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reviewer1505541 - PeerSpot reviewer
Lead - Information Security at a tech services company with 10,001+ employees
Real User
Simple and straightforward interface, helpful technical support
Pros and Cons
  • "The feature that I like best is the GUI."
  • "Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."

What is our primary use case?

I do not have a great deal of experience with this product, although we are using it for cloud security. Since everybody is adopting cloud technologies such as SaaS, PaaS, and IaaS, they want to ensure that their data is secure. This product can be used to help people access our cloud applications securely, control users, and manage data movement over the cloud with respect to our data classification policies.

We have conducted a PoC but have not used it in our production environment.

How has it helped my organization?

This solution helps put into place governance of the cloud in terms of usage.

What is most valuable?

The feature that I like best is the GUI. The user interface is simple and straightforward to use.

What needs improvement?

Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us.

They should include a playbook that includes how to create multiple run loops, which would allow us to implement some level of automation. 

Buyer's Guide
Netskope
May 2025
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For how long have I used the solution?

We have been using Netskope CASB for almost a year.

What do I think about the scalability of the solution?

It is scalable in terms of it being cloud-based. Scaling to the number of users you require is a matter of licensing. We have seven users in the organization.

How are customer service and support?

The technical support is pretty good. We have had a few incidents and they supports us well.

Which solution did I use previously and why did I switch?

We did not use a similar solution prior to NetSlope. However, as part of our evaluation process, we have used several products from different vendors.

How was the initial setup?

Installing NetSkope involves setting up an agent on the user's machine.

Which other solutions did I evaluate?

McAfee has better options for scalability.

What other advice do I have?

In summary, this is a good product, we have not found any problems, and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1445220 - PeerSpot reviewer
End User Computing Specialist at a computer software company with 51-200 employees
Real User
Easy and quick deployment and very good technical support
Pros and Cons
  • "Its deployment is very easy and quick. Their technical support is also very good."
  • "It should have user behavior analysis and diverse analysis."

What is our primary use case?

We are a Netskope partner. We deploy this solution and also do the demos to demonstrate the power of Netskope to our customers.

What is most valuable?

Its deployment is very easy and quick. Their technical support is also very good.

What needs improvement?

It should have user behavior analysis and diverse analysis.

What do I think about the scalability of the solution?

We have about 50 users of this solution. We do not plan to aggregate new users in the network and increase its usage.

How are customer service and technical support?

Their technical support is very good. They quickly answer the questions, and it is very easy to open a case and communicate with them. They always resolve the issues.

Which solution did I use previously and why did I switch?

We are also a Palo Alto partner. For some user cases, Palo Alto is more suitable. In my point of view, Netskope is better for IT security or Cloud security than Palo Alto.

How was the initial setup?

Its initial setup is very easy and straightforward. It takes one or two weeks.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis.

What other advice do I have?

I would rate Netskope CASB an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netskope
May 2025
Learn what your peers think about Netskope. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1321104 - PeerSpot reviewer
Head of Pre-Sales at a tech services company with 51-200 employees
Real User
Provides comprehensive protection of data and files shared between users
Pros and Cons
  • "Their technical support is very good."
  • "They could improve their mobile agents as they have some limitations."

What is our primary use case?

We are the distributor for Netskope in Sri Lanka. We have been distributing Netskope for roughly two years.

Netskope has multiple products. One is their CASB solution — Cloud Access Security Broker. They even have a Secure Web Gateway Solution as well, which is used for filtering — it's filtering functionality is similar to Cisco Umbrella. Our customers can use it for cloud security. Netskope also has a Secure Access Secure Edge Solution as well.

Throughout Sri Lanka, we have distributed Netskope CASB to roughly 8,000 users. 

What needs improvement?

From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement.

They could improve their mobile agents as they have some limitations.

What do I think about the stability of the solution?

In Sri Lanka, we have deployments for CASB. It is very stable from their end.

What do I think about the scalability of the solution?

It's very scalable. When it comes to scalability, even their cloud platform is very flexible and highly scalable.

How are customer service and technical support?

Their technical support is very good.

How was the initial setup?

The complexity of the initial setup depends on the use cases. Often, it seems as if it will be straightforward, but this can be misleading. The basic integration is not that difficult, it's straightforward, but based on the use cases, it can end up taking a long time, especially when it comes to API integration, etc.

The basic implementation can be completed within a few weeks; however, regarding the total API integration and fully-fledged integration, it may take about one month. In total, depending on your use cases, it can take up to one and a half months.

What about the implementation team?

For Netskope deployment, we utilize about three engineers, but when it comes to endpoint deployment, we use a few extra engineers as well.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive.

What other advice do I have?

We highly recommend Netskope CASB because it is very flexible and they provide multiple methods for integration. It's very flexible when it comes to use-cases. Overall, on a scale from one to ten, I would give Netskope CASB a rating of nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
reviewer1475376 - PeerSpot reviewer
Information Technology Sourcing Lead - Global Procurement Shared Services at a manufacturing company with 10,001+ employees
Real User
Top 10
Good support and better than other solutions
Pros and Cons
  • "They are very good at CASB as compared to other players."
  • "They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration. They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs."

What is most valuable?

They are very good at CASB as compared to other players.

What needs improvement?

They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration.

They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs.

For how long have I used the solution?

