them individually. With AppDynamics, you can get all the information from the dashboard. It's very convenient.

What needs improvement?

There is room for improvement in the customer support team because finding a solution consumes a lot of time. When there's any issue, we need to reach out to the AppDynamic support team to get some idea of what the issue is. If anything is out of scope, we need to escalate the availability. It can be more dynamic because we need to go to the support portal to raise an incident, and it's time-consuming. Also, the resolution time takes longer than expected. If there were live support from AppDynamic's point of view, it would be really helpful.

For how long have I used the solution?

I have been using this solution for the last three months. I am using the latest version.

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What do I think about the stability of the solution?

AppDynamics is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have some support guys, admin guys, and other people using AppDynamics. In our organization, we have around 15 members using it.

How was the initial setup?

The initial setup is not that complex. It is easy. I would give it a four out of ten. The deployment took two to three days.

What about the implementation team?

An in-house team did the deployment.

Which other solutions did I evaluate?

I used some other tools, like Sterling Integrator, for EDI solutions.

What other advice do I have?

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kachi Nnamdi - PeerSpot reviewer
Project Manager at Converge G. C. T.
Real User
Comprehensive application performance overview, reliable, and effective support
Pros and Cons
  • "The most valuable feature of AppDynamics is Proactive Monitoring and Alerting."
  • "The price of the solution could improve."

What is our primary use case?

My clients use AppDynamics for monitoring the performance and behavior of applications, as well as detecting any signs of potential overload. It also allows them to identify when certain applications are not functioning as expected. Essentially, its primary purpose is to monitor and evaluate the behavior and performance of applications.

How has it helped my organization?

AppDynamics is aiding us with achieving full stack availability, which entails obtaining a comprehensive or holistic overview of the application's performance, sales, and behavior. In essence, the purpose of full stack availability is to provide a complete picture of what is happening with the application.

What is most valuable?

The most valuable feature of AppDynamics is Proactive Monitoring and Alerting.

What needs improvement?

The price of the solution could improve.

For how long have I used the solution?

I have been using AppDynamics for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of AppDynamics a nine out of ten.

What do I think about the scalability of the solution?

The scalability of AppDynamics is good.

I rate the scalability of AppDynamics an eight out of ten.

How are customer service and support?

The support from the vendor is good.

I rate the support of AppDynamics a nine out of ten.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

AppDynamics is what I would consider an enterprise-level solution. This means that it's a solution that is intended for use by larger organizations, while small or medium-sized businesses may find it difficult to afford. The number of agents required will also impact the pricing, and smaller companies may only be able to afford a limited number of agents. Essentially, the cost of the solution is not within the reach of every organization, and only some may be able to afford it.

What other advice do I have?

My advice to others is this solution is fantastic if your business can afford it. It will help boost your business and IT.

I rate AppDynamics an eight out of ten.

From the perspective of the customer experience, the solution has been quite helpful for our company. Positive comments have been given, and no clients have opted out of our services for any reason. This has given us the option to think about including more agents in the remedy. Also, the capability that alerts users in advance of potential problems has improved the effectiveness of our IT employees. Despite hiring more employees, we haven't had any client abandonment, which proves that the solution is of the highest caliber and performing remarkably well. Also, it has helped us monitor apps more efficiently and fix any problems before they have an impact on end users.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
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reviewer2127225 - PeerSpot reviewer
Monitoring Specialist at a financial services firm with 51-200 employees
Real User
Best performance monitoring, stable, and scalable
Pros and Cons
  • "The solution helps us provide a better user experience to our customers."
  • "The documentation and training material have room for improvement."

What is our primary use case?

We use the solution for performance monitoring such as latency testing to see how long it takes a customer to log in and complete their transaction. If we see any latency we look into the code to see what the issue is and correct it.

How has it helped my organization?

The solution has reduced the manual work involved in monitoring.

What is most valuable?

The solution helps us provide a better user experience to our customers.

What needs improvement?

The documentation and training material have room for improvement. Some of our people struggle with the onboarding process because there is a lack of documentation or videos.

I would like AppDynamics to become one unified monitoring solution that does not focus primarily on performance monitoring.

For how long have I used the solution?

I am currently using the solution.

What do I think about the stability of the solution?

The solution is stable and we have not had any problems.

What do I think about the scalability of the solution?

The solution is scalable. Once we have deployed the core installation it is easy to enhance the agent.

We have around 30 people using the solution.

How was the initial setup?

We have a dedicated team in the bank that helps with the core installation. The deployment team has a lot of documentation to help with the implementation.

What was our ROI?

We have seen a return on investment with the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is costly. There is no standard license instead, the license is adapted to the organization's requirements.

What other advice do I have?

I give the solution a nine out of ten.

The maintenance is not difficult. We follow an auto-release process and most of the maintenance is completed by our central team.

