SailPoint Identity Security Cloud Reviews

Our company uses the solution to manage the life cycle and access control of users. 

We implement for various clients in the banking or investment industries in the Middle East. We also have a couple of government customers. All customers use the solution for employee management.  

The access certification feature is valuable. 

The solution is very customizable. 

Certifications could include additional access levels or practices. 

On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner. 

I have been using the solution for nine years. 

The stability is pretty good because it is a very customizable solution. If you don't know how to customize or if you make mistakes, then the solution can become unstable. 

If you have enough hardware to support the on-premises version, then the solution is scalable. You need enough hardware to support the number of identities you want to manage. 

Technical support is efficient and very, very good. If you raise a concern, support is readily available with a solution. Responses are received in a very timely manner. 

The setup is very, very easy. Identity IQ is the on-premises software for the solution and it is easy to setup. There are modules to install so the only thing you need is time to complete them. 

We implement the solution for customers. First you install and connect the web server. Then you install the database on top of it. If you want additional modules, then you can import the LT module on top. 

The pricing is based on the number of users and is reasonable. 

I highly recommend the solution and rate it a seven out of ten. 

As an academic institution, we have HR students and third parties.

The solution’s stability and performance are good.

The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.

The connectors should be improved.

We had issues with the stability of the solution.

The solution is very scalable.

30-50 users are using this solution.

The initial setup depends on the type of proposition.

The product’s pricing depends on strategic servers. It is affordable for us to sustain ourselves.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

We use the solution for identity and access governance. It is an automation tool for onboarding and offboarding processes.

It has multiple good features. It provides us with the information we need for onboarding any user or application, provisioning, de-provisioning, and other business processes. The product is easy and convenient to use. It has good features. The tool is quite stable and user-friendly. We can easily customize the processes.

The product must improve its support.

I have been using the solution for three years.

The tool is reliable and stable.

We have 1000 people using the solution in our organization. It is suitable for a small organization with less than 5000 employees.

The initial setup is easy.

The solution is not cheap.

I would recommend the product to others. The solution is easy to deploy. We get a lot of applications out of the box. Overall, I rate the solution a seven out of ten.

SailPoint IdentityIQ is for identity and access management.

What I like most about SailPoint IdentityIQ is that it's simple to use and easy to configure and deploy.

The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful.

Another area for improvement in the product is the technical support, which needs to be more friendly to customers.

I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.

I started using SailPoint IdentityIQ in 2015, so I have almost eight years of experience with it.

SailPoint IdentityIQ is a very stable product.

SailPoint IdentityIQ is a scalable product.

The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an issue and ask for help, support will tell you that you need professional support, not just regular support.

The technical support team could be more friendly.

I'd give SailPoint IdentityIQ support a three on a scale of one to five.

I've tried Saviynt but compared to SailPoint IdentityIQ, Saviynt isn't stable. It also has fewer features compared to what you get from SailPoint IdentityIQ. For me, SailPoint IdentityIQ is better because of its stability, and it offers many features. However, cost-wise, Saviynt is cheaper.

SailPoint IdentityIQ has a straightforward setup. I'd rate its setup a five out of five.

SailPoint is expensive compared to its competitors. It's one of the most expensive products, so I'd rate it as one out of five, cost-wise.

I'm using SailPoint IdentityIQ, SailPoint IdentityNow, and Auth0.

My rating for SailPoint IdentityIQ is eight out of ten.

My company is a SailPoint partner.

We used it to manage our complete lifecycle completely. We migrated from CA Integrated Manager to SailPoint in my previous firm. Typical use cases include onboarding contractors, lifecycle management, and employee lifecycle management for user certification. Other use cases include password reset and any application group-level provisioning.

I like IdentityIQ's granular attachment management and certification customization features. 

I've used IdentityIQ for the last year and a half.

IdentityIQ is pretty stable compared to our previous solution, and we're satisfied with the performance.

We haven't had any issues with scalability. What we built earlier matched our requirements, so Identity IQ was scalable as per our need when we added more users or applications. We have about 100,000 users. 

We've used their engagement and peer services team since the beginning. 

It was a standard installation. It wasn't too complicated or easy. It is a typical out-of-the-box installation. We could do it all ourselves with our in-house engineering capability. We need at least one engineer for deployment and maintenance and 10 people for support. It's a multi-year project for us split into three phases. I was there for phase one and part of the second phase. The third phase is ongoing.

The price of IdentityIQ could be lower. There are additional costs when you buy the licenses, and they force the customers to pay for them. Overall, enterprise pricing should be more transparent. It's a yearly license. 

I rate IdentityIQ 7.5 out of 10. 

We have made use of versions six, seven and eight and are currently using 8.2, the latest. 

We use the solution to create connectors, such as those involving Active Directory and GDVC for Oracle. We implement the solution towards this end. 

Access certification and provisioning are two of the solutions most valuable features. 

While the setup is very easy, the real difficulty lies in creating the connectors for work service. 

When it comes to queries and analysis, I find the reporting module to be very low, very simple. 

The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting. 

We have been SailPoint IdentityIQ partners with America for one year and currently make use of the solution, same as IdentityNow, which we do with batch one or two. 

The solution is very stable. 

The solution is scalable. 

The technical support and community for SailPoint is great. 

While the setup is very easy, the real difficulty lies in creating the connectors for work service.

The deployment time varies with the project and client and can last anywhere from three months to a year or two. We have a smaller project involving 100 employees and a larger, more difficult, one involving 10,000. The latter requires a longer deployment period and more connectors. 

The solution is mainly geared toward SaaS, cloud-based services, which is the proper way to use it. I cannot think of a better use for it. 

We have hands on experience with SailPoint IdentityIQ. We work together with the SailPoint service professional and are in daily contact with their employees. 

