Sophos XGS Reviews

Basically, we are using these products for our waste filtering, then application filtering and bandwidth management purpose.

The major benefit is that I can shape my bandwidth, basically. In Bangladesh, we do not have a lot of bandwidth management or bandwidth capacity. We have a limited capacity and we share the many people in this capacity. I can shape my bandwidth using this Sophos file, so everyone gets a minimum level of bandwidth. If the user is higher-end, then getting the lower end and the user has the minimum level or less than 1000 or 500, and they're getting better than that.

Sophos has a feature for user credentials, which means if users are not logging into the capital portal of Sophos, they're not using any internet. We can advertise some products and features using these portals for our university. Basically, I am working at a university, so the university's different features and the different departments are using this portal. If students see this advertisement and then after they log in to the credential in the capital portal and use the internet.

Sophos is good for a mid-level company, not a large-level one. If the user level is very large, Sophos is not capable of handling such a high level of users. It, therefore, needs to improve the devices so that they work in larger organizations and with a large number of users.

When we use the hardware level of the device, the RAM or other storage capacity is fixed. We could not change the memory or other capacity of this device. If we need some improvement in capacity, we get different types of problems. If RAM usage is too high or capacity moves higher, the Sophos device does not work properly.

Sophos has a number of additional features, however, the user graphical interface, the graphical interface when we are using CyberRoam, the user portal, or user interfaces, are so much smarter than Sophos. In Sophos, the user portal is not user-friendly. This needs to change, the UI.

I've worked with the solution for the last four years. 

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. I'd rate the performance at 75%. Some improvements could be made. 

We have 4,000 or 5,000 people that are connected in Sophos.

It is not easily scalable as it has fixed capabilities and that means C2 RAM is fixed. That makes it not easily scalable.

We use the product on a daily basis. 

Sophos' technical support is not good. I have not been getting better support from their technical people. The response time needs to be better.

I am also using the Cisco Firepower model 4110.

The main difference is basically Sophos is not like a Firepower. Sophos we can call by the UTM device management. For security purposes, we are using a Cisco firewall for different types of attacks. For bandwidth management with filtering and other activities, just normal activities, we are using Sophos.

The initial deployment is not complex, however, it's mid-level. You do need some experience. It depends on the device model. If we purchase the higher model, then the price or other investment is also more.

The deployment takes a maximum of one month. We do maintenance on the devices maybe once a year. 

For the deployment process, the partner helped us deploy the devices and three people were working on the deployment.

The initial price is high and we purchased a three-year licensing model. Every three years, after every three years, we need to renew Sophos. Everything is included under the license. 

The pricing is quite low, and we are quite happy with it.

We're a customer and end-user.

We are using the hardware version of the product. It's the latest version. 

I'd rate the solution a seven out of ten.

I use Sophos XGS as an alternative gateway and we are using all the new generation firewall functionalities, such as EPS and antivirus.

We are using the WAF functionalities of Sophos XGS which has helped the organization.

Sophos XGS could improve by having a Network Access Control(NAC). This feature is a basic function in other firewalls and should be added, such as Palo Alto.

The SD-WAN functionality should be reviewed because there are some devices that don't work well. For example, in Palo Alto, the SD-WAN functionality is more efficient.

I have been using Sophos XGS for approximately four years.

Sophos XGS is a stable solution.

The technical support from Sophos XGS is good. We reach out to them if there is a serious problem. We have opened approximately four tickets with them.

I rate the support for Sophos XGS a two out of five.

I have used many other solutions, such as Palo Alto, Fortinet, and Cisco. Sophos XGS rates are at the bottom of the list compared to many solutions.

The initial setup is straightforward.

I would rate the initial setup of Sophos XGS three out of five.

We have a team of three or four people who administer Sophos XGS.

Once you pay for the Sophos XGS hardware there is no license required. There are additional costs if you want the support. We have purchased support for three years.

I rate Sophos XGS a six out of ten.

We primarily use the solution as a firewall. 

We have multiple clients. The use case is based on their requirements, for example, as a site-to-site VPN or maybe as an FSL VPN for end users to promote the network access of company systems. Apart from that, it is used for web filtering and URL blocking. Apart from that, it's on a regular day-to-day basis used as a firewall.

It covers most areas that are needed.

The initial setup is straightforward.

The solution is scalable. 

It's stable. 

We've had issues with support. If they improved on the support part, that would be great.

They should customers who are facing issues with their product reviews; they found bots in it. If they can do their proper research and use the user analysis and testing, that would greatly help the clients.

The software release has been giving us problems.

Other firewalls provide better reporting. We need admin and activity logs to be populated for the firewall. 

For the Sophos XGS, I've been working with it for the last four years. Overall, for firewalls in general, I've been working with solutions for more than ten years.

The solution is stable. We haven't really had any issues until a bug hits the firewall. 

