MuleSoft API Manager Reviews

I use MuleSoft Anypoint API Manager to manage and work on APIs for my company.

MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration.

I also find MuleSoft Anypoint API Manager beneficial because it gives me a lot of information about who's consuming my APIs. It also has an analytics feature.

As a solution, it's easy to use. I also like that you can manage APIs easily on it.

An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it.

I also want to see more features added to MuleSoft Anypoint API Manager. One example is deploying an API without manual intervention to make processes faster.

I've been working with MuleSoft Anypoint API Manager for five years.

I found the stability of MuleSoft Anypoint API Manager good, so the solution is a ten out of ten in that area.

Scalability is a problem in MuleSoft Anypoint API Manager mainly because of the cost to scale it. Scaling the solution is very expensive, so it's a real problem because my company needs to create a lot of architecture to solve the scalability issue, mainly because it has many APIs, which means more interfaces and channels. After all, one API is bound to a channel point of entry, and you have to separate each application or two or three applications to improve scalability, which is very difficult for my company.

Scalability-wise, I rate MuleSoft Anypoint API Manager as five out of ten.

MuleSoft Anypoint API Manager provided excellent technical support, so it's a ten for me on a scale of one to ten.

Positive

We used a different solution before MuleSoft Anypoint API Manager but went with MuleSoft Anypoint API Manager for digital transformation.

The initial setup for MuleSoft Anypoint API Manager was easy.

I'm giving it a ten out of ten in terms of setup.

My company has a lot of APIs, so for thirty applications, the total time it took to deploy MuleSoft Anypoint API Manager was two hours.

Our in-house team deployed MuleSoft Anypoint API Manager for the company.

I want MuleSoft Anypoint API Manager to be cheaper because when you scale up, it becomes very costly. Price-wise, I'd give it a seven out of ten.

I work as a tech lead. My company is a MuleSoft Anypoint API Manager customer.

About ten people from different departments take care of the deployment and maintenance of MuleSoft Anypoint API Manager.

I'd tell others planning to implement MuleSoft Anypoint API Manager that scaling the solution can be costly. Hence, it's essential to factor in the costs. I'd also tell others that MuleSoft Anypoint API Manager is easy to use. Still, as a solution, it would benefit more from improved DevOps to make it even easier for users and result in more business for MuleSoft.

I'm rating the solution eight out of ten because it's easier to run and manage than others.

The entire offering and suite of tools that this solution provides have been very valuable. We are able to manage APIs on runtime on a cloud basis which has been very useful. 

The log management for this solution needs improvement. We would also like to have the capability to monitor usage metrics within the system. Currently, it is available, but only on a case-to-case basis. We would like to have an admin page where we could view and track all our usage metrics. 

We have been using this solution for more than six years. 

The scalability of this solution depends on how you configure it. When you design the implementation of the solution, you need to factor in multiple sets of requirements and configure the size of the APIs accordingly.

There is the standard SLA defined depending on the type of subscription or license. The support we have received has been good. 

Positive

I have previously used Oracle. 

The initial setup can be a bit challenging but usage of the solution after that is straightforward. 

When it comes to determining price, the pre-sales team interacts with the customer's primary integration team and the price is negotiated based on the specific usage of the system. 

If your organization wants to build reusable functionality using APIs and you are a cloud-first organization, I would recommend MuleSoft. I would not recommend this solution for tactical integrations but rather for strategic investments. You need to have a long-term vision as to what you are building, where you are building, and how best you can reuse what you build across the enterprise.

I would rate this solution an eight out of ten. 

We primarily use the solution for our APIs. We are moving from monoliths to API architecture and we have approximately 10,000 to 12,000 APIs across banks, which are hosted on this product. It also provides us a gateway service to ingress the traffic as well as whole policy management where stuff is taken care of from the PC Any Point. It also has some API-level runtime policy management, which we use.

The gateway service to ingress the traffic is great. 

The whole policy management has been great. 

It has some API-level runtime policy management, which is useful for us.

The solution is extremely mature.

You can scale the solution.

