One Identity Manager Reviews

In terms of the use case, the traditional use case related to IAM is to synchronize the accounts to the user ID.

Most of the time, we connect it to Active Directory, Azure AD, SAP One, and one or two other systems at the first stage of the project. At the next stage, we start to integrate it with other systems.

My company is an integrator and a partner. I am not the final customer. I deliver solutions to our customers. I also have other solutions in my portfolio, but my strength is Identity Management.

One Identity Manager delivers SAP-specialized workflows and business logic.

It provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts.

The user interface is not a big problem nowadays. About 10 years ago, it could have been a problem, but now, it is easy to do proper localization in Portuguese, Brazilian Portuguese, and Spanish. We have multiple language support. Of course, it is not yet 100%.

When it comes to customization, we need to model the business rules for customers. Every customer has different business rules. For a similar use case, you can have different business rules. I split the ability to model that into two categories. There is the ability to do the parameterization, and there is the ability to do customization with coding, which can have some risks.

One Identity Manager helps minimize gaps in governance coverage among test, dev, and production servers.

It also helps to create a privileged governance stance to close the security gap between privileged users and standard users.

One Identity Manager helps consolidate procurement and licensing. One of the valuable use cases that this solution provides is to take care of the licensing for some of the applications.

One Identity Manager helps streamline the following aspects of application governance: a) application access decisions; b) application compliance; and c) application auditing. We can deliver a use case where when a user requests access, the user may receive a warning that the access being requested conflicts with some other access that the user may already have. We can now model the SOD rules to validate a request when it is made. It is very important to be able to use One Identity Manager to do this kind of validation at the time of the request.

One Identity Manager enables application owners or line-of-business managers to make application governance decisions without IT. We can model that kind of personas, participate in the process, and make some decisions in the workflow process.

One Identity Manager helps to achieve an identity-centric Zero Trust model. That is a very strong use case of One Identity Manager. They claim that they are the only vendor that can deliver the Zero Trust model or Zero Trust architecture for identity, but I do not know if they are the only vendor.

One Identity Manager connects SAP accounts to employee identities under governance. The connector from One Identity for SAP is the most powerful one in the market. This connector can touch all the levels of the objects in SAP. It can not only be connected to SAP ERP but also to SAP HANA, GRC, etc. One of the strengths of One Identity Manager is the SAP connector. You can touch a lot of the SAP environment and also have deep granularity.

It is a very powerful solution, but when it comes to doing some complex parameterization or authorization, we end up coding. Comparatively, CA solutions require less coding. It is more powerful than the CA solutions, but you end up with coding in VB.Net or C#. Complex parameterization could be better from their side. There can be more documented templates where you can take a piece of code and deliver a specific use case. I cannot find that in the documentation. Sometimes, you can go to the community, and sometimes, you have to use their support.

If you implement it properly and finetune it, it is very stable.

I have used their Premier Support. It is called PSO. It is very easy to book an appointment. You can use the calendar to find a slot. You can take half an hour or one hour. Once you are connected, the guy knows it is very important. Based on my experience, they were able to provide the resolution and tell me about the button that I needed to hit and what I needed to do. At that time, I asked them why it was not documented, and the answer from the PSO was that for specific matters, they wanted us to contact PSO. 

I prefer not to involve PSO because the prices are huge. We try to avoid it. When I need to involve PSO, it adds value, but it is very expensive. Whenever I involved PSO, I got the answers I needed within the time in which I needed the answers. I would rate them a ten out of ten.

Premier Support has not been an influence in purchasing additional licenses or products from the vendor.

Positive

I never implemented the SaaS model because of the pricing. My experience is for on-prem.

Its implementation is easy for me, but it is very complex for those who are doing it the first time. It is not straightforward. They do provide documentation, but it is not easy. I usually build my documentation and enable my team. After that, it is easy.

For its implementation, one project manager and two more people are required. One is senior, and the other one is of intermediate experience. Sometimes, developers are also required for customization.

