Firewall and VPN, Internet link balancing, as the proxy was installed on another machine. Used redundant firewall as a cluster.
CEO with 11-50 employees
Improved service performance and availability through redundancy
Pros and Cons
- "Improved service performance and availability through redundancy."
- "Improve analysis of logs and dashboards (control panel) with improved alert functionality."
What is our primary use case?
How has it helped my organization?
Improved service performance and availability through redundancy. The company already had specialists in Linux, which facilitated the project.
What is most valuable?
Ease of monitoring and placement of other packages and functionalities next to the equipment.
What needs improvement?
Improve analysis of logs and dashboards (control panel) with improved alert functionality.
Buyer's Guide
Netgate pfSense
May 2025

Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Specialist in IT Infrastructure, Networks and Software Quality at a tech services company with 51-200 employees
An incomparable stability is achieved with other firewall systems
Pros and Cons
- "An incomparable stability is achieved with other firewall systems."
- "Firewall system for small, medium, and large data networks. It allows you to provide security to your environment: DMZ networks, LAN, WAN, etc."
- "A very stable product that lasts over time, easy to understand, and administer."
- "It is easy to use and has integrity with other systems, such as proxies and quality of service."
- "It should integrate with LDAP, Active Directory, etc, to improve the way in which the traces and connections of each IP, or user connected through the firewall, are shown."
What is our primary use case?
Firewall system for small, medium, and large data networks. It allows you to provide security to your environment: DMZ networks, LAN, WAN, etc. A very stable product that lasts over time, easy to understand, and administer.
How has it helped my organization?
With pfSense, an incomparable stability is achieved with other firewall systems. It is easy to use and has integrity with other systems, such as proxies and quality of service.
What is most valuable?
Security
- Stability
- Integration with other systems
- Easy assimilation of its features
- Easy administration
- Multiple network management tools
- Load balancing
- Multiple links
- High availability, etc.
What needs improvement?
The connections should be shown in a more specific way, as Kerio Control does. It should integrate with LDAP, Active Directory, etc, to improve the way in which the traces and connections of each IP, or user connected through the firewall, are shown.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Netgate pfSense
May 2025

Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Owner with 51-200 employees
By installing pfSense and configuring load balancing and limiting bandwidth, we now have a reliable and stable connection.
Pros and Cons
- "Routing, load balancing, Traffic Limiter and queues. Since this company relies on an Internet connection, having these features is a must."
- "Reporting and real-time monitoring, since I'm used to Watchguard's reporting features, it would be nice to have an embedded solution for reporting."
What is our primary use case?
Primary we use it for bandwidth limiting and load balancing our ISPs. And Pfsense excels doing that.
How has it helped my organization?
We had two ISPs, and still our Internet connection was awful. By installing pfSense and configuring load balancing and limiting bandwidth, we now have a reliable and stable connection.
What is most valuable?
Routing, load balancing, Traffic Limiter and queues. Since this company relies on an Internet connection, having these features is a must.
What needs improvement?
Reporting and real-time monitoring, since I'm used to Watchguard's reporting features, it would be nice to have an embedded solution for reporting.
What do I think about the stability of the solution?
Close to none. One time, while upgrading, the system crashed and had to install from scratch. After some research, it was due to an unsupported package that I had installed which the new version didn't like. I just installed and restored my configuration and that was it. No biggy.
What do I think about the scalability of the solution?
Haven't tested this part since the company hasn't grown much.
How are customer service and technical support?
Haven't used the official support channels. The community forum is awesome when you're looking for quick answers.
Which solution did I use previously and why did I switch?
Actually, PfSense replaced a Watchguard firewall, mostly due to costs. But I haven't missed it since.
How was the initial setup?
Very straightforward. For a small company with few configuration options it works almost out-of-the-box. The firewall comes with basic outgoing and incoming rules, and you take it from there.
What about the implementation team?
The implementation was made in-house.
What's my experience with pricing, setup cost, and licensing?
If you need to buy hardware onto which to install PfSense, go with their boxes on their website, they are great. If you already have the hardware, just download and install, it works great either way.
Which other solutions did I evaluate?
I did, I evaluated Untangle, IPCop and MikroTik.
What other advice do I have?
Just go with it, can't go wrong.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at a tech services company with 1,001-5,000 employees
I use pfSense because it gives me the flexibility to greatly expand basic firewall features.
Pros and Cons
- "I use pfSense because it gives me the flexibility to greatly expand basic firewall features."
