Try our new research platform with insights from 80,000+ expert users
it_user245433 - PeerSpot reviewer
Professional Internship - System Engineer at a tech services company with 51-200 employees
Consultant
It's simple and easy to understand to begin using.

What is most valuable?

It's easy to access and configure in general.  As for features, the firewall and security  options were valuable.  These are valuable because I like simple things that are easy to work with, as too much difficulty or too much constraint is not good, and boring.

How has it helped my organization?

It provided us with better security.

For how long have I used the solution?

I used it for two months.

What was my experience with deployment of the solution?

There were no issues during the time I used it.

Buyer's Guide
Netgate pfSense
August 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.

What do I think about the stability of the solution?

There were no issues during the time I used it.

What do I think about the scalability of the solution?

There were no issues during the time I used it.

How are customer service and support?

It was straightforward because it's simple and easy to understand to begin using.

What about the implementation team?

We used a vendor team who had a good amount of knowledge,

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user179136 - PeerSpot reviewer
it_user179136Network Engineer at a tech services company with 501-1,000 employees
Real User

I find PfSense to be just what it claims to be. An enterprise class firewall for the world to enjoy for free! It has all the features and none of the costs. If you understand network engineering concepts, PfSense is your "Swiss-Army-Knife"
Need a firewall? PfSense
Need to do static routing? PfSense
Need to route with RIPv2, RIPng, BGP or OSPF? PfSense
Need VPNs? PfSense Yes that includes GRE tunnels over IPSEC
Need Dynamic DNS Clients? PfSense
Need enhanced object tracking for static routing? PfSense
Need multiple WAN connections load balanced? PfSense
Need traffic shaping? PfSense
Need a proxy server? PfSense
Need IDS? PfSense... install the snort package

I've only listed a few of the things it can do. It's been my home router firewall for 10 years.
I recommend it to SOHO owners and home IT enthusiasts alike whom are on a tight budget. It's got a great interface and it's rock stable. It'll run like a dream on an Intel P3 Processor with 640 Megabytes of RAM installed. It works great on a multitude of used / outdated hardware and offers paid support if you can't do the research/reading yourself. What else could you possibly ask for?

it_user240036 - PeerSpot reviewer
Senior IT Architect at a university with 5,001-10,000 employees
Real User
Unfortunately, my experience with pfSense hasn’t been so good. Operational-wise it's fine but I've had issues with firmware upgrades.

I must be getting quite comfortable with upgrading pfSense. I just finished an upgrade from 2.2 to 2.2.1, and only midway remembered that I hadn’t done a config export and backup. Just the last upgrade exercise, I was still very paranoid about something that might go wrong. I would set aside time for the upgrade, make backups, and cross my fingers.

This should have been the way, always, that firmware, or device software, get upgraded. You just do it, and it should just work. The upgrade process should test that everything is good to go, and let you know if anything is amiss, before commencing the upgrade.

In the unlikely event that something does go wrong after starting the upgrade, there should be some automatic rollback, returning the system to its original state, leaving the user with no more than a small annoyance that the upgrade did not happen.

Unfortunately, my experience with pfSense hasn’t been so good. By and large, everything about pfSense has been good, operational-wise. It’s just that I’ve not been very lucky with the firmware upgrades.

Version 2.2.1 is a minor upgrade. There are a number of security fixes, but none terribly critical. The recent SSL FREAK vulnerability doesn’t affect version 2.2. However, there’s no reason why you should skip this version either. If you’re running pfSense, just do the upgrade. I’m beginning to have more faith in the pfSense upgrade process!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netgate pfSense
August 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
PeerSpot user
IT Chief at a construction company with 1,001-5,000 employees
Real User
The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.

What is most valuable?

  • Load balancer
  • Multi-WAN

How has it helped my organization?

Network security and speed have both improved.

For how long have I used the solution?

I've been using it since 2010. I have used both the free version (5/10) and as a gold member (9/10).