We are the service provider to the client, so we have a total of 28 people, excluding the team lead and the presale technical support or maybe a presale technical person. They are working directly on Sophos XGS. e tend to deal with enterprise-level customers. We don't have small-scale organizations under our portfolio. This solution is best suited for mid-range companies and larger. 

The solution is pretty scalable. I'd rate it a three out of five in terms of ease of scalability.

Support has been very poor.

Neutral

We have three major products, which we offer to clients. They are Palo Alto, Cisco ACI, and Sophos XGS.

There are many major differences between Sophos and Palo Alto. This product is not comparable to Palo Alto right now. Maybe the basic models of the Palo Alto can be compared with the Sophos XGS firewall, however, not the higher-end ones. Palo Alto is much more advanced. 

The solution is straightforward to set up. It is not overly complex.

How long it takes to deploy depends on how the implementation is requested. It won't take more than one hour if it is a basic implementation like setting up the firewall with ISP connections and all those things. However, if it is a complete setup with implementations, other tests, and all those things, it takes around six to seven hours.

After the installation, we do the software updates periodically along with the model which the client has purchased Apart from that, we also do the maintenance of the various policies and other configurations. We do make changes to the firewalls based on changing industry standards, et cetera.

I'd rate the ease of implementation a four out of five. 

If the customer requests assistance with the initial setup, however, we will provide an engineer to them. They'll come to the implementation site and assist.

I don't take care of the licensing part. There is a separate team.

We are a Sophos Gold partner. 

We have multiple firewalls on multiple OS versions. Basically, we do have two major pieces of software installed in the firewall, which are 1854 MR4 and the latest release, 1801.

There are multiple criteria when making a decision about whether to go with Sophos or maybe another firewall. It depends on the client's requirements as well as their budget. 

I'd rate the solution five out of ten.

The interface is great.

It's a very easy-to-use product.

The product was easy for us to install. 

The pricing is okay. 

We've had many problems lately. We're having issues with its firmware, now, and we are trying to fix it with the supplier, the Sophos supplier in Turkey. 

It has recently started to suddenly block and crash. We don't know what will happen. We're not sure if it is the device or something else. We're trying to fix the problem with Sophos. 

It's not extremely scalable. 

I've been using the solution for six months. 

I'm not sure what the issue is, however, it has been crashing and we're trying to find a fix or a solution. 

I don't find the solution to be very scalable. 

We have 300 people using it right now. 

We're working with a Sophos supplier in Turkey. When we run into issues, we reach out to them. We're dealing with them right now. 

The installation process was very simple and straightforward. It wasn't overly complex or difficult. For us, the deployment took about two days. 

You only need two people to maintain the product. It's not labor-intensive. 

I'm not sure of the exact amount we paid, however, compared to other firewalls, the pricing isn't too bad. 

I'm a customer and an end-user. 

We bought three devices from Sophos. We're just dealing with some issues with crashing right now.

I'd rate the solution five out of ten. 

Potential new users should clearly investigate other firewall models. They need to be sure of what they pick before they pay for any solution.

We use Sophos XGS for web security and web policies, it's our primary solution. authentication VPN site to site, SSL VPNs installations. Sophos Firewall designed its extreme protection IT Rules and policies security level Authentication is good sometimes it's tricky and very helpful. Sophos Firewall delivers advanced threat protection to instantly identify bots and other advanced threats while defending your network from today's sophisticated attacks. current live user activities diagnostics to generate logs and objectionable site restrictions, daily reports are a great solution for the work environment.

With the increase in cybersecurity threats, this solution has helped us at an organizational level. We have always been hit by someone at the end of our desk or hidden somewhere ex:- spoofing attacks, a man in the middle attacks, and ransomware new era of cybersecurity pain full concept, Mail spoof attacks, all these have to improve DMZ and secure the firewall policies and server-client Antivirus solutions. Daily monitoring manually or trusted third-party vendors monitoring tools. finally, we are worried about how strong we are at the cybersecurity level.

This is a great solution for security, authentication, hashing, and encryption level. Sophos is good at ACL rules, Port forwarding, SDWAN route policies, IT Rules and policies as well as Natting rules. It's a reliable product to secure web securities. whenever we want we switch to the ports securely Heartbeat monitoring live user activities is great to execute on a production level. Bandwidth control sometimes referred to as traffic shaping is one of the best firewall features. Link aggregation and SD-WAN (Software-defined Wide Area Network) are great features for businesses that need multiple links to the internet. thank you

There are occasional issues when we update an operating firmware there's some lag time. Updating requires us to reboot the firewall, in this scenario 24/7 organization will be the most effective. In addition, I'd like to see more focus on customer support calls we were waiting for hours to connect with them. In some cases, Sophos's team is extraordinarily helpful to solve any issues in the firewall. Sophos needs to focus on customer support through a chatbot or call management quickly so we can find some help on the client side. Thank you

I've been using this solution for five years. 