We licensed it from a distributor. In Brazil, it is not possible to directly license One Identity. The distributor's name is ADISTEC. We did not take their help with implementation. We implemented it ourselves. They help me with other solutions but not with One Identity because it is very specific. In Brazil specifically, I do not have resources to help me with implementation. Quest in Brazil has a structure only for commercials. They do help with presale but for implementation, I do not have any kind of help. I usually take the help of the YouTube channel, the official documentation, and the community. We are pretty much doing everything ourselves.

The maintenance usually involves changing the logic, roles, or workflows. After the sign-off for the implementation, I also provide sustainability services where I take care of any problems and also contact the vendor. I also help with the environment and sometimes help implement a new connector if it is easy to implement or is a native connector from an API, for instance. I take care of the sustaining phase issues where we are not installing everything again. We are doing a little bit of parameterization. These services are helpful for revenue and important for our business.

Its price is okay. 

Overall, I would rate One Identity Manager an eight out of ten.

The primary use case involves overseeing comprehensive identity and access provisioning, along with managing the onboarding and de-provisioning processes for users. This includes orchestrating the creation of new projects, conducting simulations, and ensuring synchronization between a core solution and other target systems.

We utilize One Identity Manager to assist in SAP management. When connecting to an SAP target system, the synchronization of data is facilitated. Following the data sync process, all users can be reviewed within One Identity Manager under the SAP user tab. Furthermore, this tool allows us to publish data seamlessly from One Identity to various target systems.

Identity Governance and Administration is particularly beneficial for addressing the complexities associated with managing SAP, especially when dealing with aspects like transaction code (t-code) profiles and rules. It's important to note that while One Identity Manager doesn't specifically handle t-codes, it does provide functionality through the manager for managing files, rules, and other relevant features associated with transaction codes.

I haven't observed specialized workflows or specific business logic for SAP in One Identity Manager.

One Identity Manager serves as a consolidated platform for enterprise-level administration, offering governance over user data, privileged accounts, and related aspects. It's particularly effective in managing privileged accounts. By incorporating the manager, administrators can easily assign resources, facilitating the seamless management of admin accounts. The available features within the manager enable the creation of special identities, such as admin accounts.

The user experience with One Identity Manager is excellent. It's highly user-friendly, with well-organized features that make exploration intuitive. Everything, including account definitions, is easily accessible in the manager module. You can efficiently check the status and associations of objects, such as which projects or other objects are linked to a specific one.

Customizing the manager to meet our specific needs is crucial, as there are some limitations tied to factors like database performance. These limitations are often dependent on the volume of data being imported or synchronized. It's important to note that the platform's performance can be impacted when dealing with a high volume of data, potentially leading to degradation in performance.

I've utilized the Business Roles feature to map company structures, and it's a highly valuable tool as it allows you to define a set of rules for various markets. This feature facilitates logic and rule sets associated with market specifications. Under the business roles section, you can easily identify how markets can request access through IT software products and sales tools. Each business role is linked to specific SAP roles, creating a layered structure. This functionality simplifies understanding of the connection between SAP roles and business roles. If you're searching for a particular SAP role, you can efficiently locate it within the corresponding business role and vice versa. The platform also makes it easy to check mappings, and if new business roles need to be created, the process is streamlined within the Manager.

The Manager aids in reducing governance gaps among Test, Dev, and Production Servers. By synchronizing data monthly from the production system to the development and sandbox environments, this approach effectively minimizes any potential gaps in governance coverage.

It assists in streamlining decisions related to application access.

It does not include features for application compliance and auditing. Application auditing is not a capability provided. We do have Application rules in place, and for auditing, we utilize the attestation feature available in the Manager. However, it's important to note that managing the entire application is not within the scope of the tool.

In the Manager tools, my favorite feature is the ability to obtain a comprehensive overview of any user efficiently. The portfolio view simplifies this process, eliminating the need to check through Tableau or other tools. Another significant advantage is the quick and easy creation of mappings, roles, and IT configurations for various products within One Identity Manager. This feature stands out as a valuable and time-saving capability in the manager tools.

