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PeerSpot user
Snr. VOIP Specialist at Digital Globe Services
Vendor
The GUI is an all in one solution that includes DHCP, VPN, Squid and Firewall. VPN, Captive Portal user-level and MAC-level filtering need to be improved.

What is most valuable?

The GUI is an all in one solution that includes features such as DHCP, VPN, Squid, Firewall, etc.

How has it helped my organization?

I am using this product as a firewall for site-to-site connectivity and also, the Dynamic DNS (DynDNS).

What needs improvement?

As per my understanding VPN, Captive Portal user-level and MAC-level filtering need to be improved.

For how long have I used the solution?

I have used this solution for the last one and a half years.

Buyer's Guide
Netgate pfSense
May 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and support?

I am using the community version so there is no need for any support.

Which solution did I use previously and why did I switch?

Earlier, I was using FortiGate. Due to budget issues we moved to pfSense.

How was the initial setup?

The setup is simple, if you have some Linux and firewall administration expertise.

Which other solutions did I evaluate?

We evaluated FortiGate, Cisco ASA and Palo Alto.

What other advice do I have?

I would recommend joining the community and ask questions.

You should also read the installation and configuration documentation on the website.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user694707 - PeerSpot reviewer
IT Director
Vendor
Most valuable feature is a 50/50 between no licensing and ability to repair a firewall
Pros and Cons
  • "The redundancy and scalability ARE very nice."
  • "The GUI could use more “bells and whistles”. It's got plenty of info for a Sysadmin but some people like shiny things."

How has it helped my organization?

Increasing customer satisfaction by not having to ask for license fees any time a new feature is needed. The redundancy and scalability is very nice too.

What is most valuable?

Most valuable is a 50/50 between no licensing (cough Cisco) and being able to actually repair a firewall instead of replace since pfSense can be loaded to any x86/x64 PC or Server.

What needs improvement?

The GUI could use more “bells and whistles”. It's got plenty of info for a Sysadmin but some people like shiny things.

What do I think about the stability of the solution?

Rarely and almost always due to bad configuration or failing hardware.

What do I think about the scalability of the solution?

No, pfSense can be installed on a decommissioned PC or a brand new 4U quad CPU server. If you need better hardware from the first install it's easy to either simply move the drive to the new firewall or backup/restore to new disks.

How are customer service and technical support?

I've only ever used community-based support and it's very solid with thousands of knowledgeable people on their forums.

Which solution did I use previously and why did I switch?

NETGEAR or Cisco. Switched because NETGEAR didn’t always offer the functionality and Cisco was very complicated and expensive.

How was the initial setup?

Simple if you just want a firewall up and going to NAT your network. It can be as complex as you need it to be. Just run the install from an ISO and it's like any other out-of-the-box SMB router.

What's my experience with pricing, setup cost, and licensing?

Unless they have specific requirements that demand a particular device, I always suggest pfSense specifically because of the absence of pricing and licensing.

Which other solutions did I evaluate?

Monowall, Tomato, DD-WRT.

What other advice do I have?

Stop googling and head over to pfSense to download the ISO and get started. It will do almost everything the most expensive Cisco device will.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netgate pfSense
May 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
it_user429552 - PeerSpot reviewer
Works with 51-200 employees
Vendor
VPN has allowed me to deploy applications just for the organization and not to public servers.
Pros and Cons
  • "The ability to create a VPN allows me to monitor branch offices from a central location."
  • "A way to clean squid cache from the GUI."

How has it helped my organization?

VPN has allowed me to deploy applications just for the organization and not to public servers.

What is most valuable?

The ability to create a VPN allows me to monitor branch offices from a central location.

What needs improvement?

A way to clean squid cache from the GUI.

What do I think about the stability of the solution?

Not at all.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user461160 - PeerSpot reviewer
Gérant chez
Vendor
Easy backup restore, independent platform not linked to a commercial vendor.

What is most valuable?

We use the open source version and we chose the hardware platform.

For pfSense the valuable features are:

  • High availability
  • VPN (openVPN)
  • Easy administration
  • Extensibility (by modules)
  • Easy backup/restore, independent platform not linked to a commercial vendor

For how long have I used the solution?

We have been using the solution since version 2.1, which was three years ago.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability. It depends on the hardware, not the software.

How are customer service and technical support?

I can't say. We provide our own support to our customers, as we are Linux, FreeBSD and IP specialists.

Which solution did I use previously and why did I switch?

We used Watchguard and Endian, but pfSense is the most complete for layer 3 firewalls. We split the roles. We use pfSense only for the layer 3 and other products for proxy and reverse proxy (Diladele, Nginx) so we are not dependent of a constructor and easily update each part.

How was the initial setup?

Setup is easy and done in a few steps.

What's my experience with pricing, setup cost, and licensing?

You pay only the support and the price depends on the hardware not the functionalities.

What other advice do I have?

The pfSense product is very powerful in layer 3 but you must add some products to match a viable commercial product which generally has all the functions integrated in one hardware system (proxy, antivirus, etc.).

