The solution primarily ensures the security of whoever's infrastructure as it relates to not only email but applications. It allows for the security of managed and unmanaged applications.
Executive at a computer software company with 11-50 employees
Easy to set up with good automation and offers good training materials
Pros and Cons
- "The automation offered by the product is pretty solid."
- "Their ease of use, the training materials that they got, and what the solution actually covers are all very good."
- "The solution is still pretty new to the CASB environment."
- "Their partner piece could be a little bit stronger than what it is right now."
What is our primary use case?
How has it helped my organization?
Probably the most recent example of how the solution can assist a company is in terms of a false positive on a DLP. It was instituted to overcome a false positive due to the strain that was being used that was being captured as a positive issue. The false-positive was locking users out of their email addresses. This helped solve that issue.
What is most valuable?
Overall it's the supporting of not only the managed but also the unmanaged applications, which is quite useful.
This is a journey, this is not a destination. They're forever enhancing the solution to meet various and sundry requirements and needs. Just this year alone, they introduced the ability to support emails and being able to keep emails from a phishing perspective.
The automation offered by the product is pretty solid.
The initial setup is straightforward.
The training materials on offer are very good.
The solution can scale.
The stability has been pretty good so far.
What needs improvement?
The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see.
I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt.
Their partner piece could be a little bit stronger than what it is right now.
The solution is still pretty new to the CASB environment.
Buyer's Guide
Netskope
June 2026
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For how long have I used the solution?
We started dealing with the solution in November of last year. It hasn't been that long yet.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable.
What do I think about the scalability of the solution?
The scalability is good. If a company needs to expand it, it can do so. It's highly scalable. It's one of the reasons why we chose the application over anything else. We've deployed it to anywhere from 50 users to 10,000 users.
How are customer service and support?
I've never directly dealt with technical support. I've never needed their assistance. Therefore, I can't speak to how helpful or responsive they are. I have no personal experience. I also haven't heard any feedback from clients, which I take as a positive sign.
How was the initial setup?
We found that the initial setup was pretty straightforward. It wasn't overly difficult or complex.
How long it takes to deploy depends on the policies that a company has. It depends on what we're applying stuff to. It can range anywhere from two weeks to three months, depending on the policies that we need to adjust, amend and adhere to.
What about the implementation team?
We typically do the installation for our customers. We usually sell our implementation services along with the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is designed as a SaaS.
The pricing could always be better, and they need to strengthen their relationship with their partners.
What other advice do I have?
We are resellers of the product.
The product is a SaaS and therefore is always up-to-date. It uses microservices. We're always dealing with the latest version of the product. It updates itself.
Our clients use different deployment models and different clouds for deployment.
I'd advise other companies to use the solution, and implement it now rather than later.
I'd rate the solution at an eight out of ten.
Their ease of use, the training materials that they got, and what the solution actually covers are all very good. That said, they're fairly new into the CASB environment. However, they have done a pretty solid job with customer acceptance, with providing products that really meet the needs of what today's SaaS-based environments really require. When you start looking at how many SaaS applications are out there, being able to manage and secure against a multitude of threats, the solution ends up being quite impressive.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Re-Seller
Security Solutions Architect at a security firm with 11-50 employees
Good interface with good onboarding and an easy to deploy agent
Pros and Cons
- "The interface is good."
- "The agent is the easiest to deploy; once it's deployed, it is easy to enable features such as URL filtering, the interface is good, the onboarding process is pretty straightforward, the configuration is okay, and there are lots of great new features, making it one of the best solutions on the market."
- "In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI."
What is our primary use case?
We have two main use cases. The first one is for APIs only. We have the APIs connected to this console, and they include the API from Facebook Workspaces, and also Google.
The other use case is for URL filtering using an agent of Netskope.
What is most valuable?
The agent is the easiest to deploy. Once it's deployed, it easy to enable features such as URL filtering, et cetera.
The interface is good.
The onboarding process is pretty straightforward.
The configuration is okay.
There' lots of great new features.
It's one of the best solutions on the market.
What needs improvement?
The way that policies or profiles are set up can be adjusted. You have to create a list of policies and then you need to reorder everything if you want to adjust the way that the policy is applied to traffic. In some cases, when you have a lot of policies, it can get confusing for users and you can get lost in the GUI. Maybe they can improve on how to order everything.
