Smartsheet Reviews

We used it for two scenarios. The first one was in project management. We made up the collaboration with our customer using Smartsheet. The second scenario was a financial application to control the cash flow.

It helped simplify project management and financial tracking, making it very friendly and powerful without the need for deep knowledge of forms or code. It's stable and simple to use.

Its mechanics align themselves very well, making it very powerful and simple. Its interface is almost like you are using it yourself, making it very friendly. You don't need to develop deep knowledge of forms or something like that.

I think it is a very good program. However, the only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet.

We used the solution for four or five years.

It was stable. We never had a problem with this program.

It's good to work with, and you have a lot of choices. In other words, it is scalable.

I cannot rate customer service since we never used it. Smartsheet never failed, so we didn't need to reach out to customer service.

Positive

We migrated all of our applications to Odoo due to the full integration that we have in other solutions.

The initial setup was pretty easy. It is just like opening boxes.

I did the deployment myself.

It's really hard to quantify since you don't have to invest much time in learning it. It is simple to use and stable, so it is worth the money invested.

We used the monthly subscription, which is really cheap. It is not expensive.

Odoo. We migrated to Odoo because it is a fully integrated ERP. We have all the projects, accountability, and services in one place without needing any interfaces or integrations.

I would recommend it to others. It is a good program and provides the features they promise.

I'd rate the solution nine out of ten.

The primary use is for keeping track of work and ensuring that everyone on the team is aware of what tasks are being worked on and the progress of client-related processes.

It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations.

It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product. Another area that could benefit from enhancements, is scalability features, particularly in managing the growing complexity that comes with more users.

There have been occasional minor issues, like freezing or reports not running as efficiently as desired. I would rate it seven out of ten.

There's definitely room for improvement when it comes to scalability. As the user count increases, it can become challenging to effectively track multiple tasks with numerous users simultaneously using the platform. I would rate it eight out of ten.

I would recommend it as a suitable product for beginners. After the user base expands significantly, you might want to consider a different solution like QuickBase. But for those starting out with a limited number of users, it's a good choice. I would rate it eight out of ten.

Our internal Ops teams do engineering and deployment projects in Smartsheet. 

The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours. 

The product simplifies project management. We have worked with other project management tools and found that Smartsheet simplifies the overall interaction in an organization. You can do everything from the software. 

Smartsheet needs to improve the user interface. 

I have been using the product since 2014. 

I have never heard any PMs complain about Smartsheet and would rate stability a ten out of ten. 

I rate the solution's scalability a ten out of ten. It doesn't have any limitations on scalability. 

My company provides technical support to customers. 

Configuring user identity is complex in the tool. 

The tool is a SaaS-based product. I rate it a seven out of ten. 

We used Smartsheet as a project management software tool. It's an open platform, companies can use it as for their requirements. It has lots of customizations, automation, and integration. They can integrate it easily. 

Many companies are using Smartsheet for CRM for asset management. They can customize their solution as per their requirement. Everything is customizable in Smartsheet.

My company was looking for a solution where the teams could collaborate with each other. Smartsheet has helped the company to achieve this.

The most valuable feature of Smartsheet is it can be highly customized.

Smartsheet could improve the UI and integrations. Some of Smartsheet's competitors have more than 2,000 integrations while Smartsheet only has approximately 40 integration applications.

I have been using Smartsheet for approximately one year.

Smartsheet is stable.

There are no limitations in Smartsheet, it is highly scalable.

We have approximately 50 people using this solution in my company.

I did not use support that ofter.

I rate the support from Smartsheet a four out of five.

I have used Jira previously. Smartsheet functions similarly to Jira but has a feel similar to Microsoft Excel. However, Microsoft Excel has some limitations, but in Smartsheet we don't have any limitations. You can use customized automation, and integration.

The initial setup of Smartsheet is more difficult than other similar solutions. The implementation took approximately three days.

Smartsheet has many licensing models. You need to add the package that best suits your requirements. The license is paid per user and it is monthly. The cost was approximately $7 per PC, $15 for professional, and $33 for the enterprise plan.

The overall cost of the solution is expensive.

I rate Smartsheet a seven out of ten.

We work for an IT corporate here. Any project that is going to have resources expended gets a project manager assigned. We use Smartsheets to track everything from the schedule to the actions.

It's a cloud solution. We're buying software as a service.

The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces.

