I use Mulesoft Anypoint API Manager for application integration.
Integration Consultant at a energy/utilities company with 10,001+ employees
Feature rich, responsive support, and scalable
Pros and Cons
- "Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features."
- "Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market."
What is our primary use case?
What is most valuable?
Mulesoft Anypoint API Manager's most valuable aspect is it has plenty of features.
What needs improvement?
Mulesoft Anypoint API Manager could improve the monitoring because it is very poor quality and not user-friendly. It is not as good as other solutions on the market.
For how long have I used the solution?
I have been using Mulesoft Anypoint API Manager for approximately two years.
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MuleSoft API Manager
May 2025

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What do I think about the stability of the solution?
Mulesoft Anypoint API Manager has been stable and my usage. However, there have been some issues with SMTP connectors.
What do I think about the scalability of the solution?
The scalability of Mulesoft Anypoint API Manager is good.
We have approximately 80 people using the solution. They are architects and developers. We have plans to increase the usage of the solution if the depends require it.
How are customer service and support?
Mulesoft Anypoint API Manager technical support is good, they are responsive.
I rate the support from Mulesoft Anypoint API Manager a five out of five.
Which solution did I use previously and why did I switch?
I have previously used different API gateway solutions, such as Akana API Management and SOA Software.
How was the initial setup?
The initial setup of the Mulesoft Anypoint API Manager is simple. The whole process did not take a lot of time.
What about the implementation team?
We did the implementation of Mulesoft Anypoint API Manager in-house.
What's my experience with pricing, setup cost, and licensing?
The price of Mulesoft Anypoint API Manager is very high.
What other advice do I have?
Mulesoft Anypoint API Manager is a very good solution.
I rate Mulesoft Anypoint API Manager a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

SVP - API integration, Fintech, Solution Architect, Delivery and Digital Lending at a financial services firm with 10,001+ employees
Good runtime fabric and API management, but doesn't scale well
Pros and Cons
- "The stability overall has been pretty great."
- "We find that the enterprise level is lacking scalability."
What is our primary use case?
We primarily use the solution for API management.
What is most valuable?
Their gateway is great. They have a pay manager gateway which I find very interesting.
We like their API manager.
Their RTF, runtime fabric, is very useful.
The stability overall has been pretty great.
We didn't have any issues with the initial setup.
Technical support has been very helpful.
Their ability to observe is good.
What needs improvement?
Some items are not ideal. For example, they should for sales management, they need better performance in the core processing.
The IO blocking isn't ideal.
We find that the enterprise level is lacking scalability.
We have some hundred Linux boxes and 400 or so APIs and for scaling, we are facing challenges. However, we haven't yet compared it to other ESBs, and therefore it's possible that all ESBs are limited in the same way.
They're in the process of evolving right now. There are many changes on the horizon that may prove to be interesting. For example, we've implemented CI/CD and now it's my understanding that the graph scale's also coming.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The stability of the solution is pretty good. There are no bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is lacking. We're not sure if it's just this solution or ESBs in general, however, we've had trouble scaling as we need to.
We have about 100 users on the solution currently. They are mostly tech leads, senior developers, and architects.
How are customer service and support?
Technical support has been great. If you raise a ticket, then they respond on the basis of the severity of the issue, the criticality of the issue. They attend to the call really quickly. We've been happy with the level of support on offer.
How was the initial setup?
The initial setup is very straightforward. We didn't have any issues at all. It's simple and easy to implement and not overly complex.
We have 30 to 50 people that comprise a support team that can help handle any maintenance issues.
What about the implementation team?
We did have assistance from MuleSoft support.
What's my experience with pricing, setup cost, and licensing?
I don't have any visibility on the licensing and therefore cannot speak to the exact cost of the product.
We are working with a platinum tier and have an unlimited core. It's my understanding is that there are no additional costs beyond the licensing fee itself.
Which other solutions did I evaluate?
We've gone live with MuleSoft and I have been comparing it with TIBCO or Dell and IBM products. If it's threat management that can be done concurrently across platforms, maybe it can be performed better. However, I've heard TIBCO is not evolving at this time.
I was exploring other options for my own knowledge and understanding as I am looking for a job change. People not only use Mulesoft, and companies want to have knowledge in two to three platforms. I'm just comparing Mulesoft with IBM ESB, Oracle, and a few other products.
