We use the solution as a next-generation firewall, protecting our websites, our studio, protecting our network from attacks and also content filtering for our youth, our users on the network, and also a gateway anti-virus.
General Manager at sysguard
The technical support for the end user was reduced because the wipe action was already controlled
Pros and Cons
- "The stability is very nice."
- "There can be an improvement in analysis and reporting. We need enhancement on the reporting side."
What is our primary use case?
How has it helped my organization?
The technical support for the end user was reduced because the wipe action was already controlled. Also, the gateway antivirus prevented any virus from getting onto PCs or laptops. The administration of our network is very efficient.
What is most valuable?
I've found content censoring to be the most useful.
What needs improvement?
There can be an improvement in analysis and reporting. We need enhancement on the reporting side.
Buyer's Guide
SonicWall TZ
May 2025

Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for 10 years.
What do I think about the stability of the solution?
The stability is very nice. We have around fifty people using the solution.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We used administrative documents from the website of SonicWall. There was no need for anything else. Deployment took one or two hours, but we had a planning session first. Without that, implementation would take a long time.
What's my experience with pricing, setup cost, and licensing?
Licensing costs have been around $2,000. There are no other costs above the standard licensing fees.
What other advice do I have?
I would recommend this solution, it's a good solution. I would rate it 8 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.

Easy to use solution that enables us to write rules for our network firewall
Pros and Cons
- "The feature we found most valuable in SonicWall TZ is that it is user-friendly for an administrator."
- "We would like to improve the rules configuration in SonicWall TZ. Sometimes the rules don't work."
What is our primary use case?
We use SonicWall TZ to write rules for our network firewall. You can use the matrix. It's easy to use.
How has it helped my organization?
We like the graphic user interface on SonicWall TZ. We use matrix principles to improve our organization.
What is most valuable?
The feature we found most valuable in SonicWall TZ is that it is user-friendly for an administrator.
What needs improvement?
We would like to improve the rules configuration in SonicWall TZ. Sometimes the rules don't work. We cannot prove that the rules don't work. Maybe they can improve that.
Sometimes you write a rule in SonicWall and users are not able to use YouTube, Facebook, or Instagram. Users can see YouTube or Instagram for a while, but five minutes later, they cannot visit the sites.
The additional feature I would like to see included in the next release of this solution are analyzers. They can put it in the software, i.e which users are in which sites.
We need to see which users are on which sites simultaneously. In this edition, it's hard to see. You can just see the IP address. FortiGate has 40 analyzers. Maybe SonicWall can put it in the license for at least three.
For how long have I used the solution?
We have been using SonicWall TZ for five years.
What do I think about the stability of the solution?
We have shifted to SonicWall on our customers' sites and sometimes they're not reliable or stable. I don't see SonicWall TZ as stable. It happened after the Dell company bought SonicWall. I see this stability problem rarely, not often.
What do I think about the scalability of the solution?
SonicWall TZ is scalable. The scalability is very good.
How are customer service and technical support?
We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a problem.
How was the initial setup?
The initial setup is not complex. It's easy. It's about the scale of the company. If we have just 15 employees, the setup takes almost one hour. If the company has 100 employees, it is three hours.
It's the user management that the company wants. They just want to let people go to the internet. If there are no rules or no constraints, it does not take time. It's easy to deploy.
What other advice do I have?
On a scale from one to ten, I would rate this product a nine. You can always improve some things.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Buyer's Guide
SonicWall TZ
May 2025

Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
IT Admin at a healthcare company with 11-50 employees
Offers threat protection but their technical support is not responsive
Pros and Cons
- "SonicWall TZ is stable."
- "I can't get the support that I need from SonicWall."
What is our primary use case?
Our primary use for SonicWall TZ is for a network firewall and for threat protection.
What needs improvement?
With SonicWall TZ, they should make the interface useful for the user. This needs to happen very soon because now the interface is not sufficient.
When I need to apply some features, I get many tasks and too many to create objects.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
SonicWall TZ is stable.
What do I think about the scalability of the solution?
Our IT administrator is just one person, me.
How are customer service and technical support?
I don't get the support that I need from SonicWall.
Which solution did I use previously and why did I switch?
I didn't use any other solutions previously.
What other advice do I have?