One of the nice things about Smartsheets is that we can use it to notify people who have assigned actions. It integrates very easily with email, etc. We can just set it up for certain reminders. The report tools are very easy. I'm pretty impressed with it so far.

There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that.

I have been using it since I came to this company. It has been about four months.

We're buying it as software as a service. It is cloud-based, and we haven't had any outages or trouble trying to get into it.

It is scalable. Especially with the way we're buying it, we can just increase the licenses and keep rolling.

The project managers use it most, but then the leads are also able to update their own tasks within a sheet. Currently, more than 1,000 people have access to it, but there are less than 50 people who are fully licensed to make all the changes, create sheets, etc.

I wasn't there when they set it up, so I can't comment on it too much, but we bought the big server solution set that has all the templates and other things. We have the entire project with all the templates and basic sheets and even the dashboard that we need. It works very well when you do that.

In terms of maintenance, the updates are pushed by the vendor, but we have three people acting as administrators within our environment.

It is less expensive than Microsoft Project for enterprise or Oracle Primavera by an order of magnitude. If you buy a Microsoft Project license, it's probably $300 or so by itself, whereas Smartsheet is probably less than $50 per head.

It is very good for keeping everybody informed. Its interface is a little different from what you're accustomed to if you're a Microsoft Project or Oracle Primavera user, but I wouldn't let that stop you. I would encourage you to take a look at it and see if it'll work for your implementation.

I'm still early. So, I would rate it a seven out of ten. I'd probably move it to eight once I'm more comfortable with it.

We use this solution for portfolio, project, and program management.

We each have a license on our machines and use the solution online. It's deployed on the cloud.

We have 50 people using this solution. All of the senior leadership, program leaders, and project managers use this solution. You don't need a license to use it, but you need a license to edit. Everybody has access to it and can see the roles, responsibilities, and comment on it.

The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports. There are also predecessors, and you can link activities that are interconnected and communicate on the same platform with collaborators and team members.

The long-term timelines could be improved, especially the visuals on the projection Gantt chart. When you have to take the sheet and project it, there's no way to easily convert it into a PowerPoint. You have to use Tableau or something else. If there was a way to quickly capture the long-term timelines from Smartsheet into a visualization software, that would be really useful for board meetings or the more strategic meetings.

I have been using this solution for about eight years.

The stability is good.

It's scalable.

Technical support is good and they provide training.

We just purchased it through the company and then it gets installed on our machines. Deployment took a few hours.

We keep all our timelines and projections on the software, so it's very effective for us.

There would be more extensive usage if the solution were cheaper. It's really expensive right now, and that's why we provide a few licenses for admins. The rest of them are just users without admin privileges.

I would rate this solution 8 out of 10.

I use Smartsheet to plan small projects. It's good for putting down a quick-and-dirty project plan. I use it to create a list of tasks and track which ones are completed.

Smartsheet is easy to use.

Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.

I've been using Smartsheet for two or three years.

Smartsheet is stable.

I use Smartsheet for small stuff. I can't say how scalable it is because I haven't used it on a large scale. Some other folks on the team are using it for their projects, but it isn't a production tool that we use to manage real projects.

I was using Microsoft Project and Excel to do the same job previously. I wanted an easy solution, and I found Smartsheet. I tried it, and it seemed to do the trick.

Setting up Smartsheet is straightforward. I did it by myself. I used a personal license to try it, and it was easy.

I pay for a personal license, but I'm not sure what an enterprise license would cost. 

I rate Smartsheet eight out of 10. 

We're a large engineering company and we use Smartsheets in our various offices and locations to manage big construction projects, contract administration and project management for coordinating activities and tracking information. I'm the PM/CM practice leader.

The valuable feature for us is the ability to coordinate and share information at a relatively inexpensive cost because you can have a lot of shared users that don't have to be licensed.

One of the improvements I'd like to see would be the ability to have attachments that could be edited within Smartsheet. Currently, attachments need to be removed, edited and then returned which is what SharePoint does. 

I've been using this solution for about 10 years. 

The initial setup is straightforward. There is a lot of good training on their website so it's easy to learn even if you're a new user. 

I believe that licensing costs are $300 per year per license.

I would highly recommend this tool. It's sophisticated and uses the fundamentals of an Excel spreadsheet to coordinate things. There's a lot of familiarity with spreadsheets already and that's what Smartsheet is but with advanced features that include notifications, communication, attachments, and other features. I would encourage everybody to take a look at it.

I rate this solution nine out of 10.