The only drawback is that, due to the fact that we are going into a completely API structured way of working, it is very tightly coupled with the vendor solutions. For example, the run times. What happens is when you have to do a change or you have to do anything, you have to rip off all the APIs and rebuild it.

If you see the features, they are really good in one sense, however, they have a certain drawback when you get into the operational way of working. We definitely need APIs to have policies at runtime. They provide a feature where there's a lot of policy on authorizations, however, the only problem is the runtime. 

When the runtime upgrades, we have to basically publish a new build pack and then do all the rebundling. When we were 2000, 3000 APIs, it was okay. However, when you start going up to 10,000 to 12,000 APIs, it was too much.

The whole cost is an issue. Deploying to production is not a very easy job in that bank as we go through the whole change process. The whole tight coupling of the product is a problem. 

As a bank, we didn't want to take any risk of getting so much tightly coupled with any vendor product. It should be replaceable as required. That's the only reason we are now changing products.

The upgrade is a very messy process. Mule 3.X to 4 or 4.2 requires you have to rewrite the APIs. It is not just upgrading the build pack with a runtime. That is something that gets us scared a lot. They came back and told us when we move to four run times we had to upgrade. You had to rewrite the APIs. The APIs cannot just work in a straightforward manner. There is a lot of change and we have approximately 5% Mule APIs and then the rest are boot APIs. While, now, that means 5,000 APIs need rewiring, after two years, we might have 20,000 APIs. They should have a proper way of having backward compatibility.

The initial setup is complex. 

If they are going with that control pane in a cloud, which is a very good feature and it is a managed service, they should give it 24/7, 100% uptime. They should also spin it across multiple regions. Currently, they are just the US and the EU is coming up. However, they should add, for example, China or Asia, et cetera. We operate in more than nearly 40 countries. Every country has a lot of its own governance and compliance and regulatory checks or some, where we cannot host to the cloud.

We have used the solution for three and a half to four years at this point.

We have a massive set up and definitely, there are sometimes a few issues, which come here and there, however, we manage to build a resiliency inside that.

We have scaled from a few hundred APIs to 10,000 APIs. Just on the retail part, the gateway service runs more than 125 million transactions per day. It's a huge setup we have. 

The only drawback back again is that their gateways are pretty heavy on hardware. Therefore, we spend a lot of money on the hardware. If you compare with Kong, Kong actually can just replace everything with two VMs. We have 500 VMs running for us as gateways. It has scalability, however, it will cost you, which is a problem.

Technical support has been helpful. There were also people embedded in my team.

We are migrating from Mule to Kong now. We just have signed the contracts and we are basically getting the thing set up. It is a big project and it is going to take maybe another three to four months to roll it out to non-production and maybe another five months into production as we need to get everything in compliance and clear.

The initial setup, if you go back three or three and a half years, definitely, for us, was complex. As a bank, we run through a lot of securities. Since then, they have matured the process. They worked with us, to do some upgrades. Kong also will have to do a few things for us, once we migrate. Currently, we are already finding some issues, which Kong is trying to help us and fix it. However, Mule took a bit of time to set up. If we were to do it now, it would be easy. 

They have come up with API management and cloud hub, which is the manual service. We have not used it much, however, there are some use cases from a different part of the bank that tried it out. It's a good option as you get rid of the whole operational management side of the whole control pane. The control pane we are running is a PC 1.7.3 or something, which is old and coming up on the end of support.

The cloud hub may solve the problem of the control pane, even though they have some issues with the maintenance windows and stuff. Due to the fact that the policies are cast in the control pane, and run times can struggle, if the control pane goes down or needs maintenance because we need a hundred percent of availability in some way or other, it needs to be resilient also. The maintenance windows can cause trouble for us in banking.

We originally signed a three-year licensing agreement.

There's room for improvement on the licensing. They could do better.

I'm not sure I would recommend the solution to everyone. The approach we have taken is, we have moved out completely from the Mule APIs to Spring Boot APIs. We will decouple the whole vendor locking and stuff. However, it depends on the use case for each company. There is no good and bad product. These guys are both very mature products. Depending upon the use case, you will have to consider how you will handle scaling, for example, or other challenges. 

