ConnectWise ScreenConnect Scalability

SS
Technology and Logistics Director at a media company with 501-1,000 employees

This solution is absolutely easy to scale.

We had almost 6,000 endpoints in one of the MSPs that I worked for, and I didn't find any issues with that at all.

Right now, we're hovering around 1,000 endpoints, with no issues.

In the larger MSP that I worked for, my remote team consisted of 20+ individuals, and this product went through the paces, but I've never heard anybody say, "Hey, you know what? This is just too slow. I'm going to wait until somebody's off to continue because it's unusable."

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Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

The scalability is good. I would rate it at an eight out of ten. It expands well. 

We'll continue to use this product for the foreseeable future.

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Jon McWilliams - PeerSpot reviewer
Senior Technology Specialist at CMIT Solutions

I rate ConnectWise ScreenConnect ten out of ten for scalability.

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Buyer's Guide
ConnectWise ScreenConnect
March 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
ME
Principal Consultant at Ellnet

It is not an easily scalable solution. No maintenance is required for the product since everything is handled in the cloud.

Only I use the product in my company.

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VD
IT System and Network Administrator at a maritime company with 10,001+ employees

We have 15 users who are on it on a daily basis and using it to assist customers. 

We haven't tried to expand it. We had a rather small installation and have no plans to increase usage right now. At the outset, we didn't really look into its scalability as we knew we didn't have plans to grow beyond what we initially planned for. 

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

The amount of users varies. We currently have about 80 customers that we support. We've got about six engineers that are using the system, and they are supporting 80 customers. The combined number of users among all our customers is probably almost 100,000.

The system is incredibly scalable. We've never encountered any performance issues whatsoever as the system has been growing. There's absolutely no problem with scalability. I'd rate scalability ten out of ten. 

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

I think that it's pretty scalable. We've increased our license count since we first purchased it.

I've got seven people total using it, including our service desk staff and our tier-two, or desktop support. Our level three engineers use it because they enjoy the flexibility of connecting to servers with it, versus using a remote desktop.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

The solution scales well. 

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it_user305649 - PeerSpot reviewer
Network Admin at a hospitality company with 10,001+ employees

We only use it on a handful of systems, so I couldn’t answer this. I would assume it should scale fine.

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RS
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

Scalability is fine.

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RH
IT Manager

No issues with scalability.

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it_user493377 - PeerSpot reviewer
President at IBF Consulting

I did not encounter any issues with scalability. The product supports about 30 networks covering about 250 users.

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PC
Owner

No scalability issues.

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MM
Senior Marketing Analyst at a comms service provider with 10,001+ employees

No scalability issues.

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AW
IT Manager

No scalability issues at all. We're only a small team. 

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it_user577335 - PeerSpot reviewer
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees

There were no scaling issues. However, when using the tool and connecting to multiple monitor setups, you usually need to adjust the connect screen to compensate, as it keeps their native resolution.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

What we like about this system is that we can scale up and down.  You can increase your concurrent agent license requirement automatically online and it's effective immediately. That way, you can support more agents quickly. It also works the other way. Once any spike in workload is going away, you can reduce your license account again. It's really very scalable. 

At the moment, we're supporting about 40 different clients and that encompasses about 300,000 users.

We are constantly using the solution 24 hours per day.

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AH
CTO at Hanatech

We have three accounts and have three or four people on the solution currently. We're still early in the process. I wouldn't be able to describe how scalable it is.

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RF
Works at a tech company

I have not noticed any scalability issues.

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it_user886185 - PeerSpot reviewer
CEO

No scalability issues.

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it_user879279 - PeerSpot reviewer
Dentist at a wellness & fitness company

I use it so rarely that I have not had a scalability problem, nor have I noticed my IT guy complaining about the inability to do certain things.

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it_user877137 - PeerSpot reviewer
System Administrator/Engineer

We haven't had any problems with scalability.

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SA
Manager of Implementation and Support

No issues with scalability.

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it_user879282 - PeerSpot reviewer
Owner

I haven't scaled it at all.

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it_user551919 - PeerSpot reviewer
Senior System Administrator at a tech company with 51-200 employees

We have not had any scalability issues.

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it_user487545 - PeerSpot reviewer
Director of Information Technology at a hospitality company with 51-200 employees

It's been able to scale it for our needs.

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it_user487575 - PeerSpot reviewer
Franchise Operations Specialist at a recreational facilities/services company with 501-1,000 employees

It's scaled for our needs.

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it_user882267 - PeerSpot reviewer
IT Network Specialist at a educational organization

Scalability is great. I can add users as they are added to our system.

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it_user488754 - PeerSpot reviewer
Sage X3 Consultant at a tech services company with 51-200 employees

No issues have been encountered to date.

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it_user488757 - PeerSpot reviewer
CTO at Techexeconline.com

The services scales very easily and adding additional seats is, thankfully, very simple.

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it_user701448 - PeerSpot reviewer
Founder
it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

No scalability issues.

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it_user701469 - PeerSpot reviewer
IT & Operations at a consumer goods company with 51-200 employees
Buyer's Guide
ConnectWise ScreenConnect
March 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.