What other advice do I have?
We're just a customer and an end-user.
Previously, a Mulesoft community edition was available. We started using Mulesoft's community version. We were exploring some ESB in our organization four years back. We started using MuleSoft as we've got Salesforce. At that time, Mulesoft was not yet acquired by Salesforce and that's why we went with the community edition. It was good. It was free. Then, slowly, we purchased some courses and Mulesoft was more connected to Salesforce. Now also Salesforce is there and AWS is there and it's more well-known and integrated. We thought it would help us due to its growth.
I'd rate the solution at a seven out of ten. It's a product that's still evolving.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
MuleSoft API Manager
May 2025

Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Solutions Architect at a insurance company with 10,001+ employees
We use it heavily because it is cheaper than competitors; provides a lot of visualization
Pros and Cons
- "We use it heavily because Azure offers better pricing than its competitors."
- "The cost model could be improved."
What is our primary use case?
Our primary use case for this solution is for infestation and backend services. It is also a gateway. We use it heavily because Azure offers better pricing than its competitors.
In addition, we use MuleSoft to run APIs.
How has it helped my organization?
I can explain how this solution helped our organization through an example. Let's say, I want to buy my home insurance. I'd go to the market for the digital product and get a quote. Upon accepting the offer, I'll go through payment and then a three-step process for binding. After that, documents will be released to me in a multi-step process. MuleSoft provides a lot of the visualization and you are able to do the mapping and confirmations. It powers some of the connectors out of the box and you're able to connect to the different endpoints. You do not need to write many core basis and this is a great advantage.
What is most valuable?
The most valuable features of this solution are the Acura Station and the API Gateway.
What needs improvement?
The cost model could be improved.
For how long have I used the solution?
I have been using this solution for around two years now.
What do I think about the stability of the solution?
I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing model of this solution a four, on a scale from one to 10, with one being the most expensive and 10 being the best pricing.
What other advice do I have?
Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Lead Integrations - Engineering at Ailos
Easy to use and set up; has an analytics feature and good integration
Pros and Cons
- "MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration."
- "An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it."
What is our primary use case?
I use MuleSoft Anypoint API Manager to manage and work on APIs for my company.
What is most valuable?
MuleSoft Anypoint API Manager is a great solution. I like it very much because of its speed of delivery and because it allows API-led integration.
I also find MuleSoft Anypoint API Manager beneficial because it gives me a lot of information about who's consuming my APIs. It also has an analytics feature.
As a solution, it's easy to use. I also like that you can manage APIs easily on it.
What needs improvement?
An area for improvement in MuleSoft Anypoint API Manager is the process of applying policies because it's manual. It would be great if MuleSoft could make the process easier, particularly by automating it.
I also want to see more features added to MuleSoft Anypoint API Manager. One example is deploying an API without manual intervention to make processes faster.
For how long have I used the solution?
I've been working with MuleSoft Anypoint API Manager for five years.
What do I think about the stability of the solution?
I found the stability of MuleSoft Anypoint API Manager good, so the solution is a ten out of ten in that area.
What do I think about the scalability of the solution?
Scalability is a problem in MuleSoft Anypoint API Manager mainly because of the cost to scale it. Scaling the solution is very expensive, so it's a real problem because my company needs to create a lot of architecture to solve the scalability issue, mainly because it has many APIs, which means more interfaces and channels. After all, one API is bound to a channel point of entry, and you have to separate each application or two or three applications to improve scalability, which is very difficult for my company.
Scalability-wise, I rate MuleSoft Anypoint API Manager as five out of ten.
How are customer service and support?
MuleSoft Anypoint API Manager provided excellent technical support, so it's a ten for me on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used a different solution before MuleSoft Anypoint API Manager but went with MuleSoft Anypoint API Manager for digital transformation.
How was the initial setup?
The initial setup for MuleSoft Anypoint API Manager was easy.
I'm giving it a ten out of ten in terms of setup.
My company has a lot of APIs, so for thirty applications, the total time it took to deploy MuleSoft Anypoint API Manager was two hours.
What about the implementation team?
Our in-house team deployed MuleSoft Anypoint API Manager for the company.
What's my experience with pricing, setup cost, and licensing?