In the short term, the solution really doesn't need to add any other features.
For how long have I used the solution?
I've been using the solution for about a year or so now. It hasn't been that long.
What do I think about the stability of the solution?
At this time, after about one year of use, I have heard that there were a few issues, however, it's been minimal. For the most part, it is stable.
What do I think about the scalability of the solution?
I haven't witnessed any issues with scalability. It seems that it would be possible to scale.
At the moment, most of our users are engineers and then we have 19 to 25 users at the bottom, and people from a few different departments including administration, finance, and IT.
We do not plan to increase usage at this time, at least, in terms of users.
How are customer service and technical support?
We haven't had any issues and therefore have never really had a need to reach out to technical support. I can't speak to how helpful or responsive they are overall.
Which solution did I use previously and why did I switch?
We didn't previously use any other solution.
How was the initial setup?
The initial setup was okay The deployment we handled was small. It only took us about two weeks to get everything up and running.
At this time, two people are in charge of deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
I don't have any information about the licensing. It's not an aspect of the solution I really deal with.
Which other solutions did I evaluate?
We did take a look at McAfee before choosing this solution.
We also looked at Bitglass, however, there wasn't really an evaluation process that went into effect. We just took a quick look.
We looked at the infrastructure and how the solutions could control latency between users and applications.
What other advice do I have?
We are both a partner and a high-end user.
We are always using the latest version of the solution, as it updates automatically. The console is running on a Netskope site. From there, a user can deploy agents to a computer or servers on-prem or on the cloud, however, it's not the console itself. It's the agent's server that is forwarded to the cloud.
It's important to look at the solution to see how it will work for your company, A solution might have a good user interface, a beautiful console, and nice graphics, however, you really need to look deeper to see if it fits your organization's needs.
I'd rate the solution nine out of ten. It's been very useful for us so far.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Netskope
June 2026
Learn what your peers think about Netskope. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,495 professionals have used our research since 2012.
Lead - Information Security at a tech services company with 10,001+ employees
Simple and straightforward interface, helpful technical support
Pros and Cons
- "The feature that I like best is the GUI."
- "In summary, this is a good product, we have not found any problems, and I recommend it."
- "Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."
What is our primary use case?
I do not have a great deal of experience with this product, although we are using it for cloud security. Since everybody is adopting cloud technologies such as SaaS, PaaS, and IaaS, they want to ensure that their data is secure. This product can be used to help people access our cloud applications securely, control users, and manage data movement over the cloud with respect to our data classification policies.
We have conducted a PoC but have not used it in our production environment.
How has it helped my organization?
This solution helps put into place governance of the cloud in terms of usage.
What is most valuable?
The feature that I like best is the GUI. The user interface is simple and straightforward to use.
What needs improvement?
Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us.
They should include a playbook that includes how to create multiple run loops, which would allow us to implement some level of automation.
For how long have I used the solution?
We have been using Netskope CASB for almost a year.
What do I think about the scalability of the solution?
It is scalable in terms of it being cloud-based. Scaling to the number of users you require is a matter of licensing. We have seven users in the organization.
How are customer service and technical support?
The technical support is pretty good. We have had a few incidents and they supports us well.
Which solution did I use previously and why did I switch?
We did not use a similar solution prior to NetSlope. However, as part of our evaluation process, we have used several products from different vendors.
How was the initial setup?
Installing NetSkope involves setting up an agent on the user's machine.
Which other solutions did I evaluate?
McAfee has better options for scalability.
What other advice do I have?
In summary, this is a good product, we have not found any problems, and I recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
End User Computing Specialist at a computer software company with 51-200 employees
Easy and quick deployment and very good technical support
Pros and Cons
- "Its deployment is very easy and quick. Their technical support is also very good."
- "We are a Netskope partner; we deploy this solution and also do the demos to demonstrate the power of Netskope to our customers."
- "It should have user behavior analysis and diverse analysis."
What is our primary use case?
We are a Netskope partner. We deploy this solution and also do the demos to demonstrate the power of Netskope to our customers.
What is most valuable?
Its deployment is very easy and quick. Their technical support is also very good.
What needs improvement?
It should have user behavior analysis and diverse analysis.
What do I think about the scalability of the solution?
We have about 50 users of this solution. We do not plan to aggregate new users in the network and increase its usage.
