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it_user834579 - PeerSpot reviewer
student at a university with 51-200 employees
User
Creation of certificates and the facility to administer services are valuable features
Pros and Cons
  • "Creation of certificates and the facility to administer services are valuable features."
  • "It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology."

What is our primary use case?

I have used it in town halls with a number of employees ranging between 40 and 60. I have also used it in educational institutions.

How has it helped my organization?

The use and results may vary according to the objectives of the institutions. 

In the case of city councils, I have taken the maximum advantage, taking into account that they were small institutions for which the tools provided by pfSense were sufficient according to the requirements of those institutions. 

However, in educational institutions, it was more difficult. Sometimes, the tools have fallen short.

What is most valuable?

  • The part of the firewall and aliases
  • The content filter in non-transparent mode and transparent mode with Squid and SquidGuard
  • The possibility of adding packages to perform network analysis
  • Creation of certificates
  • The facility to administer services

What needs improvement?

The product is good in many of its departments, but this should make HTTPS filtering more efficient since Squid falls short when using man in the middle. It works, but it is not 100% efficient. It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology.

Buyer's Guide
Netgate pfSense
April 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

Thanks for the information!

PeerSpot user
Senior Technology Consultant Cosmocall/Microsoft at a tech services company
Consultant
There aren't any deployment issues unless there are some complex configurations.

What is most valuable?

  • Port routing policies
  • Load balancing
  • Clustering

How has it helped my organization?

We've been able to get call center traffic optimisation over multiple WAN and Point2Point Connections with a failover policy. The call center has different types of traffic (VoIP, Internet, Stream etc.) and every kind of traffic has its own policy. For example VoIP needs to be have high availability & a priority to maintain a non-stop custom service, while that of internet traffic can be lowered in priority and even cut when some WANs are unavailable to prioritize VoIP. I think that having this kind of complex configuration & tunning with a robust open solution, is a good value.

For how long have I used the solution?

  • v0.x for three years
  • v1.x for two years
  • v2.x for three years

What was my experience with deployment of the solution?

There have been no deployment issues since v0.x.

What do I think about the stability of the solution?

Yes, sometimes there are issues if there are some complex configurations. When working with load balancing ADSL modems, I've noticed that pfSense "fools" the modem and it becomes unresponsive until it is restarted. This issue doesn't affect pfSense, but it is the root cause of a hung ADSL modem.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I've never used them.

Technical Support:

I've never used them.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial setup is easy. This is because the pfSense setup is like a Windows installation (wizards, choose option, click next etc.) unlike some others.

What about the implementation team?

We implemented it in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
April 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Infrastructure Administrator at CFA-INSTA
Real User
Customizable, easy to use, and reliable
Pros and Cons
  • "The main features of this solution are customization and ease to use."
  • "The configuration of the solution is a bit difficult."

What is our primary use case?

This solution can be used for a firewall, VPN, and VLAN.

What is most valuable?

The main features of this solution are customization and ease to use.

What needs improvement?

The configuration of the solution is a bit difficult.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found this solution to be scalable.

How are customer service and technical support?

The technical support was good in my experience.

How was the initial setup?

The installation is easy and can take approximately one day.

What about the implementation team?

We did the implementation of the solution and we have five technicians available for implementation and maintenance.

What other advice do I have?

My advice to those wanting to implement this solution is that if you are new to configuring this solution I would seek assistance. You most likely will have problems if you have not done it before.

I rate pfSense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Analista Senior at a tech services company
Real User
The gain in performance and security from configuring the VPN connections was significant
Pros and Cons
  • "The gain in performance and security from configuring the VPN connections was significant."
  • "It is a stable solution."
  • "My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters."

What is our primary use case?

I use pfSense firewall, especially as an IPSec VPN Server. There are several VPN connections with equipment of various manufacturers at the other end.

I use ServerU as hardware instead of an ordinary PC, as most other people usually do.

How has it helped my organization?

The gain in performance and security from configuring the VPN connections was significant, since pfSense has replaced a server with a custom Linux open source version, which was running on outdated hardware.

What is most valuable?

Security and stability. The pfSense server acts as "IPSec VPN Server" for a small financial institution, but regardless of the company size, interruptions would cause significant financial impact.

What needs improvement?

pfSense serves us very well. My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters. I have more than 10 IPSec VPN connections, and when there is a need for troubleshooting, the logs are of little help.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

With regard to this configuration, I consider it a stable solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

Thanks for the information!

PeerSpot user
Network and Transmission Engineer at a tech services company
Consultant
We've found multiple features, such as multi-WAN capability and dynamic DNS, valuable, but the load balancing of multiple networks could be improved.

What is most valuable?

  • Firewall
  • State Table
  • Network Address Translation (NAT)
  • High Availability
  • Multi-WAN
  • Server Load Balancing
  • Virtual Private Network (VPN)
  • PPPoE Server
  • Reporting and Monitoring Applications
  • Dynamic DNS
  • Captive Portal
  • DHCP Server and Relay

How has it helped my organization?

The reporting and monitoring applications improve our organization.

What needs improvement?

Load balancing of multiple networks

For how long have I used the solution?

