Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Systems Administrator at AB Edsbyverken
Real User
It has good documentation with a fantastic community and enterprise support
Pros and Cons
  • "Super easy to manage. Anyone who has been working with firewalls can handle it."
  • "There is good documentation with a fantastic community and enterprise support."
  • "It needs better parsing of logs. At the moment, you have to use an external server for this if you want a deeper analysis."

What is our primary use case?

  • Firewalling
  • Routing
  • DHCP
  • Transparent proxy
  • DNS cache
  • VPN, etc.

How has it helped my organization?

  • Outstanding support
  • Great packages to expand the solution to your needs
  • The same config can easily be migrated to better hardware when you need it.

What is most valuable?

  • Super easy to manage. Anyone who has been working with firewalls can handle it.
  • There is good documentation with a fantastic community and enterprise support.
  • The strongSwan IPSec is a great implementation.
  • Proxy features are excellent (except MITM).

What needs improvement?

  • The central point of management, like the long-rumored pfCenter.
  • Better parsing of logs: At the moment, you have to use an external server for this if you want a deeper analysis. 
Buyer's Guide
Netgate pfSense
May 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Our appliance is under constant heavy load by several services, and it's rock solid stable.

I had stability issues only with a GUI that used to hang. It didn't affect any services, but it was a little annoying that we needed to restart the PHP often.

What do I think about the scalability of the solution?

pfSense scales well.

How are customer service and support?

They are just fantastic. They usually respond super fast, and usually with a solution if you describe the problem correctly. In more complex situations, they will set up a personal lab environment based on the customer's case.

Which solution did I use previously and why did I switch?

We used to use a lot of different solutions.

After comparing a lot of solutions, the choice was Netgate pfSense.

How was the initial setup?

It is very straightforward and much easier than the previous Clavister FW. Config is easy. 

What about the implementation team?

99 percent in-house implementation and 1 percent Netgate implementation. Netgate has the highest level of expertise you can get.

What was our ROI?

This solution was about $150,000 cheaper than the closest competitor over a three year period. 

What's my experience with pricing, setup cost, and licensing?

All costs are low compared to other solutions. The hardware is stable and cheap.

There is no licensing fee except for the enterprise support, if you want it.

Which other solutions did I evaluate?

We evaluated Cisco, Fortinet, and Sophos.

What other advice do I have?

If you don't have a policy that says "only proprietary software" in your company, there is no reason not to go for pfSense. If you are still in doubt, take the cheap (and excellent) Netgate academy course. It's only for two days, and you will learn how to manage pfSense at a comprehensive level.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Systems Engineer at KeyTrust
User
Perform packet captures on the command line and via the GUI which is useful for diagnosing problems
Pros and Cons
  • "The ability to perform packet captures on the command line and via the GUI is useful for diagnosing problems."
  • "I would like to see multiple DNS servers running on individual interfaces."

What is our primary use case?

  • We only use our pfSense as a stateful packet inspection firewall. 
  • We have around 10 VLAN interfaces with many allow/block policies, VIPs, and NATs. 
  • Running on VMware as a virtual machine.

How has it helped my organization?

The main improvement was we were able to replace our old hardware-based firewall with a virtual machine having HA.

What is most valuable?

The ability to perform packet captures on the command line and via the GUI is useful for diagnosing problems.

What needs improvement?

  • I would like to see multiple DNS servers running on individual interfaces. 
  • It would be useful to manage firewall policies on a source interface and destination interface basis.

For how long have I used the solution?

One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netgate pfSense
May 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Senior Systems Administrator at a non-tech company with 51-200 employees
Real User
I have not had one issue with it at all, which is amazing
Pros and Cons
  • "Stability has been excellent. We have experienced no issues; it never fails."
  • "It is not centrally managed, where you log into the website and can see all your services there. We would like to be able to see is all the configurations from a central interface on all our pfSenses."

What is our primary use case?

We have mainly been using for our internet workstations.

How has it helped my organization?

After we started with testing with it a bit, it showed that it can be utilized in a way that we wanted to utilize it.

What is most valuable?

I have not had one issue with pfSense at all, which is amazing.

What needs improvement?

Layer 7 filtering has been taken away from pfSense. They would like us to use Snort, which is a good thing, but I would like them to make the Layer 7 thing easier.

The one reason that we did not go with pfSense is that it is not centrally managed like Meraki, where you log into the website and can see all your services there. This is the only reason why we are going with Meraki.

We would like to be able to see is all the configurations from a central interface on all our pfSenses.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability has been excellent. We have experienced no issues; it never fails.

What do I think about the scalability of the solution?

There is a lot of stuff that you can add-on. You can actually write your own APIs to connect to it and so on. So, there is a lot of scalability in pfSense that other products do not have.

How are customer service and technical support?

We have not using technical support. We have only been using the community version.

Which solution did I use previously and why did I switch?

We used to use Empalis. We actually started to replace our Empalis with pfSense first to do testing, and see if it would actually work for us. This was just a test phase, before we went over to Meraki. So far, pfSenses outperform Merakis.

How was the initial setup?