- "The GUI. There are TONS of plugins for pfSense, as such, if a user wants to add quite a bit of functionality, the GUI will feel a little congested."
How has it helped my organization?
I stood up pfSense in a Large Telecom providers Lab environment for their next generation products. I was able to achieve 10G throughput (about 9.1 true throughput as tested over 4 days solid), and only hit a max of 20% CPU utilization on a DL380 G7. This server also had Suricata (in IPS mode and a heavy ruleset), as well as pfBlocker running.
What is most valuable?
I use pfSense because it gives me the flexibility to greatly expand basic firewall features. It's open source (and free - as in beer and speech), but also has commercial support. This can be run on any commodity hardware on the market (I've ran it on AMD and Intel - even Atom, processors) and throughput is excellent, even with lower speed CPUs and less RAM.
What needs improvement?
The GUI. There are TONS of plugins for pfSense, as such, if a user wants to add quite a bit of functionality, the GUI will feel a little congested.
What do I think about the stability of the solution?
A little... BUT, this was contributed to a failing Arista switch that would do a coredump and reboot. The pfSense installation at high speeds failed over perfectly though.
What do I think about the scalability of the solution?
No - in our high-speed tests (10G), we were not able to push the CPU over 20% utilization.
How are customer service and technical support?
I didn't really need any technical support. But was in contact with the Developers of pfSense as we were starting to work with them for an NFV setup.
Which solution did I use previously and why did I switch?
Fortinet, SourceFire, etc.... the cost... oh the cost! Why pay these guys when I can use pfSense for free AND only pay for support when and if I need it?
How was the initial setup?
Very straight forward. If anyone has ever installed any kind of OS or set up a firewall, it will be a piece of cake.
What's my experience with pricing, setup cost, and licensing?
Open Source - just download! If you need support, it's available.
Which other solutions did I evaluate?
What other advice do I have?
It's an amazing product. There really are few issues with pfSense.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Systems Engineer at a manufacturing company with 201-500 employees
The most valuable features are the open VPN capabilities and the firewall service.
What is most valuable?
The most valuable features for me and my current company are the open VPN capabilities and the firewall service.
How has it helped my organization?
pfSense has provided my current organization with remote access to the internal services and additional protection via its firewall.
What needs improvement?
I would like more add-ons/packages for extending pfSense which are approved by the main community.
For how long have I used the solution?
I have been using pfSense for the last five years, in three different companies in Denmark.
What do I think about the stability of the solution?
We never had any stability issues, even during high load usages.
What do I think about the scalability of the solution?
We never had any scalability issues. It's easy to add additional services, or even a second or third pfSense product which works with the others.
How are customer service and technical support?
Unfortunately, I never used the technical support. However, the community forums provided me with answers to the implementation and configuration questions that I had.
Which solution did I use previously and why did I switch?
I was using FortiGate and other firewall and VPN solutions. They were all ou0dated and too complicated to maintain. The change was made due to the ease of use of pfSense and the features that it provides.
How was the initial setup?
For an IT person, the setup was more or less straightforward.
What's my experience with pricing, setup cost, and licensing?
pfSense is free and open source software. Modification is easy and you can adapt it to your company's requirements.
Which other solutions did I evaluate?
As I already had experience with pfSense and I knew how it would help me and my company, I didn't evaluate other options.
What other advice do I have?
The product is flexible, scalable, and has logic in using it. It is easy to integrate and implement into your IT environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Engineer
Users can work offsite through the VPN.
Pros and Cons
- "The "OpenVPN Client Export" package is really helpful in exporting the VPN client software on most popular devices: iOS/Android, Windows, Mac, Linux, and a handful of SIP handsets."
- "Network monitoring and device inventory could use some improvements. I'm using SpiceWorks for this because it never really worked in pfSense."
How has it helped my organization?
It has improved our security. Users can work offsite and connect to the VPN.
What is most valuable?
- The VPN and the firewall. They are reliable and easy to manage.
- The VPN is valuable for setting up secure remote connections to our network.
- pfSense has the OpenVPN package which is a well-supported VPN software.
- The "OpenVPN Client Export" package is really helpful in exporting the VPN client software on most popular devices: iOS/Android, Windows, Mac, Linux, and a handful of SIP handsets.
What needs improvement?
Network monitoring and device inventory could use some improvements. I'm using SpiceWorks for this because it never really worked in pfSense.
Network monitoring is a big topic and I realize there is plenty of software out there like SpiceWorks, NTOPNG, PDQ, Zabbix, and Nagios.
