Right now we are doing a PoC on finances and production planning. The most important part is the connectivity and visibility between our legacy system and the cloud. We are testing these things.
Sr. Software Engineer at a tech company with 501-1,000 employees
User-friendly and the visualizations are good, but the reporting needs to be improved
Pros and Cons
- "The most valuable features are the visualization and user-friendliness."
- "We are currently working on connectivity with S/4HANA, but we would like to have better connectivity with our legacy systems."
What is our primary use case?
What is most valuable?
The most valuable features are the visualization and user-friendliness. It's like a self-service platform. If the connectivity is good then anyone can log in and use it.
What needs improvement?
We are currently working on connectivity with S/4HANA, but we would like to have better connectivity with our legacy systems. If they improve third-party connectivity then it would be great for us. No company has SAP alone; they have multiple databases and multiple technologies. The ability to connect to all of these other systems is important.
More functionality has to be added in terms of additional tools and reporting. In our on-premises, BusinessObjects solution, the reports have more crisp and precise visuals. The reports are very cleanly done, and we would like this same functionality in the cloud.
For how long have I used the solution?
I have been using SAP Analytics Cloud for between eight months and a year.
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SAP Analytics Cloud
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What do I think about the stability of the solution?
This is not a very stable product. It is in its infancy, and although it has not been crashing, the stability needs to be improved.
What do I think about the scalability of the solution?
I think that this solution will scale.
Currently, we have a couple of thousand people who are using this solution. We are just in the prototype and testing phase and deciding how we will introduce this into the company. After our testing, we will decide how it will be inserted into our daily productivity and improve the company's profitability.
The people using SAP Analytics Cloud are in a variety of roles. Most of them are middle-level developers and managers. Perhaps fifteen people from senior management us it.
How are customer service and support?
We have been in touch with technical support, and I feel that the people who are working are not very technical at all. They only looked at the notes and read, but we had to tell them that we had already done all of these things so we need something new.
What finally stopped it was that the product managed who actually worked with the tool got involved and was able to easily solve our problem.
Overall, I would say that the technical support is fair. It is not excellent or good, but fair.
Which solution did I use previously and why did I switch?
I am using SAP BusinessObjects in addition to this solution. It has some advantages in terms of additional tools and reporting, which is why we cannot switch at this time.
How was the initial setup?
SAP does the setup and maintenance of this solution.
What other advice do I have?
My advice to anybody who is implementing this solution is to first look at the connectivity that is required. Second, look at the functionality and the visuality that you are going to need. If you are looking at simple things, like traditional visualization, then this solution is good to go. However, if you're thinking about more complex scenarios with more complex logic, then you may need to wait.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

EPM Consultant at a consultancy with 51-200 employees
You don't need a lot of technical knowledge to use the product and it is very easy to learn and easy to use
Pros and Cons
- "I like the predictive features of SAP. It's easy to use tools for an end-user."
- "Pricing is fine for the BI license, but when it comes to client license, that fee is a bit high."
What is our primary use case?
We are a consultant, so we build solutions for customers. Some of their use cases are for dashboarding, business intelligence, predictive capabilities, and planning.
What is most valuable?
I like the predictive features of SAP. It's an easy to use tool for an end-user.
You don't need a lot of technical knowledge to use the product and it is very easy to learn and easy to use. It gives you flexibility in designing your own dashboard with its new analytics designer.
These are new features that they implemented three or so months back. It provides you the ability to design your own dashboards with more flexibility and it opens more opportunities as well.
What needs improvement?
Pricing is fine for the BI license, but when it comes to client license, that fee is a bit high.
For how long have I used the solution?
I have been using SAP Cloud Platform for the past year and a half.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate it an eight out of ten.
Sometimes it has less flexibility when doing something. You can only do with what is available in SAP. We can't double up anything in SAP. I would take off two points for that.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
SAP Analytics Cloud
April 2025