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

When they make an update available, the problem is that pfSense service packages are not updated, it's just the OS. The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

We used -

  • Debian IPtables
  • Squid
  • I7 Patch
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user267969 - PeerSpot reviewer
it_user267969Sr. Sys Admin at a tech services company with 51-200 employees
Consultant

Hi,

SG-4860 pfSense® Security Gateway Appliance which we bought.

Also could u please tell me how will contact pfsense support?

Is there any on call facility to pfsense?

How many times they will support if we device buy?

Regards,
Giridharreddy Daida.

See all 3 comments
it_user229803 - PeerSpot reviewer
CEO & Founder at a tech services company with 51-200 employees
Consultant
It was very straightforward to implement but the RadiusServer needs to be improved.

What is most valuable?

  • Captive Portal 
  • DHCP

How has it helped my organization?

pfSense made my life easier for controlling users and their bandwidth. My internet is not misused anymore.

What needs improvement?

RadiusServer needs some work done.

For how long have I used the solution?

I've been using it for five years.

What do I think about the stability of the solution?

I've never had any problems.

What do I think about the scalability of the solution?

Yes I did.

How are customer service and technical support?

Since it's open source, the only support is available in public forums.

Which solution did I use previously and why did I switch?

I used different routers, but because I wasn’t happy, I was trying different solutions and I found this one which was the most effective of all those I tried.

How was the initial setup?

It was very straightforward.

What about the implementation team?

I did it on my own.

What's my experience with pricing, setup cost, and licensing?

It was free.

Which other solutions did I evaluate?

I looked at many hardware solutions.

What other advice do I have?

Go ahead and just implement it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user225414 - PeerSpot reviewer
IT Executive cum ICT Consultant at a healthcare company with 51-200 employees
Vendor
Remote users may access it on a local network via VPN but an improvement can be made to the user friendliness of the interface.

Valuable Features

  • Firewall
  • DHCP
  • VPN

Improvements to My Organization

The organization relies on pfSense for DHCP, and remote users may access it on a local network via VPN.

Room for Improvement

I was satisfied with the overall features of the product, considering the limited capacity of our hardware at the time. It's probable that an improvement can be made to the user friendliness of the interface.

Use of Solution

I've used it for over three years.

Stability Issues

I believe that the issue of stability that we encountered was linked to our hardware limitation. For example, we would need to soft reboot the system manually after a power failure to get the DHCP functioning again.

Scalability Issues

This is linked to our hardware limitation as well, however it has been working fine for company with 30-40 users.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

9/10,

Initial Setup

It was done by external technical support.

Implementation Team

It was implemented by a vendor who were 10/10.

Pricing, Setup Cost and Licensing

I don't know the setup costs but the day-to-day maintenance is done by myself, and I occasionally need to engage the vendor for technical issues.

Other Advice

pfSense is good for a company that is looking for a solution with a reasonable cost for implementation.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
System Administrator at a tech services company with 51-200 employees
Consultant
It uses less resources than a physical machine but the beta versions of some packages have issues.

What is most valuable?

pfSense is very valuable as previously I had to use Microsoft's TMG solution. After some research, when I got stuck configuring a physical machine with many VMs, I noticed that pfSense, as a firewall, uses less resources. I started to test it on a simple PC, and I have now seen how I can benefit from open source software. So therefore, the most valuable feature is that it uses less resources than a physical machine.

How has it helped my organization?

It is free of charge. I am living in country where this is not so important yet, as no one controls the licenses of software. However, our company tries to look forward and prevent issues that may happen in the future. So it being free, and easy to configure, are the benefits for us.

What needs improvement?

I think that areas for improvement are not closely related with the work of pfSense but with its components, meaning the packages. I am faced with little problems when I install none-recommended (beta) versions. But, I also understand that these versions are mostly for developers, who are trying to contribute their best efforts for open source.

For how long have I used the solution?

I have been using pfSense as a firewall solution for approximately eight months.

What was my experience with deployment of the solution?

