One Identity Manager Reviews, Competitors and Pricing

it_user181518

Technical Support Analyst at a university with 1,001-5,000 employees

Jan 14, 2015

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Configuration & implementation was complex as we had complex requirements, but could quite easily be done simply.

What is most valuable?

GUI
Reporting capabilities

How has it helped my organization?

Allows the delegation of permissions related to identity management and also visual representation of the configuration as opposed to having to go through loads of scripts which was the case with our previous solution.

What needs improvement?

Job server engine -

Performance
Loadbalancing

For how long have I used the solution?

One year.

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What was my experience with deployment of the solution?

Not yet.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

More than one job server cannot be allocated per target/source system which can be a performance bottleneck,

How are customer service and support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Previous solution was an in house written application. We switched due to support reasons as well as outdated technology and a lack of functionality.

How was the initial setup?

Configuration and implementation is a complex process as we had complex requirements, but could quite easily be done in a simple way.

What about the implementation team?

We implemented via a combination of an in house team and a vendor partner. Their level of expertise was very good.

Which other solutions did I evaluate?

Yes we chose Dell One over Oracle IDM, IBM, NETIQ, and MS FIM.

What other advice do I have?

Have a team of dedicated staff for the implementation who are given enough time to understand the many dimensions of the tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user368094

Solutions Architect - IAM at a tech company with 11-50 employees

Feb 1, 2017

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It is easy to configure, as it is mostly UI based.

What is most valuable?

Some valuable features are:

Easy to configure, as it is mostly UI based
Reporting
Dashboard

How has it helped my organization?

It has improved the user life cycle operations and IT shop functionalities for our organization.

What needs improvement?

There is a need to improve the use case documentation and coding templates. This product has some limitations when it comes to use case documentation. Generally, when we have any different scenario, we need to post in the blog and only then we will get answers.

For how long have I used the solution?

I have been using this product for the last two years. I have been using the Quest One Identity Manager (version 7.0, 7.1), Authentication Services (latest version), Password Manager (version 5.6.3), Privileged Access Management (latest version).

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the queries mostly on the same day.

Which solution did I use previously and why did I switch?

Previously, we were using more complicated solutions.

How was the initial setup?

The initial setup, installation and basic configuration are straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing/licensing policy is less when compare to other leading other solutions.

Which other solutions did I evaluate?

We evaluated other options such as SailPoint, CA and Oracle.

What other advice do I have?

This product is very effective and has more capabilities than any other.

Disclosure: I am a real user, and this review is based on my own experience and opinions.