In our Governance and management tool, One Identity Manager plays a crucial role in connecting SAP accounts to employee identities. This integration ensures that all identities are linked to their respective employee profiles. This connection is of utmost importance because if, for instance, a login is enabled for a specific user, maintaining a consistent ID becomes essential. With One Identity, this process becomes seamless, allowing the replication of related attributes across all relevant systems and ensuring a cohesive identity management approach.

I would like them to enhance the search functionality to enable faster processing when looking for objects. Ideally, the system should automatically identify relevant entries and promptly present the results, eliminating the need for users to input search criteria each time they look for specific objects.

I have been using it for the last six years.

I would rate its stability capabilities eight out of ten.

I would rate the scalability abilities nine out of ten.

Whenever we require support from One Identity, we initiate a service request, and the support team is readily accessible. They typically respond within twenty-four hours and effectively assist us with any issues we encounter. The support from One Identity has been reliable and responsive. I would rate it eight out of ten.

Positive

The initial deployment was straightforward and smooth, mainly due to the clarity provided in the installation guide. Following the step-by-step instructions outlined in the documentation from the One Identity solution made the deployment and setup process very simple.

With the assistance of an architect, I managed the deployment process by completing just the configurations for the initial installation of One Identity. Maintenance during deployment is essential, especially when there are significant changes and script modifications aimed at improving performance. System maintenance is a necessary step in ensuring optimal functionality, and we routinely undertake these tasks.

The system lacks the capability to empower application orders in the line of Business Management to independently make governance decisions for applications without requiring IT involvement.

It did not assist us in realizing an Identity-centric Zero Trust model.

I recommend that individuals working with this system should possess some knowledge of Microsoft SQL and be familiar with server configurations. A good understanding of SQL servers can simplify the process of comprehending and managing cloud repairs. I would rate it nine out of ten.

We use the solution for managing identity access in a production company with nearly 6,000 users and more than 10,000 employees.

The main benefit is that it makes it easier to comply with GDPR. It makes it much, much easier. Also, it helps with data privacy and everything. It reduced the workload on the help desk and other departments that deal with user access and provisioning providers for users.

The solution offers good integration with other environments such as SAP and Active Directory, et cetera. We are managing access and managing all the provisioning of user access and accounts.

We manage the product to help manage SAP. The solution is okay for providing an enterprise view for the management of logically disconnected SAP accounts. It is quite complicated since SAP has quite a structure for these roles and accesses, however, it is quite manageable in One Identity and it is well supported with proper support from our external provider. We finally managed to make it perform. It is now working well.

One Identity Manager connects SAP accounts to employ identities under governance. This is important. We had it implemented before only based on requests without active-active connection. There were quite a lot of non-matched users, and what happened a lot was that we would have users who had left the company and were still active in SAP. So now when a user leaves the company it’s not an issue. Also, the SAP account is already provisioned. This ensures data protection and the privacy of users and everything.

If I were to assess One Identity Manager for providing us with a single platform for enterprise-level administration and governance of users, data, and privileged accounts, I’d rate it highly. From a rating of five, I’d rate it 4.9.

The solution's user experience and intuitiveness are good. It’s extensive. 

How easy it is to customize really depends on the level of desired customizations. There are some customizations out of the box while others require quite a lot of coding. In that case, I’d suggest a person uses support or gets external support.

You do need to learn it. It’s not something you get from the beginning. It’s not like Windows. It is more complicated. You need to know a few things from the back end, however, as you learn it, it becomes easy.

I've used the solution for four or more years. 

I'd rate the solution nine out of ten. 

The primary use case for One Identity Manager is for managing identities.

One Identity Manager helps with role-based access and compliance. These are the two main advantages of One Identity Manager. In addition to identity governance, One Identity Manager supports attestation, filtration, and auditing.

