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PeerSpot user
IT Chief at a construction company with 1,001-5,000 employees
Real User
The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.

What is most valuable?

  • Load balancer
  • Multi-WAN

How has it helped my organization?

Network security and speed have both improved.

For how long have I used the solution?

I've been using it since 2010. I have used both the free version (5/10) and as a gold member (9/10).

What was my experience with deployment of the solution?

No issues encountered.

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Netgate pfSense
May 2025
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What do I think about the stability of the solution?

When they make an update available, the problem is that pfSense service packages are not updated, it's just the OS. The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

5/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

We used -

  • Debian IPtables
  • Squid
  • I7 Patch
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user267969 - PeerSpot reviewer
it_user267969Sr. Sys Admin at a tech services company with 51-200 employees
Consultant

Hi,

SG-4860 pfSense® Security Gateway Appliance which we bought.

Also could u please tell me how will contact pfsense support?

Is there any on call facility to pfsense?

How many times they will support if we device buy?

Regards,
Giridharreddy Daida.

See all 3 comments
it_user229803 - PeerSpot reviewer
CEO & Founder at a tech services company with 51-200 employees
Consultant
It was very straightforward to implement but the RadiusServer needs to be improved.

What is most valuable?

  • Captive Portal 
  • DHCP

How has it helped my organization?

pfSense made my life easier for controlling users and their bandwidth. My internet is not misused anymore.

What needs improvement?

RadiusServer needs some work done.

For how long have I used the solution?

I've been using it for five years.

What do I think about the stability of the solution?

I've never had any problems.

What do I think about the scalability of the solution?

Yes I did.

How are customer service and technical support?

Since it's open source, the only support is available in public forums.

Which solution did I use previously and why did I switch?

I used different routers, but because I wasn’t happy, I was trying different solutions and I found this one which was the most effective of all those I tried.

How was the initial setup?

It was very straightforward.

What about the implementation team?

I did it on my own.

What's my experience with pricing, setup cost, and licensing?

It was free.

Which other solutions did I evaluate?

I looked at many hardware solutions.

What other advice do I have?

Go ahead and just implement it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netgate pfSense
May 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
it_user225414 - PeerSpot reviewer
IT Executive cum ICT Consultant at a healthcare company with 51-200 employees
Vendor
Remote users may access it on a local network via VPN but an improvement can be made to the user friendliness of the interface.

Valuable Features

  • Firewall
  • DHCP
  • VPN

Improvements to My Organization

The organization relies on pfSense for DHCP, and remote users may access it on a local network via VPN.

Room for Improvement

I was satisfied with the overall features of the product, considering the limited capacity of our hardware at the time. It's probable that an improvement can be made to the user friendliness of the interface.

Use of Solution

I've used it for over three years.

Stability Issues

I believe that the issue of stability that we encountered was linked to our hardware limitation. For example, we would need to soft reboot the system manually after a power failure to get the DHCP functioning again.

Scalability Issues

This is linked to our hardware limitation as well, however it has been working fine for company with 30-40 users.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

9/10,

Initial Setup

It was done by external technical support.

Implementation Team

It was implemented by a vendor who were 10/10.

Pricing, Setup Cost and Licensing

I don't know the setup costs but the day-to-day maintenance is done by myself, and I occasionally need to engage the vendor for technical issues.

Other Advice

pfSense is good for a company that is looking for a solution with a reasonable cost for implementation.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
System Administrator at a tech services company with 51-200 employees
Consultant
It uses less resources than a physical machine but the beta versions of some packages have issues.

What is most valuable?

pfSense is very valuable as previously I had to use Microsoft's TMG solution. After some research, when I got stuck configuring a physical machine with many VMs, I noticed that pfSense, as a firewall, uses less resources. I started to test it on a simple PC, and I have now seen how I can benefit from open source software. So therefore, the most valuable feature is that it uses less resources than a physical machine.

How has it helped my organization?

