We use the solution for monitoring purposes.
The product is affordable and easy to understand, but the support must be improved
Pros and Cons
- "The product is easy to understand."
- "The support must be improved."
What is our primary use case?
What is most valuable?
The product is easy to understand. It is not very complicated. Even non-IT users can use it.
What needs improvement?
The support must be improved. Support platforms like live chats and emails must be available.
For how long have I used the solution?
I have been using the solution for six months.
Buyer's Guide
PRTG Enterprise Monitor
December 2025
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What do I think about the stability of the solution?
The tool is stable. The stability would depend on a company’s requirements. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
There are 100 people in our organization, but only a limited number of people have access to the software. I rate the scalability a seven out of ten.
How are customer service and support?
The product must provide 24/7 support so that we can ask our queries anytime.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used ManageEngine before. ManageEngine was more detailed and accurate. It was pricey, but we were able to get real-time reports.
How was the initial setup?
The tool is deployed on the cloud. The deployment can be done within a day. The initial setup is easy. Though it is an enterprise solution, I use limited features.
What's my experience with pricing, setup cost, and licensing?
I use the trial version. The solution is affordable. I rate the pricing a three out of ten.
What other advice do I have?
We can use the software at our own pace for our teams and personal needs. Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
An easy-to-use solution for monitoring
Pros and Cons
- "The product is easy to use and you don't need to have any training. You can use it even if you don't have an IT background."
- "PRTG Enterprise Monitor should include more functionalities and features that are similar to SolarWinds."
Buyer's Guide
PRTG Enterprise Monitor
December 2025
Learn what your peers think about PRTG Enterprise Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Buyer's Guide
Download our free PRTG Enterprise Monitor Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
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