I want MuleSoft Anypoint API Manager to be cheaper because when you scale up, it becomes very costly. Price-wise, I'd give it a seven out of ten.
What other advice do I have?
I work as a tech lead. My company is a MuleSoft Anypoint API Manager customer.
About ten people from different departments take care of the deployment and maintenance of MuleSoft Anypoint API Manager.
I'd tell others planning to implement MuleSoft Anypoint API Manager that scaling the solution can be costly. Hence, it's essential to factor in the costs. I'd also tell others that MuleSoft Anypoint API Manager is easy to use. Still, as a solution, it would benefit more from improved DevOps to make it even easier for users and result in more business for MuleSoft.
I'm rating the solution eight out of ten because it's easier to run and manage than others.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution architect at a consultancy with 10,001+ employees
API management tool that is reliable with a wide range of connectors that are readily available
Pros and Cons
- "When using the Mulesoft Anypoint Platform, it has a wide range of connectors that are readily available to connect with the multiple applications."
- "Migrating any existing middleware platform to Mulesoft is difficult because of the transformation, conversion and integration involved. Better tools are needed to achieve quicker time to market."
What is our primary use case?
I have used this solution for an Europe based customer. They have ticketing tools like ServiceNow and other applications in their multiple locations including Asia, the Pacific and North America. The idea was to integrate data communication between those applications.
What is most valuable?
When using the Mulesoft Anypoint Platform, it has a wide range of connectors that are readily available to connect with the multiple applications. They have specifically categorized the API application into three parts; backend APIs, middle APIs (which handles a business process), and front end layer APIs. These distributed API applications make Mulesoft a well matured and organized platform.
What needs improvement?
Migrating any existing middleware platform to Mulesoft is difficult because of the transformation, conversion and integration involved. Better tools are needed to achieve quicker time to market.
The security infrastructure for this solution could be improved. Other API tools have more security options available. API Connect, for example, has specifically designed policies where I can customize my security framework for internal and external users. That kind of infrastructure is not available with Mulesoft.
For how long have I used the solution?
I have used Mulesoft API Management for one year.
What do I think about the stability of the solution?
This is a stable solution if the hardware is set up properly. You need to monitor the load of the APIs and the bandwidth they use to achieve maximum throughput.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
We have hardly needed assistance from a technical perspective because their infrastructure is powerful and after sale service is good. I would rate it a four out of five.
How was the initial setup?
The initial setup is complex when it comes to establishing the connectivity between on-premise services and cloud services. Deployment took between six and eight months. We have two junior resources who are responsible for maintenance but the solution does not require much maintenance after being pushed to production.
What was our ROI?
Mulesoft is great in terms of reusability. When I design APIs for backend application, they can be reused because they are independent of the business flow. It is a good overall solution compared to other API management technologies with a quick time to value.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is cheaper than GCP and Bluemix.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Architect at HCL Technologies
Is easy to deploy and configure, and is highly stable and usable
Pros and Cons
- "MuleSoft has given the API solution a 3-tiered architecture. This means that there are multiple channels available in one application. The usability is very high."
- "MuleSoft has advanced features but is slower."
What is most valuable?
You can find SLA there. You can do the security level that you need. You can also do any authentication, authorization, implementation, etc.
You can create it yourself and publish it. While publishing, if there is a unique ID generated by that, it will be implemented there while creating the application. While deploying to the cloud, the Mule runtime is internally created and embedded in the API Manager.
All of these features are available in the cloud, and you can configure it. It is of great benefit to the customer.
MuleSoft has given the API solution a 3-tiered architecture. This means that there are multiple channels available in one application. The usability is very high.
What needs improvement?
MuleSoft has advanced features but is slower.
For how long have I used the solution?
I've been working with this solution since 2017.
What do I think about the stability of the solution?
It is highly stable, and that's why MuleSoft is booming. Mulesoft Anypoint API Manager internally uses the AWS availability zone. When one availability zone is down, then it will automatically route to another availability zone. You will not find this kind of stability on-premises because you can have server issues. However, on the cloud it's very stable and very reliable.
What do I think about the scalability of the solution?
MuleSoft has horizontal and vertical scaling capabilities.
How are customer service and support?
