The primary use case of this solution is to protect our business network.
IT Consultant at a tech services company with 1-10 employees
Easy-to-use interface, with good web blocking and it's open-source
Pros and Cons
- "The interface is straightforward and easy to use."
- "Also, simplifying the rules for the GeoIP. Making it simpler to understand would be an improvement."
What is our primary use case?
What is most valuable?
I like the fact that it is open-source.
The Surakarta and the web blocking functionality seems to be quite good. It's not perfect, but none of them are.
The interface is straightforward and easy to use.
What needs improvement?
I would like to see the dashboard modernized.
If you look at some of the other providers, their dashboard is more modern looking.
Also, simplifying the rules for the GeoIP. Making it simpler to understand would be an improvement.
For how long have I used the solution?
I have been using pfSense for approximately one year.
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What do I think about the stability of the solution?
It seems to be relatively stable. I haven't had very many issues.
If I do have any issues, it is more to do with the way that I have configured it. Other than that, it works fine.
What do I think about the scalability of the solution?
It's a scalable solution. We have 14 computers with more powerful hardware that allows us to deal with larger networks.
Apart from what you see on the interface, you can also use the command line to create a cluster if you need to.
How was the initial setup?
The initial setup is straightforward once you read the manual.
Which other solutions did I evaluate?
I did evaluate another solution but felt that the cost was too high for what it was. Based on the consumer market, I didn't feel that it was at the enterprise level.
What other advice do I have?
I would recommend reading the manual and the administration book. It has all of the proper information.
Many will jump into pfSense without reading the manual properly, or taking the time to understand the definitions, and how to set it up properly.
If you don't, then you might have a bad experience, which would not be fair to the product.
To give a fair comparison and trial, definitely read the technical documentation before implementing it.
Given the fact that it's open-source, relatively easy to use, and it seems to do the job quite well, I would rate pfSense a ten out of ten. I think it deserves that.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Manager at a tech services company with 1-10 employees
The internet is always available and has low balances
Pros and Cons
- "It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application."
- "Many people have problems setting up the web cache for the web system."
What is our primary use case?
I use pfSense for the security of my company.
How has it helped my organization?
With pfSense we have low balances for the internet and the internet is always available. When our service provider fails, it takes communication to another service. The employees always have access to the servers that they need. They always have an abundant flow or they always switch to the lead when the internet fails.
What is most valuable?
It has a good web cache. I used to use a DHCP server and DNS server. For my company, I use pfSense as a load balancing application.
The HA proxy is the main feature that it's used for.
What needs improvement?
Many people have problems setting up the web cache for the web system.
They should put an anti-spam in a web application firewall.
For how long have I used the solution?
I have been using pfSense since 2006.
What do I think about the stability of the solution?
The stability is rock-solid.
What do I think about the scalability of the solution?
I think scalability is good enough.
I do the maintenance for pfSense.
How are customer service and technical support?
There is a lot of information in the online forums.
Which solution did I use previously and why did I switch?
I have used other solutions but I chose pfSense because it's easy to use and configure.
How was the initial setup?
The initial setup was very easy.
Before I set up, I wrote down all the levels on a paper and I drew the plan I wanted to protect. After that, I deployed it pfSense. I filtered the access to the users and to the servers. Everyone has the access that they need.
The deployment took less than an hour.
What's my experience with pricing, setup cost, and licensing?
It's open-source. You can pay for support if you need.
What other advice do I have?
I would rate pfSense a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Netgate pfSense
December 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
Principal at a tech services company with 1-10 employees
A great solution that just works and is fast and affordable
Pros and Cons
- "It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat. It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor."
- "I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version."
What is our primary use case?
We use it for small businesses, and most of my clients are using pfSense.
What is most valuable?
It works. I put pfSense in, and it works. I can't think of any trouble I ever had with it. It runs on heat-sensitive appliances. They don't need a fan, so they don't overheat.
It is affordable, fast, and very high-speed. It is built on BSD Unix, and it pretty much runs on any Intel processor.