I can easily log into pfSense and check "Status > Gateways" to see if the internet connection is online. However, I don't usually know if there's a problem until it's been down for a while and someone tells me about it. I realize this is a tricky problem, because if the pfSense internet goes down, how is it supposed to send out an email that relies on the internet connection?
I guess the only way that would make sense, is if an external monitor was set up in the cloud or something that could check the status of pfSense at given intervals.
As far as clients being up/down is concerned, I can use some alternative software and maybe there's a package in pfSense that I can use for it.
Another idea for pfSense device inventor: What if pfSense collected a list of newly connected clients? For security, it's important to know about all the clients connected to the network. A simple list of new clients that connect would be nice to have.
The alternative would be to lock pfSense down to only make address reservations, but that just creates more work for the Network Admin.
What do I think about the stability of the solution?
It seems to run stable, as long as the hardware is good. I tried running pfSense on a USB flash drive. After a month, I was having to re-install/re-configure pfSense on a new flash drive. I did that for a couple of months and collected a bunch of broken flash drives.
Even though their online documents claim that pfSense can run on flash drives, it really just breaks the flash drive after a month or less.
What do I think about the scalability of the solution?
I have noticed that pfSense boots up really slowly as more users are connected to it. Occasionally, you have to re-install or delete broken packages that freeze up the system. However, the core pfSense software runs great.
How are customer service and technical support?
I have never used pfSense technical support so I can't rate them. I used Google and figured everything out on my own. I do my own support.
Which solution did I use previously and why did I switch?
We did not use a previous solution. I recommend pfSense because it's free, open source software.
How was the initial setup?
The setup of pfSense was very straightforward for the most part. Usually, when something isn't working, it's because the "Apply" button wasn't clicked.
What's my experience with pricing, setup cost, and licensing?
Spend at least $300 or more on a good pfSense box. Use a hard drive, and not a USB flash drive for pfSense storage.
Which other solutions did I evaluate?
We looked at some other solutions, but pricing and licensing was the problem. I looked at Palo Alto and SonicWall.
What other advice do I have?
The learning curve is steep, but once you get the basics down, it's very robust and easy to use. There are plenty of resources online about setting it up.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
HTS Engineering - Heat Transfer Solutions at a construction company with 201-500 employees
Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.
What is most valuable?
The easy to use GUI. Less training is required for the newcomers in IT.
How has it helped my organization?
Any new hire straight out of school who has network knowledge is able to operate the software without the complication of a CLI.
What needs improvement?
There were some bugs in the version we used.
For how long have I used the solution?
We have been using the solution for one year.
What do I think about the stability of the solution?
We had a stability issue. A handful of times the firewall box froze and needed a power cycle.
What do I think about the scalability of the solution?
We had a scalability issue. The fail over did not work automatically.
How are customer service and technical support?
Our infrastructure manager tried contacting their support but it was not helpful. Response time was bad as expected for an open source software.
Which solution did I use previously and why did I switch?
FreeBSD box was an old setup from 1998, so it was time to upgrade without it being costly.
How was the initial setup?
The setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
It's open source so it's free. We did not buy their hardware.
Which other solutions did I evaluate?
We evaluated Cisco .
What other advice do I have?
If your organization has the budget, go with a paid solution. We've had our days with it and went with a paid solution (another firewall) due to the company growing and we couldn't have any downtime. It would likely cost the company more money with downtime than to purchase a good quality firewall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sócio at a tech services company with 1-10 employees
Helps us maintain internet access for the company we support.
What is most valuable?
Outbound Load Balance for internet links work great. It's very good to keep internet access for the company we support.
How has it helped my organization?
I could keep my customers working even if they lose one internet link. Most of them have at least two links.
For how long have I used the solution?
We have been using this for 10 years.
What was my experience with deployment of the solution?
There was a problem when I ran a version update, then the server just stopped working. This was because pfSense (in this case FreeBSD) was no longer supporting the hardware of the server (HPE).
What do I think about the stability of the solution?
There were no stability issues. If there are issues, they usually stem from a hardware fault.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
Customer Service:
It is usually easy to find answers in the forum.
Technical Support:Technical support is good.
Which solution did I use previously and why did I switch?
I used Kerio and Microsoft. I switched because I was looking for something with better security and for someone who could fix bugs faster.
How was the initial setup?
The setup was easy. You can install it in two minutes. It takes more than five minutes to put it to work with a single internet link plus NAT.
What's my experience with pricing, setup cost, and licensing?
It is free.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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