Sophos XGS Reviews

I am a user and we are also resellers of this solution. Our company is in the Ivory Coast, we are partners with Sophos and I'm a technician.

It's very easy to manage this solution. 

There are issues with some designs being able to work on high availability. We design our architecture in three tiers on the network. There is the core tier, the distribution tier, and the access tier. We haven't succeeded in our attempts to configure this and haven't been able to find documentation on how to go about it. Sophos has a single sign-on, but it requires configuration to communicate with the firewall and that is lacking. The configuration on Sophos is well described, but the configuration on the Windows system is not well described in relation to the Sophos knowledge base. It took a lot of my own research to figure out what was wrong. I'm a cyber security guy so it's very difficult for me to implement the solution.

I've been using this solution for seven years. 

My customers find the product to be stable.

I believe that the solution is scalable. 

We now have access to French support, English support, and Indian support. We had great support from India and we worked well together. I now choose French support, because that's my mother tongue but it's quite difficult to work with them.

The initial setup is simple and straightforward. When you connect on the wizard, you just click through and you're there. 

The pricing has changed a lot over the years. Sophos says they are less expensive than other solutions in the marketplace, but that's not my experience. I believe this product is more expensive. 

If you're looking for equipment that's easy to manage, this is a good product. I rate this solution eight out of 10. 

Sophos XGS is used by our customers as a firewall. It is a gateway or perimeter security device. We use content filtering for applications, bandwidth management, VPN, or as a web application firewall. We are using all of the features, such as authentication, captive portal, and single sign-on.

The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one. 

The VPN capability needs some improvement in Sophos XGS.

I have been using Sophos XGS for approximately 15 years.

Sophos XGS is a very stable solution.

The architecture of Sophos XGS is fixed, it is not scalable.

The support from Sophos XGS is very good.

The initial setup of Sophos XGS is very easy and straightforward.

I rate the initial setup difficulty level of Sophos XGS a one out of five.

The price of Sophos XGS depends on the type of license. However, the licensing cost is approximately 60 percent of the total cost.

I would recommend others evaluate the solution before they purchase it.

I rate Sophos XGS an eight out of ten.

I mainly use Sophos XGS for content filtering and reporting.

Sophos XGS's most valuable feature is content filtering.

There are some bugs relating to the product that allow VPN users to bypass the firewall.

I've been using Sophos XGS for about eight years.

Sophos XGS is stable.

Sophos XGS is scalable.

Sophos' technical support is not good and needs to improve responsiveness, integration, and knowledge.

Negative

The initial setup is complex as Sophos doesn't support the installation or configuration. I would rate the ease of setup as one out of five.

Sophos XGS costs around $75,000 for fifty units. Its pricing isn't very expensive - I'd rate it four out of five. 

I would give Sophos XGS a rating of eight out of ten.

It's deployed on-prem. We're using the latest version of this solution.

The SD-WAN feature isn't very good. It's there, but it doesn't work properly.

It's stable.

It's scalable.

Technical support is good. I would rate them 3 out of 5.

Setup was straightforward. One person is enough for deployment.

The ROI has been satisfactory.

The cost is comparable to other similar solutions.

I would rate this solution 7 out of 10.

We deploy the solution for our customers.

It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.

The solution is cost-effective and easy to manage.

It's a stable and reliable product.

The initial setup is straightforward and simple to manage.

I can't recall coming across any missing features. 

Support could be improved.

We've been using the solution for two years now. 

The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

I'm not sure about the scalability. I've never tried to scale.

However, it's my understanding that you need to replace the firewall if you need to expand.

We have more than ten people on the product.

The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue. 

It offers a pretty simple and straightforward setup. It's not hard to manage the process.

The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.

The pricing is pretty reasonable. It's relatively cost-effective. 

There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.

I'd rate the solution nine out of ten.

The product is cost-effective and if you're not looking for high speed it's quite good.