We are in the experimental stage. We are still using other business intelligence tools. However, we are experimenting with the SAP Analytics Cloud as a possible replacement or alternative.
Member of SAP Production Support Team at a healthcare company with 501-1,000 employees
Expandable, reliable, and offers good storytelling capabilities
Pros and Cons
- "It is scalable."
- "The budget management could be better."
What is our primary use case?
What is most valuable?
The storytelling is great.
It is scalable.
The solution is reliable and stable.
What needs improvement?
Before the implementation, I read a lot about SAP Analytics Cloud. However, I am sad to say other functions or functionalities were not included in our version right now.
We are not using it regularly yet. Maybe more testing on our part is needed before talking about a lack of features.
As I use the SAP Analytics Cloud, I'm using only data, so I am grabbing data and putting it onto the SAP Analytics Cloud. Our boss wants to connect the data directly to the SAP database. That is one of the things they would like to do before we totally use it as our business intelligence solution.
The budget management could be better. I forget the exact term. However, the finance department will use the functionality for budget management across all the departments within the company.
There is a feature where all reports will be centralized in one, and it will be shown on one big monitor. If you put it on a monitor with touch capability, it would be perfect. It would really look good for reporting.
The predictive analysis should be stronger.
For how long have I used the solution?
I started using the solution in 2020. However, I am not using it yet on a regular basis.
I tried it before implementation and based on my experience, that's why our company got licensed for the SAP Analytics Cloud.
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What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn’t crash or freeze.
What do I think about the scalability of the solution?
The product is scalable. So far, we’ve been happy with it. That said, said, we are in the stage of testing it right now. We are not yet entirely using it as our main DA.
How are customer service and support?
I have not yet experienced technical support.
How was the initial setup?
I’m not the one implementing it right now. Maybe our SAP basis team would have a better account of how the implementation went. I was more on the functional side. The technicality of setting it up is outside of my capabilities right now.
You only need a small team for deployment and maintenance.
What about the implementation team?
We have consultants assisting us with the implementation.
What's my experience with pricing, setup cost, and licensing?
The costs and licensing are outside my level of knowledge. I don’t deal with it directly.
That said, there may be additional costs involved. Some functionalities of the SAP Analytics Cloud are not yet included in our version.
What other advice do I have?
We are end-users.
We are not using it in the cloud. We are in the on-premise platform at this moment. It’s a hybrid, currently.
I’m not sure which version of the solution we’re using.
My current job is in SAP production support, so I am the one handling incident reports or incident tickets and problem management for all the SAP-related tickets. I’m somewhere between a user and a consultant. I’m not a reseller.
I’d advise potential users that it's better to connect it directly to the database so that it will have data harmony from your ERP if you are using SAP as well as this SAP Analytics Cloud. That way, you can create reports and extract data anytime you like. Right now, we are just pulling data in SAP and then into the SAP database and putting it on SAP Analytics Cloud to create a story or a report itself.
I’d rate the solution nine out of ten. This is mostly due to the business intelligence functionality only, as I have not yet really tried out the other functions.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of new business at a tech services company with 51-200 employees
A business intelligence solution with a useful forecasting feature
Pros and Cons
- "I like the product's capabilities. The clarity and scenarios are the main features that allow us to forecast using machine learning algorithms and make decisions."
- "The price, integration, and modeling capabilities could be better. I have to use an integration engine to integrate our products and databases. SAP Analytics Cloud is made specifically for KPIs and business intelligence. The modeling capabilities are kind of poor. You always have to model the data and then present it visually in SAP Analytics Cloud. In the next release, I would like to have a lite version for planning to create scenarios quickly. For me personally, planning is the most complicated feature of SAP Analytics Cloud."
What is our primary use case?
I used SAP Analytics Cloud to create a functionality called Digital Boardroom, which is mainly an executive KPI form of presentation for board meetings. In Columbia in 2019, there weren't more than five implementations of this solution. All of them were made by SAP directly.
