SailPoint Identity Security Cloud Reviews

The third party is the non-payroll staff of the University. IdentityNow is used to manage services.

We are happy with the SailPoint IdentityIQ’s stability.

SailPoint IdentityIQ could be cheaper.

I have been using SailPoint IdentityIQ for a few years.

SailPoint IdentityIQ is a scalable solution. We onboarded about 30,000 students, 7,000 staff, and 7,000 third parties that we need to manage on the platform. They use it themselves, and we just need to manage the numbers on the platform. People are managing it administratively within IT with five to six people.

We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.

The solution’s initial setup is complex.

We implemented SailPoint IdentityIQ through a consultant. The solution’s deployment takes around seven months.

We have seen a return on investment with SailPoint IdentityIQ because it manages our risks.

We pay an annual licensing cost for SailPoint IdentityIQ.

SailPoint IdentityIQ is deployed on-cloud in our organization. SailPoint IdentityIQ covers our whole portfolio, and its growth will depend on the growth of our numbers.

I would advise other users to be very sure of what they want to achieve and select the right product instead of being brand specific. In our case, SailPoint IdentityIQ matched the capabilities we sought.

Overall, I rate SailPoint IdentityIQ a seven out of ten.

The whole package is useful. It matches the item to the management, so I can't pinpoint any specific individual feature.

We are satisfied with the product overall. But the challenging point has been that we are buying the service and support from CyberIAM, but the SailPoint has remained unchanged. The average support has been a big disappointment.

Another problem we face is that we have around 450 to 500 data applications in our environment, and everyone wants customized identity management for their specific application. It takes a huge amount of time to onboard all of them, and maybe that's the only weakness.

I have been working with SailPoint IdentityIQ for two years. We have been implementing it for over two years now, but we are still in the process of getting all of our legacy applications on board.

It is a stable product.

It is a scalable product.

We are only the second customer in Europe who is using the consulting services. The majority of the service is with customers on the US side, and we have been fighting on this topic for at least 18 months, which has been quite a downside. But otherwise, technically, the platform is really good. We have had a lot of service breaks because of the lack of support.

Neutral

The platform deployment was pretty easy. But when you start to onboard the applications, it becomes more complex. The whole configuration depends on the application architecture and how you should set it up. All the cases are different, and that can be quite challenging.

All of the good products, like SailPoint, are expensive. But when you qualify the cost and then have to weigh the benefits and opportunities it gives you, it's a bit difficult to say whether it's expensive. SailPoint is expensive on the market but also produces real value.

We had some smaller implementations with different products, but not similar ones.

We presented our project to a vendor and then did a proof of concept with several products before selecting SailPoint IdentityIQ.

It is suitable for both small and enterprise-level companies. I would advise reaching out to a company that has already implemented it and asking their experts how they feel about using it. Once you get benchmarking information, it becomes easy to make the decision.

Overall, I would rate it an eight out of ten. There is room for improvement with regard to their technical support and complex configuration.

I'm a consultant. I work with companies to evaluate it and sometimes help them implement it as well.

I'm using the most recent version. It's somewhere around version 8.

The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things. If it says it should be approved, then automatically approve it. It's definitely a time saver for a lot of people.

It has got a great user interface, and it just does the job.

It tends to be more expensive, but at the end of the day, it works.

I have been using it for probably 15 years. 

Its stability is very good. It's running so well now. I'd rate it a nine out of ten in terms of stability.

Its scalability is awesome. They've got customers with over a million users, so it'll scale to what you need. It has a very scalable architecture.

I'm a consultant, and I implement it for clients. I've worked with clients from 5,000 users and up to about 400,000 users.

I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big four, like the Deloittes and the PWs, to do the implementation, but they maintain a group that they call their Expert Services. It has about a hundred people you can go to for the hardest things. If you were on the edge of performance issues and any other issues, you can bring in their experts. It's a really good team. It's more expensive than the other guys, but it's worth it.

IdentityIQ is difficult to begin with, but compared to its competitors, it'd be an eight out of ten in terms of ease of setup.

The deployment duration varies. They've got examples of people being up and running in a month. For massive companies with hundreds or thousands of employees, it takes a couple of years to get fully implemented, but they've got ways where you can implement it almost by a business unit, so you can be up and running and then slowly, you add the rest of the company to the implementation.

In terms of the number of people required, the actual SailPoint team would be three to four people, and then they use the business analysts in the company to help onboard the application. That's a really nice methodology where I can spread the workload over a bunch of people instead of having to rely on one person and get those backlogs and lineups form. For example, I can have a business analyst from the business units I'm working with help me onboard applications. That really speeds it up.

In terms of the deployment model, they have a SaaS version, but you can do it on-prem, and you can also do it with the hybrid model.

It depends on your company, but I've seen ROIs in 14 to 18 months. So, it's great.

It's all competitive. Initially, the prices look a bit higher, but once it gets into a competitive situation, they meet the market. I'd rate it an eight out of ten in terms of pricing. It tends to be more expensive, but it works.

They've got such a big lead in the market from a capabilities point of view. They're going after the cloud, so they're doing a lot in the cloud management area and making that easier for clients to implement it for managing the applications in the cloud space or all their SaaS applications. That's one of the big areas. They just did the acquisition of SecZetta, which provides management for third parties. For partners and third parties you work with, it can help automate the management of access to those people.

I'd rate it a nine out of ten because what it does is hard. The work that they implement isn't simple because the companies are so big. It works and does the job. It's not the product that causes problems; it's generally working with the company and its processes, but the product is bulletproof.