I setup all of it. I set it up for our country, and I did it all remotely. I learned from the community how to do it. The process to install and configure is very straightforward.

What's my experience with pricing, setup cost, and licensing?

It is a free solution.

Which other solutions did I evaluate?

We originally looked at SonicWall, but we chose pfSense because of pricing (since it is free) and it has issues that pfSense does not have. 

We are currently migrating over to Meraki and are having a lot of issue with it. Also, with Meraki, you pay through your neck for it.

I would not have made the decision to move away from pfSense. pfSense has been giving us better options than what Meraki is giving us at the moment. I have got login problems with Meraki which takes about two days for them to sort out. If I was on pfSense, I would sort it out myself.

What other advice do I have?

They need to look at all the communities, comparisons, etc. and read up about the issues and problems people are having with some of the solutions, then see if those problems might be related to what they may be experiencing.

Main criteria when selecting a vendor: 

  • How easy is it to learn.
  • How easy is it to implement.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Owner / Principle Engineer at Cogito Innovations
Real User
Powerful, flexible, and intuitive with features that rival many high cost solutions
Pros and Cons
  • "Its features rival many of the high cost solutions out there."
  • "The GUI could use improvements, though it is manageable."

pfSense has been a perfect fit for my small business needs. It is economical (i.e., free), yet powerful, flexible, and intuitive. Its features rival many of the high cost solutions out there.

The GUI could use improvements, though it is manageable.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user834579 - PeerSpot reviewer
student at a university with 51-200 employees
User
Creation of certificates and the facility to administer services are valuable features
Pros and Cons
  • "Creation of certificates and the facility to administer services are valuable features."
  • "It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology."

What is our primary use case?

I have used it in town halls with a number of employees ranging between 40 and 60. I have also used it in educational institutions.

How has it helped my organization?

The use and results may vary according to the objectives of the institutions. 

In the case of city councils, I have taken the maximum advantage, taking into account that they were small institutions for which the tools provided by pfSense were sufficient according to the requirements of those institutions. 

However, in educational institutions, it was more difficult. Sometimes, the tools have fallen short.

What is most valuable?

  • The part of the firewall and aliases
  • The content filter in non-transparent mode and transparent mode with Squid and SquidGuard
  • The possibility of adding packages to perform network analysis
  • Creation of certificates
  • The facility to administer services

What needs improvement?

The product is good in many of its departments, but this should make HTTPS filtering more efficient since Squid falls short when using man in the middle. It works, but it is not 100% efficient. It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

Thanks for the information!

User
A good firewall with good performance
Pros and Cons
  • "It is a good firewall with good performance."

    What is our primary use case?

    For security testing in network functions virtualization (NFV). 

    How has it helped my organization?

    It is a good firewall with good performance.

    What is most valuable?

    Stateful packet inspection. It works quite well for an open source product. 

    What needs improvement?

    More regular patch updates, because this is very important for a firewall.

    For how long have I used the solution?

    Still implementing.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user607749 - PeerSpot reviewer
    it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
    Real User

    Thanks for the information!

    it_user819144 - PeerSpot reviewer
    Consultant
    User
    Centralized administration with multiple services, which allows for execution in important functionalities of information security
    Pros and Cons
    • "Centralized administration with multiple services, which allows for execution in several important functionalities of information security."
    • "Needs services on additional features, such as managing inventory and generating reports."

    What is our primary use case?

    Works with:

    • Routers
    • Firewalls
    • Network address translation (NAT)
    • VPN
    • OpenVPN
    • DHCP Server.

    How has it helped my organization?

    • More control of the access to network resources
    • More control of the security policies
    • Integration with Active Directory
    • Centralized administration

    What is most valuable?

    Centralized administration with multiple services, which allows for execution in several important functionalities of information security.

    What needs improvement?

    Services on additional features: 

    • SNMP Network Management 
    • Managing inventory
    • Generating IT reports.

    For how long have I used the solution?

    One to three years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Analista Senior at a tech services company
    Real User
    The gain in performance and security from configuring the VPN connections was significant
    Pros and Cons
    • "The gain in performance and security from configuring the VPN connections was significant."
    • "It is a stable solution."
    • "My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters."

    What is our primary use case?

    I use pfSense firewall, especially as an IPSec VPN Server. There are several VPN connections with equipment of various manufacturers at the other end.

    I use ServerU as hardware instead of an ordinary PC, as most other people usually do.

    How has it helped my organization?

    The gain in performance and security from configuring the VPN connections was significant, since pfSense has replaced a server with a custom Linux open source version, which was running on outdated hardware.

    What is most valuable?

    Security and stability. The pfSense server acts as "IPSec VPN Server" for a small financial institution, but regardless of the company size, interruptions would cause significant financial impact.

    What needs improvement?

    pfSense serves us very well. My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters. I have more than 10 IPSec VPN connections, and when there is a need for troubleshooting, the logs are of little help.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    With regard to this configuration, I consider it a stable solution.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user607749 - PeerSpot reviewer
    it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
    Real User

    Thanks for the information!

    Buyer's Guide
    Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Product Categories
    Firewalls
    Buyer's Guide
    Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.