The key solution is the implementation I made for a company with over 16,000 employees and about ten lines of business. We consolidated all the information for ten lines of businesses in the SAP Digital Boardroom.
What is most valuable?
I like the product's capabilities. The clarity and scenarios are the main features that allow us to forecast using machine learning algorithms and make decisions.
What needs improvement?
The price, integration, and modeling capabilities could be better. I have to use an integration engine to integrate our products and databases. SAP Analytics Cloud is made specifically for KPIs and business intelligence. The modeling capabilities are kind of poor. You always have to model the data and then present it visually in SAP Analytics Cloud.
In the next release, I would like to have a lite version for planning to create scenarios quickly. For me personally, planning is the most complicated feature of SAP Analytics Cloud.
For how long have I used the solution?
I have been working with SAP Analytics Cloud for about six years.
What do I think about the stability of the solution?
SAP Analytics Cloud is very stable. For all these years, I didn't have any issues.
What do I think about the scalability of the solution?
SAP Analytics Cloud is scalable. If you can collect data from third-party devices, then you can model the data, and it's fully scalable.
How are customer service and support?
Technical support is good.
On a scale from one to five, I would give technical support a four.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't too difficult, but it requires specific knowledge. You need at least three people to set up and maintain this solution for medium-sized projects. You need two people for data construction and one person for data management and integration.
On a scale from one to five, I would give the initial setup a four.
What's my experience with pricing, setup cost, and licensing?
SAP Analytics Cloud is expensive. The price is a big issue if you compare it with other solutions from different vendors.
What other advice do I have?
I would tell potential users to focus on the data, the source of the data, and the modeling capabilities. If you model well, you can present anything you want.
On a scale from one to ten, I would give SAP Analytics Cloud an eight.
I won't give it a ten just because of the solution's modeling capabilities and the price compared to other solutions in the market.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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SAP Analytics Cloud
December 2025
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SAP BPC Consultant at a tech services company with 10,001+ employees
User friendly with helpful support and an easy setup
Pros and Cons
- "The solution is stable."
- "The scope is limited to a few accounts."
What is our primary use case?
I work on the planning and price planning and I create dashboards.
What is most valuable?
It is user-friendly.
It's easy to set up.
The solution is stable.
Technical support is helpful.
It's scalable.
What needs improvement?
We have not found any shortcomings. It does what we need it to do. However, while most of the things have been incorporated, doing data action optimization wasn't something that we could have done. We needed data action capabilities.
The scope is limited to a few accounts. We need to limit that data in order to get enhancement in terms of performance. There are a few little challenges there. This needs to be considered in the planning stages. For example, how to enhance or limit data and look up or delete statements. You need to consider data locking and access control.
For how long have I used the solution?
I've been working with the solution for four or five months now.
What do I think about the stability of the solution?
The stability is good. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have 15 to 16 people using the solution in our company currently.
The solution is easily scalable. however, that does mean it will get more expensive.
There are dimension restrictions. The scope is limited to only five to six accounts. That is one challenge. So we cannot have more scopes.
How are customer service and support?
Technical support has been good. They are helpful and responsive. we're satisfied with the level of support on offer.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial implementation is very straightforward and simple. it's not complex.
What's my experience with pricing, setup cost, and licensing?
I don't have the exact details of the pricing. It's my understanding that as you scale, the price will rise.
Which other solutions did I evaluate?
We did look into other planning solutions.
What other advice do I have?
We are using the corporate edition. I'm a user and consultant.
I'd advise new users to use it as much as possible. It helps make it more stable and scalable. It's very user-friendly and intuitive for both the management and technical team - no matter who uses it, it's not too hard to deal with.
I'd rate the solution eight out of ten. There's still from for improvement, however, I am largely happy with the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP HANA Developer at a educational organization with 1,001-5,000 employees
Data visualization tool that offers scalability for large organizations
Pros and Cons
- "I would recommend this solution for companies that are SAP dependent with users working in this environment."