We use this product for identity governance. There is the basic identity creation in the lifecycle followed by certification. I'm a company manager and implementer and we are customers of SailPoint.  

I think the certification module is perhaps one of the most valuable features. The options are pretty intuitive and you can usually set up the certification easily without much time or resource investment. It consists of two parts, both of which are useful. I like the pre-built out-of-the-box connectors that have a plug-and-play kind of feature. Identity IQ is easy to integrate with other systems and offers a lot of options. 

The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.

I've been using this solution for three years. 

The solution is stable. There are a few bugs here and there, but that's expected for any kind of implementation that we do. It's a risk associated with each and every product. It's not the worst we've seen but there's definitely scope for improvement.

SailPoint is easy to scale.  They give you the bandwidth for that. 

The technical support is good. There are various levels of technical support that you can access depending on the licensing model you purchase. 

Positive

The initial setup is pretty simple and a straightforward mechanism. It does require some knowledge on how to set up and a basic understanding of networking protocols and other things, which is pretty complex. It's not something that's easy to learn and I think SailPoint could look at bringing out intuitive-based migration> There are 10 people in my team who deal with implementation and deployment and the time it takes generally depends on the scale of the setup. One of our larger projects took around three months. 

Licensing costs are high and since we're not an official partner, we're unable to offer any discounts to our customers. Companies often choose an alternative solution that is significantly cheaper and covers 90% of their use cases. I would expect SailPoint to be more price sensitive and have the capability to cater to even small clients and provide them with features necessary in their daily IM use cases. It would expose SailPoint to a larger audience and they'd have a larger implementation market.

I have evaluated a couple of other solutions. Okta is a pure access management product. They have recently launched their Identity Governance suite. Okta and Cisco are more into access management with more focus on providing MFA and access regulation in the traditional sense, rather than going into the governance side of things. SailPoint, on the other hand, is more into identity governance with their workflows more natively able to support use cases with certification. These are two different genres of product so you can't make a direct comparison. If you have Okta or Cisco Duo, you cannot expect it to do a certification. If you have SailPoint, you cannot expect it to do an MFA for you. The market is moving towards a combined product that does everything and I expect each of these products to basically expand more to support all the other use cases. 

Prior to purchase, be sure that SailPoint can solve all your use cases. Otherwise, you'll be unhappy with the amount of money that you're spending. 

I rate this solution seven out of 10. 

The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications. 

The product's most valuable features are identity access control and access certifications. 

SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation. 

I have been working with the product for seven years. 

The solution is stable as long as the implementation is correct. 

I rate SailPoint IdentityIQ's scalability an eight out of ten. 

I haven't contacted the technical support team yet. 

SailPoint IdentityIQ's usability depends on how well it is implemented. To set up the product, you must configure it like a web application. This involves setting up a web server and determining the number of servers needed based on the site's requirements. The setup process can vary in complexity depending on the client's environment. It can take a day to complete. 

SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product. 

If a customer wants certain automation during the identity lifecycle - for example, when hiring someone, letting someone go, or moving someone from one organization to another - you can automate tasks based on various factors like their role or department. The product simplifies tasks, especially those where certain individuals require specific access levels based on their roles. With automation, administrators don't need to manually remember or assign access levels for each role or department. 

I rate the overall product a seven out of ten. 

The solution is brilliant in all aspects. SailPoint’s technical value exceeds what OpenText proposes. It is a really good product.

We faced some issues while integrating the solution with a third-party tool.

I have been working with the tool since October 2023.

The tool is stable.

The tool is very scalable. Even if the implementation exceeds the number of users decided previously, the tool will fulfill the needs and will still be stable. The solution is not suitable for small companies. The cost will be high.

The support is very good. I rate the support team an eight and a half out of ten.

Positive

The implementation is straightforward. It depends on the environment and customers’ needs. However, it is easy.

The pricing must be improved. The pricing is a little bit higher than other tools. The solution must provide different prices for different countries. All countries are not equally rich.

SailPoint IdentityIQ is more efficient than Micro Focus. We chose SailPoint IdentityIQ because it is stable and the support is good.

We are distributors. Our main competitor is Micro Focus. It is now OpenText. I will recommend the product instead of other tools. It is one of the best IAM products in the market. The price is the only issue. Overall, I rate the tool an eight and a half out of ten.

We use SailPoint IdentityIQ for identity and life cycle management management for devices. It helps us with access certification, password management, and other essential functionalities.

SailPoint IdentityIQ has a good and straightforward user interface. They also have a lot of resources and documentation available to understand the process.

The product’s cloud offering could be flexible.

We have been using SailPoint IdentityIQ for six to seven months.

I rate the product’s stability an eight out of ten.

We have large-scale institutes as our customers for SailPoint IdentityIQ. I rate its scalability an eight out of ten.

The technical support team responds within an acceptable time frame and is knowledgeable.

Neutral

I used Oracle for a three-year-long project. I encountered constant challenges with incompatibility, or bugs and glitches using it.

I rate the initial setup process a seven out of ten. It takes a couple of days to complete.

The product is expensive. I rate its pricing an eight out of ten.

I rate SailPoint IdentityIQ an eight out of ten. I recommend it to others as it is used widely and has a knowledge base. I advise organizations to streamline their processes rather than to customize the products.

I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.

Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.

The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

I have been using the solution for the past five years. I’m using the most recent version.

The solution is highly stable.

The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.

There has been a return on investment.

The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.