One Identity Manager is very customizable. We are able to customize it as per the customer's requirements. However, when you have a lot of customization, it requires a skilled resource with a coding background. I would rate it an eight out of ten from that aspect.

It has enabled application owners or line-of-business managers to make application governance decisions without IT. Each application or role is tagged with an owner, and this owner has the privilege to manage.

We use business roles to map company structures for dynamic application provisioning. This capability is very important for us.

We have integrated the solution with AWS. This integration is very important because the infra of the organization is managed on the cloud.

One Identity Manager is very customizable to meet customer requirements. We can write custom code as per customer requirements.

Role-based access is also very valuable.

The implementation of the tool and management on the infra side is a bit difficult. They can simplify implementation and management, making it easier for more customers. Other market tools have better implementation capabilities.

I have been using One Identity Manager for three and a half years.

The stability of One Identity Manager is very good. I would rate it a ten out of ten for stability.

I would rate it a seven out of ten for scalability.

Our clients are medium-sized businesses, but we have had organizations with 1,00,000 users.

I would rate their support a seven out of ten. There are other vendors in the market that provide better support. We use regular support.

Neutral

I have used other vendors like SailPoint. One Identity Manager stands out in customization compared to SailPoint, but SailPoint is better in terms of implementation.

The initial setup was mostly straightforward. Only in certain areas, it was complex.

The deployment duration depends on the organization and the customization they want. It usually takes three to four months for a standard deployment without any customizations.

It requires maintenance on a regular basis. Mostly, it requires monthly maintenance.

I would recommend this solution depending on the environment and customization requirements of users. I would recommend it only if it meets the requirements of an organization.

I would rate One Identity Manager an eight out of ten.

The purpose of the solution is to add customers with identity and access management. We build software for them and configure everything, however, we're more on the consulting side. 

Automation has really helped to improve things. It provides less manual work for creating accounts and providing permissions. It allows for a faster onboarding process. As soon as a person joins a company, it used to take one or two weeks until someone had permission to access everything that they needed to access for the job. With this product, that can be reduced to half a day. 

There's now an automatic generation of accounts. There's no human element anymore. It's directly from HR to the Active Directory. There are fewer errors made or no errors. Overall, there are fewer errors, more automation, and faster processes. If someone leaves the company or needs to be deactivated and everything needs to be removed, nothing is forgotten. 

The customization is an excellent aspect of the solution. You can basically change the product to anything that we need to with most of the code available. Most of the user interfaces can be changed just by the request of the user and our customers. That's very good. 

Another very good part is the standard connectors, especially SAP. The integration with SAP and One Identity Manager is just very good. It brings a lot of the standards with it already. There's a lot that has already been done and doesn't have to be configured manually. That's back to the customizability. If the SAP connector or any other connector is not enough, things can be reconfigured. 

We use it to manage SAP. From an enterprise view standpoint, we have a full list of all SAP users. It connects all SAP users to the specific employees and we get an enterprise view. The solution connects SAP accounts to employee identities under governance. That is very important. It's one of the most important things we can do - to recertify permissions and recertify the users and also find authentic users that are not used anymore. That is why it's a very important part of governance.

The solution provides some default workflows for creating users, updating permissions, et cetera, however, you can customize beyond that. You can basically do whatever you want all in workflow and processes, automatic processes, et cetera. 

It provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. It allows you to see everything. If you have more than one product, you have a very good overview of everything. The identity manager alone can give an overview of privileged accounts that exist. The overview is very good. 

The solution's user experience and intuitiveness are great, especially for the users and administrators. The web interface is very good. It's very easy to use. Most customers change the interface colors and icons and stuff like that to match their own company. 

It is easy to customize the solution for our particular needs or for our client's particular needs, depending on what has to be customized. For web interface customization, you need to do some programming. You need to be experienced in web interface programming. However, enterprise processes, workflows, approval, recertification, and calculation of permissions and stuff like that is very easy. It's easy to configure that without much knowledge of the system. 