Everything has a drawback and plus and minus, so pros and cons. Even Kong is a new product. It may be a good performer, and very lightweight, with low infrastructure needs. We don't know. 

Our cyber is very strong. Like us, people will have to evaluate, depending upon their use cases, all the pros and cons of security and see how it fits. 

I'd rate the solution at a seven out of ten.

We use the solution to integrate various applications and services, whether it's integrating Salesforce or other third-party systems.

The solution is crucial for businesses, especially those looking to streamline their operations through seamless integration. The platform offers features for API monitoring, security, and lifecycle management.

The MuleSoft Anypoint API Manager simplifies workflow documentation for Azure Logic Apps and Azure Functions. It's a valuable tool for managing APIs, whether you work directly with MuleSoft or within the Azure ecosystem. It simplifies workflow documentation for MuleSoft applications and APIs.

The platform offers seamless integration of code and visual components. Anypoint API Manager provides various advantages in the integration field, including support for Azure services and cloud integrations. It facilitates integration across multiple systems, including Salesforce and other CRM.

The solution’s scalability and integration could be enhanced. Also, it can offer workflows, orchestration, and webhooks.

I have been using MuleSoft Anypoint API Manager for two years.

The product is stable and has 15 nodes.

The solution is scalable. 20 people are using this solution.

Customer support is user-friendly.

The initial setup is easy. You deploy it or install it to the project. To set up your project in MuleSoft, you need API ops tools, and Anypoint is one option for this setup.

The product is cheap and similar to Apigee or Azure.

I recommend this solution since it is stable.

Overall, I rate the solution an eight out of ten.

I am an enterprise architect.  I work with Anypoint API Manager and MQ as part of my role in MuleSoft projects.

Typically, the customers use it to capture events from Salesforce in the auto industry, sending these events to their backend systems. They mainly process events from Salesforce.

The ease of maintaining Anypoint MQ and applying policies on APIs is particularly valuable.

So, the ease of policy maintenance and API functionality are key features for me. They streamline business processes by allowing configurable control over policies, instead of writing codes and making maintenance more straightforward.

Overall, it's quite efficient. However, I'd suggest more control over MQ restarts and greater transparency in traffic management.

I have been using this solution for five years. I am working with the MuleSoft 4.0 stack.

I would rate the stability a nine out of ten. It's mostly stable. However, sometimes, visibility is less in terms of monitoring messages. We lack the capability to restart queues on our own, which is why I rated it nine. Otherwise, it's reliable for regular use.

I would rate the scalability a ten out of ten. It's scalable, so if we need more licenses or queues, we can easily get them.

I've worked on at least ten different projects using this. We have multiple customers using this solution. Our customers are small, medium, or enterprise businesses.

Customer service and support are always great. Whenever we face issues, especially with Anypoint MQ's lack of transparency, we reach out to them. They respond quickly, identifying the issue, and we can set up a call or troubleshoot over email if needed.

Positive

The initial setup is quite straightforward and user-friendly. It's mostly deployed on the cloud.

Deployment is quick since it's a SaaS model. We primarily focus on configuration.

I would rate the pricing a six out of ten. It's not very expensive, reasonably priced. There are no additional costs. 

I would definitely recommend it. It's a fantastic product. Overall, I would rate it a nine out of ten. 

We use the product to integrate and orchestrate data and manage APIs across multiple services.

MuleSoft Anypoint API Manager has the most valuable data components and can integrate APIs across multiple microservices.

The product’s price could be better. They should provide training and development programs to enable the skills and capabilities of users. It would help them build a robust ecosystem similar to Salesforce.

We have been using MuleSoft Anypoint API Manager for six months.

It is a stable software.

The product is scalable. It is suitable for enterprise companies with legacy infrastructure and multiple technologies.

The technical support services are good. However, the quality of support depends on the scale of the team. The junior staff find it difficult to handle the queries. At the same time, it is easy to communicate with senior executives.

Neutral

MuleSoft Anypoint API Manager has some advantages over other products. It is a brand and has proximity to Salesforce and AWS cloud.

The initial setup process is complex for entry-level resources. They need to learn the server-side component of integration. A full-stack developer finds the process easier.

