In terms of product features, I'm very happy with the support for UML 2 diagrams, Archimate, TOGAF and the collaboration capability using a RDBMS back-end. Because EA supports multiple models, the whole architecture team can collaborate using the same tool and develop our models from requirements to deployment on a shared repository.
Infrastructure Expert at a computer software company with 501-1,000 employees
Support for a Mac would be an improvement but I'm very happy with the support for UML 2 diagrams.
What is most valuable?
How has it helped my organization?
The user interface could be more intuitive and support for a Mac, iOS or at least a browser version would be very welcomed.
For how long have I used the solution?
I've been using Sparx EA for the last four years.
What was my experience with deployment of the solution?
No - Caveat: I did not take part of the deployment but I am also not aware of any significant challenges.
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Sparx Systems Enterprise Architect
May 2025

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What do I think about the stability of the solution?
Yes. I've had some issues when using a NFS backed but it was on an older version of the product.
What do I think about the scalability of the solution?
Availability - No, but I should caveat that I've only experienced working with teams of up to 10 colleagues.
How are customer service and support?
Customer Service:
Never had the need to contact them directly.
Technical Support:Never had the need to contact them directly.
Which solution did I use previously and why did I switch?
I've used MS Visio before but the tools are not really comparable.
How was the initial setup?
Straightforward - Caveat: I did not take part of the deployment but I am also not aware of any significant challenges
What about the implementation team?
In both cases, the deployment and implementation was done by internal IT.
What was our ROI?
It's hard to calculate ROI on a product that is used within a function that is a cost center but it's fairly easy to acknowledge that EA has paid itsef many times over in terms of hours saved for the team.
What's my experience with pricing, setup cost, and licensing?
The setup consists of a team license hosted on a network share and a RDBMS back-end. EA is installed locally on the desktops of the users.
What other advice do I have?
It's a very decent product, but if all you are required to do is produce "box diagrams" then Sparx EA will be overkill.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VP, Senior Business Analyst at a consultancy with 51-200 employees
Product is very visual, but not intuitive
What is most valuable?
- Use cases
- Requirements
- Test cases
- UML diagrams as sequence, class and others
How has it helped my organization?
Was able to create full specifications (BRD, FRD, Tech design documents), utilizing SPARX application.
What needs improvement?
Product is very visual, but not intuitive.
For how long have I used the solution?
1.5 years.
What was my experience with deployment of the solution?
We didn't deploy, as we didn't have connection to database environment for security reasons.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
10 out of 10. Emails were answered and phone calls as well.
Technical Support:Didn't use much, only twice and it was very good.
Which solution did I use previously and why did I switch?
I used Visio. No comparison, SPARX much better.
How was the initial setup?
Easy, because it was local. Network setup more difficult and costly.
What about the implementation team?
In house. Vendor not needed, which simplified our life.
What's my experience with pricing, setup cost, and licensing?
Prices are very affordable.
Which other solutions did I evaluate?
Rational Doors from IBM. Their product much more expensive and less agile.
What other advice do I have?
It takes time to learn diagram language, if you're not used to it. After a couple of weeks it becomes second nature.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Sparx Systems Enterprise Architect
May 2025

Learn what your peers think about Sparx Systems Enterprise Architect. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Solutions Consultant at Inspi Technologies
The modeling is comfortable for use by a sophisticated/technical user. I would hesitate to recommend in a situation where collaboration and "buy-in" from business users is required.
Pros and Cons
- "Sparx technical support is good."
- "The modeling tool is targeted toward a sophisticated user."
What is our primary use case?
We use Enterprise Architect for application inventory and rationalization.
What needs improvement?
The modeling tool is targeted toward a sophisticated user.
For how long have I used the solution?
I have been using Enterprise Architect for a year.
What do I think about the stability of the solution?
Enterprise Architect is stable.
How are customer service and support?
Sparx technical support is good.
What other advice do I have?
The tool fits best within the IT realm vs Business. I would advise against using the tool when deployed within a collaborative environment with business users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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Spark EA can run on a Mac if you use a Windows emulator like VirtualBox.