For us pfSense is better for layer 3. We use MailCleaner for the mail relay, and Diladele for the web proxy. We like to split the functionalities for security reasons.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user485088 - PeerSpot reviewer
Infrastructure Manager at a engineering company with 501-1,000 employees
Vendor
Easy to deploy and easy to use, traffic graphics are excellent.
Pros and Cons
  • "Easy to deploy and easy to use."
  • "Easy to deploy and easy to use."
  • "Perhaps the documentation is not clear and because it is supported in the community there is no basic documentation."
  • "​Perhaps the documentation is not clear and because it is supported in the community there is no basic documentation."

How has it helped my organization?

Use it to filter traffic and restrict browsing by profiles, use ACLs with Squid.
When using the load balancing functionality the performance is excellent, the best I could have 3 operators at the time.

What is most valuable?

Among the most valuable features I have found in PFsense are: Easy to deploy and easy to use, traffic graphics are excellent and tools that can be included as squid, snort, squidguard, ntop, pfblogNG, support wonderfully the purpose of generating PFsense.

What needs improvement?

Easy to deploy and easy to use, although the support of the community in the forums is excellent and there is always a solution

What do I think about the stability of the solution?

No, in fact I have one more than 4 years ago in production and it works perfect

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

8

Technical Support:

8

Which solution did I use previously and why did I switch?

Fortinet, TMG Microsoft, SonicWall, scalability, cost

How was the initial setup?

After istalar pfsense the initial configuration is simple, and works without problems

What about the implementation team?

The implementation was internally, clear before in production were made several laboratories

What was our ROI?

The power to use old hardware allows an exceptional ROI the investment is little just a few network cards

Which other solutions did I evaluate?

Of course, the tools he knew and those that are offered in the local market including FORTINET and SONICWALL

What other advice do I have?

It is worth to enter the world of PFsense is rewarding to belong to an open-minded community that does not hesitate to share their experiences and knowledge

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer963351 - PeerSpot reviewer
reviewer963351IT Manager & Sr. Application Programmer with 11-50 employees
Real User

Good info. How do you think PFsense compares to Fortinet or sonicwall? Personally I found certain competitors a little more cumbersome.

it_user499617 - PeerSpot reviewer
Managing Director at a comms service provider with 51-200 employees
Real User
Setup was straightforward; the interface is self-explanatory. ​We did not like its QoS interface.​

What needs improvement?

We just did not like its QoS interface.

For how long have I used the solution?

We tested the solution for a very short period (one week), to compare it to Zeroshell. The idea was to decide which one to use. Our main focus was QoS.

What was my experience with deployment of the solution?

No issues to deploy PFSense; it was straight forward.

Which solution did I use previously and why did I switch?

PFSense sounded like the de-facto standard for simple SOHO solutions. We just did not like its QoS interface. For us, it seemed very "rigid" compared to Zeroshell. So we went back to Zeroshell because we considered that its QoS interface had much more flexibility and its latest version now even included nDPI too.

How was the initial setup?

Initial setup was very straightforward; the interface is very self-explanatory.

What about the implementation team?

Implementation was done in-house.

Which other solutions did I evaluate?

We also evaluated Zeroshell.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user380763 - PeerSpot reviewer
Help desk Support Analyst at a energy/utilities company with 501-1,000 employees
Vendor
The web UI gives you an overview of everything you want to see​.

What is most valuable?

  • Fail-over of between multiple ISPs
  • Firewall
  • Graphs
  • Real time interface monitoring
  • The web UI gives you an overview of everything you want to see
  • For an open-source solution it has performed fantastically
  • OSPF
  • It contains loads of optional packages e.g Snort (IDS), asterix (PBX), network monitors etc.

How has it helped my organization?

We have pfSense across three sites where it manages the VPN and firewalls between them. Also, it has reduced costs drastically and has outperformed its expectations.

What needs improvement?

The load balancing can be improved as it uses tier levels to balance. For it to function most effectively, you often need to have the same bandwidth on the ISPs.

For how long have I used the solution?

We've used it for six years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

There were stability issues with certain versions, but fixes were released and the right hardware helped.

What do I think about the scalability of the solution?

We do have issues as the right hardware needs to be deployed in order to expand correctly in certain areas.

How are customer service and technical support?

Customer Service:

We use a vendor team, Shrike Technologies who have been excellent, and once a while I consulted the pfSense cookbook.

Technical Support:

The online forum has lots of answers.

Which solution did I use previously and why did I switch?

We previously used Monowall and switched because we needed more functionality.

What about the implementation team?

We used a vendor team, Shrike Technologies whose experience was very high.

What's my experience with pricing, setup cost, and licensing?

Pricing is fantastic, we have gold subscription which covers on-line backup of device configurations, premium support, webinars and lots more.

What other advice do I have?

Proper planning is necessary in order to select the right hardware and configuration required (rules, services etc.).


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Head of Operations at a tech services company with 51-200 employees
Consultant
There's no expensive licensing costs, which helps us save money.

Valuable Features:

Flexibility is the most valuable feature for us.

Improvements to My Organization:

There's no expensive licensing costs, which helps us save money.

Also, its capacity and functionalities are great for our needs.

Room for Improvement:

Whenever a new version rolls out, there are hidden bugs. That's why we normally run a version behind for a little while before rolling into the current build.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.