3 Year

What was my experience with deployment of the solution?

Compatibility Issues

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

None

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

Yes

How was the initial setup?

Simplest

What about the implementation team?

Extraordinary

What's my experience with pricing, setup cost, and licensing?

pfSense software has the flexibility to integrate into wide area on a worldwide range of hardware. Among all monitoring and firewalls application. I haven't see powerful tools like PfSense.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user225414 - PeerSpot reviewer
IT Executive cum ICT Consultant at a healthcare company with 51-200 employees
Vendor
Remote users may access it on a local network via VPN but an improvement can be made to the user friendliness of the interface.

Valuable Features

  • Firewall
  • DHCP
  • VPN

Improvements to My Organization

The organization relies on pfSense for DHCP, and remote users may access it on a local network via VPN.

Room for Improvement

I was satisfied with the overall features of the product, considering the limited capacity of our hardware at the time. It's probable that an improvement can be made to the user friendliness of the interface.

Use of Solution

I've used it for over three years.

Stability Issues

I believe that the issue of stability that we encountered was linked to our hardware limitation. For example, we would need to soft reboot the system manually after a power failure to get the DHCP functioning again.

Scalability Issues

This is linked to our hardware limitation as well, however it has been working fine for company with 30-40 users.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

9/10,

Initial Setup

It was done by external technical support.

Implementation Team

It was implemented by a vendor who were 10/10.

Pricing, Setup Cost and Licensing

I don't know the setup costs but the day-to-day maintenance is done by myself, and I occasionally need to engage the vendor for technical issues.

Other Advice

pfSense is good for a company that is looking for a solution with a reasonable cost for implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System Administrator at a tech services company with 51-200 employees
Consultant
It uses less resources than a physical machine but the beta versions of some packages have issues.

What is most valuable?

pfSense is very valuable as previously I had to use Microsoft's TMG solution. After some research, when I got stuck configuring a physical machine with many VMs, I noticed that pfSense, as a firewall, uses less resources. I started to test it on a simple PC, and I have now seen how I can benefit from open source software. So therefore, the most valuable feature is that it uses less resources than a physical machine.

How has it helped my organization?

It is free of charge. I am living in country where this is not so important yet, as no one controls the licenses of software. However, our company tries to look forward and prevent issues that may happen in the future. So it being free, and easy to configure, are the benefits for us.

What needs improvement?

I think that areas for improvement are not closely related with the work of pfSense but with its components, meaning the packages. I am faced with little problems when I install none-recommended (beta) versions. But, I also understand that these versions are mostly for developers, who are trying to contribute their best efforts for open source.

For how long have I used the solution?

I have been using pfSense as a firewall solution for approximately eight months.

What was my experience with deployment of the solution?

When I started to test it in a real environment, it was on a physical machine and I was faced with problems. It was that the freeBSD wouldn't detect my USB keyboard, but after waiting a while, it eventually worked. In a virtual environment, I had no problems.

What do I think about the stability of the solution?

Just once. One of our customers had an issue with their electrical stability. The electrical supply was jumping, and playing about, and when it was happening pfSense stopped.

What do I think about the scalability of the solution?

It depends actually, and to be honest, I have never used all the available features of this product, but I believe that there should not be any issues with the scalability.

How are customer service and technical support?

Customer Service:

I have never used the customer service for pfSense. I have read the manuals, but have never contacted customer service.

Technical Support:

I have never used it.

Which solution did I use previously and why did I switch?

I previously used Microsoft's TMG solution. I switched because after some research when I got stuck configuring a physical machine with many VMs, I decided to use pfSense.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user219210 - PeerSpot reviewer
it_user219210System Administrator at a tech services company with 51-200 employees
Consultant

I am sorry for grammatical mistakes.

it_user240036 - PeerSpot reviewer
Senior IT Architect at a university with 5,001-10,000 employees
Vendor
Unfortunately, my experience with pfSense hasn’t been so good. Operational-wise it's fine but I've had issues with firmware upgrades.

I must be getting quite comfortable with upgrading pfSense. I just finished an upgrade from 2.2 to 2.2.1, and only midway remembered that I hadn’t done a config export and backup. Just the last upgrade exercise, I was still very paranoid about something that might go wrong. I would set aside time for the upgrade, make backups, and cross my fingers.

This should have been the way, always, that firmware, or device software, get upgraded. You just do it, and it should just work. The upgrade process should test that everything is good to go, and let you know if anything is amiss, before commencing the upgrade.

In the unlikely event that something does go wrong after starting the upgrade, there should be some automatic rollback, returning the system to its original state, leaving the user with no more than a small annoyance that the upgrade did not happen.

Unfortunately, my experience with pfSense hasn’t been so good. By and large, everything about pfSense has been good, operational-wise. It’s just that I’ve not been very lucky with the firmware upgrades.

Version 2.2.1 is a minor upgrade. There are a number of security fixes, but none terribly critical. The recent SSL FREAK vulnerability doesn’t affect version 2.2. However, there’s no reason why you should skip this version either. If you’re running pfSense, just do the upgrade. I’m beginning to have more faith in the pfSense upgrade process!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.