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Slack Room for Improvement

Patrick Scolyer-Gray - PeerSpot reviewer
Founder & CEO at Pathbreaker Pty Ltd

I have found it cumbersome to create and set up groups, or channels. I recall having to go through the application, then back to the web site, and then back to the application. I didn't really like that and this is something in the interface that should be improved. If it were possible or easier to create those working groups within the application, without being taken into a browser and working entirely within the software itself, that would be ideal.

I would like to see integration with collaborative tools, such as word processing software or programming environments and coding software, made clear, easy, and as broad as possible. It should handle simple products, all the way to complex ones. It should be easily embeddable inside a channel so that anyone can use it.

I think that changing the privileges to remove restrictions would help the users to adapt to the platform more easily, removing bottlenecks. Having to request access for particular users is time-consuming and it would be better if more people can do these things themselves.

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Abhishek-Mehta - PeerSpot reviewer
Associate Vice President at Onnivation

Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there. 

It also tends to lag sometimes. It gets slow.

I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.

I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack." 

It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.

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Sangeeta Panigrahi - PeerSpot reviewer
Chief Executive Officer at aximind

Customization is something that Slack is lacking. Otherwise, however, the user interface is very good.

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Buyer's Guide
Enterprise Social Software
June 2022
Find out what your peers are saying about Slack, Symphony, Facebook and others in Enterprise Social Software. Updated: June 2022.
608,010 professionals have used our research since 2012.
IM
Analyst at a government with 5,001-10,000 employees

Slack does not have videoconferencing capabilities, which would have been nice. It would be helpful if they added this feature in the future.

The addition of more chat features such as sending GIFs and emoticons would be an improvement.

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SS
CS/Retention Manager at Catchpoint LTD

Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use.

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Theodoros Lysandrou - PeerSpot reviewer
Sales Manager at TioMarkets

There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.

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AE
Associate at a financial services firm with 1,001-5,000 employees

The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.

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Buyer's Guide
Enterprise Social Software
June 2022
Find out what your peers are saying about Slack, Symphony, Facebook and others in Enterprise Social Software. Updated: June 2022.
608,010 professionals have used our research since 2012.