Try our new research platform with insights from 80,000+ expert users
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
Real User
Overall work well, reliable, but reporting needs more information
Pros and Cons
  • "Overall the solution works well."
  • "The reporting could be improved in this solution by adding more details."

What is most valuable?

Overall the solution works well.

What needs improvement?

The reporting could be improved in this solution by adding more details.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

There used to be problems with the stability of the solution a few years ago but now the solution is stable and reliable.

Buyer's Guide
Sophos XG
April 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have approximately 400 users using this solution in my company and we plan to increase usage in the future.

How are customer service and support?

The technical support has been good.

How was the initial setup?

The initial installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution is priced well.

What other advice do I have?

I am satisfied with the solution.

I rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1418730 - PeerSpot reviewer
Director at a consultancy with 1-10 employees
Reseller
Feature rich, useful QoS function, and straightforward installation
Pros and Cons
  • "The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band."
  • "The reports could improve, they do not seem complete and more information could be added."

What is our primary use case?

I use this solution for a firewall and proxy server.

What is most valuable?

The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.

What needs improvement?

The reports could improve, they do not seem complete and more information could be added.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

I am very happy with the stability of the solution.

What do I think about the scalability of the solution?

There are currently five people using this solution in my organization.

How are customer service and technical support?

The technical support is good and they provided me assistance through email.

How was the initial setup?

The initial setup is easy. It takes approximately three hours to install.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution that is priced well and all the features are included.

What other advice do I have?

I would recommend this solution, it is very good.

I rate Sophos XG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Sophos XG
April 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,028 professionals have used our research since 2012.
Senior Executive IT at Mattsen Kumar LLC
Real User
After four years, we've never had a complaint from a customer
Pros and Cons
  • "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
  • "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."

What is our primary use case?

We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.

How has it helped my organization?

We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.

What is most valuable?

We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.

What needs improvement?

The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.

For how long have I used the solution?

I have been using Sophos XG for roughly four years. 

What do I think about the stability of the solution?

This solution is both stable and secure.

How are customer service and technical support?

The technical support is good enough. 

What other advice do I have?

I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization. 

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Support Executive at a healthcare company with 51-200 employees
Real User
A stable and economical solution but there's room for a more customizable graphical interface
Pros and Cons
  • "I recommend the solution due to its ease of use and pricing."
  • "An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics."

What is our primary use case?

Our main use case of this solution is to support internal clients with virus scanning on laptops and on critical processors.


What needs improvement?

An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics.

Most of the time we don't use the disk usage, memory or CPU graphs. The main graph we watch is the bandwidth usage.

Additionally, their previous update contained many bugs. They need to ensure that, before releasing a new version, there are not so many bugs.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The solution is stable.

Which solution did I use previously and why did I switch?

We previously used Caveo Systems, but that was about 10 years ago.

How was the initial setup?

The initial setup is very easy. The licensing and setting up of firewall rules takes some time, but the full deployment took about an hour.


What's my experience with pricing, setup cost, and licensing?

The pricing is economical.

What other advice do I have?

I recommend the solution due to its ease of use and pricing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Top 20
Secure, highly reliable, and good online support
Pros and Cons
  • "The security of Sophos XG is very good."
  • "Sophos XG could improve by coming out with more innovative feature developments."

What is our primary use case?

Sophos XG is used as a firewall to manage our WiFi connections.

What is most valuable?

The security of Sophos XG is very good.

What needs improvement?

Sophos XG could improve by coming out with more innovative feature developments.

The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.

For how long have I used the solution?

I have been using Sophos XG for approximately a few years.

What do I think about the stability of the solution?

I have found Sophos XG to be very stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is great.

As our business grows we will increase the users using this solution.

How are customer service and support?

I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.

How was the initial setup?

The initial setup is very easy, it took less than one hour.

What about the implementation team?

We used an integrator for the implementation of the solution.

We have two engineers for the deployment and maintenance of Sophos XG.

What's my experience with pricing, setup cost, and licensing?

The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.

What other advice do I have?

I would recommend Sophos XG to others. It is a good solution and I am satisfied.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1166202 - PeerSpot reviewer
IT Manager at a engineering company with 201-500 employees
Real User
Reasonably priced, implementation straightforward, but could be more user-friendly
Pros and Cons
  • "The stability of Sophos XG is good, it has good performance."
  • "In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click."

What is our primary use case?

Sophos XG is used as a network firewall.

What needs improvement?

In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click.

In the next version, the solution would be more user-friendly overall.

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

The stability of Sophos XG is good, it has good performance.

What do I think about the scalability of the solution?

Sophos XG has good scalability.

We have approximately 50 people that use the solution in my company.

We use this solution on a daily basis.

How are customer service and support?

We have contacted the support from Sophos XG but we do not require the support often.

Which solution did I use previously and why did I switch?

We previously used Sophos Cyberoam and we switched to Sophos XG because it was the end of life for the Sophos Cyberoam and the bandwidth was poor.

How was the initial setup?

The initial installation of Sophos XG was not difficult.

What about the implementation team?

We used an integrator to do the implementation of Sophos XG.

We only require one person for the implementation and maintenance of the solution.

What was our ROI?

The solution is very good and we have received a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos XG is reasonable. 

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network & Hardware Administrator at Nile Projects & Trading Co.
Real User
Top 20
Secure and stable tunnels with web filtering and application control give us confidence in our security
Pros and Cons
  • "It gives me a very good, stable connection in all tunnels."
  • "I would like to have remote access to clients using a static IP for a certain period of time."

What is our primary use case?

We use this solution for connecting site-to-site and client-to-site VPN for two protocols, IPsec and SSL VPN. We use encrypted tunnels to achieve fully secure connectivity between sites and clients.

It gives me a very good, stable connection in all tunnels.

How has it helped my organization?

Of course, it improves my organization to achieve fully secure connectivity between sites and clients.

It has a good web filtering database and a good application control database in addition to intrusion prevention. Together, these give me confidence in our security.

What is most valuable?

All of the features in this solution are good. The most valuable is the IPsec VPN tunneling and SSL VPN tunneling, both site-to-site and client-to-site.

The log viewer is extremely helpful for analyzing all incoming and outgoing traffic.

What needs improvement?

I would like to have remote access to clients using a static IP for a certain period of time. This would allow me to log in to any client, remotely, with a known and fixed IP address.

For how long have I used the solution?

We have been using this solution for five years.

Which solution did I use previously and why did I switch?

This is the first solution that we implemented.

What's my experience with pricing, setup cost, and licensing?

It's a suitable price and license.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Architect of solutions at a tech services company with 201-500 employees
Real User
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
  • "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
  • "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."

What is our primary use case?

We use this solution to secure the computers within our environment.

What is most valuable?

Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.

What needs improvement?

I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.

For how long have I used the solution?

I have been using Sophos XG for about two years.

What do I think about the stability of the solution?

This is a stable solution, I have not had any issues in regards to stability.

What do I think about the scalability of the solution?

This is a scalable solution. We have about two hundred users in our company.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.

How was the initial setup?

The initial setup was very straightforward and took about one week to complete.

What about the implementation team?

We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance. 

What other advice do I have?

I would recommend this solution as it offers good protection.

I would rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Product Categories
Firewalls
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.