One Identity Manager Reviews

Our primary use case is for integration to a second system, which will use the role-based access management for the identities and user accounts in the One Identity Manager.

This is almost a complete solution for us. The data input to the second system, which has the role-based definitions, has made things easier. This is even with bubble representation.

The features are open and have a good tabular structure for the data, as well as the connected relational/relative topology.

The support documents and data sheets should be made available to the implementation of folks the product website. There's is less documentation available to the public.
There should be installer version available than a portable/web-portal which will be more useful during the testing.

We did not use a solution previous to this one.

It's costlier than some other products and there is nothing that fits every solution. You have to plan your design in advance based on your needs and user base.

We did not evaluate other options.

It manages our Active Directory and SAP user accounts according to HR data and assigns permissions via request or rules.

We create business roles with permissions in different systems and employees can either request those bundles or get them automatically via rules. User creation in all connected systems has been automated. Employees can request permissions through the IT Shop, their manager and permission owners approve the request and the system assigns it - we don't have to wrangle with excel lists of permission assignments anymore.

It is very flexible and adaptable to our needs and the ootb features are also quite comprehensive. The overview sheets are great.

Make logging and debugging easier to find, I never quite know which log to turn on for which use case (just for my tools, for the job service user, etc).

Setting up permissions inside the admin tools could be easier, maybe have some roles already created and configurable, like helpdesk needs to view persons, accounts, requests, but not change anything, maybe be able to set delegations etc. 

More than five years.

Had no major problems. Support is great and quick to help.

Technical support is usually great.

We had a vb script for Active directory user provisioning from HR data. It was outdated and prone to errors. We wanted one solution that could manage Active Directory and SAP accounts.

The initial setup was complex because the product is complex, there's usually more than one way of doing something. It's a steep learning curve. Our project didn't leave lots of time for our internal admins to familiarize themselves with the tools. Support was a great help in the first few months after it went live and without a consultant...

For the migration from 6.1.4 to 8.0.1 we used IT Concepts. Migration went smoothly as our expert and theirs worked closely together.

Provisioning users and permissions has been automated. The IT shop helps spread the load of permission requests and IT personnel can focus on other things than manually assigning those permissions in various systems.

We looked at a few different solutions. Most of them were better suited for only one target system and some had poor add-ons for the other targets we needed. OIM seemed the most balanced and also has connectors for other targets we were planning on using.

We use it for all things related to identity in our organization.

It will have an impact on our cloud IT strategy, as we are planning to move to the cloud. We are looking to go to Azure, but we will still have an on-premise product.

It is a flexible because it is customizable. It allows you to build anything on top of it.

The web portal can be a bit muggy at times. This is one of the key complaints from our customers. This is a major issue with version 6, and while version 7 is slightly better, I am hoping this is fixed in version 8.

I would rate it as a seven out of ten, because there is definitely room for improvement.

We use it to facilitate our total identity and access management process, from HR to our target systems are using this product.

The product makes it easier for employees to be more productive.

The standard connectors are the most valuable feature.

The product is flexible. For example, it offers cloud features.

We would like the product to integrate with ServiceNow, since One Identity Manager and ServiceNow are two of our better tools. An integration between these two tools would be better for us.

The current product is stable. We are trying to get rid stability issues from the legacy version. We are now implementing version 8.2, which is so much better than version 6.

The product can grow with us.

The initial setup is fairly easy. To set up the workflows, you need good knowledge of the product. One Identity could improve the setup documentation, as it does not support, "How do I start?"

You need a good partner to assist with the implementation.

We are trying to achieve more targeted systems in the future.

We do not use the policy and role management features.

We have not integrated with SAP.

My primary use case for the solution for the last several years was migrating from version 6 or older to version 7 or 8. Most of the time, we implement new features, optimize existing features, or do project management for the customer.

Our customers have a higher degree of automation and compliance. The product has a good self-service portal, which makes the IT processes a lot better and easier for the end customer.

We have integrated the solution with SAP. Our customer wanted us to do the implementation for web-based administration. They wanted to have easier access to provision their accounts into their system. Because until then, most of the customers were inputted manually. Now, they can automate it, which makes it a lot easier. They can monitor the segregation of duties, such as the financial aspects of it, in SAP.

There are so many different connectors out-of-the-box, and the solution works fine. Overall, the product works well and is very good tool, which functions well.

It's pretty flexible because you can use it in almost every way you want. It is very open. It provides good insight on all the basic job chains, and you are free to use, extend, or change it.

I am waiting to see the new API for the web.

