PagerDuty Operations Cloud Reviews

I would say the notifications, and the information that comes along with them.

We're able to respond to problems within the environment a lot quicker, because we get the notifications regularly, or when there is an issue, we're able to respond and get it resolved quickly.

I'm not really sure. The one that was big on our list was the ability to tune the alerts, but they've done that now with the non-critical. At this time, everything is pretty good with how we're using it, and what they provide.

2 years.

It seems to be very stable. I don't know whether there's been an issue on the PagerDuty side or on the devices that we use, but we have seen some inconsistencies with receiving alerts on an iPhone versus an Android device from time to time. I don't if that's a PagerDuty issue or not.

For our needs, it's definitely scalable. It's more than adequate. Just the ability for us to add users, and that's really all that we need, users and policies that we want to tie into our infrastructure. It's been good, so far.

I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any issues with it.

Everything about it is very straightforward, and easy to get rolling with.

I definitely think we have made an ROI. Just the ability to be able to respond quicker to the issues that are coming up gives the company a better mean times resolution resolution, which is going to improve upon the return on investment for what we spend on PagerDuty.

It's very easy and straightforward to get implemented, and hit the ground running. As far as advice, I would ensure that you should create your services and policies to what you need, so you're not getting false alerts on issues that really aren't worth investigating. You definitely don't want to be running down false positives, and so, making sure that you are truly monitoring and being alerted on things that are important to company. Something to ensure is set up properly.

There are several valuable features that we use, among them are the escalation policy, integration of email, telephone, and mobile app.

• Because of the alert mechanism, our support technicians are prompted about support cases at risk.
• The escalation policies make it possible for managers to catch issues before missing SLA targets.
• We are able to better manage the 24/7 offering with a smaller support team.

The assigning and editing of the escalation policies could be improved. It works, but it's just a bit confusing at times.

I've used it for three years.

I didn't have any issues with deployment, but this was handled by a different team. We had just some licensing issues at the start, but that was addressed.

We've never had any issues with stability since we started using it.

The only scalability issue was just the licensing issues mentioned earlier.

N/A. Our support contact is internal, and we have never encountered any issues.

N/A. Our support contact is internal, and we have never encountered any issues.

We used an external monitoring service. We switched to PagerDuty because of:

a) Control

b) Flexibility

c) Cost.

The initial setup was handled by our Ops team. We had no issues.

We implemented it with our in-house team.

We are a cost center, so ROI is measured through savings rather than revenue. However, we measure the ROI through SLA targets and customer service.

Define your escalation policies first before rolling out. It will save time.

We use the product for intrusion management.

The product has valuable on-call scheduling, escalation, and incident workflow management features.

They could include incident merging and alert grouping features in the product. It would be efficient for businesses or professional clients to manage multiple incidents instead of notifying all the users.

We have been using PagerDuty Operations Cloud for a month.

I rate the product's stability an eight out of ten.

I rate the product's scalability a nine out of ten.

The initial setup is easy.

We evaluated a few products earlier. We switched to PagerDuty Operations Cloud for ease of use and services.

I rate PagerDuty Operations Cloud an eight out of ten. It requires a technical knowledge to understand the features.