- "The general management of this solution could be improved. The graphics or icons could also be improved to allow them to integrate with other environments on the web."
What is our primary use case?
We use this solution for data visualizations.
What needs improvement?
The general management of this solution could be improved. The graphics or icons could also be improved to allow them to integrate with other environments on the web.
In a future release, it would be great to have improved connectivity to make it easier to read other kinds of metadata from other data sources.
For how long have I used the solution?
I have used this solution for two years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution, however, scalability is a matter of cost.
How are customer service and support?
The technical support for this solution is okay. Support tickets are responded to based on priority.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
This solution is pricey.
What other advice do I have?
I would recommend this solution for companies that are SAP dependent with users working in this environment. If company's core applications are not SAP based, I wouldn't advise using this solution, because it's pricey. It is possible to get comparable usability with other tools that are much cheaper in the market.
I would recommend this solution for large enterprises. For small enterprises, I would rather recommend solutions such as Tableau or Power BI.
SAP Analytics Cloud is comparatively the same as other BI tools, such as Power BI or Tableau. However, this solution has more programmability and allows you to do more application development.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Director & Co-Owner at a tech services company with 201-500 employees
Good for planning and integrating with SAP systems, but needs better integration with non-SAP systems, big data, and social media
Pros and Cons
- "Planning and integration are the most valuable features. It is useful for planning, and it is useful for integrating with on-prem or cloud SAP solutions."
- "Its integration or connectivity with non-SAP systems, big data, and social media, such as YouTube, LinkedIn, et cetera, can be improved. This is where SAP has limited features as compared to other solutions."
What is our primary use case?
We are using it for enterprise-wide analytics. We have on-prem as well as cloud deployments.
What is most valuable?
Planning and integration are the most valuable features. It is useful for planning, and it is useful for integrating with on-prem or cloud SAP solutions.
What needs improvement?
Its integration or connectivity with non-SAP systems, big data, and social media, such as YouTube, LinkedIn, et cetera, can be improved. This is where SAP has limited features as compared to other solutions.
There is very little documentation. They could provide additional training and resources.
For how long have I used the solution?
I have been using SAP Analytics Cloud for the last two years, but overall, I have been using analytics for the last 15 years.
What do I think about the stability of the solution?
We found it to be pretty stable over the last two years.
What do I think about the scalability of the solution?
We hope so. We have not reached a level to be able to say how good it is and how quickly scalable it is, but we believe that it would be scalable. I do not have a proof point to say that it is 100% scalable.
How are customer service and support?
So far, we've been able to resolve most of the issues on our own. Their support is average. It is not great, but it is also not bad.
How was the initial setup?
Its setup is easy.
What's my experience with pricing, setup cost, and licensing?
Its price is slightly on the higher side.
What other advice do I have?
I would rate it a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Finance Manager
Cost-effective with good data integration
Pros and Cons
- "Data integration is very good."
- "Could have more tabular reporting capabilities."
What is our primary use case?
We are using SAP Analytics for complete enterprise. We are customers and I am a business analytics manager.
How has it helped my organization?
The product has helped us to unify reporting between all departments and throughout the entire company; it has improved our organization by streamlining operations.
What is most valuable?
Data integration is very good. It's a very good product and cost-effective.
What needs improvement?
I would like to have more tabular reporting capabilities, like page reports.
For how long have I used the solution?
I've been using this solution for more than two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We've had a good experience with customer support. They're active and we have an exclusive relationship manager to move us forward with the product. It provides us with extra care.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The previous solution we used was not addressing our enterprise needs.
How was the initial setup?
The initial implementation took a week and then we gradually adopted it throughout the company. Deployment was carried out in-house and we currently have 200 users who range from C-level to end users. We have three people who help out with maintenance and they have backgrounds in engineering or architecture.
What was our ROI?
Analytics has improved our bottom line by improving processes.
What's my experience with pricing, setup cost, and licensing?
We get competitive rates for our licensing so I'm not complaining.