When I started to test it in a real environment, it was on a physical machine and I was faced with problems. It was that the freeBSD wouldn't detect my USB keyboard, but after waiting a while, it eventually worked. In a virtual environment, I had no problems.

What do I think about the stability of the solution?

Just once. One of our customers had an issue with their electrical stability. The electrical supply was jumping, and playing about, and when it was happening pfSense stopped.

What do I think about the scalability of the solution?

It depends actually, and to be honest, I have never used all the available features of this product, but I believe that there should not be any issues with the scalability.

How are customer service and technical support?

Customer Service:

I have never used the customer service for pfSense. I have read the manuals, but have never contacted customer service.

Technical Support:

I have never used it.

Which solution did I use previously and why did I switch?

I previously used Microsoft's TMG solution. I switched because after some research when I got stuck configuring a physical machine with many VMs, I decided to use pfSense.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user219210 - PeerSpot reviewer
it_user219210System Administrator at a tech services company with 51-200 employees
Consultant

I am sorry for grammatical mistakes.

it_user224265 - PeerSpot reviewer
Responsable IT & RMQ at a comms service provider with 51-200 employees
Vendor
Having a customizable, large dashboard would be good, however, it is very straightforward for a beginner to set up.

What is most valuable?

  • Load balancing multi-WAN (High latency)
  • Queues with CBQ algorithm
  • Traffic shaper (limiter)
  • Aliases for grouping anything 
  • VPN (OpenVPN)
  • DHCP server (with ARP reservation)
  • DNS forwarder
  • Firewall 
  • Graphs for monitoring
  • NAT

How has it helped my organization?

Before using pfSense:

  • I always had problems with internet connection for users
  • I had no idea what users were downloading and, therefore, what was killing the internet connection
  • I did not have not statistics on the quality and stability of the internet
  • To get a VPN I had use a pay software that offered lower performance than I have now

What needs improvement?

I always need to open different graphs on different windows of the web browser to have an overview,  Therefore, it would be good, if it is possible, to have a customizable, large dashboard.  At the moment though, the others options are good because I am a beginner with the pfSense.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

There was an issue with the Layer 7 filters on an old PC.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's very straightforward, even for beginners.  There is documentation and different tutorials and videos available in different languages.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

The only cost to set up is the hardware for a standard PC and any ethernet card extensions.

Which other solutions did I evaluate?

No, as I asked a friend they told me to get pfSense without doing other research.

What other advice do I have?

Don't install pfSense on a machine with only the minimal recommended hardware configuration, but on a better machine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Technology Consultant Cosmocall/Microsoft at a tech services company
Consultant
There aren't any deployment issues unless there are some complex configurations.

What is most valuable?

  • Port routing policies
  • Load balancing
  • Clustering

How has it helped my organization?

We've been able to get call center traffic optimisation over multiple WAN and Point2Point Connections with a failover policy. The call center has different types of traffic (VoIP, Internet, Stream etc.) and every kind of traffic has its own policy. For example VoIP needs to be have high availability & a priority to maintain a non-stop custom service, while that of internet traffic can be lowered in priority and even cut when some WANs are unavailable to prioritize VoIP. I think that having this kind of complex configuration & tunning with a robust open solution, is a good value.

For how long have I used the solution?

  • v0.x for three years
  • v1.x for two years
  • v2.x for three years

What was my experience with deployment of the solution?

There have been no deployment issues since v0.x.

What do I think about the stability of the solution?

Yes, sometimes there are issues if there are some complex configurations. When working with load balancing ADSL modems, I've noticed that pfSense "fools" the modem and it becomes unresponsive until it is restarted. This issue doesn't affect pfSense, but it is the root cause of a hung ADSL modem.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I've never used them.

Technical Support:

I've never used them.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial setup is easy. This is because the pfSense setup is like a Windows installation (wizards, choose option, click next etc.) unlike some others.

What about the implementation team?

We implemented it in-house.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Product Categories
Firewalls
Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.