The solution is stable despite having to restart when we update. 

The solution is very scalable and we're able to handle all the pressure in our organization. We have over 100 VPNs and it all works well, Authentications, port forwarding, and all kind of security levels are much appreciated. 

Customer support needs to be improved. They're very helpful once you get them on the line but sometimes take up to an hour before we can speak to someone who can fix a problem. when a problem occurs at the production level we freeze and everything goes blank so a faster customer support call is much more appreciated.

Positive

The initial setup is complex. Sophos has some features like rules and policies, NATing, and PATing so deployment might take more time than if we were using an alternate solution. Deployment can take up to two weeks because every policy and VPN requires checking and that takes time. I've been working for the past 10+ years experience in network engineering and firewall configuration so we deployed in-house but we contacted Sophos for assistance when we needed it.

The Sophos or any kind of firewall is worthy to buy when we have dedicated servers and switches to implementation.

There are some very good features in this firewall and also some areas that need improving. I rate this product seven out of 10. 

We use it to secure the enterprise endpoint devices, whether they are servers, laptops, or mobile phones.

Security synchronization is one of the best features because it integrates the firewall with the endpoint devices.

It would be nice to have features like the network access control (NAC) that Cisco has for Identity Services Engine.

In the next release, I would also like to see an increase in the performance of the processing units.

I've been using Sophos XGS for about four years now.

The technical support is good. They have a support portal where you can log in a case and have direct support from one of the experts.

They are responsive and follow up closely, so I would give them a ten out of ten.

Positive

The initial setup is very user-friendly because they have graphical user interface options and command line interface options. I would give the initial setup a rating of five out of five.

It has three modes of deployment. You can have it deployed as physical hardware, as a virtual machine, or as software in the cloud.

We implemented it through an in-house team.

The pricing for Sophos is much better compared to that of Fortinet and Check Point. On a scale from one to five with one being expensive and five being competitive, I would rate Sophos' pricing at four.

The pricing can be for the hardware appliance and the license, or it can be subscription-based. It can be around 3000 USD up to 25,000 USD per year depending on the model or series of the hardware you choose to buy.

Sophos XGS is suitable for enterprise customers and SMBs.

Overall, I would rate Sophos XGS at eight out of ten.

I mostly use Sophos XGS for URL and web filtering and application control.

Sophos XGS' best features are simplicity and its built-in reporting tool.

Sophos XGS could be improved by adding a built-in hyper-converged solution.

I've been using Sophos XGS for three years.

Sophos XGS is very stable.

Sophos XGS is scalable.

Sophos XGS' technical support is very responsive.

Positive

The initial setup was quite simple, and the configuration took around an hour and a half.

Licensing for Sophos XGS is around $150 per unit, split into $100 for the hardware and $50 for the license. Sophos XGS is competitively priced.

I would rate Sophos XGS eight out of ten.

We primarily use the solution as a firewall.

The most valuable features are the Sophos management or the central management, including the reporting and managing of multiple firewalls using Sophos Central.

The synchronized security, which also integrates with the Sophos endpoint, is great. That's one of a few of the main features which is beneficial with Sophos XGS.

The solution is stable.

The setup is simple.

There were certain lacking capabilities, for example, the searching of its settings et cetera, previously in Sophos XG. There have been some features that were not visible or unavailable compared to the one here on Sophos XGS. Right now, Sophos XGS is stable with its current firmware and hardware versions. It’s gotten better.

I can’t speak to which features could be added.

As long as they just maintain the stability of the firmware version, we will remain happy.

Support is great, however, it can always be improved.

I’ve been working with the solution for one year. We’ve used it since 2021.

We’ve found the product to be stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable and the performance is good.

In general, the solution is scalable.

Its features and configuration can expand. As long as the engineer or the implementer knows which policies are needed, the Sophos firewall integrator can also help with that. If he or she does not know any complicated solution, Sophos support is also there to help.

I’ve had interactions with Sophos support.

They are actually quite responsive with their cases, as long as the open cases is properly informed or properly included with the right information.

They could always improve support a little bit.

Positive

The initial setup is just a simple set of options. Sophos also provides a lot of data sheets and tutorials online. During the initial setup, there is a guide, which the user can just follow as long as he or she knows their internal network. It’s pretty straightforward.

The maintenance isn’t too intense. However, it is on a case-by-case basis and depends on the complexity of the environment and size.

I really don't have visibility with the pricing. However, the price depends on the size of the box, which indicates that the more users you have, the bigger the box, the higher the price you have to pay.

I haven't had the opportunity to work with other solutions. There are a lot, like Palo Alto, which, in terms of security, are much better than Sophos, as people say. However, Sophos can also work well. It just depends on the company's complexity or preference in the firewall.

I'm currently an agent and a Sophos engineer here in the Philippines. We’re partners.

While we work primarily with on-premises deployments, it is also available on the cloud.

I’d rate the solution eight out of ten.