Use it to filter traffic and restrict browsing by profiles, use ACLs with Squid.
When using the load balancing functionality the performance is excellent, the best I could have 3 operators at the time.
Infrastructure Manager at a engineering company with 501-1,000 employees
Easy to deploy and easy to use, traffic graphics are excellent.
Pros and Cons
- "Easy to deploy and easy to use."
- "Easy to deploy and easy to use."
- "Perhaps the documentation is not clear and because it is supported in the community there is no basic documentation."
- "Perhaps the documentation is not clear and because it is supported in the community there is no basic documentation."
How has it helped my organization?
What is most valuable?
Among the most valuable features I have found in PFsense are: Easy to deploy and easy to use, traffic graphics are excellent and tools that can be included as squid, snort, squidguard, ntop, pfblogNG, support wonderfully the purpose of generating PFsense.
What needs improvement?
Easy to deploy and easy to use, although the support of the community in the forums is excellent and there is always a solution
What do I think about the stability of the solution?
No, in fact I have one more than 4 years ago in production and it works perfect
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What do I think about the scalability of the solution?
No
How are customer service and support?
Customer Service:
8
Technical Support:
8
Which solution did I use previously and why did I switch?
Fortinet, TMG Microsoft, SonicWall, scalability, cost
How was the initial setup?
After istalar pfsense the initial configuration is simple, and works without problems
What about the implementation team?
The implementation was internally, clear before in production were made several laboratories
What was our ROI?
The power to use old hardware allows an exceptional ROI the investment is little just a few network cards
Which other solutions did I evaluate?
Of course, the tools he knew and those that are offered in the local market including FORTINET and SONICWALL
What other advice do I have?
It is worth to enter the world of PFsense is rewarding to belong to an open-minded community that does not hesitate to share their experiences and knowledge
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a comms service provider with 51-200 employees
Setup was straightforward; the interface is self-explanatory. We did not like its QoS interface.
What needs improvement?
We just did not like its QoS interface.
For how long have I used the solution?
We tested the solution for a very short period (one week), to compare it to Zeroshell. The idea was to decide which one to use. Our main focus was QoS.
What was my experience with deployment of the solution?
No issues to deploy PFSense; it was straight forward.
Which solution did I use previously and why did I switch?
PFSense sounded like the de-facto standard for simple SOHO solutions. We just did not like its QoS interface. For us, it seemed very "rigid" compared to Zeroshell. So we went back to Zeroshell because we considered that its QoS interface had much more flexibility and its latest version now even included nDPI too.
How was the initial setup?
Initial setup was very straightforward; the interface is very self-explanatory.
What about the implementation team?
Implementation was done in-house.
Which other solutions did I evaluate?
We also evaluated Zeroshell.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Netgate pfSense
December 2025
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879,371 professionals have used our research since 2012.
Help desk Support Analyst at a energy/utilities company with 501-1,000 employees
The web UI gives you an overview of everything you want to see.
What is most valuable?
- Fail-over of between multiple ISPs
- Firewall
- Graphs
- Real time interface monitoring
- The web UI gives you an overview of everything you want to see
- For an open-source solution it has performed fantastically
- OSPF
- It contains loads of optional packages e.g Snort (IDS), asterix (PBX), network monitors etc.
How has it helped my organization?
We have pfSense across three sites where it manages the VPN and firewalls between them. Also, it has reduced costs drastically and has outperformed its expectations.
What needs improvement?
The load balancing can be improved as it uses tier levels to balance. For it to function most effectively, you often need to have the same bandwidth on the ISPs.
For how long have I used the solution?
We've used it for six years.
What was my experience with deployment of the solution?
There were no issues with the deployment.
What do I think about the stability of the solution?
There were stability issues with certain versions, but fixes were released and the right hardware helped.
What do I think about the scalability of the solution?
We do have issues as the right hardware needs to be deployed in order to expand correctly in certain areas.
How are customer service and technical support?
Customer Service:
We use a vendor team, Shrike Technologies who have been excellent, and once a while I consulted the pfSense cookbook.
Technical Support:The online forum has lots of answers.
Which solution did I use previously and why did I switch?
We previously used Monowall and switched because we needed more functionality.
What about the implementation team?
We used a vendor team, Shrike Technologies whose experience was very high.
What's my experience with pricing, setup cost, and licensing?
Pricing is fantastic, we have gold subscription which covers on-line backup of device configurations, premium support, webinars and lots more.
What other advice do I have?
Proper planning is necessary in order to select the right hardware and configuration required (rules, services etc.).

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Operations at a tech services company with 51-200 employees
There's no expensive licensing costs, which helps us save money.
Valuable Features:
Flexibility is the most valuable feature for us.
Improvements to My Organization:
There's no expensive licensing costs, which helps us save money.
Also, its capacity and functionalities are great for our needs.
