SailPoint Identity Security Cloud Reviews

We use the solution to certify account access. SailPoint is handling compliance for account certification.

They have certifications assigned to owners.  Different appliances like Windows and Unix assign these certifications. They need to initiate certification every six months for Windows and Linux to ensure they have certified those accounts on the operating systems. Then, they will authenticate with the account owner. The account owner will then perform the initial check to determine if they should keep those accounts within the organization. Afterward, they will complete their subscription and return to their direct manager for position verification. If there are no errors or discrepancies in their source certification, the manager will sign off, and the entire association will be closed. Then, the observation owner will generate the report. This report serves as evidence for internal auditors to prove they completed the certification. It's like a search engine flow.

The UI is complex, but the background functionality is robust and well-designed to perform SailPoint IdentityIQ certifications.

The benefit of using SailPoint IdentityIQ is that it significantly reduces the workload for certification processes. Before implementing IdentityIQ, the corporation relied heavily on manual methods to gather accounts and permissions for review. Each host machine had to be checked manually to ensure account collection accuracy, followed by manually identifying accounts for certification. This entire process was labor-intensive, with human involvement at every step.

It took about a month to gather notification data and initiate the certification process. Tracking the status of certifications was challenging since it was managed through Excel, making it difficult to determine completion percentages. Once all certifications were completed,  SailPoint shifted through Excel sheets to finalize reports.

With IdentityIQ, the process is streamlined, reducing the time required for certification, and it also has an automated aggregation of accounts, assets, and groups. There's no opportunity for human error or intentional concealment of accounts, enhancing security.

SailPoint IdentityIQ could offer more options, such as free online training for partners.

I have been using SailPoint IdentityIQ for 3 years.

The product is stable.

The solution is scalable.

The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers can be quite general. They could offer more precise guidance on addressing specific issues.

Neutral

The initial setup is not straightforward and takes around a month to complete. Two persons are required to deploy the solution. An experienced person is needed to use IdentityIQ.

The implementation involves installing the application and the database on different machines. Then, we will proceed with the integration based on the data we receive from SailPoint. After that, we will discuss with the customer the connections they need to close accounts and the rules for creating accounts. 

Once this process is complete, we will check for related accounts and generate a report accordingly. This report will be sent to the responsible owner, who will be identified through SailPoint. We will assist the customer in assigning those accounts to the correct owner. Following that, we'll assist in setting up the business decision template and help the customer launch their subscription, guiding them through each step and aiding the manager in signing off on certifications.

The capabilities for intelligence analysis are quite flexible, allowing users to generate the required reports quickly. It's pretty adaptable in terms of report generation and audit search.

The IQ Connector is supported by most major packaged software, making it convenient to acquire the connector from the SailPoint marketplace. The integration process is relatively straightforward.

Maintenance is easy. 

Overall, I rate the solution a nine out of ten.

We use the solution for identity management and access governance.

We have a variety of connectors that facilitate seamless integration with SailPoint IdentityIQ, enabling you to connect with target systems. This integration allows for the reconciliation of user information and access, consolidating them under a single roof. You can conduct access governance processes efficiently

SailPoint provides functionalities for various stages, such as joiner, mover, and leaver. Additionally, it offers features for account locking, unlocking, disabling, and immediate termination, facilitating smooth user management processes. This includes handling scenarios like pre-hires and future hires and managing users who accept offers but do not join on the specified start date. With SailPoint IdentityIQ, organizations can efficiently handle these scenarios by leveraging its comprehensive identity management tools and processes suite.

SailPoint IdentityIQ is performing well. The primary purpose is to address the needs of identity management and access governance. However, competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap.

I have been using SailPoint IdentityIQ for 8.5 years. We are using the V8.3 of the solution.

The product is stable.

The solution is scalable.

I rate the solution’s scalability an 8 out of 10.

The initial setup is easy.

Before making a decision, it's essential to align your primary goals with the long-term roadmap of your organization. Consider factors such as whether your organization is a government or private entity and where you envision your organization heading in the next five to ten years. While cost can be a significant factor, it's important to assess the value and features offered by SailPoint IdentityIQ in relation to your organization's needs and future direction.

