SailPoint Identity Security Cloud Reviews

Our company uses the solution to manage the life cycle and access control of users. 

We implement for various clients in the banking or investment industries in the Middle East. We also have a couple of government customers. All customers use the solution for employee management.  

The access certification feature is valuable. 

The solution is very customizable. 

Certifications could include additional access levels or practices. 

On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner. 

I have been using the solution for nine years. 

The stability is pretty good because it is a very customizable solution. If you don't know how to customize or if you make mistakes, then the solution can become unstable. 

If you have enough hardware to support the on-premises version, then the solution is scalable. You need enough hardware to support the number of identities you want to manage. 

Technical support is efficient and very, very good. If you raise a concern, support is readily available with a solution. Responses are received in a very timely manner. 

The setup is very, very easy. Identity IQ is the on-premises software for the solution and it is easy to setup. There are modules to install so the only thing you need is time to complete them. 

We implement the solution for customers. First you install and connect the web server. Then you install the database on top of it. If you want additional modules, then you can import the LT module on top. 

The pricing is based on the number of users and is reasonable. 

I highly recommend the solution and rate it a seven out of ten. 

I'm a consultant. I work with companies to evaluate it and sometimes help them implement it as well.

I'm using the most recent version. It's somewhere around version 8.

The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things. If it says it should be approved, then automatically approve it. It's definitely a time saver for a lot of people.

It has got a great user interface, and it just does the job.

It tends to be more expensive, but at the end of the day, it works.

I have been using it for probably 15 years. 

Its stability is very good. It's running so well now. I'd rate it a nine out of ten in terms of stability.

Its scalability is awesome. They've got customers with over a million users, so it'll scale to what you need. It has a very scalable architecture.

I'm a consultant, and I implement it for clients. I've worked with clients from 5,000 users and up to about 400,000 users.

I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big four, like the Deloittes and the PWs, to do the implementation, but they maintain a group that they call their Expert Services. It has about a hundred people you can go to for the hardest things. If you were on the edge of performance issues and any other issues, you can bring in their experts. It's a really good team. It's more expensive than the other guys, but it's worth it.

IdentityIQ is difficult to begin with, but compared to its competitors, it'd be an eight out of ten in terms of ease of setup.

The deployment duration varies. They've got examples of people being up and running in a month. For massive companies with hundreds or thousands of employees, it takes a couple of years to get fully implemented, but they've got ways where you can implement it almost by a business unit, so you can be up and running and then slowly, you add the rest of the company to the implementation.

In terms of the number of people required, the actual SailPoint team would be three to four people, and then they use the business analysts in the company to help onboard the application. That's a really nice methodology where I can spread the workload over a bunch of people instead of having to rely on one person and get those backlogs and lineups form. For example, I can have a business analyst from the business units I'm working with help me onboard applications. That really speeds it up.

In terms of the deployment model, they have a SaaS version, but you can do it on-prem, and you can also do it with the hybrid model.

It depends on your company, but I've seen ROIs in 14 to 18 months. So, it's great.

It's all competitive. Initially, the prices look a bit higher, but once it gets into a competitive situation, they meet the market. I'd rate it an eight out of ten in terms of pricing. It tends to be more expensive, but it works.

They've got such a big lead in the market from a capabilities point of view. They're going after the cloud, so they're doing a lot in the cloud management area and making that easier for clients to implement it for managing the applications in the cloud space or all their SaaS applications. That's one of the big areas. They just did the acquisition of SecZetta, which provides management for third parties. For partners and third parties you work with, it can help automate the management of access to those people.

I'd rate it a nine out of ten because what it does is hard. The work that they implement isn't simple because the companies are so big. It works and does the job. It's not the product that causes problems; it's generally working with the company and its processes, but the product is bulletproof.

SailPoint IdentityIQ is for identity and access management.

What I like most about SailPoint IdentityIQ is that it's simple to use and easy to configure and deploy.

The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful.

Another area for improvement in the product is the technical support, which needs to be more friendly to customers.

I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.

I started using SailPoint IdentityIQ in 2015, so I have almost eight years of experience with it.

SailPoint IdentityIQ is a very stable product.

SailPoint IdentityIQ is a scalable product.

The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an issue and ask for help, support will tell you that you need professional support, not just regular support.

The technical support team could be more friendly.

I'd give SailPoint IdentityIQ support a three on a scale of one to five.

I've tried Saviynt but compared to SailPoint IdentityIQ, Saviynt isn't stable. It also has fewer features compared to what you get from SailPoint IdentityIQ. For me, SailPoint IdentityIQ is better because of its stability, and it offers many features. However, cost-wise, Saviynt is cheaper.