Learn what your peers think about SAP Analytics Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
Manager Finance at a tech services company with 1,001-5,000 employees
A user-friendly and flexible solution that combines BI and predictive analytics
Pros and Cons
- "It's so user-friendly."
- "I would also like to have more advanced features for predictive analytics."
What is our primary use case?
We use it for all our reporting right now. Everything is happening in SAP, and all dashboards are there, and all data comes through in real-time. We have thought management there, and Azure Operations Management is dependent upon SAP.
What is most valuable?
It's so user-friendly. The configuration is done by the user, not by an IP or anybody. It's also very flexible.
What needs improvement?
I would like to have some functionality when they have a live connection with our BW. Some of the functionalities SAP promotes, like integration, aren't available to me. I would also like to have more advanced features for predictive analytics.
For how long have I used the solution?
We have been using SAP Analytics Cloud for a few months.
How are customer service and technical support?
I'm not satisfied with technical support because they're taking some time. Sometimes I think they could be faster.
How was the initial setup?
It's cloud-based, and no installation is required. Deployment time and the number of personnel largely depends on the project. The implementation time was less than three months, and I think it was quite easy.
What's my experience with pricing, setup cost, and licensing?
I think we have 50 active licenses. Right now, I think it's okay, and it's fine for us. It's not that costly as such for the time being.
What other advice do I have?
I would recommend this product to potential customers.
On a scale from one to ten, I would give SAP Analytics Cloud an eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager , Team Leader Data Analytics at a tech services company with 501-1,000 employees
Good planning and reallocation features, average support, and not complex to deploy
Pros and Cons
- "The business intelligence features should be improved because there is a lack of functionality regarding that part."
What is our primary use case?
I am an SAP consultant and Analytics Cloud is one of the products that I work with. It is used for business intelligence and planning.
What is most valuable?
The planning functionality is good.
What needs improvement?
The business intelligence features should be improved because there is a lack of functionality regarding that part.
For how long have I used the solution?
I have been working with SAP Analytics Cloud for one year.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Scalability-wise, this is a good product.
How are customer service and support?
The technical support from SAP is average.
How was the initial setup?
The initial setup is not complex. However, the length of time required for deployment depends on the project, and what you have in the project's scope. It can take days or it can take months.
What about the implementation team?
We implement this product for our clients.
Which other solutions did I evaluate?
The BI capabilities are not competitive when compared with other BI tools.
What other advice do I have?
My advice for anybody who is looking into implementing this product is to enlist the help of consultants to get started. This is the service that my company offers.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director & Co-Owner at a tech services company with 201-500 employees
Good for planning and integrating with SAP systems, but needs better integration with non-SAP systems, big data, and social media
Pros and Cons
- "Planning and integration are the most valuable features. It is useful for planning, and it is useful for integrating with on-prem or cloud SAP solutions."
- "Its integration or connectivity with non-SAP systems, big data, and social media, such as YouTube, LinkedIn, et cetera, can be improved. This is where SAP has limited features as compared to other solutions."
What is our primary use case?
We are using it for enterprise-wide analytics. We have on-prem as well as cloud deployments.
What is most valuable?
Planning and integration are the most valuable features. It is useful for planning, and it is useful for integrating with on-prem or cloud SAP solutions.
What needs improvement?
Its integration or connectivity with non-SAP systems, big data, and social media, such as YouTube, LinkedIn, et cetera, can be improved. This is where SAP has limited features as compared to other solutions.
There is very little documentation. They could provide additional training and resources.
For how long have I used the solution?
I have been using SAP Analytics Cloud for the last two years, but overall, I have been using analytics for the last 15 years.
What do I think about the stability of the solution?
We found it to be pretty stable over the last two years.
What do I think about the scalability of the solution?
We hope so. We have not reached a level to be able to say how good it is and how quickly scalable it is, but we believe that it would be scalable. I do not have a proof point to say that it is 100% scalable.
How are customer service and support?
So far, we've been able to resolve most of the issues on our own. Their support is average. It is not great, but it is also not bad.
How was the initial setup?
Its setup is easy.
What's my experience with pricing, setup cost, and licensing?
Its price is slightly on the higher side.
What other advice do I have?
I would rate it a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Consultant SAP / BW / SAP BOBJ at a tech services company with 51-200 employees
Easy to onboard new users with decent pricing and good reliability
Pros and Cons
- "It offers good backup capabilities."
- "Technical support could be more helpful and responsive."
What is our primary use case?
The solution is good for handling projects via dashboards for finishing projects and understanding budgets (if we're over or not), financials, working capital, et cetera.
What is most valuable?
If you need to give a chart for training for sales, you can show profits for the company. You can use it for smart discovery and for using data to search and give you more date information about the data and what happened when.
The pricing is decent.
The onboarding process is pretty good.
It offers good backup capabilities.
The solution is stable.
The scalability is there if you need it.
What needs improvement?
Technical support could be more helpful and responsive.
For how long have I used the solution?
We've been using the solution for six years.
What do I think about the stability of the solution?
The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is scalable and easy to expand.
How are customer service and support?
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
How was the initial setup?
It's easy to onboard users at the outset.
What was our ROI?
It's a good investment.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. It's not overly expensive.
That said, sometimes I only need to deploy one user and it's expensive. You need to buy it in bulk, for maybe five users or more.
What other advice do I have?
We are an implementor.
We are using the latest version of the solution.
I'd rate the solution at a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

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Updated: April 2025
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