I find the solution to be comprehensive. 

I would advise others to first create the connectors and provision in Active Directory or the the EHR system, human resource systems. One should implement the solution and the basic connectors, such as those concerning human resource applications or directory applications such as Active Directory. 

I rate SailPoint IdentityIQ as a nine out of ten. 

Less than half of my customers use the solution within the government for certification, identity process, and optimization of the roles and requirements for other areas. For the rest of my other customers, they are using the solution for their core systems. For example, they are doing vertical financial analytics. 

This solution has made my client's customers' journeys a lot better.

The most valuable feature for our customers and for us is the identity data warehouse. For financial analytics, this is the way to make the clusters better. 

The report functionality and dashboard of the access manager could be improved.

In the future, there should be improvements integrating into cloud ecosystems, such as AWS or Azure. At the moment we have to purchase many different solutions to have a fully operational intelligent identity package. There are some features lacking in identity and the DevOps solutions.

I have been using the solution for two years.

The solution is stable.

We did not have an issue with scaling the solution. My customers range from medium to large scale businesses using this solution.

The customer support process is slow at times because they do not have proper language support for my clients in Latin America speaking Spanish. There is good support for English but not Spanish.

The solution was easy to install for me but might not be for someone who is not used to the
methodology.

We have three implementation consultants, one project manager, and two engineers as part of our deployment team. The number of people sent to a project depends on the environment in which the solution is being implemented. For example, The relation is one person per three systems, if you need to make more than 20 in three months, we will have to supply more people. The implementation took approximately six months.

For the ordinary maintenance activities for administration solutions, we provide normally one person to support four customers.

The price of the solution could improve, it is not priced well for smaller businesses to afford. We have one customer that has 2,000 identities and another one with 8,000.

We have evaluated Oracle, IBM, and Micro Trend solutions. 

The methodology is very important, the methodology guides me and the customer to obtain the goal. Between all these solutions, this is the biggest difference. Additionally, the facility to build the data warehouse identity in order to have real identity governance is important. More specifically, the facility to create integration with the system and the way to make the governance of the data connectors are important because in other solutions you have to develop the code for the connectors. This includes low-level coding and business rules that have to be put in the DAT code, it takes a lot of time to have the functionality that you desire.

This is a mature solution, you can easily configure the connectors using a GUI interface. It makes the process a lot simpler. The business rules are model-specific and governed to reach the goals. This solution is straightforward to implement than another technology.

I have my doubts about what is the best way to set up this solution. It is not only an issue with this solution but for others as well. We have two flavors of the solutions, software-as-a-service(SaaS) and on-premise. None of our customers is ready to choose one of those because if you are on-premise, generally, it is fully featured. It is easier to integrate with another system but it is not going to satisfy the customers that want a solution on the Cloud.

On the other hand, SaaS or Cloud solution may be better for you but you might have a lot of legacy systems that are not ready to work perfectly with a SaaS solution. At this point, the main issue is to figure out what solution is best at the present time, on-premise or SaaS. This decision can be very difficult.

You need to be careful with the decisions you make because if you choose an on-premise solution right now you most likely are going to be on the cloud in three years. You need to keep this in mind. The industry is going in that direction.

I rate SailPoint IdentityIQ a nine out of ten.

We use SailPoint IdentityIQ mainly for employees. It's not a customer identity and access management tool. It's mainly for the workforce. All my clients choose SailPoint IdentityIQ because they need some tool that will govern and do the compliance at their end. We are mainly integrating all the applications for the organization, just like their HR, to do the governance in just one place, namely in SailPoint IdentityIQ. We're using SailPoint IdentityIQ for provisioning, granting access, taking access, automatic onboarding, and off-boarding. We also use SailPoint IdentityIQ for employees' joiner, mover, and leaver workflow. We use SailPoint IdentityIQ for automatically reprovisioning all the roles and accesses.

The most selling modules for SailPoint are the compliance manager and the life cycle manager. In addition, the password manager module is replacing the call center for any organization by doing self-service password services, resetting passwords, and unlocking accounts.

SailPoint IdentityIQ has a primitive AI engine. It doesn't compare to the autonomous engine that uses machine learning and deep learning in ForgeRock.

It would be great to have an autonomous engine that uses machine learning and deep learning to find orphan accounts, accesses not used by employees and extra accesses.

I have been doing a SailPoint IdentityIQ pre sales presentation for two years and a real product implementation for six months.

SailPoint IdentityIQ is a stable solution, and I rate it a nine out of ten for stability.

I rate SailPoint IdentityIQ less than five out of ten for scalability. To increase scalability, you need to increase servers, which is not easy.

The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical presence in the Middle East except through its partners and distributors. However, SailPoint IdentityIQ's remote support is always available. SailPoint IdentityIQ's technical support is good because they are always available when the partners or the implementation team face any issues.

Positive

The initial setup of SailPoint IdentityIQ was very easy, and I rate it a ten out of ten. We have an automatic deployment engine, so the deployment takes around an hour, not long.

SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing.

Our clients using SailPoint IdentityIQ are mainly in the banking sector, and the others are part of the Saudi Arabia government and ministry. For 12 years, SailPoint IdentityIQ twelve has been the leader of Gartner Magic Quadrant. All the market reports suggest SailPoint IdentityIQ when you're doing governance and compliance for your workforce. SailPoint IdentityIQ is even replacing other solutions like IBM and ServiceNow.

SailPoint IdentityIQ is a stable and reliable workforce identity and access management solution. If you're looking for a solution for the workforce, you should opt for SailPoint IdentityIQ, and if you're looking for a solution for the customer base, you should choose ForgeRock.

Overall, I rate SailPoint IdentityIQ a ten out of ten.