The product is highly priced compared to other advanced software. It is affordable only for tier-one customers.

I advise customers to build a strong technical and integration design team. MuleSoft Anypoint API Manager is a strong product and provides services beyond API management. It is ideal for large companies. It could offer packages for small businesses as well.

I rate it an eight out of ten.

API Led Composable Architecture and Batch Integrations to deal with big volumes

API Manager helped to make api's discoverable, there by improved reusability.

IPAAS Cloudhub Platform, API Manager, Flex Gateway, RTF deployment Support, Connectors.  All these enabled to build, re-use and deploy the integrations faster.   

 Mulesoft is on the higher end in terms of pricing. Clients frequently compare the price of various integration technologies for their use-cases. This is considered high for small/mid - scale enterprises with some tens of APIs to be build and managed.  Different pricing model that best suits for small/mid enterprises could help for more adoption.  As Mulesoft is a part Salesforce ecosystem, special discounts could be provided for Salesforce users for doing their integrations.  <10% of Salesforce projects are using Mulesoft and there is a huge potential. 

I have been working with various versions of MuleSoft for more than 10 years.

We are currently working with the latest version.

Mulesoft Anypoint API Manager is pretty stable.

We use the CloudHub which is the MuleSoft cloud version it has everything that is required for a product with high availability and reliability. It's pretty stable.

From a product standpoint, MuleSoft offers auto-scaling options that can be enabled. However, the majority of organizations will control it manually to avoid unpredictable higher costs.  overall,  application can be scaled easily.

 Depending on the subscription and severity of the case, technical support prioritizes the support cases. 

I would rate the technical support a three out of five.

Neutral

CloudHub is straightforward. There are alternatives as well like RTF that can be deployed on any cloud or bare metal,  On-premises deployments . It's more complicated if it's on bare metal. Mulesoft have professional services team that can assist on initial setup. 

I would rate the CloudHub setup a four and a half out of five, and for an on-premises setup, I would rate it a three out of five.

Pricing cannot be shared because it varies depending on the client's engagement with MuleSoft and subscription.

dell boomi, informatica, software AG

Mulesoft provides platform to build and deploy huge number of APIs  with good API Management capabilities.  It also supports reuse of api's that are build on other platforms. With recent introduction of RPA,  we foresee a lot of scope to automate some human tasks. With MuleSoft Composer, non technical users can build small integrations quickly. 

I would rate MuleSoft Anypoint API Manager an eight out of ten.

Mulesoft supports API-led architecture excellently.  But not every integration use-case fits in this architecture.  Integrations that need to deal with large volumes needs a batch pattern that can be well performed with other integration tools.  EDI integrations that are widely used across large-scale enterprises. There is Anypoint Partner Manager specifically designed for EDI support, but it is little complex when compared with other EDI solutions that are in the market. A special component to deal with ETL integrations could improve the adoption.   EDI integrations could be simplified further.

The most valuable feature of Mulesoft Anypoint API Manager is the gateway that is provided.

Mulesoft Anypoint API Manager can improve some of the gateway features. We could use some more customization in creating rules. A lot of the policies are related to the APIs rather than the client. If I want to apply a policy based on a client that is not available.

The dashboards are configurable, but they are not readily available with the cloud. You can see a dashboard where you can check on what is deployed. For example, a complete view of what it is, such as how much code it takes. It's there in bits and pieces, we can configure it with our credentials, but it is not readily available. If they could add an enhanced visualizer it would be beneficial.

I have been using Mulesoft Anypoint API Manager for approximately one year.

Mulesoft Anypoint API Manager is stable.

Mulesoft Anypoint API Manager does not have out-of-the-box scalability and it is not something that you can receive readily. It is something you have to configure based on the requirements of the customer.

I rate the support from Mulesoft Anypoint API Manager a three out of five.

Neutral

Mulesoft Anypoint API Manager is on the cloud and there is no installation.

Mulesoft Anypoint API Manager is a complete API-led connectivity gateway and some of the other tools we have tried would not be appropriate for our needs, such as Apigee.

I rate Mulesoft Anypoint API Manager a seven out of ten.