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IT Administrator at a healthcare company with 51-200 employees
Real User
Good support, very stable, easy to use, and useful for viewing network utilization
Pros and Cons
  • "Most of the features are useful. It is easy to configure and easy to troubleshoot. I can see the utilization of different networks, and there are also App control features."
  • "FortiGate has a client DNS in the firewall, but SonicWall doesn't have that. To create or configure a site-to-site VPN tunnel, we have to give a DNS name. Currently, we have to get the DNS name from a third party and then include it in SonicWall, whereas FortiGate has its own client DNS, so it provides a DNS name, and it does not require a third party. There should be a graphical option to view the network utilization and bandwidth usage."

What is our primary use case?

We have multiple branches, and we have configured SonicWall VPNs for branch-to-branch connectivity through IPSec. I am also restricting websites to protect us from hackers, torrents, games, and other such things. I am using SonicWall TZ 400 series.

What is most valuable?

Most of the features are useful. It is easy to configure and easy to troubleshoot.

I can see the utilization of different networks, and there are also App control features. 

What needs improvement?

FortiGate has a client DNS in the firewall, but SonicWall doesn't have that. To create or configure a site-to-site VPN tunnel, we have to give a DNS name. Currently, we have to get the DNS name from a third party and then include it in SonicWall, whereas FortiGate has its own client DNS, so it provides a DNS name, and it does not require a third party.

There should be a graphical option to view the network utilization and bandwidth usage.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have 100 users of this solution. We might increase its usage in the future in about eight months.

How are customer service and technical support?

Their technical support is good. They are very helpful. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We were using ESET Antivirus for endpoint security. For firewalls, we were using FortiGate and MikroTik firewalls. FortiGate is fine, and it is helpful and easy, but MikroTik is not. It can't stop attacks from hackers.

In addition to SonicWall TZ, we are now using Cloud App Security from SonicWall for endpoint security, and we have Email Security from SonicWall for emails. In addition, we are using Capture Client from SonicWall for endpoint protection. All these solutions are very helpful, easy to configure, and easy to troubleshoot.

How was the initial setup?

It was straightforward. It took five to ten minutes.

What other advice do I have?

I would recommend this solution. We plan to keep using this solution. We have recently renewed our license, and we don't have any plans to use any other solution.

I would rate SonicWall TZ an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
Reseller
Good central interface and solid security features.
Pros and Cons
  • "We like the central interface and we like the security features. Additionally, we use SonicWall with VPN connectivity and we have had no problems with SonicWall all these years."
  • "I would like to see a SonicWall integration with the DLP tool, this would be interesting. Data Loss Prevention integration."

What is our primary use case?

The purpose of SonicWall is as a unified threat management appliance. We use SonicWall to protect our customers from cyber threat.

We have SonicWall in customer's on-premises environment and we have SonicWall in cloud data centers.

What is most valuable?

We like the central interface and we like the security features. Additionally, we use SonicWall with VPN connectivity and we have had no problems with SonicWall all these years.

What needs improvement?

In the next release, I would like to see a SonicWall integration with the DLP tool, this would be interesting. Data Loss Prevention integration.

For how long have I used the solution?

I have been using SonicWall TZ for about 10 years.

What do I think about the stability of the solution?

SonicWall TZ is a stable solution.

What do I think about the scalability of the solution?

In terms of scalability, we have to choose the right model according to the customer, their company's size, and according to the internet link capacity. Also according to the quantity of user parameters and the user quantity. The number of users and the link capacity are two parameters to define which SonicWall model is appropriate for that company.

How are customer service and support?

They have a good technical support. I have no problem with them.

How was the initial setup?

It is easy to set up SonicWall. It just depends on the scope of the project.

To set up for initial use takes about two hours. We start with the basic configuration and that is enough to start using SonicWall. After that, we do the more complex and detailed configuration of the security features.

Since we can deploy SonicWall in two hours with the basic configuration, we do a fast start because my users are starting to use the web and receive emails. After that, we do the next steps of the complex config for the more detailed secured configurations.

What other advice do I have?

I would recommend SonicWall to other companies for their security, for the end customer and for security companies, to use as a UTM appliance. 

On a scale of one to ten, I would rate SonicWall TZ a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Balaji Desai
Head Information Technology at a manufacturing company with 501-1,000 employees
Real User
Top 20
User-friendly, reasonably priced, and good threat prevention, but the technical support needs improvement
Pros and Cons
  • "The most valuable feature is the user-friendly navigation."
  • "The VPN that is available in the new version is a bit bulky and slower in speed."

What is our primary use case?

The primary use case is to protect all of the internal users from cyber attacks.

What is most valuable?

The most valuable feature is the user-friendly navigation.

What needs improvement?