It is free of charge. I am living in country where this is not so important yet, as no one controls the licenses of software. However, our company tries to look forward and prevent issues that may happen in the future. So it being free, and easy to configure, are the benefits for us.

What needs improvement?

I think that areas for improvement are not closely related with the work of pfSense but with its components, meaning the packages. I am faced with little problems when I install none-recommended (beta) versions. But, I also understand that these versions are mostly for developers, who are trying to contribute their best efforts for open source.

For how long have I used the solution?

I have been using pfSense as a firewall solution for approximately eight months.

What was my experience with deployment of the solution?

When I started to test it in a real environment, it was on a physical machine and I was faced with problems. It was that the freeBSD wouldn't detect my USB keyboard, but after waiting a while, it eventually worked. In a virtual environment, I had no problems.

What do I think about the stability of the solution?

Just once. One of our customers had an issue with their electrical stability. The electrical supply was jumping, and playing about, and when it was happening pfSense stopped.

What do I think about the scalability of the solution?

It depends actually, and to be honest, I have never used all the available features of this product, but I believe that there should not be any issues with the scalability.

How are customer service and technical support?

Customer Service:

I have never used the customer service for pfSense. I have read the manuals, but have never contacted customer service.

Technical Support:

I have never used it.

Which solution did I use previously and why did I switch?

I previously used Microsoft's TMG solution. I switched because after some research when I got stuck configuring a physical machine with many VMs, I decided to use pfSense.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user219210 - PeerSpot reviewer
it_user219210System Administrator at a tech services company with 51-200 employees
Consultant

I am sorry for grammatical mistakes.

it_user224265 - PeerSpot reviewer
Responsable IT & RMQ at a comms service provider with 51-200 employees
Vendor
Having a customizable, large dashboard would be good, however, it is very straightforward for a beginner to set up.

What is most valuable?

  • Load balancing multi-WAN (High latency)
  • Queues with CBQ algorithm
  • Traffic shaper (limiter)
  • Aliases for grouping anything 
  • VPN (OpenVPN)
  • DHCP server (with ARP reservation)
  • DNS forwarder
  • Firewall 
  • Graphs for monitoring
  • NAT

How has it helped my organization?

Before using pfSense:

  • I always had problems with internet connection for users
  • I had no idea what users were downloading and, therefore, what was killing the internet connection
  • I did not have not statistics on the quality and stability of the internet
  • To get a VPN I had use a pay software that offered lower performance than I have now

What needs improvement?

I always need to open different graphs on different windows of the web browser to have an overview,  Therefore, it would be good, if it is possible, to have a customizable, large dashboard.  At the moment though, the others options are good because I am a beginner with the pfSense.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

There was an issue with the Layer 7 filters on an old PC.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's very straightforward, even for beginners.  There is documentation and different tutorials and videos available in different languages.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

The only cost to set up is the hardware for a standard PC and any ethernet card extensions.

Which other solutions did I evaluate?

No, as I asked a friend they told me to get pfSense without doing other research.

What other advice do I have?

Don't install pfSense on a machine with only the minimal recommended hardware configuration, but on a better machine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Technology Consultant Cosmocall/Microsoft at a tech services company
Consultant
There aren't any deployment issues unless there are some complex configurations.

What is most valuable?

  • Port routing policies
  • Load balancing
  • Clustering

How has it helped my organization?

We've been able to get call center traffic optimisation over multiple WAN and Point2Point Connections with a failover policy. The call center has different types of traffic (VoIP, Internet, Stream etc.) and every kind of traffic has its own policy. For example VoIP needs to be have high availability & a priority to maintain a non-stop custom service, while that of internet traffic can be lowered in priority and even cut when some WANs are unavailable to prioritize VoIP. I think that having this kind of complex configuration & tunning with a robust open solution, is a good value.

For how long have I used the solution?

  • v0.x for three years
  • v1.x for two years
  • v2.x for three years

What was my experience with deployment of the solution?

There have been no deployment issues since v0.x.

What do I think about the stability of the solution?