We make use of the solutions business roles to map the company structure for dynamic application provisioning. Business growth is one of the first things that we try to conceptualize with our customers. We can map specific permissions to specific roles and also apply those via dynamic roles automatically to people in specific departments.

We do use the solution to extend governance to cloud apps. This extension of governance to the cloud apps is important. You have to extend the governance to every aspect - not only on-premise, but also cloud. You cannot stop with governance. If you only do governance on half your systems, then that doesn't really make sense. Therefore, it's very important that the solution provides it for the cloud as well.

The product helps minimize gaps in governance coverage. The recertification and access management part can help with that.

It can help consolidate procurement and licensing. None of our customers have needed it until now. 

The solution helped enable application owners and managers to make application governance decisions without IT. When the recertification or application access is automated and configured correctly, then the manager automatically gets, for example, every six months, a request on the web interface, which is very easy to understand. It basically explains everything. The user just has to click the green arrow or the red cross to say yes or no to certain access or permissions; it's very easy.

The product helped us achieve an identity-centric zero-trust model. It all comes back to the optimization of different accounts since everything is connected. With this product, you get a 360-degree view of all accounts, et cetera. 

Items that can be improved in the solution include pricing, integration, support, and analytics.

The update processes for hotfixes need improvement. There are bugs in the system, and even though there are not a lot, there's no information about it until you happen to stumble upon it and then talk to the support, and then the support informs you there has been a hotfix for that for two months. Users need to be informed they exist in advance. 

Integrations are basically always able to improve. They can always have more standard connectors, more prepaid workflows, more templates, and stuff like that. That said, with the standard rest API and C-sharp and power share connectors you can basically do everything that you need to do even with stuff that is not supported.

I've been using the solution for three years. 

It's very stable. I have never seen it crash or anything like that.

It's very scalable. I've seen the solution operate with millions of users. 

I mostly work with premiere support. It offers faster support times. That's important. When we do reach out, it's likely very critical. 

Positive

I have past experience with Microsoft, Omada, and IBM HCI, among others. While I can't speak to the pricing differences, functionality seems to be better with One Identity. It's more customizable and the user interface is very good.  

The deployment varies according to what is included in the deployment itself. To get it up and running, it takes about one year. 

We have enterprise clients and it's mostly deployed in a high-availability environment, mostly three databases, a web server, and an application server. It mostly starts small with one server and then grows bigger. The same is true with the application side. All of our customers are using Active Directory, Azure Active Directory, or a combination of both. That's the first integration that we start with. Then, we also have, of course, HR data coming in via .CSV or a REST API or starting connector. 

We're also implementing standard workflows, and standard processes, and integrating HR data to exchange for emails or anything like that. As soon as the big applications are done, we provide workshops so that the companies can extend the product by themselves.

The solution requires maintenance. There are regular updates provided. We also check regularly if there are any processes or jobs that aren't working anymore. Other than that, there's maintenance maybe once a year. It's not very often.

I'm not too familiar with the pricing.

We're integrators.

I'd advise others to always do a proof of concept for this or any other product they use. However, I would recommend the product to others. 

I'd rate the solution nine out of ten.

We're using One Identity as the identity management solution for the staff of a large insurance company with around 50,000 employees globally. 

One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business. It took a few years before we could fully realize the benefits of the solution. 

The solution helps us minimize gaps in governance coverage between test and production servers. We've customized the solution to give us consistency in security between privileged and standard users. You can define different policies for categories of users. For example, you can require safer passwords for users in critical roles or make them change passwords at regular intervals. 

One Identity streamlines application permission management. It also facilitates application compliance and auditing. It reduces the amount of work involved because we can automate a lot of the processes and guarantee that the company's rules are correctly implemented. 

One Identity is easy to integrate. It isn't easy to use, but it can be extended. It has out-of-the-box integration capabilities for small companies. It can be integrated with many different systems, such as SAP, and the out-of-the-box configurations offer extensive visibility. 