There have been many instances where we provided initial templates in building some of the connectors approximately eight or seven years ago. In response, my team developed a custom connector, which was reviewed and eventually incorporated into the SuccessFactors Connector by SailPoint. The previous version had limitations with subset deployments. SailPoint has introduced various solutions over time. For instance, they now handle deployment entirely, even for IdentityIQ, transitioning it into a SaaS application. SailPoint manages servers, applications, deployments, and server patches, relieving customers of these challenges. Customers access the product via a URL, focusing solely on utilizing it to address their needs. SailPoint continues to provide comprehensive solutions, including evolving IdentityIQ into a SaaS-capable platform, to support their customers' requirements.

In terms of solving identity management and access governance challenges, SailPoint IdentityIQ is certainly a strong contender. However, it's essential to clarify your specific goals—are you focused solely on identity management and access governance, or do you also require access management and privileged access management solutions?

Configuring IdentityIQ can be complex, requiring significant coding and effort, especially considering the intricacies of integrating with various target systems. The level of complexity can vary greatly depending on each system's specifications.

Overall, I rate the solution an 8 out of 10.

I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.

Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.

The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

I have been using the solution for the past five years. I’m using the most recent version.

The solution is highly stable.

The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.

There has been a return on investment.

The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.

The whole package is useful. It matches the item to the management, so I can't pinpoint any specific individual feature.

We are satisfied with the product overall. But the challenging point has been that we are buying the service and support from CyberIAM, but the SailPoint has remained unchanged. The average support has been a big disappointment.

Another problem we face is that we have around 450 to 500 data applications in our environment, and everyone wants customized identity management for their specific application. It takes a huge amount of time to onboard all of them, and maybe that's the only weakness.

I have been working with SailPoint IdentityIQ for two years. We have been implementing it for over two years now, but we are still in the process of getting all of our legacy applications on board.

It is a stable product.

It is a scalable product.

We are only the second customer in Europe who is using the consulting services. The majority of the service is with customers on the US side, and we have been fighting on this topic for at least 18 months, which has been quite a downside. But otherwise, technically, the platform is really good. We have had a lot of service breaks because of the lack of support.

Neutral

The platform deployment was pretty easy. But when you start to onboard the applications, it becomes more complex. The whole configuration depends on the application architecture and how you should set it up. All the cases are different, and that can be quite challenging.

All of the good products, like SailPoint, are expensive. But when you qualify the cost and then have to weigh the benefits and opportunities it gives you, it's a bit difficult to say whether it's expensive. SailPoint is expensive on the market but also produces real value.

We had some smaller implementations with different products, but not similar ones.

We presented our project to a vendor and then did a proof of concept with several products before selecting SailPoint IdentityIQ.

It is suitable for both small and enterprise-level companies. I would advise reaching out to a company that has already implemented it and asking their experts how they feel about using it. Once you get benchmarking information, it becomes easy to make the decision.

Overall, I would rate it an eight out of ten. There is room for improvement with regard to their technical support and complex configuration.

I'm a consultant. I work with companies to evaluate it and sometimes help them implement it as well.

I'm using the most recent version. It's somewhere around version 8.

The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things. If it says it should be approved, then automatically approve it. It's definitely a time saver for a lot of people.

It has got a great user interface, and it just does the job.

It tends to be more expensive, but at the end of the day, it works.

I have been using it for probably 15 years. 

Its stability is very good. It's running so well now. I'd rate it a nine out of ten in terms of stability.

Its scalability is awesome. They've got customers with over a million users, so it'll scale to what you need. It has a very scalable architecture.

I'm a consultant, and I implement it for clients. I've worked with clients from 5,000 users and up to about 400,000 users.

I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big four, like the Deloittes and the PWs, to do the implementation, but they maintain a group that they call their Expert Services. It has about a hundred people you can go to for the hardest things. If you were on the edge of performance issues and any other issues, you can bring in their experts. It's a really good team. It's more expensive than the other guys, but it's worth it.

IdentityIQ is difficult to begin with, but compared to its competitors, it'd be an eight out of ten in terms of ease of setup.