How are customer service and technical support?
Their technical support is very good. They quickly answer the questions, and it is very easy to open a case and communicate with them. They always resolve the issues.
Which solution did I use previously and why did I switch?
We are also a Palo Alto partner. For some user cases, Palo Alto is more suitable. In my point of view, Netskope is better for IT security or Cloud security than Palo Alto.
How was the initial setup?
Its initial setup is very easy and straightforward. It takes one or two weeks.
What's my experience with pricing, setup cost, and licensing?
Licensing is on a yearly basis.
What other advice do I have?
I would rate Netskope CASB an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Pre-Sales at a tech services company with 51-200 employees
Provides comprehensive protection of data and files shared between users
Pros and Cons
- "Their technical support is very good."
- "We highly recommend Netskope CASB because it is very flexible and they provide multiple methods for integration."
- "They could improve their mobile agents as they have some limitations."
What is our primary use case?
We are the distributor for Netskope in Sri Lanka. We have been distributing Netskope for roughly two years.
Netskope has multiple products. One is their CASB solution — Cloud Access Security Broker. They even have a Secure Web Gateway Solution as well, which is used for filtering — it's filtering functionality is similar to Cisco Umbrella. Our customers can use it for cloud security. Netskope also has a Secure Access Secure Edge Solution as well.
Throughout Sri Lanka, we have distributed Netskope CASB to roughly 8,000 users.
What needs improvement?
From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement.
They could improve their mobile agents as they have some limitations.
What do I think about the stability of the solution?
In Sri Lanka, we have deployments for CASB. It is very stable from their end.
What do I think about the scalability of the solution?
It's very scalable. When it comes to scalability, even their cloud platform is very flexible and highly scalable.
How are customer service and technical support?
Their technical support is very good.
How was the initial setup?
The complexity of the initial setup depends on the use cases. Often, it seems as if it will be straightforward, but this can be misleading. The basic integration is not that difficult, it's straightforward, but based on the use cases, it can end up taking a long time, especially when it comes to API integration, etc.
The basic implementation can be completed within a few weeks; however, regarding the total API integration and fully-fledged integration, it may take about one month. In total, depending on your use cases, it can take up to one and a half months.
What about the implementation team?
For Netskope deployment, we utilize about three engineers, but when it comes to endpoint deployment, we use a few extra engineers as well.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive.
What other advice do I have?
We highly recommend Netskope CASB because it is very flexible and they provide multiple methods for integration. It's very flexible when it comes to use-cases. Overall, on a scale from one to ten, I would give Netskope CASB a rating of nine.
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Information Technology Sourcing Lead - Global Procurement Shared Services at a manufacturing company with 10,001+ employees
Good support and better than other solutions
Pros and Cons
- "They are very good at CASB as compared to other players."
- "They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration. They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs."
- "They can focus more on ease of admin, ease of use, and ease of migration."
What is most valuable?
They are very good at CASB as compared to other players.
What needs improvement?
They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration.
They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs.
For how long have I used the solution?
I have been using this solution for a year.
How are customer service and technical support?
Their support is good, but there is room for improvement.
Which solution did I use previously and why did I switch?
We are also using Zscaler.
How was the initial setup?
It was not complex, but it was also not easy. The deployment took close to two months for us.
What about the implementation team?
We used a reseller.
What's my experience with pricing, setup cost, and licensing?
They should work on licensing costs.
What other advice do I have?
I would recommend this solution to others. It is a good product.
I would rate Netskope CASB a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Storage and Backup Team Leader at a computer software company with 1,001-5,000 employees
Flexible deployment, easy to manage, and good technical support
Pros and Cons
- "Technical support is pretty good."
- "There are many, many different ways you can actually deploy the solution."
- "The configuration in the cloud model could be improved upon."
What is our primary use case?
There are lots of different use cases.
What is most valuable?
There are many, many different ways you can actually deploy the solution.
It's pretty flexible in terms of management.
Technical support is pretty good.
We've found the solution to be stable.
The initial setup is pretty straightforward.
What needs improvement?
It's important that they review the NTP connection in relation to emails. Currently, this information is not covered by Netskope in terms of documentation or support.
The configuration in the cloud model could be improved upon.
For how long have I used the solution?
I've only been using the solution for about six months. It's been well less than a year so far. It hasn't been too long at this point.
