PagerDuty Operations Cloud Reviews

There are several valuable features that we use, among them are the escalation policy, integration of email, telephone, and mobile app.

• Because of the alert mechanism, our support technicians are prompted about support cases at risk.
• The escalation policies make it possible for managers to catch issues before missing SLA targets.
• We are able to better manage the 24/7 offering with a smaller support team.

The assigning and editing of the escalation policies could be improved. It works, but it's just a bit confusing at times.

I've used it for three years.

I didn't have any issues with deployment, but this was handled by a different team. We had just some licensing issues at the start, but that was addressed.

We've never had any issues with stability since we started using it.

The only scalability issue was just the licensing issues mentioned earlier.

N/A. Our support contact is internal, and we have never encountered any issues.

N/A. Our support contact is internal, and we have never encountered any issues.

We used an external monitoring service. We switched to PagerDuty because of:

a) Control

b) Flexibility

c) Cost.

The initial setup was handled by our Ops team. We had no issues.

We implemented it with our in-house team.

We are a cost center, so ROI is measured through savings rather than revenue. However, we measure the ROI through SLA targets and customer service.

Define your escalation policies first before rolling out. It will save time.

Notification is the most valuable feature.

It allows us to provide better customer support.

I would like to see more content in the notification messages; although, that might be a configuration on our end.

We have never had any stability issues.

It has scaled well for our needs.

I've opened one support ticket. They were very responsive; answered within a few hours.

I can't help with this. I wasn't involved in the selection.

I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option.

We didn't really do any training and it was pretty well accepted. I regret not doing training. They had a booth at a recent conference. I walked up to them to specifically find out a few things and I did find out a few things that I know our team hadn’t been aware of. Do a bit of training.

It has a very limited scope, but it's very good at what it does.

Push notifications to mobile devices combined with the in-app ability to override the system volume allows for flexibility in managing other device notifications, while high-level notifications can be alerted without worrying if your device's notification level is sufficient.

All of our on-call hand-offs are now fully automated with the scheduling system inside PagerDuty. All we need to do is define the rotation and it takes care of everything else.

Some of the UX needs some help for better flow of actions - however I can understand the reasoning behind how some of the UI is laid and how you need to go an extra step to trigger actions.

2 years.

Not that I can remember - it's been two years without any issues.

The most instability we've found was delayed messages - but PagerDuty support is always good with updating Twitter and their support outlets.

Pretty good up there. I've never had to wait over 24 hours to get support.

Technical support has always been up there. From the Twitter updates to their helpdesk - the experience is great throughout.

It was very straightforward. We had integrated the system with Zabbix. In fact, it was more complex on the Zabbix side of things to set it up.

In-house.

Implement PagerDuty. Right now. Go. Are you still here?