I mainly use Sophos XGS for content filtering and reporting.
Owner & MD at Naysz IT Consultancy & Services Pvt Ltd
Reasonably priced and great content filtering
Pros and Cons
- "Sophos XGS's most valuable feature is content filtering."
- "There are some bugs relating to the product that allow VPN users to bypass the firewall."
What is our primary use case?
What is most valuable?
Sophos XGS's most valuable feature is content filtering.
What needs improvement?
There are some bugs relating to the product that allow VPN users to bypass the firewall.
For how long have I used the solution?
I've been using Sophos XGS for about eight years.
Buyer's Guide
Sophos XGS
August 2025

Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
What do I think about the stability of the solution?
Sophos XGS is stable.
What do I think about the scalability of the solution?
Sophos XGS is scalable.
How are customer service and support?
Sophos' technical support is not good and needs to improve responsiveness, integration, and knowledge.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup is complex as Sophos doesn't support the installation or configuration. I would rate the ease of setup as one out of five.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS costs around $75,000 for fifty units. Its pricing isn't very expensive - I'd rate it four out of five.
What other advice do I have?
I would give Sophos XGS a rating of eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. System Integrator

Presales Consultant at General Technologies
Straightforward implementation but SD-WAN feature could be improved
Pros and Cons
- "Setup was straightforward. One person is enough for deployment."
- "The SD-WAN feature isn't very good. It's there, but it doesn't work properly."
What is our primary use case?
It's deployed on-prem. We're using the latest version of this solution.
What needs improvement?
The SD-WAN feature isn't very good. It's there, but it doesn't work properly.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Technical support is good. I would rate them 3 out of 5.
How was the initial setup?
Setup was straightforward. One person is enough for deployment.
What was our ROI?
The ROI has been satisfactory.
What's my experience with pricing, setup cost, and licensing?
The cost is comparable to other similar solutions.
What other advice do I have?
I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Sophos XGS
August 2025

Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
Managing Director at TopSOC
Quick to deploy, cost-effective, and reliable
Pros and Cons
- "The solution is cost-effective and easy to manage."
- "Support could be improved."
What is our primary use case?
We deploy the solution for our customers.
It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.
What is most valuable?
The solution is cost-effective and easy to manage.
It's a stable and reliable product.
The initial setup is straightforward and simple to manage.
What needs improvement?
I can't recall coming across any missing features.
Support could be improved.
For how long have I used the solution?
We've been using the solution for two years now.
What do I think about the stability of the solution?
The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I'm not sure about the scalability. I've never tried to scale.
However, it's my understanding that you need to replace the firewall if you need to expand.
We have more than ten people on the product.
How are customer service and support?
The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue.
How was the initial setup?
It offers a pretty simple and straightforward setup. It's not hard to manage the process.
The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty reasonable. It's relatively cost-effective.
There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.
What other advice do I have?
I'd rate the solution nine out of ten.
The product is cost-effective and if you're not looking for high speed it's quite good.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head Of IT at Misr Cement Qena
A cost-effective solution to control the network and for web browsing
Pros and Cons
- "It increases productivity in our company. Everything is protected."
- "Deployment could be easier."
What is our primary use case?
We use the solution to control the network and for web browsing. It provides threat protection.
What is most valuable?
It increases productivity in our company. Everything is protected.
What needs improvement?
Deployment could be easier.
For how long have I used the solution?
I have been using Sophos XGS for three years.
How are customer service and support?
I have the company we bought from Cisco, which provides technical support. If anything goes wrong, we call them for any help and support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
With Cisco, You have to buy everything separately and request many options. It's preferable to get a full bundle like Sophos offers. Sophos includes everything in one package, and any additional features are less expensive than Cisco.
It is 20% more expensive than Sophos.
How was the initial setup?
The initial setup is difficult. You need to take a course to learn how to deploy Sophos. With training and hands-on experience, it’s manageable now, but setting up Sophos for the first time was time-consuming. Deploying the security and configuring the network took a lot of effort initially, but the process becomes much easier once that's done.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Sales and Service Engineer at Racca Infotech Pvt
User-friendly solution that makes managing roles and policies very easy
Pros and Cons
- "Sophos XGS's best features are its VPN and ATPR1 cert protection."
- "There are some issues with conversion and user roles when upgrading to Cyberoam."
What is most valuable?
Sophos XGS's best features are its VPN and ATPR1 cert protection. It's also very user-friendly and makes managing roles and policies very easy.
What needs improvement?
There are some issues with conversion and user roles when upgrading to Cyberoam.
For how long have I used the solution?
I've been using Sophos XGS for two years.
What do I think about the stability of the solution?
Sophos XGS is stable.
What do I think about the scalability of the solution?
Sophos XGS is scalable.
How are customer service and support?
Sophos's technical support is excellent.
Which solution did I use previously and why did I switch?
I previously used Cyberoam, but Sophos XGS's licensing is easier.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS's pricing is very affordable.
What other advice do I have?
I would give Sophos XGS a rating of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: August 2025
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