As compared to other firewalls, they should provide an unlimited number of users for the SSL VPN.

The VPN that is available in the new version is a bit bulky and slower in speed. It should also be easier to use.

The SD-WAN feature should be enhanced, similar to Fortinet FortiGate.

For how long have I used the solution?

I have been working with this solution for six months.

We have just upgraded TZ to 350.

What do I think about the stability of the solution?

We are not able to use the VPN. It has limitations. It comes with a certain number of users and we have to spend a lot for VPN accessibility.

How are customer service and technical support?

The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or certain countries.

When contacting their technical support, the technical support said that such a facility is not available in this firewall.

Another issue we had with technical support was when we wanted all of our VPN users to be migrated from our old firewall to this firewall, but somehow, technically they failed to do it. We had to configure it manually.

The technical competency of technical support is a bit on the lower side.

How was the initial setup?

The initial setup was straightforward.

We have two engineers to maintain and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price is fair.

What other advice do I have?

If it is used for internal users, it is very good as a firewall. But if it has to be used for VPN, it will be a bit costly and the VPN may be bulky. 

Using the VPN is not recommended, but as a firewall for blocking threats, it's good.

I would rate SonicWall TZ a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rajendra Burla
Manager IT/ System Administrator/ Network Administrator at Indsec
Real User
Top 20
Provides all required security features and the ability to block anything we want to block
Pros and Cons
  • "We are able to block whatever we want to block by using this product. It provides all required security features, such as content filtering, VPN, in one box. Before switching to SonicWall, we had specified all required features."
  • "It could be made more user friendly."

What is our primary use case?

We are using this firewall with content filtering and other features. 

What is most valuable?

We are able to block whatever we want to block by using this product. It provides all required security features, such as content filtering, VPN, in one box. Before switching to SonicWall, we had specified all required features.

What needs improvement?

It could be made more user friendly.

For how long have I used the solution?

We have been using SonicWall products for around ten years. Specifically, we have been using SonicWall TZ for the last five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is fine in terms of scalability.

How are customer service and technical support?

Their technical support is good. For technical support, sometimes we write directly to SonicWall, and they provide the solution. We sometimes also contact our vendor for support. 

Which solution did I use previously and why did I switch?

We used GajShield previously. The product went down once, and the GajShield team was unable to provide the support. That's why we replaced the product. 

How was the initial setup?

Its installation is very easy. It took around four hours to install it.

What about the implementation team?

Implementation was done by me with some help from the vendor. I also manage this solution and use it on daily basis. We have an AMC contract with SonicWall, and we renew it directly with them. 

What's my experience with pricing, setup cost, and licensing?

Its pricing is okay as compared to other solutions.

What other advice do I have?

We have been using this product for around ten years, and we are very comfortable with this product. I would recommend this product based on your requirements. 

I would rate SonicWall TZ a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Roy Haddad
Director at FOXMINDS Solutions LLC
Real User
Top 20
Effective content filtering, interface easy to navigate, and excellent customer support
Pros and Cons
  • "The most valuable features have been content filtering, and the interface is easy to navigate and to use."
  • "The log sections could be done more clearly."

What is our primary use case?

We use the solution for internet access, content filtering, point-to-point tunnels, and bandwidth management.

What is most valuable?

The most valuable features have been content filtering, and the interface is easy to navigate and to use.

What needs improvement?

The log sections could be done more clearly.

I would like there to be the ability to manage content filtering on a per-user basis or by using the application as we normally would for all users. Currently, it is applied to a group of users and I do not think it is reliable or performing as good as it should.

For how long have I used the solution?

I have been using this solution for approximately 12 years.

What do I think about the stability of the solution?

I have found this solution reliable and stable.

What do I think about the scalability of the solution?

The solution is scalable. Our client's user usage sizes vary. We have clients with five to 200 users using the solution. The number of connections is not limited and there is always room for expansion.

How are customer service and technical support?

The technical support is excellent.

Which solution did I use previously and why did I switch?

We previously used Microsoft before SonicWall. We switched because this solution has more features, such as embedded content filtering.

How was the initial setup?

The initial setup is easy.

What about the implementation team?

If you are not using a vendor or implementation team it can take a maximum of three hours for a medium-size company of 50 users.

What's my experience with pricing, setup cost, and licensing?

The price is fair for the solution for the quality you receive.

What other advice do I have?

I would recommend this solution because it is easy to use and the configuration is simple.

I rate SonicWall TZ an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Jefferson Monfardini
IT Director at BRASP
Real User
Top 20
Excellent protection, secure VPN connection, that is simple to install, and reliable
Pros and Cons
  • "The most valuable feature is content filtering and app control."
  • "The reporting analytics could be improved, it is very unstable."

What is our primary use case?