What needs improvement?
I've never tried it in large environments. All my clients are small businesses with a handful of employees, so I am not sure how it works in large environments. I keep up with recent versions, and there's nothing I'm waiting for, and nothing breaks when I get a new version.
For how long have I used the solution?
I have been using this solution for maybe five years.
What do I think about the stability of the solution?
It just works.
What do I think about the scalability of the solution?
I've never challenged it. All of my clients are small businesses. It is open-source software, and it runs on whatever appliance you run it on, so whatever computer you run it on, it'll scale up pretty high.
How are customer service and technical support?
Their technical support is excellent. They do have good support service. I don't use it because I've never had any problems with it, but the people I know who use it in bigger environments love it. You can even search their knowledge base and learn anything you want to know pretty quickly.
Which solution did I use previously and why did I switch?
Some of my businesses just use the built-in firewall in the ISP modem. I replaced an old SonicWall that couldn't keep up with a faster internet service. I've replaced a couple of Cisco solutions that were just getting old to run modern software, but the hardware was working. They just died of old age, and I replaced them with pfSense. It has been great. I'm sure a lot of people know how to configure Cisco solutions, but I don't. pfSense is very easy to configure.
How was the initial setup?
It was very simple. You download and boot a USB stick or a CD to install it. From then on, it is managed by its own webpage. The deployment takes a few minutes.
What's my experience with pricing, setup cost, and licensing?
It has almost zero cost, and it is open to us. It runs on a small appliance just for a couple of 100 bucks, and I've never had an appliance burn out on me yet.
What other advice do I have?
It is just great. Give it a try. It just works.
I would rate pfSense a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at a tech services company with 11-50 employees
We have good firewall protection and use this as our gateway device
Pros and Cons
- "Good basic firewall features."
- "Layer 7 advanced firewall features are not included in the solution."
What is our primary use case?
We have a hosted platform with our client. We've built a VPN site and the solution is deployed as a VM. The client connects to it and it protects anything that's behind it like a regular firewall. Everything we have there is hosted in a data center, all our servers and things that clients connect to. So we're using it as our gateway device. We are customers of pfSense and I'm the owner of our company.
What is most valuable?
I like the site-to-site VPN and the basic firewall features.
What needs improvement?
Right now we have to use a lot of third party plugins with other providers that have their own built-in features so I'd like to see layer 7 advanced firewall features included in the solution. It would definitely improve the product.
For how long have I used the solution?
We've used pfSense over the past three years.
What do I think about the stability of the solution?
The stability is very good, it's just that it's not as easy to use as SonicWall. There are limits as to who we can put to work on the solution, a limited number of our engineers work with it.
What do I think about the scalability of the solution?
The solution is very scalable. We don't sell pfSense to the end users, we use it ourselves. Our clients have SonicWall but the whole company benefits from the firewall.
How are customer service and technical support?
We've never used technical support but we're looking into it now and I think it's very comparable to SonicWall.
How was the initial setup?
It's harder to set up pfSense than SonicWall. Only a couple of people in our company can do that.
What's my experience with pricing, setup cost, and licensing?
We are currently using the open source solution so it's free.
What other advice do I have?
There's a learning curve to this solution, it's not as simple to use as some of the other GUI based firewalls. You need to play around with it a bit.
I would rate this solution an eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a tech services company with 51-200 employees
Easy to install, good support, and good value for the price
Pros and Cons
- "The scalability is very good, where you can do an HA configuration and then bring in another box, if necessary."
- "I would like to see different graphs available in the reporting."
What is our primary use case?
We use pfSense for our firewall protection.
What is most valuable?
The most valuable features are ease of installation and support.
What needs improvement?
The domain blocking lists need to be improved. The supported list for domain blocking is community-maintained, and I would like to see something from the manufacturers of pfSense that is a little more global.
I would like to see different graphs available in the reporting.
For how long have I used the solution?
We have been using pfSense for two months.