The technical support is good, but it is a new solution, so it will take time to mature. I would give technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. You may have some issues when you deploy it for the first time if the team is new, but once you do it, the next time it will not take much time.
You just need half a day or one day of training, and any team member can implement the solution.
Maintenance wise, it doesn't require a lot because it's on the cloud. You do have to monitor some things on your end, but other maintenance issues are taken care of by MuleSoft.
What other advice do I have?
You will need to look at your requirements and choose the solution.
Message Broker, ACE only has ESB and does not have the gateway. You will have to buy additional software, but MuleSoft has embedded both API and ESB. This is called method-oriented architecture.
In terms of the speed and process, I prefer Message Broker, ACE technology IIB. In my current project, we are processing 25 MB to 50 MB files, and Message Broker is able to do it. However, with MuleSoft it would take more time. MuleSoft has advanced features but is slower.
I would rate Mulesoft Anypoint API Manager at ten on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: integrator
Integration Architect at RB
API Management tool that is valuable for cloud-first organizations needing to effectively manage APIs
Pros and Cons
- "The entire offering and suite of tools that this solution provides have been very valuable. We are able to manage APIs on runtime on a cloud basis which has been very useful."
- "The log management for this solution needs improvement."
What is most valuable?
The entire offering and suite of tools that this solution provides have been very valuable. We are able to manage APIs on runtime on a cloud basis which has been very useful.
What needs improvement?
The log management for this solution needs improvement. We would also like to have the capability to monitor usage metrics within the system. Currently, it is available, but only on a case-to-case basis. We would like to have an admin page where we could view and track all our usage metrics.
For how long have I used the solution?
We have been using this solution for more than six years.
What do I think about the scalability of the solution?
The scalability of this solution depends on how you configure it. When you design the implementation of the solution, you need to factor in multiple sets of requirements and configure the size of the APIs accordingly.
How are customer service and support?
There is the standard SLA defined depending on the type of subscription or license. The support we have received has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used Oracle.
How was the initial setup?
The initial setup can be a bit challenging but usage of the solution after that is straightforward.
What's my experience with pricing, setup cost, and licensing?
When it comes to determining price, the pre-sales team interacts with the customer's primary integration team and the price is negotiated based on the specific usage of the system.
What other advice do I have?
If your organization wants to build reusable functionality using APIs and you are a cloud-first organization, I would recommend MuleSoft. I would not recommend this solution for tactical integrations but rather for strategic investments. You need to have a long-term vision as to what you are building, where you are building, and how best you can reuse what you build across the enterprise.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud systems architect at Encamina
An affordable API solution to integrate various applications
Pros and Cons
- "It provides various advantages in the integration field, including support for Azure services and cloud integrations."
- "It can offer workflows, orchestration, and webhooks."
What is our primary use case?
We use the solution to integrate various applications and services, whether it's integrating Salesforce or other third-party systems.
How has it helped my organization?
The solution is crucial for businesses, especially those looking to streamline their operations through seamless integration. The platform offers features for API monitoring, security, and lifecycle management.
The MuleSoft Anypoint API Manager simplifies workflow documentation for Azure Logic Apps and Azure Functions. It's a valuable tool for managing APIs, whether you work directly with MuleSoft or within the Azure ecosystem. It simplifies workflow documentation for MuleSoft applications and APIs.
What is most valuable?
The platform offers seamless integration of code and visual components. Anypoint API Manager provides various advantages in the integration field, including support for Azure services and cloud integrations. It facilitates integration across multiple systems, including Salesforce and other CRM.
What needs improvement?
The solution’s scalability and integration could be enhanced. Also, it can offer workflows, orchestration, and webhooks.
For how long have I used the solution?
I have been using MuleSoft Anypoint API Manager for two years.
What do I think about the stability of the solution?
The product is stable and has 15 nodes.
What do I think about the scalability of the solution?
The solution is scalable. 20 people are using this solution.
How are customer service and support?
Customer support is user-friendly.
How was the initial setup?
The initial setup is easy. You deploy it or install it to the project. To set up your project in MuleSoft, you need API ops tools, and Anypoint is one option for this setup.
What's my experience with pricing, setup cost, and licensing?
The product is cheap and similar to Apigee or Azure.
What other advice do I have?
I recommend this solution since it is stable.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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