There are several smaller parts of the tool that have room for improvement. One Identity currently is in the development process of fixing these issues.

It is quite stable if you know how to use it right. If you have a good implementation, it is really robust. 

The technical support is pretty good because we can reach the right person directly. We also get escalated quickly, if necessary, to the development team. So far, it has been a good experience.

There is a good support team if you have issues. There is a really nice path to get in touch with them.

The initial setup was pretty straightforward because the documentation is really good. It was even easy to train junior employees in our company since the documentation is easy to read and straightforward.

This solution has helped to reduce help desk calls for a lot of customers because of the password reset. People can now reset their own passwords. That is a great benefit for customers.

This solution has helped to increase employee productivity when it comes to provisioning users.

Look at one or two videos online on the One Identity YouTube channel. Get in touch with some of their people and possible get a short preview of their products. That is the easiest way, so you can set up a test environment pretty fast be shown how simple the processes work. 

One Identity has a very strong community combined with the tool. They also have a very good relationship between partners, customers, and themselves.

It is easy to extend the product for custom purposes. 

The primary use case is to allow users to quickly administrate their permissions and data.

As a consultant, it is a good product to sell.

It always helps to improve the processes of the customers.

• It's very flexible. You can customize it to the fullest extent. You can use it for almost every situation for every customer.
• The policy and role management features are very good. They have gotten better over time.
• The privileged accounts governance features are very good.

As consultants, it's a very complicated to learn it at first, which makes it hard to find people to work with it.

The Synchronization Editor has to become easier to use for us, as technical consultants, because sometimes it's very complicated. If, as a new feature, there would more connectors out of the box in the Synchronization Editor, this would help a lot.

It is very stable. We did had some occasions where we had problems with the stability, but the stability is very good.

It is very scalable. We have customers with just a few users to customers with hundreds of thousands of users.

The initial set up was quite complex. It takes quite some time to get use to this product because of its complexity. Then, you are able to customize it and do everything the customer needs.

It takes some time before we, as consultants, really receive benefits out of it. This applies to the customer, as well.

It will impact the cloud strategy of a lot of customers in the future. We just started to implement this feature for customers, so it should have a huge impact in the future.

We have not integrated the solution with SAP.

The primary use case is to handle identities.

We have seen a slight reduction in help desk calls, as this solution is a self-service product.

• To get an overview.
• To get a good structure.
• To get a good automation process.

The tool to develop the web portal needs improvement.

We are pushing out a cloud strategy, but running this on-premise solution, and do not know what steps to take.

The stability depends a lot on the infrastructure, but it is pretty slow. For us, it is stable, but slow.

I haven't used the technical support yet.

We are using a self-built solution. It would cost too much to get that up to the standard of what we need. In the long-term, it is cheaper to buy a solution that has what we need. Though, we are still running the previous solution, as we are still in the implementation phase. One Identity Manager is very limited in what we have live; we are not using it fully yet.

The initial setup was complex. It is an extremely complicated thing to replace an entire self-built solution.

We are using an implementer for the deployment.

Think through what is most important and your strategy, especially your cloud strategy. Look at the different competitors in the market, including this one.

Our cloud strategy is impacting what we decide to roll out.

We have not implemented the privileged account governance features yet.

We use it for the identity lifecycle.

The solution solves our customers' compliance issues and optimizes their administration.

The solution helps to reduce help desk calls in the areas of password resets and misunderstanding requests.

It is highly integrated with our clients.

The policy and role management features are good.

The solution is flexible because you can realize the customer needs. Therefore, it is easy to upgrade specialized things. It provides the flexibly, so you can implement customers' use cases.

The connectivity to the cloud with the cloud identity need improvement. The whole security story in the area of access management along with the possibility to get access is part of this improvement process. This is the cloud access manager (CAM), and it isn't as it should be, but it's a very good long-term solution.

It is important to get the cloud integrated. One Identity is stalling about this in America, and we need it in Europe.

The stability is fine. It works for our use, and the customer is satisfied with it.

The scalability is good. We use it in smaller customer suites, but also in larger ones.

With technical support, it is always an issue to get the right person. They do have good technical people in support, but it is sometimes not so easy to get them.

The solution is easy to set up, but it requires customization, which is not easy for identity management.

When many people are coming or leaving the company, the process is optimized. The productivity is higher because the process can be done faster and easier.

The solution is used very often in the market. There are a lot of satisfied customers using the product. 

They are a lot of partners who can help you implement it, if you are interested.

We know few other products in this industry. The flexibility, long term plan, and roadmap are very good. Also, its future is looking good.