Try our new research platform with insights from 80,000+ expert users
reviewer1167909 - PeerSpot reviewer
Owner at a tech services company with 11-50 employees
Real User
Oct 18, 2021
Reasonably priced, stable, easy to setup and has good technical support
Pros and Cons
  • "The most valuable feature of this solution is flexibility."
  • "Scalability could be improved. It could be better."

What is our primary use case?

Sophos XG is used as our firewall.

We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.

What is most valuable?

The most valuable feature of this solution is flexibility.

What needs improvement?

Scalability could be improved. It could be better.

For how long have I used the solution?

I have been working with Sophos XG for approximately six years.

Buyer's Guide
Sophos XG
December 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.

What do I think about the stability of the solution?

Sophos XG is a stable solution.

What do I think about the scalability of the solution?

It is scalable in the majority of cases. We've had a couple of problems.

Our main application is for medium-sized companies.

Which solution did I use previously and why did I switch?

We are also using FortiGate.

How was the initial setup?

The initial setup is easy, it's straightforward.

What was our ROI?

The technical support is good. We have no problems with technical support.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable but it would be great if it was reduced to half the price.

What other advice do I have?

I would recommend this solution. They all have different strengths and weaknesses, it all depends on the environment.

I would rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Senior Network Security Engineer at a tech services company with 51-200 employees
Reseller
Top 5
Aug 18, 2021
A good price for a manageable solution, but we have encountered bugs
Pros and Cons
  • "A valuable feature involves the solution's manageability."
  • "Even though things work on the back end, we have encountered bugs in the solution."

What is our primary use case?

The solution acts as a filter. 

What is most valuable?

A valuable feature involves the solution's manageability. 

What needs improvement?

Even though things work on the back end, we have encountered bugs in the solution. 

User interface and integration can stand improvement.

For how long have I used the solution?

I have been working with Sophos XG for two or three years. 

What do I think about the stability of the solution?

Owing to the fast and adequate response time we get, we do not have complaints about the stability. 

What do I think about the scalability of the solution?

Scalability is not an issue for us, as we are getting the requisite support, with fast response time. 

What's my experience with pricing, setup cost, and licensing?

The price is good for the moment. 

What other advice do I have?

We are a provider of services to our customers.

I would recommend this product to others. 

I rate Sophos XG as a seven out of ten, owing to the bugs we have come across. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Sophos XG
December 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
IT Technician at a mining and metals company with 51-200 employees
Real User
Aug 13, 2021
Useful dashboards, good graphical interface, and scalable
Pros and Cons
  • "The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network."
  • "There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades."

What is our primary use case?

I am using Sophos XG for network security.

What is most valuable?

The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network.

What needs improvement?

There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

There needs to be more tutorials and documentation. I have not done a lot of configuration because I need more training.

Which solution did I use previously and why did I switch?

We were previously using Cyberoam.

How was the initial setup?

The initial setup was not difficult to complete. I have not been trained as a Sophos administrator and it would have been easier if I had training. 

What other advice do I have?

I recommend this solution to others.

I rate Sophos XG a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
BabarAhmed1 - PeerSpot reviewer
Head Of Solutions at a tech services company with 11-50 employees
Reseller
Jul 6, 2021
Feature rich, reliable, good support, and good pricing
Pros and Cons
  • "There are many valuable features."
  • "They need to improve the SD-WAN feature."

What is our primary use case?

We are IT, service providers, here in Pakistan, we provide solutions for our customers.

We deploy this solution for the health care industry, in hospitals.

What is most valuable?

There are many valuable features.

It's a good product.

What needs improvement?

It is not recommended for larger enterprise customers.

They need to improve the SD-WAN feature.

For how long have I used the solution?

As we are service providers, we have deployed multiple deployments of Sophos XG for our customers.

Our clients are using the latest version.

What do I think about the stability of the solution?

Sophos XG is a reliable product.

What do I think about the scalability of the solution?

Sophos XG is easy to scale.

We have eight to ten customers who are using this solution.

How are customer service and technical support?

Technical support is good but there is a delay in response.

The response time needs improvement.

Which solution did I use previously and why did I switch?

We deal with Fortinet and Sangfor as well.

How was the initial setup?

