CEO & Founder at Dextro Solutions LLP
Reseller
Powerful with good speed, reliability, and price
Pros and Cons
  • "They have amazing speed and reliability, and they also provide value for money. They are pretty powerful."
  • "They can improve the way the user interface is laid out. Their user interface is slightly geeky. There is more than one way to do the same thing in the user interface, and they need to work on that."

What is our primary use case?

I am not using them personally. I've installed these in high-end residences and a few offices. 

What is most valuable?

They have amazing speed and reliability, and they also provide value for money. They are pretty powerful.

What needs improvement?

They can improve the way the user interface is laid out. Their user interface is slightly geeky. There is more than one way to do the same thing in the user interface, and they need to work on that. 

They should also provide official training and webinars to help us understand all of its capabilities and to be able to set it up easily.

It would be good if it comes with included tech support.

For how long have I used the solution?

I have been using this solution for about three years.

Buyer's Guide
MikroTik Routers and Switches
April 2024
Learn what your peers think about MikroTik Routers and Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

They have good reliability.

How are customer service and support?

I don't need them because I can get someone to install these for me. 

How was the initial setup?

Its initial setup is not very clear. There are multiple ways to do the same thing. 

What's my experience with pricing, setup cost, and licensing?

They are very cheap and not at all expensive.

What other advice do I have?

I would recommend this solution. My experience has been awesome. They have good reliability and speed. 

I would advise others to go for it, but I would recommend either going through quite a lot of training before using this or having an expert who knows everything about it. You require eight-hour training to fully understand the capabilities of this solution.

I would rate MikroTik Routers and Switches a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
CAD Engineer at Pro av
Reseller
Top 5
Reliable product with good scalability
Pros and Cons
  • "The product is very reliable."
  • "The product's setup process could be easier."

What is our primary use case?

We use MikroTik Routers and Switches for Wi-Fi distribution and connecting the network to all our IoT devices.

What is most valuable?

The product is very reliable.

What needs improvement?

The product's setup process could be easier. Additionally, its interface needs to be modern, similar to Grandstream.

For how long have I used the solution?

We have been using MikroTik Routers and Switches for more than five years.

What do I think about the stability of the solution?

The product has good 100% stability.

What do I think about the scalability of the solution?

We have 20 customers for MikroTik Routers and Switches. It has good scalability. It provides more than enough internet access.

Which solution did I use previously and why did I switch?

Recently, we started using Grandstream.

How was the initial setup?

The initial setup is complicated. It takes half an hour to complete.

What about the implementation team?

I take help from an IT executive whenever I encounter any implementation issues.

What other advice do I have?

MikroTik Routers and Switches is a very stable equipment. I rate it a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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PeerSpot user
Buyer's Guide
MikroTik Routers and Switches
April 2024
Learn what your peers think about MikroTik Routers and Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,334 professionals have used our research since 2012.
Broadcast Engineer
Real User
Top 5
Flexible with good pricing but needs a better user interface
Pros and Cons
  • "It's great for small businesses or home offices."
  • "The user interface is not very good."

What is our primary use case?

We primarily use the solution for routing and switching. We deploy the system with Fortigate.

What is most valuable?

The pricing is very good.

It's a very flexible solution. I can't even imagine using other devices, like Fortigate, in the same way. It's much easier to use MicroTik.

It's great for small businesses or home offices. 

What needs improvement?

The user interface is not very good. The functionality is off. Sometimes it can be difficult. There are old manuals and documentation that need to be updated. 

Which solution did I use previously and why did I switch?

We also use Fortigate. I find MicroTik easier to work with. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. 

What other advice do I have?

I'd rate the solution seven out of ten.

I've only had a little bit of experience with them. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tham Cm - PeerSpot reviewer
Owner at Cmsa
Real User
Top 5Leaderboard
Established service, easy to use, with online support
Pros and Cons
  • "MikroTik Routers and Switches are good and easy to use."
  • "I would like to see some content filtering with MikroTik Routers and Switches."

What is our primary use case?

The primary case of MikroTik Routers and Switches is for router purposes.

What needs improvement?

I would like to see some content filtering with MikroTik Routers and Switches.

For how long have I used the solution?

I have been working with MikroTik Routers and Switches for the past five or six years.

What do I think about the stability of the solution?

MikroTik Routers and Switches are stable.

What do I think about the scalability of the solution?

MikroTik Routers and Switches are scalable.

How are customer service and support?

Technical support is an online format.

How was the initial setup?

The initial setup is straightforward since I am an integrator.

What's my experience with pricing, setup cost, and licensing?

The pricing on MikroTik Routers and Switches is good. 

What other advice do I have?

MikroTik Routers and Switches are good and easy to use. I would rate MikroTik Routers and Switches an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Senior Network Administrator at Calm blue ambassador - abcallcenter
Real User
Easy to deploy and offers good technical support but troubleshooting can be difficult
Pros and Cons
  • "The stability is good."
  • "Troubleshooting can be complex."

What is our primary use case?

We are primarily using the solution as both a router, and we are using this for a wireless access point. And, we use the VPN, which is really helpful too. 

We also use it to connect to other branches that we have, and other organizations that we have to be connected to for our company.

What is most valuable?

The initial setup isn't too hard. The deployment is quite easy and rather quick as well. 

The stability is good.

Technical support is excellent.

What needs improvement?

Troubleshooting can be complex.

Sometimes, we see some problems specifically around the upgrading of the software and framework. It's not the upgrading that's hard. It's the fact that there isn't enough space. Typically, if we find we have a lack of space we must upgrade and the issue goes away.

Scaling can be an issue.

What do I think about the stability of the solution?