The deployment duration varies. They've got examples of people being up and running in a month. For massive companies with hundreds or thousands of employees, it takes a couple of years to get fully implemented, but they've got ways where you can implement it almost by a business unit, so you can be up and running and then slowly, you add the rest of the company to the implementation.

In terms of the number of people required, the actual SailPoint team would be three to four people, and then they use the business analysts in the company to help onboard the application. That's a really nice methodology where I can spread the workload over a bunch of people instead of having to rely on one person and get those backlogs and lineups form. For example, I can have a business analyst from the business units I'm working with help me onboard applications. That really speeds it up.

In terms of the deployment model, they have a SaaS version, but you can do it on-prem, and you can also do it with the hybrid model.

It depends on your company, but I've seen ROIs in 14 to 18 months. So, it's great.

It's all competitive. Initially, the prices look a bit higher, but once it gets into a competitive situation, they meet the market. I'd rate it an eight out of ten in terms of pricing. It tends to be more expensive, but it works.

They've got such a big lead in the market from a capabilities point of view. They're going after the cloud, so they're doing a lot in the cloud management area and making that easier for clients to implement it for managing the applications in the cloud space or all their SaaS applications. That's one of the big areas. They just did the acquisition of SecZetta, which provides management for third parties. For partners and third parties you work with, it can help automate the management of access to those people.

I'd rate it a nine out of ten because what it does is hard. The work that they implement isn't simple because the companies are so big. It works and does the job. It's not the product that causes problems; it's generally working with the company and its processes, but the product is bulletproof.

SailPoint IdentityIQ is for identity and access management.

What I like most about SailPoint IdentityIQ is that it's simple to use and easy to configure and deploy.

The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful.

Another area for improvement in the product is the technical support, which needs to be more friendly to customers.

I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.

I started using SailPoint IdentityIQ in 2015, so I have almost eight years of experience with it.

SailPoint IdentityIQ is a very stable product.

SailPoint IdentityIQ is a scalable product.

The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an issue and ask for help, support will tell you that you need professional support, not just regular support.

The technical support team could be more friendly.

I'd give SailPoint IdentityIQ support a three on a scale of one to five.

I've tried Saviynt but compared to SailPoint IdentityIQ, Saviynt isn't stable. It also has fewer features compared to what you get from SailPoint IdentityIQ. For me, SailPoint IdentityIQ is better because of its stability, and it offers many features. However, cost-wise, Saviynt is cheaper.

SailPoint IdentityIQ has a straightforward setup. I'd rate its setup a five out of five.

SailPoint is expensive compared to its competitors. It's one of the most expensive products, so I'd rate it as one out of five, cost-wise.

I'm using SailPoint IdentityIQ, SailPoint IdentityNow, and Auth0.

My rating for SailPoint IdentityIQ is eight out of ten.

My company is a SailPoint partner.

As an academic institution, we have HR students and third parties.

The solution’s stability and performance are good.

The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.

The connectors should be improved.

We had issues with the stability of the solution.

The solution is very scalable.

30-50 users are using this solution.

The initial setup depends on the type of proposition.

The product’s pricing depends on strategic servers. It is affordable for us to sustain ourselves.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications. 

The product's most valuable features are identity access control and access certifications. 

SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation. 

I have been working with the product for seven years. 

The solution is stable as long as the implementation is correct. 

I rate SailPoint IdentityIQ's scalability an eight out of ten. 

I haven't contacted the technical support team yet. 

SailPoint IdentityIQ's usability depends on how well it is implemented. To set up the product, you must configure it like a web application. This involves setting up a web server and determining the number of servers needed based on the site's requirements. The setup process can vary in complexity depending on the client's environment. It can take a day to complete. 

SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product. 

If a customer wants certain automation during the identity lifecycle - for example, when hiring someone, letting someone go, or moving someone from one organization to another - you can automate tasks based on various factors like their role or department. The product simplifies tasks, especially those where certain individuals require specific access levels based on their roles. With automation, administrators don't need to manually remember or assign access levels for each role or department. 

I rate the overall product a seven out of ten.