What do I think about the stability of the solution?
The solution is quite stable. We haven't had issues with bugs, glitches, or crashes. It's quite reliable from that perspective.
How are customer service and technical support?
We've been quite satisfied with the technical support and the level of assistance they provide. They are knowledgeable and responsive.
How was the initial setup?
The deployment is rather straightforward as the solution gives you many ways you can actually deploy it. It's quite flexible. It's definitely a good selling point.
What's my experience with pricing, setup cost, and licensing?
I'm more of a technician. I don't handle billing or payments. Therefore, it's difficult for me to assume the cost of the product or what the client is paying. I'm not sure if it is monthly or yearly and I couldn't say if it is high or low.
What other advice do I have?
We're just a customer. We don't have a business relationship with the solution.
On a scale from one to ten, I would rate the solution at an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder and CEO at a consultancy with 51-200 employees
A stable solution that is with an extensive and diverse feature set
Pros and Cons
- "It is a very diverse product, with hundreds of features and many of them are useful."
- "The initial setup is complex and should be simplified."
What is our primary use case?
We primarily use this product for monitoring and controlling access to cloud-hosted resources.
What is most valuable?
It is a very diverse product. It has hundreds of features and many of them are useful.
What needs improvement?
The initial setup is complex and should be simplified.
What do I think about the stability of the solution?
This is a highly stable product.
Which solution did I use previously and why did I switch?
I do not have experience with a lot of other products.
How was the initial setup?
The initial setup is complex.
What about the implementation team?
We used a consultant to assist with our deployment.
What other advice do I have?
Based on the features and functionality that I have seen in other products, I think that Netskope performs well.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a tech services company with 201-500 employees
Straightforward interface, very good scalability
Pros and Cons
- "I very much like the interface, it's very straightforward to use."
- "Lacking in local customer support."
- "I think the customer support could be improved."
What is our primary use case?
I'm a solutions architect and we are customers and partners of Netskope.
What is most valuable?
I very much like the interface, it's very straightforward to use. In general, the solution is user friendly.
What needs improvement?
I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.
For how long have I used the solution?
I've been using this solution for nine months.
What do I think about the scalability of the solution?
In terms of scalability, it's good. Based on their technology, they are able to scale pretty quickly. We have about 100 people using the solution, basically all the staff in the company.
How are customer service and technical support?
I believe they are working on building up their support center around the globe, it's just that in Singapore they don't have a center set up yet. I think the closest option is in Australia or Hong Kong.
How was the initial setup?
The initial setup is straightforward, it's easy to instal. Once you have experience with it, installation takes a few minutes. We had support for the initial installation.
What other advice do I have?
I would definitely recommend this solution. It works well.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
A stable and wholly comprehensive security portfolio solution
Pros and Cons
- "We use Netskope as a comprehensive security portfolio solution."
- "Compatibility with other proxy polars would be helpful."
- "The solution is not very scalable."
What is our primary use case?
We use Netskope as a comprehensive security portfolio solution. It covers the CASB CSP. We have 300 end users in our company for this solution. We're customers of Netskope and I'm the regional IT security manager.
What is most valuable?
Valuable features of the solution are the KSP CASB and the DLP because we're not using the proxy or the web gateway.
What needs improvement?
When we first deployed the solution we encountered some minor compatibility issues with another proxy polar, Bitscaler. It would play up and sometimes we'd get a blue screen. It was rare and the only issue we encountered with Netskope.
I would really like to see an improvement in compatibility with other platforms as it relates to issues as mentioned above. It would help to get rid of minor bugs and glitches.
For how long have I used the solution?
I've been using this solution for one and a half years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
The solution is not very scalable. Each time we need to get a new user on board to Netskope, we need to send the invitation from the portal. We need to have tools by SCCM or perhaps there's another window administration tool that I'm not aware of because I'm not the one deploying Netskope. It's still manageable in terms of getting a new user onboard but could be easier.
How are customer service and technical support?
The technical support is good but we pay for extended support and of course that's helpful.
How was the initial setup?
The initial setup is very easy and user friendly. You can set the profile database to see the scoring or the weighting of the security as it applies to Yahoo mail, Gmail, and Facebook, for example. Deployment time varies because we need to customize the policy for our to each cient. Deployment will probably average about a week.
What other advice do I have?
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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