What do I think about the stability of the solution?
pfSense is quite stable. It is one of the pros.
What do I think about the scalability of the solution?
The scalability is very good, where you can do an HA configuration and then bring in another box, if necessary. We have ten users in the organization.
We get very little usage and have no plans to increase it.
How are customer service and technical support?
The technical support is A+, pretty good.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
This solution provides enterprise-level features at a fraction of the cost of an enterprise firewall.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager with 1-10 employees
Provides more control and a deeper insight into network traffic
Pros and Cons
- "This solution has increased the level of security, given us more control, provided a deep insight into network traffic, and is a great VPN solution."
- "We would like to see ready-made profiles to cover most users' needs."
What is our primary use case?
We use this solution as our firewall, proxy, IDS, IPS, and VPN.
How has it helped my organization?
This solution has increased the level of security, given us more control, provided a deep insight into network traffic, and is a great VPN solution.
What is most valuable?
The most valuable features are the Proxy IPS and VPN.
What needs improvement?
We would like to see ready-made profiles to cover most users' needs.
For how long have I used the solution?
Three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a financial services firm with 51-200 employees
Protects our network from attacks
Pros and Cons
- "This solution has helped our organization by protecting our network from attacks."
- "This product needs improvements with respect to reporting and auditing."
What is our primary use case?
Our primary uses for this solution are as a network firewall and a VPN Server.
How has it helped my organization?
This solution has helped our organization by protecting our network from attacks.
What is most valuable?
The most valuable feature is the proactive network protection.
We also find the following components valuable:
- pFBlocker
- Squid
- SquidGuard
- Firewall
What needs improvement?
This product needs improvements with respect to reporting and auditing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder and MD at a legal firm with 11-50 employees
The intrusion detection capabilities work well
Pros and Cons
- "My company mainly works in the health and educational domain, schools and universities. I prevent the improper use of content from schools and universities. I defend the medical records for the patients in our hospitals. That is the main use case for me for the firewall."
- "pfSense is not user-friendly. I hope to have something to make the interfaces more user-friendly."
What is our primary use case?
My primary use case for pfSense is as a firewall. We also use it for intrusion detection, intrusion prevention, website filtering, and quality of service (QoS).
How has it helped my organization?
My company mainly works in the health and educational domain, schools and universities. I prevent the improper use of content from schools and universities. I defend the medical records for the patients in our hospitals. That is the main use case for me for the firewall.
What is most valuable?
One of the most valuable features of this solution is that it's almost entirely free and I can do everything with it.
What needs improvement?
It has everything I need, but the main drawback of pfSense is that it's not user-friendly. I hope to have something to make the interfaces more user-friendly. I would also like to see some documentation that can help with use cases or that has advice and tips. I have found some documentation available but it's usually from an earlier version. If they develop this, pfSense will be the best. The only thing that Fortigate is better than pfSense is that they have 24/7 support. pfSense also needs improvements in the intrusion detection area.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
I depend on and use VMware ESXi with vSphere in my deployment, virtualization. pfSense is more stable and reliable if you install it directly on the server, i.e. not being installed as a virtual machine. That makes it very stable.
What do I think about the scalability of the solution?
The scalability is good. You can integrate some nodes of pfSense but it's not very user friendly.
How are customer service and technical support?
I would be more relieved and more happy to have support. You need to have some people who can help you in any use case.
How was the initial setup?
Lots of reading and trial and error. It's tough for the network engineer, but it is magnificent in performance from my point of view.
What about the implementation team?
We implemented in-house. Not user friendly, but if you want to do anything you can do it with pfSense.
What was our ROI?
Free. Would purchase for better customer support.
What's my experience with pricing, setup cost, and licensing?
It is completely free.
Which other solutions did I evaluate?
We also evaluated Fortigate.
What other advice do I have?
I would rate this solution an eight out of ten. I give it this rating because of the rich features available. pfSense is free and I can do everything with it. It works as a firewall for servers also.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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