I recommend the solution as long as it meets the organization's requirements.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1326171 - PeerSpot reviewer
Business Development Manager at a tech services company with 1,001-5,000 employees
Reseller
Reduces time spent repairing performance problems
Pros and Cons
  • "Application Analytics' most valuable features are the real-user monitoring and the agents installed in the software stack on the application server."
  • "Application Analytics' performance in pure and native cloud environments could be improved."

What is our primary use case?

Application Analytics is mainly used to get full visibility into the SAP stack in order to detect performance problems.

How has it helped my organization?

Application Analytics reduces the average time it takes to repair performance problems and improves cooperation between different IT departments.

What is most valuable?

Application Analytics' most valuable features are the real-user monitoring and the agents installed in the software stack on the application server.

What needs improvement?

Application Analytics' performance in pure and native cloud environments could be improved. It could also be more intuitive to use, especially regarding business IQ functionality, and the dashboard programming needs some manual intrusion. In the next release, I would like to see better integration with OpenTelemetry.

For how long have I used the solution?

I've been working with Application Analytics for three years. 

What do I think about the stability of the solution?

Application Analytics is really stable.

What do I think about the scalability of the solution?

Application Analytics is scalable.

How are customer service and support?

AppDynamics' technical support is okay, though there's quite a lot of self-service.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was pretty straightforward and took a couple of days, though installing the SAP agent takes a little longer in SAP environments.

What about the implementation team?

We used an in-house team and an AppDynamics team.

What's my experience with pricing, setup cost, and licensing?

The license fee for Application Analytics is in the range of 2.5 million over three years, with extra fees for service contingencies.

What other advice do I have?

I would recommend Application Analytics to others as a professional tool and rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Wathek Belhaj Amor - PeerSpot reviewer
Consultant at Perform IT
Reseller
Stable and reliable solution with great analytics features
Pros and Cons
  • "AppDynamics' most valuable feature is Business iQ, which is based on analytics."
  • "The Log Analytics feature is a bit complicated."

What is our primary use case?

I primarily use AppDynamics for application performance monitoring.

How has it helped my organization?

AppDynamics provides visibility on slowness or problems in production and processes in revenue-related products or software, as well as generating performance and availability metrics. This enables understanding of users' end-to-end experience and provides information on user behavior.

What is most valuable?

AppDynamics' most valuable feature is Business iQ, which is based on analytics.

What needs improvement?

The Log Analytics feature is a bit complicated. There are also some bugs in the solution that need to be fixed.

For how long have I used the solution?

I've been using AppDynamics for five to six years.

What do I think about the stability of the solution?

AppDynamics is stable and reliable.

How are customer service and support?

AppDynamics's technical support is great.

Which solution did I use previously and why did I switch?

Previously, I used Micro Focus OpsBridge but switched as it wasn't keeping up with the latest market trends in monitoring.

How was the initial setup?

The initial setup for the SaaS solution requires little to no effort, but the on-prem version is more complex

What's my experience with pricing, setup cost, and licensing?

AppDynamics is one of the most expensive solutions on the market. The typical licensing fee for a small customer would be $500k plus, with additional fees for professional services. The price also varies depending on whether the customer goes for the on-prem or SaaS solution, with the on-prem version potentially extremely expensive because of the hardware requirements.

Which other solutions did I evaluate?

We evaluated Moogsoft and Dynatrace.

What other advice do I have?

I would rate AppDynamics nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Mehmet Arpa - PeerSpot reviewer
IT Manager at Destel Bilişim Çözümleri A.Ş.
Real User
Fast and responsive solution that can monitor multiple services
Pros and Cons
  • "AppDynamics' most valuable features are the response time of the business transaction modules, the ability to monitor multiple services, and testing and developing environments."
  • "AppDynamics's agent management could be improved."

What is our primary use case?

I mainly use AppDynamics to detect issues and bugs and monitor our enterprise database module.

What is most valuable?

AppDynamics' most valuable features are the response time of the business transaction modules, the ability to monitor multiple services, and testing and developing environments.

What needs improvement?

AppDynamics's agent management could be improved. They could also manage their licenses by host count rather than CPU core counts and on independent container count instead of for five containers. In the next release, AppDynamics should include AI modules in the on-prem environment.

For how long have I used the solution?

I've been using AppDynamics for five years.

What do I think about the stability of the solution?

AppDynamics is stable.

How was the initial setup?

Generally, the initial setup is easy, but it's harder for Java applications because you have to do some manual customization in agent configuration. Deployment took around a month.

What about the implementation team?

We used a partner team.

What's my experience with pricing, setup cost, and licensing?

AppDynamics' licensing scheme is confusing because all of its domains require different licenses. AppDynamics is priced on the higher side. 

What other advice do I have?