The solution provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. That's the primary purpose of this product, and it works. 

With almost 10 years of experience with the product, I understand the product and how it works, but I cannot speak from the end-user perspective. However, we can customize the solution and do our best to make it user-friendly. It offers different levels of customization. Experienced developers can perform some advanced customizations, but it can also be customized on a very basic level. You can customize almost everything. 

I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here.

I have used One Identity for nearly 10 years.

One Identity is stable. 

One Identity is scalable. 

I rate One Identity support eight out of 10. We have premium support, which gives us more access to the vendor to change records, open tickets, etc. 

Positive

I used IBM Tivoli Identity Manager many years ago. This product no longer exists and hasn't been around for a long time. 

Our initial deployment was about 10 years ago, so I don't remember it too well, but there were always problems. The total deployment time is several months, and it requires around 10 people. We have a huge development team comprising around 50 development teams. We also have various other teams working on the project. Altogether, it's around 700 people. 

I implement One Identity for multiple use cases, including identity management, access assignment, and workflow automation. I also use it to migrate workloads from the admins to the business owners of the resources that are available in the IT shop.

One Identity increases security and decreases the provisioning time. Provisioning can be completed in a few minutes instead of days. That's a huge difference. It improves governance because you can deal with a problem account much quicker. You can fine-tune the roles to an employee's position in the company. You can give them the exact permissions they need and nothing more.  

It delivers a simple solution for assigning the correct permissions to the right person. One Identity helps us develop an identity-centric zero-trust model. The solution gives us one centralized entity for all the accounts in the connected systems, such as Active Directory accounts, email accounts, application accounts, SAP application accounts, etc. 

One Identity is simple to implement. About 90 percent of the implementation is configuration rather than scripting and creating the connectors. It's quite easy to customize the solution. 

There are too many different user interfaces. For example, one is the designer and another is the manager. There's also a web interface and an object browser. It would be helpful to consolidate all of those into a single administrator portal. 

I have used One Identity Manager for 10.

One Identity is a stable product.

One Identity is scalable. We deploy the solution for businesses of all sizes.

I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main advantage is that they offer 24/7 service, so you can call them on Sunday evening if you need help. 

I previously used SailPoint and OpenText.

Deploying One Identity is straightforward and only takes a couple of days. After installation, you have to onboard the servers, databases, Windows operating systems, etc. The number of people needed during the deployment varies, depending on the size of the project. It is typically deployed at two or three locations. 

One Identity requires some daily maintenance to ensure that everything is working fine. We need to review the logs and extend the functionality for the customer. Sometimes, the client needs to make changes like connecting a new hub system connected, adding applications, changing the workflow, etc. 

One Identity's pricing is similar to that of other products. It might be a little more expensive, but you save time and implementation costs. It's cheaper to implement One Identity compared to Sailpoint and other solutions.

I rate One Identity Manager 10 out of 10. I recommend doing a proof of concept before implementing the solution.

Like any other identity manager product, the best use cases for One Identity Manager are where you need to use a lot of business logic, and you'll have to configure the processes the way the business wants. In my opinion, One Identity Manager is the best product for business logic and administration. The solution is pretty scalable and can be used in finance, health care, and higher education. One Identity Manager would help if you have an SAP in your environment. It's a top product related to active directory and integration.

The most valuable feature of One Identity Manager is its object-oriented architecture. According to this architecture, every element written inside of the system is an object and can be granularly given to someone. The solution's control is amazing. Another great feature of One Identity Manager is its ability to delegate responsibilities to different types of people through granulated access.

One Identity Manager is an incredibly powerful product, but sometimes people need something simpler. The solution should come up with a lighter version so people can buy different versions. I want to see more analytics and not just analytics in terms of reports but actionable analytics.

I have been using One Identity Manager for about 14 years.

One Identity Manager's technical support is pretty good.

Positive

One Identity Manager is the best product in the market.

We are implementing OneLogin right now.

Overall, I rate One Identity Manager ten out of ten.