Yes, sometimes there are issues if there are some complex configurations. When working with load balancing ADSL modems, I've noticed that pfSense "fools" the modem and it becomes unresponsive until it is restarted. This issue doesn't affect pfSense, but it is the root cause of a hung ADSL modem.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I've never used them.

Technical Support:

I've never used them.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial setup is easy. This is because the pfSense setup is like a Windows installation (wizards, choose option, click next etc.) unlike some others.

What about the implementation team?

We implemented it in-house.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Network Engineer at TLCWEB S.R.L.
Consultant
Sometimes updates can mess up the running configuration but it is a powerful tool.

What is most valuable?

First of all scalability of this solution. It's an all-in-one solution useful for every kind of company. It's also very easy to set up rules and NAT, and it has several modules like transparent proxy, VPN, and traffic shaping which are the daily modules for me.

How has it helped my organization?

pfSense software was designed to be a customizable platform that can be hardware agnostic. This allows the engineer to meet the needs of a project with a device that's got the right I/O and specifications, and then customize the pfSense settings to their needs.
So power consumption and less hardware requirement can save our money!

What needs improvement?

Compatibility with virtualization system (like VMWare, Proxmox and so on and so forth); in some cases, it can create conflicts with virtualized hardware, and configuration export (sometimes the XML file creates a conflict with the hardware network MAC address).

For how long have I used the solution?

I've been using it for three years.

What was my experience with deployment of the solution?

  • Compatibility with some virtualized system
  • Configuration export in some cases
  • Sometimes updates can mess up the running configuration

What do I think about the stability of the solution?

Never had any issues. In fact, I've had a pfSense firewall with the uptime of a year.

What do I think about the scalability of the solution?

No, and it doesn't matter how many rules or not that you have. It can manage different network interfaces (virtual and physical) without a problem.

How are customer service and technical support?

Customer Service:

We never use it, but it has a large community so you can find whatever you need in the pfSense forum.

Technical Support:

We never use it, but it has a large community so you can find whatever you need in the pfSense forum.

Which solution did I use previously and why did I switch?

Previously we've used hardware firewalling solutions like SonicWall, Zyxel and others but they're not powerful like this solution. Also, they are hardware so the cost is much higher than software. I've also used IPtables which is a software Linux solution but it's complicated to setup when you need to manage several rules.

How was the initial setup?

It's easy to setup the solution because there's a wizard that guides you through it, and therefore, you cannot make mistakes. Then, you can configure the different aspects to fit your needs.

What about the implementation team?

We have become experts in this solution. We installed it in our lab and tested the solution. After that we implemented it throughout our company, and then began using the solution with our customers.

What was our ROI?

We've a strong know how, and we've use this solution with our customers so we can be more competitive than hardware solutions.

What's my experience with pricing, setup cost, and licensing?

It's a software solution, and also open source, so it's cost is zero!

Which other solutions did I evaluate?

We tested IPCop, Smoothwall, IPTables and others. When we have an OS project, we want to test so we can compare it to our technology, and if it's better, we build it!

What other advice do I have?

Test, test, test and...test! It's powerful but only with testing will you realize what you need.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT Administrator at Sharif Medical City
Vendor
It's got a fabulous web interface but lacking in VPN abilities.

What is most valuable?

The Captive Portal (pass through MAC) feature.

How has it helped my organization?

We have been able to gain control of our bandwidth and improve our web security.

What needs improvement?

VPN ability needs to be improved.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

Before pfSense I was using a different solution, but I like this product due to the low cost of hardware, its stability, web interface, and the fact its open source etc.

How was the initial setup?

it's a straightforward setup.

What about the implementation team?

I implemented this, in our office, myself.

What's my experience with pricing, setup cost, and licensing?

There was no cost.

Which other solutions did I evaluate?

We didn't look at any other options.

What other advice do I have?

I would recommend that you use and implement this product. I say that because it is open source, has a low hardware cost, its fabulous web interface, the backup and restore feature, the pass through MAC, and many other features etc.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: May 2025
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.