Which other solutions did I evaluate?
We evaluated Tableau and Power BI before choosing SAP. The decision to go with SAP was connected to our underlying data. If your data is on SAP and your data warehouse is SAP Business Warehouse, as in our case, it made sense to go with SAP Analytics.
What other advice do I have?
I think it's important to be strategy-driven based on your underlying data. If you are an SAP-based organization, this is a good solution. If you are non-SAP, then you might be better off looking at an alternative solution.
I rate the solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
BI Solution Architect at a manufacturing company with 10,001+ employees
It provides the integration we require, but it needs to add more visualization features to be a robust solution
Pros and Cons
- "We mainly use Analytics Cloud because it integrates with other SAP solutions. Our ERP is an SAP product, and our back-end is SAP Business Warehouse, so integration is an essential factor."
- "SAP could add some more visualization features to Analytics Cloud, like charts and analytics. I would also like to see some more data cleaning and ad hoc functions added to this solution."
What is most valuable?
We mainly use Analytics Cloud because it integrates with other SAP solutions. Our ERP is an SAP product, and our back-end is SAP Business Warehouse, so integration is an essential factor.
What needs improvement?
SAP could add some more visualization features to Analytics Cloud, like charts and analytics. I would also like to see some more data cleaning and ad hoc functions added to this solution.
For how long have I used the solution?
I've been using SAP Analytics Cloud for almost three years now.
What do I think about the scalability of the solution?
We have around 1,500 people using Analytics Cloud. Everyone from the lowest interns to the C-level suite uses it.
How are customer service and support?
I rate SAP support seven out of 10. It's good but not at the expected level.
How was the initial setup?
Setting up Analytics Cloud is straightforward because it's a cloud service provided by SAP. Once you sign the contract, they give you the URL, and you can use the product. Everything is out of the box.
Which other solutions did I evaluate?
We considered Microsoft BI, but it didn't have the same seamless integration with SAP.
What other advice do I have?
I would rate SAP Analytics Cloud seven out of 10 because the product needs to mature a lot. SAP still needs to add several features to make it a robust BI solution. For example, they should improve the charts and table components.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Governance Data Quality - Lead at a agriculture with 10,001+ employees
Good connectivity with other products allows one to see different data sources
Pros and Cons
- "I like the connectivity the solution provides with other products."
- "The solution should include other scripting languages as well, such as Python."
What is most valuable?
I like the connectivity the solution provides with other products. One can see different data sources, such as SAP ERP and the in-house hub which they provide. It allows one to create a business warehouse and then get the data import from there as well. So too, the solution is multi-dimensional, meaning the person can use a flat file and collect data from different sources.
What needs improvement?
When importing data from a different source, the solution should also act as an ETL tool to allow for the task permissions with the live data.
The solution could be more stable. I rate its stability as a seven out of ten.
I rate the scalability as a seven out of ten, as the solution occasionally falls to pieces and requires us to tweak our scripting. Scalability definitely needs to be improved.
The solution should include other scripting languages as well, such as Python. Also, I am curious to see if they will include AI and ML capabilities going forward.
For how long have I used the solution?
I have much experience working with SAP Analytics Cloud, as I have been doing so for two-and-a-half years.
What do I think about the stability of the solution?
The solution could be more stable. I rate its stability as a seven out of ten.
What do I think about the scalability of the solution?
I rate the scalability as a seven out of ten, as the solution occasionally falls to pieces and requires us to tweak our scripting. Scalability definitely needs to be improved.
How was the initial setup?
The initial setup is straightforward. We are talking about a complete package which is supplied by SAP itself. So, once the person has the package online, he can simply use it on the spot. There is no setup required.
What other advice do I have?
If someone is using an SAP environment in their businesses, it's good to adapt SAP Analytical Cloud. But, if the person is using another ERP software, say, QuickBooks, there are other market options to opt for. The solution works well if one is using the SAP package.
I rate SAP Analytics Cloud as an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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