I have been using this solution for a year.

How are customer service and technical support?

Their support is good, but there is room for improvement.

Which solution did I use previously and why did I switch?

We are also using Zscaler.

How was the initial setup?

It was not complex, but it was also not easy. The deployment took close to two months for us.

What about the implementation team?

We used a reseller.

What's my experience with pricing, setup cost, and licensing?

They should work on licensing costs.

What other advice do I have?

I would recommend this solution to others. It is a good product.

I would rate Netskope CASB a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1463841 - PeerSpot reviewer
Storage and Backup Team Leader at a computer software company with 1,001-5,000 employees
Real User
Flexible deployment, easy to manage, and good technical support
Pros and Cons
  • "Technical support is pretty good."
  • "The configuration in the cloud model could be improved upon."

What is our primary use case?

There are lots of different use cases.

What is most valuable?

There are many, many different ways you can actually deploy the solution.

It's pretty flexible in terms of management.

Technical support is pretty good.

We've found the solution to be stable.

The initial setup is pretty straightforward.

What needs improvement?

It's important that they review the NTP connection in relation to emails. Currently, this information is not covered by Netskope in terms of documentation or support.

The configuration in the cloud model could be improved upon.

For how long have I used the solution?

I've only been using the solution for about six months. It's been well less than a year so far. It hasn't been too long at this point.

What do I think about the stability of the solution?

The solution is quite stable. We haven't had issues with bugs, glitches, or crashes. It's quite reliable from that perspective.

How are customer service and technical support?

We've been quite satisfied with the technical support and the level of assistance they provide. They are knowledgeable and responsive.

How was the initial setup?

The deployment is rather straightforward as the solution gives you many ways you can actually deploy it. It's quite flexible. It's definitely a good selling point.

What's my experience with pricing, setup cost, and licensing?

I'm more of a technician. I don't handle billing or payments. Therefore, it's difficult for me to assume the cost of the product or what the client is paying. I'm not sure if it is monthly or yearly and I couldn't say if it is high or low.

What other advice do I have?

We're just a customer. We don't have a business relationship with the solution.

On a scale from one to ten, I would rate the solution at an eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1418268 - PeerSpot reviewer
Founder and CEO at a consultancy with 51-200 employees
Real User
A stable solution that is with an extensive and diverse feature set
Pros and Cons
  • "It has hundreds of features and many of them are useful."
  • "The initial setup is complex and should be simplified."

What is our primary use case?

We primarily use this product for monitoring and controlling access to cloud-hosted resources.

What is most valuable?

It is a very diverse product. It has hundreds of features and many of them are useful.

What needs improvement?

The initial setup is complex and should be simplified.

What do I think about the stability of the solution?

This is a highly stable product.

Which solution did I use previously and why did I switch?

I do not have experience with a lot of other products.

How was the initial setup?

The initial setup is complex.

What about the implementation team?

We used a consultant to assist with our deployment.

What other advice do I have?

Based on the features and functionality that I have seen in other products, I think that Netskope performs well.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions Architect at a tech services company with 201-500 employees
Real User
Straightforward interface, very good scalability
Pros and Cons
  • "A very straightforward interface."
  • "Lacking in local customer support."

What is our primary use case?

I'm a solutions architect and we are customers and partners of Netskope.

What is most valuable?

I very much like the interface, it's very straightforward to use. In general, the solution is user friendly.

What needs improvement?

I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.

For how long have I used the solution?

I've been using this solution for nine months. 

What do I think about the scalability of the solution?

In terms of scalability, it's good. Based on their technology, they are able to scale pretty quickly. We have about 100 people using the solution, basically all the staff in the company. 

How are customer service and technical support?

I believe they are working on building up their support center around the globe, it's just that in Singapore they don't have a center set up yet. I think the closest option is in Australia or Hong Kong.

How was the initial setup?

The initial setup is straightforward, it's easy to instal. Once you have experience with it, installation takes a few minutes. We had support for the initial installation. 

What other advice do I have?

I would definitely recommend this solution. It works well. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
General Manager at a computer software company with 201-500 employees
Real User
Enables us to enforce the company security policies
Pros and Cons
  • "Technical support is good. They are very helpful and quick to resolve any issues we have."
  • "I would like to have an identity theft protection function."

What is our primary use case?

Our primary use case is to check our multiple cloud services and to maintain security for employees. 

How has it helped my organization?

Before Netskope we couldn't see which employee what using our service but now, we can easily see which cloud service an employee is using. 

What is most valuable?

The ability to enforce the company security policies for our employees is its most valuable feature.

What needs improvement?

I would like to have an identity theft protection function.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability is very good. 

What do I think about the scalability of the solution?

Scalability is good. We have around 300 employees using this solution and we do have plans to increase the usage in the future. 

How are customer service and technical support?

Technical support is good. They are very helpful and quick to resolve any issues we have. 

How was the initial setup?

The initial setup was straightforward. It's not easy, but it is straightforward. 

What's my experience with pricing, setup cost, and licensing?

Licensing is very good. Pricing is a little expensive but it is affordable. 

What other advice do I have?

It's very important to show your employees that they are protected by a good security solution. You need a solution like this, in my opinion. 

I would rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Netskope Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Netskope Report and get advice and tips from experienced pros sharing their opinions.