From one to ten, I would rate SonicWall TZ a seven for the end user experience. Other products have unlimited end users, but in SonicWall TZ there are just two admin users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President & Chief Information Officer at a aerospace/defense firm with 10,001+ employees
A lapse in technical support has me looking for a new solution
Pros and Cons
- "I have found this solution to be easier to use when compared to other products, such as those offered by Cisco."
- "The lack of support is having me look into other solutions to replace SonicWALL."
What is our primary use case?
Our primary use case for this product is for remote access to smart-building solutions that we implement.
How has it helped my organization?
I have found this solution to be easier to use when compared to other products, such as those offered by Cisco.
What is most valuable?
The most valuable feature of this solution is that it is easy to install and maintain.
What needs improvement?
The support for this product has to be improved.
With what I use, I don't really require any other features.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have not had any issues with the stability of this product. We have additional sites, aside from the smart-building, and we haven't encountered any hardware failure.
What do I think about the scalability of the solution?
In terms of scalability, it is scalable to a certain extent. The downside is that one of the models has fiber-optic connections, but the other platforms do not support it.
How are customer service and technical support?
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall.
How was the initial setup?
The setup is very easy compared to other platforms, where with Cisco or Huawei you have to move from one application to another. I did not have the training, but for me, it was really easy to use. The implementation took a few hours.
While every site is different, based on what I have implemented it takes just a single engineer to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
The product pricing is relatively good, compared to other products, including the licenses. However, if you do not get support then the cost of the outlay is not really relevant.
Which other solutions did I evaluate?
We use other platforms including those offered by Cisco and Huawei. I had been looking into small firewall solutions that are capable of handling fiber-optic connections, rather than just Copper. I didn't want to pay for the premium platform just to use fiber-optic connections. However, the capability is not there on smaller platforms, including this one.
We chose this solution because it is easier to use than others.
What other advice do I have?
Currently, SonicWall is our primary solution. To me, it can no longer be the primary because if I need support then I may not get it. With other products, it is quite simple.
For any new projects that I'll be working on, I will not be using SonicWall. This is simply a business decision that is based on my experience. I am responsible for the design, implementation, maintenance, and moving forward with the customer. If I am not happy then I cannot implement the solution because it will not help me in the future.
To be honest, when it comes to integration I would rate this product a nine out of ten. But, because of the lack of support, overall, I can only rate it one out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technologist at Digifabshop (Hudson, NY)
Algorithm detects and deals with any kind of malware that comes into our network
Pros and Cons
- "I have found the stability of this product to be excellent."
- "An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted."
What is our primary use case?
Our primary use case for this solution is to protect our network.
How has it helped my organization?
This product has a really good algorithm to find and deal with any kind of malware that comes into our network. We have had no incidents at all of any kind of piracy, corruption, etc.
What is most valuable?
In terms of features, I find that this product has good configurability. It also does its job really well.
What needs improvement?
I find that the user interface for the product configuration needs improvement. It is not intuitive when you are trying to figure out how to get something done.
An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I have found the stability of this product to be excellent. It is very stable, and nothing goes wrong. It just works.
What do I think about the scalability of the solution?
I imagine that the product is very scalable, but what we are using is probably one-tenth of its capacity. We have around fifty users.
How are customer service and technical support?
Their technical support is excellent.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to this one.
How was the initial setup?
The initial setup was straightforward. It took us under ten minutes to deploy, from taking it out of the box, plugging it in, and having it up and running.
Beyond this initial setup, everything is automatic and it does not require maintenance.
What about the implementation team?
I handled the installation myself, with some help from their technical support.
What was our ROI?
I imagine that we have seen a return on our investment, but it is invisible. It is a firewall and we haven't suffered any loss. Had we, then it would have been a lot more than the cost of the device and the license. As far as I'm concerned it pays for itself instantly.
What's my experience with pricing, setup cost, and licensing?
The pricing was a factor for us, and we felt that the price was good.
The licensing cost is on an annual basis, and there are no additional costs.
Which other solutions did I evaluate?
I did some research on other solutions, and I found that they were all pretty much similar. I was having a very hard time choosing an alternative, so I went with what we already had in place.
What other advice do I have?
My advice to others who are implementing this solution is to take advantage of their technical support.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SME, IT Consultant & Founder with 11-50 employees
Has the best ease of use I've encountered in my limited experience
What is our primary use case?
This was for a small business with roughly twelve 5x8 employee users. This is not a healthcare client but they do value their security.
How has it helped my organization?