I would recommend AppDynamics to other users and would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1184298 - PeerSpot reviewer
Responsable Commercial at Zen Networks
Reseller
Customizable, simple to set up, and helps make code more effective
Pros and Cons
  • "The initial setup is simple."
  • "If AppDynamics could do a one-agent function with their actual monitoring effectiveness, it will be the greatest tool."

What is our primary use case?

We use this product for the public sector and for really big data centers and infrastructure.

How has it helped my organization?

We implemented it for a big bank in Morocco and it monitors all the web interface interfaces. It also monitors solutions like Salesforce, SAP, these kinds of solutions, and it describes the problem really from the root.

What is most valuable?

You can use one module for each server, for each application, and for each API.

It can monitor the income and the outcome. For example, when you have a website that has online payments, if there are bugs in the online payment for the provider, it will check it, see the problem, and send you an alert.

If the development team makes a mistake with this tool, it points really the mistake and sends it to the manager and it provides also a solution too, as it monitors the code. It provides solutions to make the code more effective.

The initial setup is simple. 

With the solution you can put add-ons on it and it's very customizable. You can customize it easily. If you want something that the tool doesn't have, you can add it easily.

It is stable.

The solution can scale. 

What needs improvement?

Compared to Dynatrace, which is the biggest competitor to AppDynamics, Dynatrace is a one-agent tool. You don't have to put an agent in every single server or app. However, the monitoring is less effective in Dynatrace. If AppDynamics could do a one-agent function with their actual monitoring effectiveness, it will be the greatest tool.

For how long have I used the solution?

I've been dealing with the solution for two years now. 

What do I think about the stability of the solution?

The solution is stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product is scalable. 30% of our team uses the solution. They are IT experts and they are DevOps. You have to know how to code and you have to know how to deal with infrastructure servers, et cetera, and you have to know how to put KPIs and everything that the client needs into place.

I'm not sure if clients have any plans to increase usage at this time. 

How are customer service and support?

Technical support is very, very good. 

Which solution did I use previously and why did I switch?

I'm also familiar with Dynatrace.

How was the initial setup?

The implementation is straightforward. There may be a bit of complexity here and there. You just have to buy the license with the number of agents that you want to install. It's more complex than the Dynatrace setup. It's complex in terms of the fact that you have to know the tool and you have to know how to code. If you want to customize it, you have to know development also, those parts can be very complex, or more complex than Dynatrace, for example.

The deployment takes from one to six months. 

The implementation strategy is, first, we take notice of the entire IT infrastructure, the entire digital environment. When the audit is complete, then we proceed to the tool installation.

We have ten people that can handle deployment and maintenance tasks. 

What about the implementation team?

Most of the implementation was handled in-house. We have a delivery center in Tunisia that can handle the setup. We provide assistance to our clients. 

What was our ROI?

Clients have seen an ROI. For example, we had a client who had to troubleshoot a website and its banking application, and it was buggy all the time. It was not working. I was a client of this bank. Since we implemented this solution, it's been one of the best banking apps in Morocco.

They had great ROI in terms of client satisfaction. For the user, the banking administration processes are easier. You do everything on the app, which now works well.

The return on investment is huge.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid yearly. It depends on the size of the environment, and the number of apps or IT infrastructure that is monitored. It can cost from $30,000 to $500,000. Larger companies, like, for example, Facebook or Amazon, would likely one million dollars. It really depends on the size of the company.

There are some add-ons to put back robots that make tests on the website on something, to see if there is some risk, bugs, or whatever could damage the website.

Which other solutions did I evaluate?

We didn't evaluate other options.

What other advice do I have?

We're resellers. 

We deal with various versions of the product. The on-premises deployment we had we stopped using a few months ago. Now, we only deal with SaaS deployments. 

In this digital era, this tool is not nice to have, it's a must have. If a company works 100% on digital and they have websites to make SaaS solutions, everything which is on internet can be hacked, can have bugs, et cetera. This tool is really the tool that you must have to prevent this type of risk.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1558980 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
MSP
Extra knowledge needed, but scalable
Pros and Cons
  • "AppDynamics is scalable."
  • "AppDynamics is a solution that requires extra learning and could be more user-friendly. Additionally, automated reports would helpful similar to have they have in Google Analytics."

What is our primary use case?

We use AppDynamics to evaluate an application we were using. The name of the application was called Liferay and it is an open-source portal, and we wanted to evaluate the performance of our application.

What needs improvement?

AppDynamics is a solution that requires extra learning and could be more user-friendly. Additionally, automated reports would helpful similar to have they have in Google Analytics.

For how long have I used the solution?

I have been using AppDynamics for one week.

What do I think about the scalability of the solution?

AppDynamics is scalable.

How are customer service and support?

I have not contacted support from AppDynamics.

Which other solutions did I evaluate?

I was evaluating AppDynamics and applications inside Microsoft Azure.

What other advice do I have?

I rate AppDynamics a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.