I am a SonicWall certified professional, and my company has SonicWall MSP, as well as projects, security, and limited protection.

I am a reseller, as well as a Silver partner.

SonicWall TZ is primarily used by the NSA to secure internet network and products.

What is most valuable?

The most valuable feature is content filtering and app control.

I like to security with integrated thread prevention and SD-WAN.

What needs improvement?

SonicWall has many problems with the reporting analytics.

The reporting analytics could be improved, it is very unstable.

For how long have I used the solution?

I have been using SonicWall TZ for approximately nine years.

What do I think about the stability of the solution?

SonicWall TZ is a stable solution.

What do I think about the scalability of the solution?

It is a scalable product.

There are approximately 1,000 users among all of my customers.

I am an MSP SonicWall provider and about 50 SonicWall solutions spread across many customers, each with 10-100 users.

We intend to increase our usage because, in Brazil, we have a lot of problems with viruses, crypto viruses, and trojans. We can offer them security.

How was the initial setup?

The initial setup was straightforward and simple.

It took approximately two hours to deploy the initial setup.

It can be deployed very quickly both on the cloud and on-premises.

I have a team of ten technical professionals to maintain and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are on a anual or monthly basis.

There are no additional costs. It is only about support and license fees.

What other advice do I have?

SonicWall is a good product that I enjoy using, and the security is superior to that of other security companies. It provides excellent protection.

I would rate SonicWall TZ a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of IT at a engineering company with 501-1,000 employees
Real User
Top 10
Protects the business from being compromised
Pros and Cons
  • "It does exactly what it says on the tin. It is good for protecting the business from being compromised. Its port protection is very good."
  • "It could probably be more user-friendly, and it could be more scalable with releases and subscriptions."

What is our primary use case?

We use it for protection. We're about two versions behind the latest version.

What is most valuable?

It does exactly what it says on the tin. It is good for protecting the business from being compromised. Its port protection is very good.

What needs improvement?

It could probably be more user-friendly, and it could be more scalable with releases and subscriptions.

For how long have I used the solution?

I have been using this solution for a few years.

What do I think about the scalability of the solution?

Its scalability is not bad. It could be more scalable with releases and subscriptions. 

We have about 200 users.

How are customer service and support?

I never needed their support.

Which solution did I use previously and why did I switch?

I can't remember the old solution we had, but it was no good. So, we went to SonicWall.

How was the initial setup?

It was a long time ago. From what I recall, it was pretty straightforward.

For deployment and maintenance, we have a technical team of around five internal people.

What's my experience with pricing, setup cost, and licensing?

We have to pay yearly. Its licensing can be improved, and they should provide more features, such as AV, email filtering, and so on with the basic subscription.

What other advice do I have?

There are a lot of products out there, and I don't have that much experience with any other product. If I have to buy a new product, I would probably review and do a comparison with SonicWall. 

Overall, I don't have any issues with the product. I like this product. It is very good. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Network Engineer at a healthcare company with 501-1,000 employees
Real User
Great throughput, no packet loss, but has feature limitations
Pros and Cons
  • "The site-to-site VPN connections, content filtering, and in our current remote working situation, SSL VPN remote desktop connectivity are the most valuable features."
  • "The areas we would like to see improvement include more features available similar to the equivalent FortiGate appliance, e.g. SSL encryption and inspection. Two-factor authentication capability would be another additional feature that could be included in the next release."

What is our primary use case?

Our primary use cases are a site-to-site VPN connection, content filtering and in addition SSL VPN connectivity for remote desktops.

How has it helped my organization?

It provides our organization with very low throughput.

What is most valuable?

The site-to-site VPN connections, content filtering, and in our current remote working situation, SSL VPN remote desktop connectivity are the most valuable features. 

What needs improvement?

The areas we would like to see improvement include more features available similar to the equivalent FortiGate appliance, e.g. SSL encryption and inspection. Two-factor authentication capability would be another additional feature that could be included in the next release. 

For how long have I used the solution?

I have been using SonicWall for 2 years. We have utilized SonicWall appliances for the last 7 years.

What do I think about the stability of the solution?

The overall stability has been good, there were no issues or concerns from the viewpoint.

What do I think about the scalability of the solution?

We size our appliance based on the number of users, in this solution the TZ appliance was suitable for 30-40 users.

How are customer service and support?

We experienced a very good level of support from the vendor and they have assisted us in real time via remote session when needed.

How was the initial setup?

The initial setup is very straightforward. It took approximately 3-4 hours.

What's my experience with pricing, setup cost, and licensing?

In comparison to competitors the license price is higher and as a suggestion, for 10-15 users potentially provide a free basic license.

Which other solutions did I evaluate?

We did evaluate the Fortinet FortiGate equivalent option.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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