We bought a T115 which was working fine, but when we went to renew the contract, it jumped to twice the amount. I asked why and was told the two-year-old model was being discontinued. My option was to upgrade to a SOHO or TZ. Not only was this a waste of money, but it also made me look bad.
What is most valuable?
SonicWall does have the best ease of use I've encountered in my limited experience. It's easy to set up.
What needs improvement?
The hardware is outdated and very slow. They are far behind Sophos and even FortiGate when it comes to hardware.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President with 11-50 employees
Provides the cost-effective level of sophistication we need in firewall protection
Pros and Cons
- "I would like them to make the interface a little bit easier to use so you can find out where in the heck you're going instead of having to go to 15 different places to get something installed."
What is our primary use case?
Firewall protection from the internet.
How has it helped my organization?
It allows us to be a little bit less worried about what's coming in and it does the same for our clients too.
What is most valuable?
It's sophisticated enough without breaking the bank.
What needs improvement?
I would like them to make the interface a little bit easier to use so you can find out where in the heck you're going instead of having to go to 15 different places to get something installed.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
For the small clients that we're using it for it has quite a bit of capability. We don't need anything more.
How is customer service and technical support?
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them they're pretty good.
What other advice do I have?
Important criteria, when selecting a vendor, are that the product has
- to be one that my small clients can afford
- the capability of doing what needs to be done
- good quality and good technical support
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Supervisor at a construction company with 501-1,000 employees
It is very stable with no issues. The firewall has been up for the past 35 days non-stop.
Pros and Cons
- "We use the content filter quite a lot because it's an office setting. During working hours, we like to censor the sites users can visit so it increases productivity. Therefore, the content filter has been good for us."
- "It is very stable with no issues. The firewall's been up for the past 35 days non-stop. It's performed great. It has performed as it should perform."
- "It would be good if Analyzer would be part of the stock license, so even if a layperson is getting the device, he or she doesn't forgets about ordering the Analyzer because it's already there."
What is our primary use case?
It is a multi-setting tool. We have about 50 users at any point in time. So far, we haven't had any problems.
How has it helped my organization?
We use the content filter and the SSL VPN:
- The content filter has increased our productivity, especially during working hours. We don't have users spending time on social media during working hours. This means productivity is good.
- Then, when the guys are offsite, they are still able to work without taking any breaks due to the SSL VPN that we use.
What is most valuable?
We use the content filter quite a lot because it's an office setting. During working hours, we like to censor the sites users can visit so it increases productivity. Therefore, the content filter has been good for us.
We have been using the SSL VPN as well, because most of our people do travel. They go for rest and recuperation approximately every six weeks, and they are offsite for about 10 days. More often than not, they need to login, or get onto shared drives, to do some work.
What needs improvement?
SonicWall Analyzer needs a different license. It would be good if Analyzer would be part of the stock license, so even if a layperson is getting the device, he or she doesn't forgets about ordering the Analyzer because it's already there.
This is what we realized that over the last few months. We tried to pull some analysis, and without the Analyzer, we couldn't. Now, we are in the process of buying the additional license. It would have been better embedded from the beginning.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is very stable with no issues. The firewall has been up for the past 35 days non-stop. It's performed great. It has performed as it should perform.
What do I think about the scalability of the solution?
Scalability is fine. Our needs do not vary regarding scalability. They are constant. We have about 50 users.
How are customer service and technical support?
We used it on one occasion. It was quite straight forward. We have a 24/7 support service option. The people who provided support were very efficient.
Which solution did I use previously and why did I switch?
The main company has been using SonicWall for awhile. When we setup our local office in Ghana, we decided to use what was being utilized in the main office for the local office.
How was the initial setup?
The initial setup was very straightforward. The wizard was helpful. It took less than an hour and a half to set it up and have at least the basic functions apparent. The primary set-up took less than two hours, then we were up and running.
What's my experience with pricing, setup cost, and licensing?
SonicWall has authorized distributors in our country. They have about two or three distributors in the country, so it makes it a bit easier. What we do is to request a quotation from these distributors, then we do a value for money analysis and see which one of them is giving us a competitive price.
Getting licenses in our country, Ghana, is not easy. Though, once we have them, adding them is quick (about a day).
Overall, the cost is great.
Which other solutions did I evaluate?
No, because we chose SonicWall because they are on our main company's vendor.
We did decide to go with SonicWall TZ instead of SonicWall NSA, because the SonicWall NSA is bigger and more costly.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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