We changed our name from IT Central Station: Here's why

Mimecast Email Security with Targeted Threat Protection Room for Improvement

DU
IMC Companies at a transportation company with 1,001-5,000 employees

The detection rates are an area for improvement. The other opportunity area I see with Mimecast is that when you're searching inside of the admin console and you detect malicious emails that bypass Mimecast security: let's say you had a hundred of those messages there. Mimecast doesn't have a way to group those and submit one single report to Mimecast. You have to do one at a time which is not really very conducive — it's very time-consuming.

Those are the main two points. If they work to fully resolve those two issues, that would make this an awesome tool. I mean, it's a good tool, but it would be even better.

The main feature that will help everyone will be a different way to submit phishing or malicious emails that went through security. That would be a very good feature I would like to see in the next release.

View full review »
JE
Head Of Finance And Administration at a financial services firm with 1,001-5,000 employees

It was not so much about the product itself, however, their business model needs improvement. We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee. This is something which really worries us as a company.

View full review »
DT
Director ICT at a museum or institution with 51-200 employees

There is always space for them to improve. As a user, the user interface of the management console could be upgraded, for example. They can definitely improve their management console interface.

The solution could always add more features and expand its offering.

View full review »
Learn what your peers think about Mimecast Email Security with Targeted Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
DE
IT System Administrator at a engineering company with 1,001-5,000 employees

Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything.

In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year.

View full review »
AB
General Manager at a tech services company with 11-50 employees

From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves.

View full review »
MR
CEO at a tech services company with 11-50 employees

Its pricing can be improved. It is a bit expensive.

View full review »
AF
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm with 51-200 employees

This solution can be frustrating. It blocks many things that should be going through. I have to authorize permission, which seems to be a frequent occurrence. It may be that we have set our protection too high but we work in a regulated industry.

When you click to change permissions on something, it always launches a browser instance to tell me that I have taken an action. I have to close that out and go on to the next one, and when I asign permission another item, again it opens up a browser again to notify me that I have taken action. I don't know why it does that or why it is necessary.

The filtering needs more flexibility.

View full review »
Regional Manager at a tech services company with 11-50 employees

Because we have not faced any challenges there is no way that we can say that there has to be some improvement.

The price could be better, it should be reduced.

View full review »
Learn what your peers think about Mimecast Email Security with Targeted Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.