The initial setup is easy to apply. It is not complex.

What's my experience with pricing, setup cost, and licensing?

The product is well priced. We are happy with the pricing.

The license is subscription-based.

What other advice do I have?

I would recommend this solution for less than 5,000 users.

I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1452045 - PeerSpot reviewer
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Real User
Jun 1, 2021
Secure, reliable access, with good support that responds promptly
Pros and Cons
  • "It is easy to implement."
  • "It is already secure but it could be better in terms of other breaches that may occur."

What is our primary use case?

We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.

What is most valuable?

It is easy to implement.

It is very secure, which is why we have chosen it.

What needs improvement?

It is already secure but it could be better in terms of other breaches that may occur.

For how long have I used the solution?

I have been using the latest version of Sophos XG for a few months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Sophos XG is scalable.

This solution is being used by approximately 800 to 1,000 people.

How are customer service and technical support?

Technical support is very good. They are very prompt.

Which solution did I use previously and why did I switch?

I have not used any other solutions before using Sophos XG.

How was the initial setup?

The initial setup is straightforward. It is easy to install and it only took a few hours to do.

You only need one person to maintain this solution.

What about the implementation team?

We have an in-house team to install and deploy the solution. We did not use an integrator.

What's my experience with pricing, setup cost, and licensing?

We pay our licensing fees yearly.

I don't think that it is expensive when you compare it with other solutions available on the market.

What other advice do I have?

We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.

I would rate Sophos XG a nine or a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1418730 - PeerSpot reviewer
Director at a consultancy with 1-10 employees
Reseller
May 29, 2021
Feature rich, useful QoS function, and straightforward installation
Pros and Cons
  • "The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band."
  • "The reports could improve, they do not seem complete and more information could be added."

What is our primary use case?

I use this solution for a firewall and proxy server.

What is most valuable?

The valuable features of this solution are the VPN, load balancer, and the QoS for splitting the ISP band.

What needs improvement?

The reports could improve, they do not seem complete and more information could be added.

For how long have I used the solution?

I have been using the solution for approximately two years.

What do I think about the stability of the solution?

I am very happy with the stability of the solution.

What do I think about the scalability of the solution?

There are currently five people using this solution in my organization.

How are customer service and technical support?

The technical support is good and they provided me assistance through email.

How was the initial setup?

The initial setup is easy. It takes approximately three hours to install.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution that is priced well and all the features are included.

What other advice do I have?

I would recommend this solution, it is very good.

I rate Sophos XG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Infrastructure Administrator at a manufacturing company with 1-10 employees
Real User
May 27, 2021
Fully integrated, easy to use, and scalable
Pros and Cons
  • "I have found the solution easy to use and fully integrated."
  • "The solution could improve by having better security."

What is most valuable?

I have found the solution easy to use and fully integrated.

What needs improvement?

The solution could improve by having better security.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the scalability of the solution?

In my experience, I have found it to be scalable.

How was the initial setup?

The installation took approximately one day to complete.

What about the implementation team?

We did the implementation of the solution and we used a team of two.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1584489 - PeerSpot reviewer
Senior Executive IT at a tech services company with 1,001-5,000 employees
Real User
May 24, 2021
After four years, we've never had a complaint from a customer
Pros and Cons
  • "We created and configured a VPN for connecting our remote sites and also to make it more secure and reliable. We also like its two-factor authentication features."
  • "The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher."

What is our primary use case?

We mainly use this solution for team meetings. We also implemented the LAN control for Sophos XG.

How has it helped my organization?

We have been dealing with this solution for the past four years and we haven't had any challenges or complaints from any of our clients.

What is most valuable?

We created and configured a VPN for connecting our remote sites to make them more secure and reliable. We also like its two-factor authentication features.

What needs improvement?

The support service level agreement in regard to the amount of time needed to upgrade things is too low. It should be higher.

For how long have I used the solution?

I have been using Sophos XG for roughly four years. 

What do I think about the stability of the solution?

This solution is both stable and secure.

How are customer service and technical support?

The technical support is good enough. 

What other advice do I have?

I would absolutely recommend this solution to others. It's far better than other solutions available on the market right now. This solution could benefit any organization. 

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Product Categories
Firewalls
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.