SailPoint IdentityIQ has a straightforward setup. I'd rate its setup a five out of five.

SailPoint is expensive compared to its competitors. It's one of the most expensive products, so I'd rate it as one out of five, cost-wise.

I'm using SailPoint IdentityIQ, SailPoint IdentityNow, and Auth0.

My rating for SailPoint IdentityIQ is eight out of ten.

My company is a SailPoint partner.

The initial setup isn't so difficult. 

The product can be flexible in the build. You can easily customize the workflows.

We can set everything up on the cloud, which makes things very easy. It can easily adapt to the PoC requirement and the set requirements on the app's online version.

The user interface needs some work. It could be more user-friendly.

Right now, it only offers a single sign-on, an SSO.

I'm in the PoC SailPoint in my online orientation. We did the PoC with the online model, and I want to try the free trial and update it on the cloud. 

I have tried to do a lot with SailPoint in about three years. We deployed dit last year and have been working on a PoC.

The solution is stable and flexible. We didn't have any issues with it. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution is scalable. 

If we deploy with the reduction, we have more than 15,000 users.

I've dealt with technical support. However, I don't have much to comment on.

I also want to try Identity Now to compare the environment, the solution, and the features.

I'm looking at SailPoint and Saviynt and Oracle. Currently, we do Sailpoint IBM solutions. However, we are just finalizing the PoC. We aren't really using anything just yet.

It's my understanding the initial setup isn't very difficult. However, I don't do the setup in the PoC. 

I have only with the phone connection and I don't think it's very difficult.

Currently, I am just a SailPoint user.

I was partner. Right now, I am working for a bank. We did the PoC with the Identity IQ. We spent three months on the PoC. Until now, we have finalized the PoC report. I don't yet have strong experience with the product.

We don't use the mock-up use strain with the Identity IQ. We circle everything on Cloud and management.

I'd rate the solution eight out of ten.

I use the solution in my company just to open some roles for new people or maybe those who need more particulars, so we just search for the roles and apply them to those. My company had dealt with some particular comments, like who had why the tool is needed and its justification in the business. , after which the managers approved it or whoever was in the top positions. It is basically for managing user access at the end of the day.

The solution's most valuable feature is its ease of use. It has functionality that allows me to search for or compare with others.

I don't use SailPoint that much because I have a particular role in my company. Considering the time since I last used the tool, it doesn't need anything more.

The product is unable to share suggestions with users. For example, if I put something like ABC, the tool will not be able to say something that is related to it. In some other tools, if I just start with the initials, it will show me the whole thing, but with SailPoint Identity Security Cloud, I couldn't find it. If I am just searching for a role, like PR or something, or if I write PR, it should provide me with some suggestive rules, which may be two, three, five, or whatever the role numbers. I have to write the full name, and then it will appear.

I have been using SailPoint Identity Security Cloud for two years. I don't remember the version of the solution since the client who uses it will have to update it by themselves.

I did not experience any breakdowns or bugs in the product.

More than 100 people in my team use the product.

Our company's client, who uses the product, takes care of the technical support for the solution.

The product's initial setup phase is not so difficult, so it is easy. There are no installation-related issues with the product.

The solution is deployed on an on-premises model.

As per my knowledge, it runs on a paid partnership model, but I am not sure about it.

One should definitely use the product since there are no prerequisites or things that you should know. The tool is very easy to use, and there is nothing in it that you should find very difficult to understand or learn.

It is easy for a beginner to learn to use the product for the first time.

I rate the product an eight out of ten.

As an academic institution, we have HR students and third parties.

The solution’s stability and performance are good.

The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.

The connectors should be improved.

We had issues with the stability of the solution.

The solution is very scalable.

30-50 users are using this solution.

The initial setup depends on the type of proposition.

The product’s pricing depends on strategic servers. It is affordable for us to sustain ourselves.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

We use the solution for identity and access governance. It is an automation tool for onboarding and offboarding processes.

It has multiple good features. It provides us with the information we need for onboarding any user or application, provisioning, de-provisioning, and other business processes. The product is easy and convenient to use. It has good features. The tool is quite stable and user-friendly. We can easily customize the processes.

The product must improve its support.

I have been using the solution for three years.

The tool is reliable and stable.

We have 1000 people using the solution in our organization. It is suitable for a small organization with less than 5000 employees.

The initial setup is easy.

The solution is not cheap.

I would recommend the product to others. The solution is easy to deploy. We get a lot of applications out of the box. Overall, I rate the solution a seven out of ten.

I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.

Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.

The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

I have been using the solution for the past five years. I’m using the most recent version.

The solution is highly stable.

The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.

There has been a return on investment.

The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.

We use SailPoint IdentityIQ mainly for employees. It's not a customer identity and access management tool. It's mainly for the workforce. All my clients choose SailPoint IdentityIQ because they need some tool that will govern and do the compliance at their end. We are mainly integrating all the applications for the organization, just like their HR, to do the governance in just one place, namely in SailPoint IdentityIQ. We're using SailPoint IdentityIQ for provisioning, granting access, taking access, automatic onboarding, and off-boarding. We also use SailPoint IdentityIQ for employees' joiner, mover, and leaver workflow. We use SailPoint IdentityIQ for automatically reprovisioning all the roles and accesses.

The most selling modules for SailPoint are the compliance manager and the life cycle manager. In addition, the password manager module is replacing the call center for any organization by doing self-service password services, resetting passwords, and unlocking accounts.

SailPoint IdentityIQ has a primitive AI engine. It doesn't compare to the autonomous engine that uses machine learning and deep learning in ForgeRock.

It would be great to have an autonomous engine that uses machine learning and deep learning to find orphan accounts, accesses not used by employees and extra accesses.

I have been doing a SailPoint IdentityIQ pre sales presentation for two years and a real product implementation for six months.

SailPoint IdentityIQ is a stable solution, and I rate it a nine out of ten for stability.

I rate SailPoint IdentityIQ less than five out of ten for scalability. To increase scalability, you need to increase servers, which is not easy.

The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical presence in the Middle East except through its partners and distributors. However, SailPoint IdentityIQ's remote support is always available. SailPoint IdentityIQ's technical support is good because they are always available when the partners or the implementation team face any issues.

Positive

The initial setup of SailPoint IdentityIQ was very easy, and I rate it a ten out of ten. We have an automatic deployment engine, so the deployment takes around an hour, not long.

SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing.

Our clients using SailPoint IdentityIQ are mainly in the banking sector, and the others are part of the Saudi Arabia government and ministry. For 12 years, SailPoint IdentityIQ twelve has been the leader of Gartner Magic Quadrant. All the market reports suggest SailPoint IdentityIQ when you're doing governance and compliance for your workforce. SailPoint IdentityIQ is even replacing other solutions like IBM and ServiceNow.

SailPoint IdentityIQ is a stable and reliable workforce identity and access management solution. If you're looking for a solution for the workforce, you should opt for SailPoint IdentityIQ, and if you're looking for a solution for the customer base, you should choose ForgeRock.

Overall, I rate SailPoint IdentityIQ a ten out of ten.

We're using SailPoint IdentityIQ for these purposes: user access, authentication, and governance review access.

SailPoint IdentityIQ has improved my organization as it's used mainly to provide access to first-time users and also for other actions around managing access.

A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil.

In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use.

In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ  we had increased evaluations.

I've been using SailPoint IdentityIQ for two years.

SailPoint IdentityIQ is a stable solution.

We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for support.

Ten of our administrators used Append to control executive activities prior to using SailPoint IdentityIQ, but in general, we found SailPoint IdentityIQ to be more useful in maintaining information, access roles, and permissions. The solution does exactly what we needed it to do.

The initial setup for SailPoint IdentityIQ was straightforward.

We used a third party to implement SailPoint IdentityIQ, particularly in the beginning, but nowadays, we can implement the solution on our own. In the beginning, we had a problem with the rules inside the platform, but the third party helped us in solving the problem and installed and configured SailPoint IdentityIQ appropriately.

Right now, I'm not sure if there's ROI from SailPoint IdentityIQ, but within a few months or so, there will be.

In terms of pricing, SailPoint IdentityIQ is affordable. It's not cheap, and it's not expensive, so the solution is in the middle, price-wise. It also didn't have additional costs, even if my company had different teams that took care of auditing and provisioning and projects that used SailPoint IdentityIQ.

We evaluated other solutions, but SailPoint IdentityIQ proved to be more adequate for us to use, and we found that not a single solution or tool was exactly better than SailPoint IdentityIQ.

I'm not sure about the version of SailPoint IdentityIQ my company is using, but it's probably the newest version.

My company has ten administrators of SailPoint IdentityIQ and around one thousand users. Ten technicians maintain the solution. My company maintains the solution and always keeps it updated, so integrating other solutions to SailPoint IdentityIQ won't be a problem.

In terms of rating SailPoint IdentityIQ, nine is a good score for me. My company is very happy with the solution.

My company is a customer of SailPoint IdentityIQ.