The stability is quite good. It's the kind of solution I recommend to other people to use as we don't really have any issues with it and find it to be reliable. 

What do I think about the scalability of the solution?

The product could be a little bit more scalable. The sizing and scaling depend on the device that you are going to buy. I'm going to say this is scalable, however, you do need to plan ahead. 

We have about 200 people using the solution currently.

At this point, we do not have plans to increase usage. If we do change, the biggest change will be to migrate from on-premises to the cloud. 

How are customer service and technical support?

Technical support is phenomenal. They are extremely helpful and responsive. We are quite satisfied with the level of support we are able to receive. 

How was the initial setup?

The initial setup isn't too difficult, however, the troubleshooting process can be a bit difficult. 

The deployment process is easy and it doesn't take too long.

What about the implementation team?

We initiated the assistance of a consultant and they proved to be quite helpful. 

What's my experience with pricing, setup cost, and licensing?

We pay a licensing fee on a yearly basis.

What other advice do I have?

We're just a customer and an end-user.

We use multiple deployment models, including cloud and on-premises. 

I'd rate the solution at a seven out of ten. We're mostly happy with the product, however, there are areas of improvement that need to be addressed. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Orlando Silva - PeerSpot reviewer
CEO at Truenet
Reseller
Cost-effective, resilient, and the technical support is good
Pros and Cons
  • "This equipment is resilient and available at a good price."
  • "The Soft-GRE support needs to be improved."

What is our primary use case?

We have a website with online shopping, and the MikroTik products are part of our network infrastructure. We also resell these products, and our customers buy them for both wired routing and wireless access points.

What is most valuable?

This equipment is resilient and available at a good price.

The operating system on the router, RouterOS, is open-source.

What needs improvement?

The Soft-GRE support needs to be improved.

To use this product, people must have some network knowledge and a little bit of training on the MikroTik devices.

The payment conditions from the manufacture need to be improved. Nobody wants to pay immediately, especially for large companies like ISPs and big corporations.

For how long have I used the solution?

I have been working with MikroTik Routers and Switches for 12 years.

What do I think about the stability of the solution?

In the past, we had heard complaints about stability. At this time, they are very stable.

How are customer service and technical support?

As we are a master distributor, we have direct access to the MikroTik support team.

The technical support team is good, and we haven't had any issues with them.

How was the initial setup?

This is not an easy product to install. You must have a little bit of training. For example, the IT people need to have a technician course.

What about the implementation team?

Our in-house team is responsible for deployment and maintenance. We have approximately 35 people on our team.

What's my experience with pricing, setup cost, and licensing?

The price of these products is good, which is one of the things that we like the best. When you buy a license, it is for life and you don't need to buy another one every year.

What other advice do I have?

Overall, this is a good product but everything can improve a little bit. The product is not perfect.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Shareholder, Angel funder and coach at LucidView
Real User
Top 20
Useful for traffic shaping, firewalling, and categorization of internet access
Pros and Cons
  • "The tool's most valuable features are flexibility and configuration. It can be used in large setups."
  • "The solution is a complicated device."

What is our primary use case?

We use the product as a cybersecurity device. We use MikroTik Routers and Switches for a large client to provide them with services such as traffic shaping, firewalling, and categorization of internet access. This enables us to implement measures like blocking unwanted access

What is most valuable?

The tool's most valuable features are flexibility and configuration. It can be used in large setups. 

What needs improvement?

The solution is a complicated device. 

For how long have I used the solution?

I have been using the product for 15 years. 

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

MikroTik Routers and Switches is flexible and works well for small networks with a few users or large-scale setups with up to half a million users. Its adaptability allows it to handle different complexities in network configurations. I rate its scalability an eight out of ten. 

How are customer service and support?

The tool's technical support is limited, requiring users to handle most issues themselves. It comes with a learning curve for the technical team.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the product's deployment a three out of ten. It can be completed in five minutes. I have a range of setups, from relatively small to enterprise-level ones. 

What's my experience with pricing, setup cost, and licensing?

The product is cheap compared to Cisco. 

What other advice do I have?

The solution is relatively cheap and scales well. However, products like ours come in to assist in expanding the capabilities, such as reporting and cybersecurity features like traffic shaping. These additional functionalities don't come naturally with the basic setup. The tool's logical management can be problematic, especially for enterprise networks, and that's where add-on products become necessary. I rate the overall solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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PeerSpot user
Technician at Telone Zimbabwe (Pvt) Ltd
Reseller
Has good routing features and is easy to install
Pros and Cons
  • "I like the routing features."
  • "If the client wants bigger capacity, there may be some issues. That is, there may be issues with scalability."

What is most valuable?

I like the routing features.

What needs improvement?

If the client wants bigger capacity, there may be some issues. That is, there may be issues with scalability.

There's a general complaint of slowness, but it could be a bandwidth issue.

I would like to see the addition of Wi-Fi features in the next release.

For how long have I used the solution?

I've been using it for about a year.

It's deployed both on the cloud and on-premises.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

They have really good customer service and technical support. On a scale from one to ten, I would rate them at ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In comparison to other solutions, MikroTik is easy to install. It's a small unit as compared to that of Cisco. Also, the Cisco router is complex.

How was the initial setup?

The initial setup is quite easy, and it took two days to deploy it.

What's my experience with pricing, setup cost, and licensing?

It's reasonably priced. It's not the most cheap solution, but also, it's not the most expensive one.

What other advice do I have?

I would highly recommend MikroTik Routers and Switches and would rate it at ten on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
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Updated: April 2024
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Buyer's Guide
Download our free MikroTik Routers and Switches Report and get advice and tips from experienced pros sharing their opinions.