Room for Improvement:
Whenever a new version rolls out, there are hidden bugs. That's why we normally run a version behind for a little while before rolling into the current build.
Deployment Issues:
We've had no issues with deployment.
Stability Issues:
We've had no issues with stability.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a tech services company with 1-10 employees
The load-balancer function support multiple servers, load balancing two gateways on the same tier. However, the firewall could be improved.
Valuable Features:
The features I've found most valuable are--
- Proxy server (to filter traffic, act as intermediary between our server and our client, and analyze and load-balance traffic)
- Load balancer (support multiple servers, load balances two gateways on the same tier)
- Hot spot (with captive portal, forces authentication or click-through for network access)
Improvements to My Organization:
It's provided us with a fair internet speed for all users. We're also able to control web contents of our users.
Room for Improvement:
The firewall feature could be improved.
Deployment Issues:
We had no issues with deployment.
Stability Issues:
We had no issues with instability.
Scalability Issues:
We were able to scale just fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at a tech services company with 501-1,000 employees
Installation is relatively simple and acts as our main firewall and router with professional functions, but you need to have the right hardware setup as well.
What is most valuable?
- Firewall/router
- OpenVPN server
- DHCP server
- High availability cluster
- It's for FREE!
How has it helped my organization?
Before I started working for my present company, they used to use a small (for home use :) ) Linksys router. The main problem of Linksys was the limitation of firewall rules of up to 50 entries. I suggested using a main firewall/router because it has professional functions, has no limitation, and it's for free.
What needs improvement?
So far, from my point of view everything is working perfect!
For how long have I used the solution?
I started working with pfSense in 2009.
What was my experience with deployment of the solution?
Deployment is very easy and quite intuitive. Installation is very simple.
What do I think about the stability of the solution?
No, I didn't have any issues. Every issue I had with pfSense was with hardware (not caused by pfSense).
What do I think about the scalability of the solution?
Never.
How are customer service and technical support?
Customer Service:
I never use customer service.
Technical Support:I never use technical support.
Which solution did I use previously and why did I switch?
Before pfSense I had in the company an old Cisco router, but it had problems with stability so I was looking for an alternative and I found pfSense.
How was the initial setup?
If you have some knowledge about router and firewall, initial setup won't be a problem for you. Ask google about it and you will find a lot of documentation, instructions and video.
What about the implementation team?
I implemented pfSense by myself, so I can't rate the vendor team level of expertise.
What was our ROI?
System is totally free. I spent two days to implement it.
As hardware, I used old workstations which were prepared to scrap.
So ROI = use some cheap hardware with 2 NICs and you will get a professional firewall/router.
What's my experience with pricing, setup cost, and licensing?
It's absolutly free, no pricing and no licensing.
Which other solutions did I evaluate?
I was checking some other alternatives (right now I don't remember which) but pfSense had the best documentation, so the choice was simple.
What other advice do I have?
For professional use, I advise using two computers with three NICs
Why 2 computers???
To create a HA cluster.
You will need 3 WAN IP addresses, 3 LAN IP addresses, and a quite simple NIC configuration:
1st NIC use to WAN connection (CARP)
2nd NIC use to heartbeat and sync between two pfSense
3rd NIC use to LAN connection (CARP)
For more details ask Google :)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a media company with 1,001-5,000 employees
It's stable and features load balancing, although we've rebooted once in six months.
What is most valuable?
- Snort
- CARP
- Load balancing
- VPN
How has it helped my organization?
- Reduced the cost of our firewall solution
- Enhanced throughput compared with similar priced devices
- Stability
- Reliability
What needs improvement?
I'm no expert on this subject, and the OS performs all that is required.
For how long have I used the solution?
I've used it for over one year.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
We've only had to do one reboot in six months.
What do I think about the scalability of the solution?
None as yet, because the solution hasn't reached capacity yet.
How are customer service and technical support?
I'm yet to use the official tech support as the community provides all that I have required.
Which solution did I use previously and why did I switch?
- Sonicwall
- Cisco ASA
We switched due to licensing costs and scalability.
How was the initial setup?
It's relatively simple and straightforward, with enough documentation avalable online for the average user to install and setup.
What was our ROI?
£2000+
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a tech services company with 51-200 employees
It supports multiple ISP's, making it good for implementation, but it doesn't allow FTP.
Valuable Features
This product supports multiple ISP's, so it's good for implementation.
Improvements to My Organization
It's made us more productive.
Room for Improvement
FTP was not allowed, and it didn't indicate during set up whether FTP was to be allowed or disabled.
Use of Solution
I've used it for about one year.
Stability Issues
The stability is good.
Scalability Issues
The stability is good.
Customer Service and Technical Support
The technical support is good.
Pricing, Setup Cost and Licensing
It's free.
Other Advice
All the other features are good, and with it being free, it is very attractive to the users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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Good info. How do you think PFsense compares to Fortinet or sonicwall? Personally I found certain competitors a little more cumbersome.