We use the solution for administration and policy management purposes.
GRC Solution Consultant at a tech services company with 11-50 employees
Provides efficient dashboard features, but its scalability needs improvement
Pros and Cons
- "It has the best workload management features."
- "Its customization features could be better."
What is our primary use case?
What is most valuable?
The solution's most valuable features are data feeds, templates, reports, dashboards, and workload management.
What needs improvement?
The solution’s customization features could be better. Its performance and scalability need improvement as well.
For how long have I used the solution?
We have been using the solution for two years.
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RSA Archer
May 2025

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What do I think about the stability of the solution?
I rate the solution's stability a five out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is low compared to OpenPages. At present, we have two users for it in our organization. We might increase the usage ahead.
How are customer service and support?
We have received assistance from the solution’s technical support team many times.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our clients migrated their work data from Archer to OpenPages for better performance and scalability.
How was the initial setup?
We can deploy the solution on the cloud and premises as well. It depends on the client’s requirements. The process takes approximately two to three hours to complete. We develop a management module in the testing server. After a successful review from the client, we export the package to the production environment.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is moderate.
What other advice do I have?
I rate the solution a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:


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Updated: May 2025
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